Rochelle the owner is so nice. We've love coming here for our weekly pet haul of food, toys and…read moresupplies.

Great customer service! Super nice people who work there and they order my dogs food for me each…read moretime I need it! Pretty reasonable priced too.

If you're in the Hampden area and looking for a pet store, check them out!…read more As a cat owner, I did not specifically look through the selection so can't say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would've stayed there petting him all day if I didn't have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue,…read morewere rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I've been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only "by the case" and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I'm familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn't realize the issue until a couple of years, so I'm sure others have just been assuming things are out of stock, when in reality they are not.) I tried to explain to him what the issue was, but before I could even start he cut me off while I was speaking and said he would take my order and when we were done just hung up abruptly. I had always felt that staff were friendly before, but the unwillingness to address or even try to understand this issue and on top of that be rude to me unprompted was just so hurtful. It honestly hurts so much after being such a big supporter of them for years There is an element of ableism to this story too. As they know, the reason I only do online orders and have a friend pick them up is because I'm disabled. Their unwillingness to try to understand or address the issue I brought up is an issue of accessibility. This weighs so heavy on me. I would have been fine if they had told me they were looking in to it, and can't fix this issue right now, but just to call them. But with the rudeness on this call, the cashier made it clear that they didn't want me to make call orders. This effectively means I have to stop shopping at the store. Also, the three different cashiers I spoke to on the phone over the months I was phone ordering were aware of the website issue I brought up, so to ignore it was clearly a Howl team decision, not just a matter of one cashier being rude to me. But I did have many positive experiences here, which is why I was so loyal. Back when I used to go in person, the staff used to help me bring my order to the car and pack stuff in my car because I was not able to carry things. Everyone was so friendly to me. I also appreciated how they encouraged masking throughout the pandemic. I used to love going in to this store! I appreciated their selections and it made me happy. I would like to add that there was another uncomfortable experience I had at the store which I ignored since it wasn't that hurtful, but it's worth mentioning in this review. As I said, I place very large orders, because I have three cats that only eat wet food, and this was the only place I got their food from. One of the cashiers (different person than above) started routinely making comments to me about how much money I was spending on cat food. It wasn't just once or twice, he made these comments on the order of ten times. Then, one day my dad was in town and came into the store to pick up the order I had placed online. This cashier made comments to my dad about how much money I was spending on cat food. My dad then gave me a lot of trouble over it I just found those comments to be so inappropriate. Also they seemed to imply me spending money at their store was a bad or shameful thing. I've only ever been friendly to them! I've never been rude or to my knowledge done anything to be a bad customer. I have stopped shopping here. It doesn't really seem like I had a choice. They seem to not want my business for whatever reason. And what was once an accessible store to me is no longer. I think that hurts more than a store being inaccessible right off the bat, because I supported them heavily for so long and they knew me. So much for supporting small businesses. I never did any price comparisons before because I truly wanted to support them and not Amazon. But I found out that the cans I was ordering are cheaper elsewhere. I guess the Universe just wanted me to save some money. I hope they fix these issues. I won't be recommending Howl to anyone anymore. Thank you to Howl for all of the cat provisions throughout the years, and goodbye

Great location for a pet store as there is not many pet stores nearby. Howl is a bit smaller than…read moreyour average Petco or PetSmart so they do have a limited variety of pet food and treats. They do have different items and brands that you may not find in your local pet food chain. They also have a grooming station, which I was advised to book ahead of time. There is parking right out front, but you can also park in the Harris Teeters parking lot as well. They did start doing monthly dog social events on the second Saturday of every month from 12 to 1:30 PM. I attended the St. Patrick's Day Social, which I found out about on their Facebook page. They were giving away a lot of freebies, including samples of pet food and treats, can lid covers, and doggie poop bags. They even had food for the customers (Jimmy Johns sandwiches, cupcakes, water and soda). This is definitely an event I plan to try to make every month.

This is a pretty solid pet store in the Locust Point area. The location is conveniently next to a…read morelarge parking garage (by the Harris Teeter grocery store) which makes it great to a quick pet supply run. I have purchased cat food here in the past and while I've since switched brands, I thought the value was pretty good. They even gave me a free sample to take home to my kitties. They have pretty much anything you could need for your pet including grooming services. Glad to see a locally owned pet store in this high traffic area!

Carol's great! The success of petco's animals rely on the employees, because we all know corporate…read morecould care less about what survives and what doesn't. It was a great speaking with her and seeing that she puts in great effort for the store.

First i would like to start off by saying the workers are horrible people, they treated me…read morehorrible, then asked for help from one of the managers they refused. I would also like to point out that the store is very dirty and unmanaged, the items were scattered and it was very hard finding half the items I was looking for. when I took my dog to get a wash, he somehow came out dirtier than when I had originally taken him in. DO NOT USE THE BATHROOMS, there was pee everywhere on the sink, toilet seat, and the toilet paper was soaked in pee. WORST PETCO IN MARYLAND. also would like to relapse on the staff part, a worker by the name Daniel tried asking me for my number, and when i politely declined him he started bringing me into the employee only storage section and forced me to make out with him. i am a child and he is an adult.

just poppies is a rip -off to all customers who purchased and dog or cat from them. They will run…read moreyour credit report to see how much you are quality than charge you for the whole loan. Example: say you purchase an animal from them and the cost is 1500 hundred but the loan quality for 3000 thousand, they will charge you for the complete 3000 thousand not just the cost of the animal that was originally sold. They contact will charge you for the entire amount of the loan not the cost of the animal .

Well 5 years later and my opinion of this location has not changed. This time was a little…read moredifferent. MY pug of 16 years passed away and i was starting to look for a new PUG baby to bring into my life. First of all this company is just outrageously over priced. no one in their right mind charges 4,000 for a pug. This is a private business and they mark teir prices up atleast 500 percent its disgusting. Also with covid they are not allowing you to come in for free to see if the mate is a perfect match for your lifestyle. No, instead you have to give them a NON REFUNDABLE 100.00 deposit which can go towards the price of purchasing the pet. To be hhonest there are laws in maryland preventing stores like this from being open but because the money hungry owners keep batteling the court systems things are in the gray area right now. you can go t a breeder and get an akc registered pug with all of their shots for 1200-2000 anywhere. This location ad the rockville one just need to be shut down

This has recently become one of my favorite PetSmart locations in the Baltimore area. During my…read morevisit to pick up an online order, I was promptly assisted by Bri, the cashier, and her exceptional service stood out. She went above and beyond to ensure my experience was seamless, and I truly appreciated her efforts. Bri made me feel like a valued customer, which is rare and deeply meaningful, especially given the challenges we face in the world today. Her warm and attentive approach made it clear that this is a place I want to support with my business, even with so many other options available. Outstanding service like hers is what sets this store apart.

It is always an issue with grooming services at this location. Very unreliable. Will call you 10…read moretimes while you're at work to ask if you can bring your pet in 15 minutes early. Latest is today canceling my appointment 40 mins before it started while in route.

As usual I come to this location as the grooming salon is awesome with not only my fur baby but…read moreothers. The store seems always calm and relaxing. Its stocked well for your pets needs. Grooming with Ms. Robin goes well everytime. Give yourself peace of mind and have your pet groomed while shopping for the other essentials in one shop.

I was there on Sunday around 2:00pm. Not a single soul on…read morethe floor for customer service. The only person I saw was a cashier and he was on his cellphone. Acted like it was a bother when I asked him if they had an item and he was clueless about the store layout and spoke horribly (urban slang) Next time I will shop at PetSmart.