I ordered two faucets - only one came in the box. When I contacted customer service they told me…read morethe second one would arrive on Thursday. It didn't. I called customer service on Friday and they told me it would arrive by 7:00 pm. It didn't. I called customer service on Saturday and was told that both faucets were in the box. I explained that I had only received one. Of course I didn't save the box or packing because I had been assured by customer service that my second faucet was on the way. I lost $135. I will never step foot in Home Depot again.

Short Version: It's a pretty decent and clean home improvement store that carries the essentials…read morethat a home improvement store should have. The prices are a bit higher than I'd expect, and the employees help is hit-or-miss. However, if you get one of their super-helpful employees, you'll seriously love your experience. Long Version: Fantastic experience today at The Home Depot over in Waterloo. I started off at Menards as it was closer to me, but after I was told that Menards couldn't cut the lumber I needed AND they couldn't special-order the part I needed, I chose to try out The Home Depot and see what went on. The store itself is surprisingly clean. There's a Lumber area, and they have Lumber carts. They have a small clearance area near the restrooms. Unlike Menards, some of the prices are a bit high, and Home Depot doesn't seem to offer the "super cheap" doorbusters that Menards offers either. That was slightly disappointing. Employees seemed hit-or-miss. Some of them seemed particularly helpful and really wanted to help while others seemed to be mostly ignoring me. Both versions work fine. However, I did receive different responses from various employees as to whether the store carried things, so that was frustrating. (Turns out that they did carry it!) I wish the employees were on the same page. There was a guy in the Lumber department named Joe who was BEYOND helpful. I came in with some measurements and a general idea of what I wanted done, and he helped me pick out the wood type, explained the differences, and cut it for me. This is something Menards said they just couldn't do, but Joe had no issue with it. After that, I figured I might as well look into finding a good shelf for my cabinet, and that wood needed to be cut to size as well. I asked a nearby employee if that was something they could do, and she said "definitely not". Okay. Well, I thought I'd check with Joe to be sure. He said it would be no issue at all, and he cut it exactly how I needed it. My review would probably be average at best if it wasn't for Joe. Looks like the employees are hit-or-miss in helpfulness, but Joe honestly made this somewhere I'll come back to just for the lumber department because of him!

Menards Christmas decorations and lighting are plentiful with so much choice…read more Every time I go to Menards I find even more than what I went for! I've had very good luck with Menard's.

Ian was very helpful and kind. As a foreigner with little English, I was worried, but he took the…read moretime to help me find the right tools for my rental place. I really appreciate his patience and support. Thank you, Ian!

If they don't have what you need they can order it. The people are friendly and vey helpful. I…read morehighly recommend them! Please support small business!

There's no reason to shop big box for your household supplies. Great hardware store, small business…read moreand local owners. Friendly and helpful!

Customer service from caring people... makes shopping for wallpaper and window treatments a…read morepleasant experience!

I purchased all my paint here for several years....Large selection of colors and types. I have…read morealways stuck with Ben Moore paint and probably will for life ---They have a huge design place upstairs and they allow you to take home the books for a few days to look at and ponder. I have also done several wall papers back in the day---and of course various paint techniques. The people there are always helpful with advice.....if you live in the area....you should go here---the quality is waaaay better than any paint you would get at the large chain store....

Excellent quality paint and materials. Much much better and cheaper than anything you would get at…read moreMenards. Great customer service!!

From the owner: Your local Sherwin-Williams Paint Store in Mason City, IA, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies for home updates, DIY projects, and contractor work across suburban communities. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I arrived on a weekend before the store closed at noon, after driving a half hour to get to the…read morestore because the Pella store isn't even open on Saturday. Lights are on, I see someone, they see me and quickly walk to the back, and the doors are locked before their posted closing time.

I've bought paint for over 40 years and working with Zeke at this location was one of the best…read moreexperiences I have ever had. Even though we came in right before closing he took his time with us and we never felt rushed. A coworker of mine had the same experience of his willingness to stay late to serve a customer. Zeke walked us through several options for color selection and was very knowledgeable about how undertones in a paint affected the color we were trying to achieve. This is my go to paint store from now on.

Sure they have plenty of options and their paint is amazing quality but absolutely DO NOT go to…read morethis location. ESPECIALLY if you are new at painting and do not know painting terms and everything. The staff here are SO unhelpful and rude. I have been here 3 different times and have never been satisfied with the customer service here. Absolutely go anywhere else.

Dropped in before church to grab a watch and garage door opener. The staff were very helpful. I…read morealso grabbed a new garage opener just in case the battery didn't fix the issue. I appreciated that they had several options to choose from. Add this to your list for placing to go for your hardware needs.

I have done business with do it yourself on Edgewood for years. I called and told him I was 74…read moreyears old. Could they help me get the string weedeater and show me how to put it on. The man said no I can't do that. We're not supposed to Well guess what they should have because I have never been refused for help. So I'll take my business elsewhere but believe me I will let everyone on Facebook know what kind of service they have on Edgewood Road I can't wait till they get to be my age and ask for help