The staff at Dallas Bay Ace are awesome! They know where everything is and how to help resolve…read moreyour problems. A few days ago I made a purchase at Ace that could have been made at a much larger store, but chose to purchase from Ace because of their excellent service and because they are local. Great store.

When you ask someone if they need help and they say no, I don't think the right thing to do is to…read morelaugh in their face. I wish I could've gotten the name of the guy who did because it was so rude it just made me not want to shop there anymore. I just walked right back out. I understand their job is to ask if we need help with anything but I don't feel as if I should be laughed at when I say no. Feels like that is something yall should work on.

I stopped in looking for supplies for a weekend project and was pleasantly surprised by how helpful…read morethe staff was. An associate took the time to answer my questions and even walked me to the aisle instead of just pointing me in the right direction. The store was clean, well organized, and had everything I needed. Great customer service.

Great service and a very friendly atmosphere. Prices are comparable to the big box stores but you…read moreactually get help from knowledgeable staff!

Shout to the nice guy who helped me (I'm just a girl) with some router outlet!! He made my visit…read morevery rememberable! Please don't let his kindness go unappreciated! He was the best hospitality I've seen!

Rude people!!! In…read morethe store hunting around for a product, and pass at least 4 different store associates and no one offers assistance. I see a manager, Brenda, and walk up to her. In the middle of my question, another customer walks up. She stops listening to me, and asked the other customer if she could help her. I'm like no, this just didn't happen. When I finally get to ask for a product, I'm told it's upfront somewhere in a bin. I search and finally locate the bin in my own, but now there's no pricing. I take a sample to the checkout line and start asking the cashier for a price. Brenda now comes up front, and interrupted me once again, and says they are out back. Or small bags on an aisle. Now for another search mission. Finally found it. Back to the checkout with now one register and 7 people in line. Finally when I am 2 away, another cash register opens. Cashier asks if I want a bag for my goods. Of course I do, but since she asked such a dumb question, I carry my 3 items on my chest to my car. Service assistance hit the rock bottom at this store.

I have never loved - or even liked - a hardware store until now. It's perfect. Incredible…read moreselection, reasonable prices. Every time I go in, I notice more beauty than the last time. The shelves are stocked and with intention. I normally wouldn't comment on this, but it's so noticeable. The people are amazing and seem genuinely happy to be there. Everyone I've interacted with has been friendly and the employees I needed help from were warm, invested, and beyond helpful. And the nursery... It's perfect. So much beauty, so much care. We've brought home several gorgeous, healthy plants. It's so nice being in this store that we frequently find reasons to buy from them. My husband said that Ace was "built on a single screw". It really shows here.

I purchased several healthy perennials last year from Ace on highway 58 and I was so excited to…read moresee them in my planters this year. They did not come back. Sadly it's not the first time. Several years ago I did the same thing. I bought bushes and a few plants at that time After twice now, I won't buy any more there. My son in law goes to the Barn Nursery and has had great success. So, I will go there from now on. Besides, Ace is too high. If you need something quick it's fine but I can go elsewhere and get things cheaper and the quality is just as good.

The Friendliest Staff Around!…read more This place wins my award for the friendliest staff around Ringgold GA! The staff is usually pretty helpful too in locating the things you need. Super clean store with lots of things you need to keep a household running smoothly. They carry Stihl products too which is great. This place even smells good. All in all a good little store!

This location is up the road from me and we've gone a few times. Today was our last. There was a…read moresale sign 25% off flowering cherry's tree's. We found one we liked off to the side $129.99. I asked my husband to double check the one we wanted was on sale. He was rudely told no and when he was walking away the cashier was laughing at him with another cashier. I stopped buying anything right then and there. We had close to $2000 in our cart and instead went to the Barn Nursery. Will never go to any ace hardware again.

Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

Love this store. Workers always helpfull and know whEre everything is and can help you find it…read more I'll always go back to this store!

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I made the 26 mile drive from Signal Mountain to Ooltewah Nursery this morning to discuss…read morepurchasing sod and I have nothing but praise for my experience. I walked in and was immediately greeted by Amelia at a front register. I expected her to pass me off to another employee but Amelia was able to answer all of my questions. Ten minutes, questions answered and my purchase was processed for pick up by my landscapers. Well worth the drive. Thank you, Amelia!

honestly feel like I got scammed. They sell plants that are already dying instead of throwing them…read moreaway. The cashier even told me they put 30% off on them because they "weren't doing well," so they clearly knew the condition they were in. All of my plants died within 5 days, and when I talked to the manager, I was basically told that once you pay, they're yours. Those plants are goners that look okay used to get people's money! If you don't know much about plants, don't waste your money here. You'll end up with no plants anyway. Save yourself the time, the effort, and the money. I bought plants from Nursery Barn around the same time, and they're still healthy and blooming. I'd rather drive a few extra miles than buy from this place again.