Friday August 8th at 5pm we were in Petco 7615 Harford rd Parkville MD. On our way to the register, there was a bird caught in a mouse trap. We caught the bird. I went to the register and told the man we needed help and he said, "oh, is that the wild bird that's been in here for 3 days?" I said, I don't know, it's caught in a mousetrap. He said, "I will call a manager." I asked him for a paper towel and water. We were able to find the paper towel and he told me there was a water fountain in the back. We took the bird to the fountain, where we discovered what looked like human hair had bound his foot to the snap trap. The bird had apparently begun chewing his own foot off and had hair and blood in his beak. We got the hair out of his mouth and as much hair off his leg as we could but were unable to release him from the trap. I went back up front to ask for a small pair of scissors. On my way I was met by a woman wearing a Petco T-shirt. I asked her for the scissors. She immediately responded with "What you need is Olive oil." I said, 'what I need is scissors." At this point, she has now raised my blood pressure. She then told me she works with parakeets. We get to the back where I tell my partner that she has told me that we need is Olive oil and has not even evaluated the situation. I am now upset. So I quickly as calmly as I can, telling her exactly what the situation is. She said, "You don't have to be rude." To which I responded, "You were rude from the beginning." I actually was not rude to her other than the fact that I was speaking quickly and and factually while not letting her interrupt me. She had a small towel in her hand and said, "Put this over it's eyes to keep it calm." I said, "It is perfectly calm and has been." She said, "Fine, stress it out more." She then put the towel on the fountain and walked away. The first young man that we had spoke to return to us with a pair of scissors. I explained to him how she was rude from the start. He then told me she was the manager. So after getting the bird, free from the trap we wrapped it in the towel and returned up front. She was standing there with the original guy as well as another male co-worker. I said to her, "I hear that you are the manager, and I would like your name." She said "It's Ashly." , then she began to spell it. I told her I did not need the spelling. We returned home with the bird where we removed the rest of the hair and ultimately the foot. He had already done most of the work and it needed to come off. We put him outside in a spare chicken coop to heal but he didn't need it and he flew away. We feel very fortunate that we were there for that bird. We have been using that Petco for 4 years now and have had great experiences with all team members. It is unfortunate that a manager would treat a customer in a situation like that, in such a manner or in any situation. She may be a pet store manager with parakeet experience. I am a 48 year old man from farmland in Arizona, where I raised animals for 4H, have had (and do have) many varieties of animals my entire adult life, worked as a groomer and in the pet store industry from 1995-2001, currently own an urban farm. She might want to step off her high horse and come with a team player attitude. It is now a week later, and customer service has still not called me back. read more

Cartier ! Was amazing I called to make sure they had feeders . He informed me that they did but were not being sold due to quality. . He was super nice and gave me great info ! I will only come where and shop because of him ' thanks Cartier ! Your amazing petco you have a great employee! Treat him well ! read more

Service: Bath with Haircut Long Hair SM Stylist: Jacqueline L Thank you Jacqueline for your kindness, patience and professional excellence! We look forward to our next visit with you. read more

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Jeff @ Parkville Petco is Great!! My daughters have been begging me for guinea pigs and we have gone to various pet stores to shop for the right fit for us. Jeff has stood out to me as a kind, knowledgeable, and patient pet lover. He has allowed us to learn more about and experience the guinea pigs by showing my girls the proper way to handle the Guinea pigs and how to hold them safely. Jeff's also pointed out additional products that the guinea pigs will need for a healthy home. His commitment to animals and doing a good job is very evident to me and it has helped to make us all more comfortable in committing to adding another pet to our family. In my experience people take their time to write reviews for two reasons they are either very happy or very upset. This dad is very happy and I appreciate Jeff. Keep up the great work Jeff!! You deserve to be recognized as doing a good job. Thank you, Matt Ryan read more

Petco - Two happy girls holding their new favorite guinea pigs. - Pet Groomers Near Me - Parkville, Maryland

Dog training is horrible Took my puppy there and he was still doing the same things waste of money do not take your dog to Petco training positive only training does not work horrible service read more

Okay, so currently as of September 25th, 2022. I see that the average reviews are three stars, therefore I cannot speak for the quality of service in the past. However today when I came into the store and could not find my brand of dog food that my pet eats, employees were a help in aiding me to locate the food in the store. Additionally the AGM (I think is this stands for a manager if some sort); Marvin, was a huge help because I normally get the large size bag of dog food, however Marvin was super helpful when I could only get the medium size bags and he discounted the bags to the same unit price as one large bag. Very nice store, with very nice employees, hopefully they stay there as long as possible. Petco! Give my man Marvin a promotion, he's super nice and dedicated to helping customers in the store. This was also on a Sunday! read more

He looks great now but they cut my boy 3 times, really wish they treated him better. Also the washer was 20 minutes late which really sucked. Overall they did a decent job but you'd expect more professionalism & for them to NOT cut my pup read more

This was the WORST grooming experience EVER! I essentially paid for my dog to sit in a cage for an hour and a half. When I picked him up I had to wait for what seemed like 20 minutes for someone to even acknowledge I was at the desk. Secondly, my dog didn't even smell CLEAN. WHAT AM I PAYING FOR?! I also asked for his nails to be buffed. The groomer brought him out and his nails were RAZOR SHARP. And when I asked her to buff them LIKE I PAID FOR, she said she had "tried". WHERE?! Fortunately, she went and buffed them. But my dog smells no better than he did when I brought him there. A WASTE OF MONEY, AND MY TIME. AND A TOTAL DISSERVICE TO MY LOVING DOG. I will not be returning and will be seeking a REFUND because clearly none of the services I REQUESTED were rendered. IF I COULD GIVE ZERO STARS I WOULD! UPDATE: I was reached out to, not because of this post--goes to show you how serious they take their yelp reviews--but because I filled out survey from their website. My dog was serviced again. Much better. read more

Came in this morning with questions about an aquarium. I watched as employees conversed with one another and ignored me. I asked the gentleman a question, he looked at me, walked away, and continued to talk to his coworker. His colleague (Marissa) noticed the interaction and began to assist. read more

The manager was extremely rude... Even asked if they had living mealworms/when they would get more... All of them were dead. Was not a positive experience base on their attitude. Felt like it was an inconvenience that people were in the store. I much rather drive to the petco in White Marsh even though this one is around the corner. The white marsh one is very nice and they have a lot of LIVING insects. Please do not waste your time at this Petco on Hartford ... read more

Honestly not impressed with their grooming services. No friendly welcome, not even a hello. The woman said hello to my dog but not to the person paying for it. Real nice. The cuts are ALWAYS uneven and the groomers themselves are not friendly, they always have an attitude. I have given them so many chances to make my dog look nice but they constantly mess it up and make her look like a rat. They didn't even bathe her, she had eye funk all over her face and for 75 dollars (not including the 15 dollar tip!!) she should be sparkling. That is not cheap for a dogs haircut. I expect so much more then this crap. Every time I've ever been in there, the groomers are not polite and they rush the haircut. (It's clear to see because the haircut is so uneven.) I really don't appreciate it and will be taking my business elsewhere. Never again. read more

Petco - Seriously???? You can't even make it even??? - Pet Groomers Near Me - Parkville, Maryland

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Great customer service every time I visit this location. The store is well stocked and nearly organized. Staff will give suggestions that may help. I needed to switch food for my 2 furry babies, they offered assistance and the new food choice was great. Thank you for having a very helpful staff. read more

Petco - Wouldn't it be great if 0.99 cents were the cost of the this cat food - Pet Groomers Near Me - Parkville, Maryland

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Some of the people are nice but then you just have to stay on top of the needs for your animals. If you have a problem it's very hard to get them to take ownership. I did take my first dog but I'm not going back with my second dog. read more

Super friendly staff, clean and has everything I'm looking for. Nice to see a Petco in this neck of the woods. read more

Petco - Pet Groomers Near Me - Parkville, Maryland

Went to this store to buy 4 20c goldfish. Young lady started asking a bunch of questions. "How big is your tank? What kind and how many fish are in there now"? I explained that it's a 30-40 tank in the elementary school where my wife works, and I didn't know exactly how many fish were in there, but my wife wanted me to buy the 4 goldfish. Then, that lady went to talk to another lady. After a few minutes, the first one came back to me and said it was against "company policy" to sell me the fish because it "sounded like" there were already too many fish in the tank!!! Mind you, they had dozens of the small comet goldfish crowded into a small tank. A bunch of them had clenched fins, indicating stress - due to overcrowding. Most people buy these fish to feed larger fish. The tank at the school is for young students to watch the fish grow! I won't be going back to buy anything else in this store, even though it's in walking distance to me. Petsmart, which is a few miles away, will get my business instead. read more

I took my shin tzu here to be groomed. When I went to pick him up the groomer walked him out for me because had a car seat in my arms. So I put him in the car and when I got home I noticed his face was bleeding. They had cut/razor burned him and didn't even say anything! So I called them and they said I had to bring him back. A nice young girl met me outside by the curb since my newborn was sleeping. The rude male manager came out and said to come inside. He comes out with a huge binder saying that I could take him to the vet on them. No sympathy meanwhile I have a screaming newborn on the other arm. Do not go to this grooming facility! He finally refunded my money but something should have been said when I picked him up. Shady Shady read more

the week of 12/27/2016 customer service is horrible customer service,,, always have to ask for help , after being in a department for 5 10 minutes,, I had stopped coming to this store in my neighborhood because of poor customer service,, and so recently didnt want to drive 5 miles to next closest,,,, so figured ill give it a go... welll SHAME ON ME 2 days in a row.. shame shame shame 1st trip wasnt so bad ALEC was awesome smiling etc etc etc and seemed interested in his job, at check out, ,,,, a women whom I have never seen was in fish department and helped me had to listen to her complain why and how she is never able to get anything done because she is always to busy helping everyone else do thier jobs,, eric was the bright spot of this visit.. THIS WAS FIRST TIME SINCE THE STORE OPENED THAT i ACTUALLY DIDNT HAVE TO ASK FOR HELP) So the next day I needed to return to the store because of a sale and some things I needed THE SALE IS NOT THE SAME IN EVERY STORE ON FISH .... so the next day and the next visit, was in fish department for almost 15 minutes,,, had several employees walk past NO ONE NO ONE said are you being helped???? SO I WENT UP FRONT I asked the man behind the counter if I could get some assistance in fish department,,,,,,,,,, WHAT DO YOU WANT as he came from behind front counter and came to get what I needed,, .. THIS STORE HAS HAS CUSTOMER SERVICE ISSSUES FOR A WHILE,, IT SEEMS TO HAVE GOTTEN WORSE,,,,,, this man made me feel like I just interrupted his entire day,,,,,, as I was on my way to check out ALEC once again came by WITH A SMILE YOU FINDING EVERYTHING YOU NEED,,,,,, while mr crouchy also checked me out still with the attitude of why did you interupt my day...... hey petco maybe the site line into the fish department shount be blocked with stuff stacked 7 feet high,,,,maybe most of the staff that end up hired at this store since opening neeed CUSTOMER SERVICE LESSONS read more

I have brought my dogs to Amanda to be groomed for many years - I have followed her from several different stores/locations. They love her and I am very happy with the way she styles their hair. I had tried other grooming salons closer to home over the years, but had been sadly disappointed with the results. I am very content staying with Amanda at Petco. I have, and will continue, to recommend her services to others. read more

I love this Petco! Every time I go there the staff are friendly and super helpful. Especially the manager whose name I can't remember, but he has been amazing. read more

I was happy they was able to squeeze me in for an appointment for my dog but I was unhappy when I went to bring my dog in she was not able to be groom . Even though I stated to the young lady that my dog was groomed here Before she stated because my dog took calming medicine then she was unable to groom my dog , I repeatedly kept telling her that the Petco grooming expert told me to get the medicine for my dog just to keep her calm because like most dogs she do not like the sound of the clippers , she has been groomed plenty of time at Petco while on the calming medication and her grooming experience went great. I told the young lady okay I'll bring her in another day without any medicine in her system and she said I would not be able to do that either . After telling me she was unable to groom my dog she put in my dog chart that she would have to be referred to an vet to be groomed . Now that pissed me off , The young lady didn't try to groom my dog that day but she puts in the chart that she will not be able to be groomed at Petco , she would have to go to a vet . Me being an loyal customer to Petco I had plenty of dogs that's was groomed at Petco before but this is the first I have ever experienced, that's unfortunate for Petco , I went to PetSmart the same day to get her groomed and she did great read more

Petco - Pet Groomers Near Me - Parkville, Maryland

I just picked up my 11-year-old dog Penny and she looks like a cute puppy! Stephanie and Natalie (I think) did a great job. But then I always love how she looks when I pick her up from Parkville's Petco. read more

Horrible staff, rude and act like you are bothering them when you have a question. Will never give any petco my business in the future.

We have always had a pleasant experience when taking our dog to the Parkville Petco to be groomed. She is an older dog and they handle her very well. She never wants to leave. read more