I had called this location in search of a particular wood stain because the place where I normally…read morewent to didn't have enough gallons as I needed. A representative named Sherry (I hope that's spelled correctly) answered the phone and she told me that they had several gallons of the stain I was looking for. I told her that I was going to stop by the next day and she said she would have them shaken and ready for me when I got there. I wanted to right this review because her customer service was outstanding. I highly recommend this location and I will be coming back in the future for all of my paint/stain needs even though it is further away from where I normally go to.

From the owner: High-Quality Customer Service, Locally-Operated,read more

Very knowledgeable staff. They educated me about the BM paint line. They had the scuff x paint I…read morewas looking for as well.

This is a wonderful local paint store dealing in high-end paints. They specialize in Benjamin…read moreMoore, but also carry Fine Paints of Europe and Farrow & Ball as well as everything you can think of for your paint or stain projects. The employees are warm, friendly and helpful and more than happy to advise on finishes, amounts of paint needed for rooms based on size and type and number of windows and doors. And they are very good at their estimates! They are also very helpful with advising on paint color selections. Highly recommend this shop!

David and staff ALWAYS offer excellent customer service each time I shop there, which is often. My…read moretrip this week was no exception. I was trying to salvage an older gallon of paint and the employee, so sorry I don't know his name, took time to shake the can, smell it to make sure it was still good, and strained it to ensure no foreign particles remained from my old rusted can. He then put the strained paint into a new can. Benjamin Moore paint is one of my favorites. Aura and Regal Select are my "go to" depending on the project.

Worst experience! I left in tears! I purchased the Aura interior paint for my entire house last…read moreyear for $85 per gallon believing that I was buying the best paint. In August Of this year, I purchased a quart of paint for $43 dollars to do minor touch ups. The sheen was very different and very noticeable. I went into the store looking for a solution, thinking that I may have purchased the wrong finish and was told it was the same paint. I tried explaining over and over that it was not and I needed help to solve the problem. My only thought was that I would have to spend more money to have my house repainted witch cost me over $5,000. He said all he does is mix the paint. He called the manager and he told me the same thing. I have better experience with Lowes or Home Depot because they at least can color match your paint and help to come up with a solution I called Color Wheel in McLean and a nice employee explained that the paint technology changed over the last few months and that the paint would look different. I called all of the Vienna paint stores and none of them knew this nor did they try to help me. The employee at Color Wheel gave me the corporate number, and they stated that the base color was discontinued and that I would need to call around to see who had it. I finally I found a store in Florida that was able to ship it to me. I spent $45 including shopping vs paying $5000 to have my house repainted. Paying $85 per gallon is a waste of money especially if they are going to change the paint so that you cannot do touch up painting. It's not worth the headache nor is the poor customer service I received from Vienna Paint.

The customer service you receive at this location must really depend on the employee working when…read moreyou visit. We came once and had a VERY friendly, knowledgeable, and efficient staff member help us with our questions and paint selections. His service was actually the reason we came back to this location. Just spent $250 there today all while being "helped" by an employee who looked like he wanted to murder us. Did the bare minimum from start to finish. Not friendly. Almost like he didn't care to make a sale. The store was also FILTHY! Dead spiders and flies everywhere. Bug traps visible all over the store. It was gross. Not sure we'll be back again.

David (I think is his name from the receipt) long hair.. always a poor attitude... from this store…read moreis terrible. I went previously to get paint matched and had a nice girl match my paint from a piece removed from my deck. I bought a whole new pint of that color and then she matched the precious paint can that only had about half left in it. My husband went today to get paint matched based on the cans sticker and came back home and it was not correct. He went back and brought the old paint can in person to match and he said there's no way he can match it. I think he's just lazy. I will be going back when he is not there so someone who actually wants to do their job can do it. Avoid him.

We have been going to Jerry's since the late 80s. Jerry sold the business a while back and the new…read moremanagement has not dropped the ball on service. I went in the other day for a repeat purchase but there was a problem with the mixing machine. I stopped by again today. The store was busy and the man looked to see if he could make my paint. He could not but told me where the closest other Benjamin Moore store was located with good directions and printed off the mix formula for me to hand them. I wasn't treated like a stupid lady and he was very helpful. You don't get that at Home Depot - in fact you get the opposite. HD employees don't make eye contact with you so you don't stop and ask them anything.

I've been coming here for many years, even before it was owned by the original "Jerry". I know…read morethat the paint that they carry is quite expensive, but I can't understand why their machine rentals are higher than everyone else also. Is there really a huge difference in the quality of the paint? The people who work here have always been helpful and they also sell top quality paint tools and supplies. They also sell wallpaper and walk coverings, which you will be hard pressed to find anywhere else. The other downside is the fact that they are closed on Sundays. They are conveniently located which is a good thing.

Asst. Store Manager John Lahmann is FANTASTIC! I came in there determined to find a stain color for…read morestairs that would match our wooden floor without a clue as to how to find a color that would replace the ugly redish hue we ended up with (home project SNAFU). John spent tons of time with me, doing his best to reconstruct the wood type with a sample he had on hand, and then showing me how different stains would turn out on his sample. He was so patient and willing to work with me to find the right color. I was so impressed by his attentiveness!

From the owner: Your local Sherwin-Williams Paint Store in Purcellville, VA, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. This store has a Spanish-speaking representative.

Why review a paint store? Because the employees provided exemplary customer service and advice that…read moreis worth an acknowledgment. I wholeheartedly echo the previous review. I visited this location to redeem a builders coupon for 2-pints of paint and to purchase a gallon of paint for a new project... what a great experience. Not only were the employees friendly, they were helpful with recommendations and transparent with pricing. For example, I had a 50% coupon and already went online for pricing so knew what expect... or so I thought. I was told (before purchase) that the store prices are different from the online purchases. I was appreciative of being made aware of this prior to making a purchase. I selected the brand, color, and paint type then he took a few minutes to mix the color according to the type I requested. Upon completion of the purchase, he boxed up my items and loaded them into my vehicle. Even better, 1-pint of paint listed on my coupon was out of stock and he took down my number to call when it became available with a free drop off at my house since this company is frequently in my neighborhood... saving me a job. I recommend this place to anyone who is undertaking a home project requiring paint!!

We have used them for years due as McCormick is a great product, but in the end it comes down to…read morecustomer service. Always friendly and ready to help. A special praise for John Facer as he educated us on the different paints we may want to use when we remodeled a house for our mother. I highly recommend them.

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

We're so fortunate to have a local hardware store with good customer service compared to a big box…read morestore. After waiting to talk to a plumbing expert, Joe helped us find the right repair parts to fix a leaky outdoor faucet. He was really patient in explaining the potential cause of the leak after looking at the faucet and even helped to put on a rubber washer. These little kind acts of service make me a customer that wants to come back again and again!