I came into this store feeling absolutely defeated because before coming in, I had previously gone to the home depot paint counter and it's literally like pulling teeth to get any kinda service there. "So what are the qualities of Behr paint?" I had asked, the guy just kinda shrugged: "There's information about all the products listed on their own kiosks" he mumbled, then turned around and left. In other words: "Don't bother me unless you're actually gonna buy paint." SO I left Home Depot and as I'm driving I see out of the corner of my eye a Sherwin Williams store. On a whim, I stopped by here because I figured, it couldn't be worse than Home Depot. I walk in and immediately I was helped.
I showed the worker a picture of a stylish living room from instagram that I've fallen in love with and he looked at the picture, then looked at the samples I had in my hands and he immediately said: "Your samples are too green, you need these colors." He then proceeded to explain to me why the tones I had originally chosen wouldn't come out the same as the one in the picture that I had showed him, and instead selected a range of shades that come close to the one in my picture. He took it a step further by telling me that they were going to have a sale the following day so unless it was an absolute emergency, I was better off coming in the next day. He also went over all the different styles of paints they had and which one he thought would probably work best for my needs.
I came back the following day and just as I had been told there were signs and stickers about the paint sale. On this day I spoke to a different associate but he was just as helpful and so I finally selected the paint I wanted along with other accessories. My overall purchase came out to be cheaper than what I would have spent had I purchased at Home Depot so keep an eye out for sales/events.
The funny thing about this experience is, had I been provided with good customer service at Home Depot, I would've missed out on Sherwin Williams. read more