In 2012, I purchased nearly $25,000 worth of furniture from Jordan's Furniture. I recently…read morediscovered that I had an unused store credit of $1,598. In addition, I previously had a $400 credit that your managers reinstated in 2022 and specifically told me could be used at any time. During my recent visit, however, Store Manager Robert claimed that the $400 credit had been applied to a sale in 2018. If that were true, why was the credit discussed, reinstated, and confirmed as available in 2022? This explanation is contradictory and raises serious concerns about the accuracy of my account records.
What is even more troubling is the manner in which I was treated. Rather than addressing my concerns professionally, Robert raised his voice, spoke to me in a disrespectful and confrontational manner, and belittled me in front of employees and customers. His behavior was completely inappropriate, unprofessional, and unacceptable.
Ironically, on the same day, I purchased a new mattress for my son for approximately $3,500. I was told that my $1,598 credit would be applied by the corporate office and that I would later receive a zero-balance invoice. I am now concerned about whether this matter will be handled properly.
I am also deeply troubled by Jordan's handling of customer credits. For every purchase, customers receive invoices, receipts, and documentation. However, when returns generate store credits, customers apparently receive little or no written documentation confirming that the store owes them money. I never received a credit memo, email, statement, or receipt for these credits, which is precisely why I forgot about them. Had I not discovered them myself, nearly $2,000 of my money would have remained unused indefinitely, WATCH OUT PEOPLE!
Customers should be provided written proof of every store credit issued to them. Transparency should not depend on a customer's memory years later.
I expect a full investigation into the status of all credits associated with my account, a written explanation regarding the missing $400 credit, and a review of Robert's conduct. After spending tens of thousands of dollars with Jordan's Furniture over the years, I am shocked by both the handling of my credits and the disrespectful treatment I received. I WANT MY $400.00 BACK!!!
AND WHEN I WAS LEAVING ROBERT RAISED HIS VOICE AND LOUDLY SIAD HAVE A GOOD DAY, WAS HE BEING SARCASTIC OR TELLING ME SOMETHING ELSE?
