Today's 5 stars are dedicated to the OUTSTANDING customer service received by Austin. Patient and understanding, Austin was able to help us select samples. He was professional yet great sense of humor! Austin was a GREAT representative for Sherwin Williams! read more

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called the day before to order a special order. asked them to get it ready and charge my account. went the next morning and NOTHING WAS DONE came behind a guy ordering 30 gallons of pain!! what is the use of PREORDER if NOTHING is ready please figure out a method for quick pickup for PREORDER WORSE thing about this experience is that the guy was rude and courage less why couldn't you have a quick pick up method when someone give you the order AND payment the day before??? read more

I'm a big fan of SW! I used them exclusively in south Florida when we lived there . Because of the excellent service I received from Melissa in Ft Laud I decided to give the boys in Mandarin a shot. Easy access into there private parking lot off San Jose. Sufficient parking right in front of the store. Once inside the store you'll be greeted by one of the 3-4 pros hanging out at the counter. Can't remember the guys name that helped me but he was an Ace. I kind of knew what I wanted but he helped me refine some of my finishes. In short order he was mixing my 3 gallons of their super paint. While it was shaking he asked if I was a preferred customer and put my order in the system using my cell phone. They were running a 30% off sale which my paint qualified for. Bam, nice score! All totaled I was probably in/out in 20 minutes and they carried my order to the truck and tossed in some paint stirrers. I was a little surprised they didn't ask if I needed brushes, rollers or paint pan but I didn't let it influence the great experience I had. I definitely recommend these guys. Great job Sherwin-Williams!! read more

Very helpful and knowledgeable about the product. Didn't have a paint in stock but were quick to call the nearby store to ensure they had it. They didn't make me feel like I was inconveniencing them. I highly recommend. read more

I have to admit, when my contractor wanted to buy paint at Sherwin Williams I rolled my eyes a little. It seemed so expensive. Flash forward 2 years and I need to touch up a wall. I look at my supply of extra paint and I literally have every color BUT that one. Thanks to SW I was able to call the store with my contractor's name and the date he bought the paint (from the other cans) and they looked up the exact color. Soooo easy. Plus when I went to touch up that wall the paint still matched exactly - no fading at all despite being a room with a lot of sun. I went back later in the week to have them match my exterior paint, since it was from another company and had faded quite a bit. Ended up buying 9 gallons of paint and the employees were nice enough to box it up and carry it out to my car for me. Bonus! read more

I have used this store for both interior and exterior paint for over 18 years and they have always gone above and beyond the call of duty. Dan and Steve have been super reliable and patient to answer all of my questions. They have always put my needs first and cared about the success of my projects. I would recommend them to both family and friends. read more

The people inside were nice and somewhat helpful. I just got a lot of we don't and that's not made that way. Then I find out it is and it's down the road. That was yesterday and today I find the exact product that we wanted walked right into the jobsite this morning. Imagine that and to think that they don't make what is sitting inside today. read more

Bad product and terrible support. Satisfaction guarantees are less than worthless. I purchased hundreds of dollars worth of paint (their interior 'super'paint+primer, plus a few cans of exterior) from this SW location to repaint my entire house with fresh paint to prep for a sale. Overall, the sales process wasn't terrible, other than them breaking one of the cans in the shaker and boxing it up without telling me they had broken the handle and asking if I was OK with that. Less than professional, but no big deal, I suppose. The real problems started with the quality of some of the interior paint. I don't know if it's an indictment of SW quality in general (heading downhill?) or a flaw with something being done at this particular store. I began painting about 2 weeks after purchasing the paint. I opened one of the cans to find that the paint had more or less COMPLETELY separated into the tint at the bottom with several inches of clear liquid at the top. I couldn't believe that a paint could separate this much after only 2 weeks. I had opened paint before after months of being stored with less separation than this. Can after can exhibited this separation...I finally realized I needed to document it...one of those cans is below (and that was one of the better ones). Regardless, I went ahead and used it, figuring it would be OK once it was thoroughly mixed. Boy, was I wrong. The paint was complete and utter garbage. I had to stir it for 10 minutes until if finally appeared to be blended. Even then, the paint appeared to separate into its component shades both in the pan and even while on the wall!! You can see a little evidence of this in my picture below. Dark brown streaks appearing in the tan paint...and no amount of mixing, no matter how much pressure I would apply (light, med., heavy) would make it stop. It flowed very poorly. It felt much too heavy to me...it was matting my rollers quickly causing me to spend a bundle on them, and took 3 coats in most places to cover the old, similar paint color. This was supposed to be paint and primer in one! I figured I'd need 2 coats, at most! Apparently, I was duped by this new marketing gimmick. The exterior paint, ironically, did not separate like this and went on just fine (I used a roller there, too...proof that I do know what I'm doing when it comes to painting). Anyways, I went back to SW and told them about my experience and asked about their 'satisfaction guarantee' and what it entailed. Come to find out, it is basically empty words...meaning 'we guarantee you'll be satisfied....or, I guess you'll learn your lesson and shop elsewhere next time' I was completely civil to them, and they started getting defensive almost immediately, I guess because other customers were there. But what am I supposed to do?! After about 5 minutes of talking about my problem with one of the staff members, who eventually got his manager for me, the manager told me I needed to come back with the paint, and he couldn't discuss it anymore because he HAD PAYING CUSTOMERS to attend to!!! Wait a minute, hadn't I been a PAYING customer only weeks before? It's not like I went in there shouting or taking up tons of their time. I was just describing my issues with the paint in a calm demeanor, and had only been there a few minutes. Apparently, though, this is what SW thinks of you. Once they've made the sale, you're not their concern anymore and they won't give you the time of day. I was so offended that I never even bothered to go back (I had gone in there with a bunch of pictures on my phone thinking that would be enough, and to make a general inquiry about the satisfaction guarantee....my mistake, apparently). But, I wanted to make sure I posted this for everyone to see. I don't remember the names of the employees in particular...but this store has some EXTREMELY RUDE staff, and shoddy paint to boot! AVOID! read more