Either the employees are high on drugs or got high last night...a friend and I came in on a Saturday and there was 1 person ahead of us, two employees in the store, both of which were very rude, incompetent, unhelpful and demeaning. It took me over an hour to get my paint and once it was my friends turn the employees decided to help the woman who had just come in---after my friend has been ready with her paint chips for over an hour. Since it was taken an exorbitant time for me to get my paint already and now the employees had rudely allowed another customer ahead of us, we asked if we could get food and come back to get the paint to avoid making the annoying situation any worse.
We came back after an hour and fifteen minutes, and our apparently "done" paint took 15 more minutes to ring up. Also, they said there was a "malfunction" while we were gone that made the machines stop working for 30 minutes, which is complete bullshit after I watched the female employee screw up sending my order to the machines. The Icing on the cake was both employees going on about how "tired" they were to myself and each other when they were clearly either extremely hung over or currently on something.
Also I am a frequent customer of Sherwin Williams and have an account with them--I have never had a situation like this happen before. There were two people doing one job, which I wouldn't have minded if they weren't being complete assholes. read more