Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Garrett was referred to us by a friend. He is consistently reliable and has opened/closed our pool…read moreand done vacuuming services for us. A very reliable pool guy we will always try to use . Thanks Garrett!

Pequa Pools has been opening and closing my pool for over 15 years and I have always been extremely…read moresatisfied with their service. This year, I had a tear in my liner and had to cancel my opening until I could get a replacement liner (which, thanks to the pandemic, took FOREVER to arrive). Knowing that I was anxious to get my pool up and running, Chris (the owner) came to start up my pool THE DAY it was filled, bringing all the necessary chemicals with him, so that my family would be able to enjoy our pool as soon as possible. NOW THAT'S SERVICE! When I bring my pool water to be tested, they are always spot on with their recommendations and don't try to oversell you on chemicals, as has been my experience with some other pool companies. I can't recommend Pequa Pools highly enough!

Great Company the Staff in the Store are friendly and very helpful. This was my first year with a…read morePool. Guided me what to do and how to take care of Salt levels and chlorine balance. They closed the Pool and did a great Job. I forgot to tell Them I had a Spa as well as pool. The Mechanic called the Owner and he came right away and Supervised the Closing. Very grateful to them outstanding Service

My father is not an easy-to-please person. His longtime pool person passed away last year and I was…read morea little worried about who would be able to fill his shoes. I suggested to do a search on Yelp and he landed on Deluxe Pool Services. I held my breath... and they came through. The services he gets include opening/closing and weekly cleanings. Dad is especially impressed because whenever there are issues with his pool, their customer service is so top tier, they are on it immediately to resolve the problem. Their location is in CT but you can see from the reviews that they work with pools all over LI (and apparently as far as Albany, according to my father). Their maintenance people are fast, friendly and thorough (I've been at the house a couple times when they serviced the pool). Reasonably priced, too. Important to note that my father is someone who doesn't tolerate inconsistent timeliness (this probably goes for 9/10 dads, no?) and they are always on time or they call. You really can't ask for anything more when it comes to pool services.

***STAY AWAY*** Zero problems until we used this company…read more Requested basic chemical maintenance & install new part to our filter. Had to call them to come back 4 more times to fix things they botched every time they were here. Nobody spoke English. Never on time. No call & no show twice after agreeing on a set schedule. Lost money using this company. We've since switched to a real company & had amazing service & zero issues! If you want a clueless company who can't take care of a puddle, is non responsive & completely incompetent- these fools are for you!!! Only competent person in that whole company was the receptionist, 10/10. The rest of the company doesn't even deserve one star.

Mike and his team are great. even went above and beyond when i had last minute calls for…read moremaintenance. they also come right before opening season just to come by and "check on the pool". already have him scheduled for this year!

Needing a Power Vac for my POOL ASAP!…read more Finding the right people that will pick up the phone & charge a responsible price is hard to come by! I got extremely lucky and found Mike's Pool Care. Mike & Robert were on point. Once a appointment was made, they arrived on time & the service was dead on. They power vac & scrubbed my pool till it was perfect. They even added chemicals as part of the service "wow". I must say I was very pleased with the outcome. The price never changed, I will definitely use there service again!

Joe c left me VERY satisfied today. He helped me sooooo much, I don't know what I would have done…read morewithout him. 5 stars.

The employees helped me identify the part that I needed and ordered it for me. They also wished my…read moredisabled daughter a happy birthday. Little things like that mean a lot.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Fantastic service. I took a chance and found them through a Google search…read more I spoke with Marianne and she was very receptive and answered my many questions and concerns. She never rushed me. They came over three consecutive days to clean, put in chemicals and vacuum. My pool is crystal clear. Gorgeous!! They deserve more than 5 stars. The crew were very courteous and professional. I am so very pleased with this company. I will always use them for my pool This is day 4 and the water is still crystal clear.

Second year using the pool guy of LI.... Reliable and accommodating company... Mathew is a…read moreresponsive and helpful guy I have an older heat pump for my inground pool and may need to replace this year.... Wouldn't call anyone else If you need anything for your pool this is the company to call!!

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I worked with Jeanie in Leslie's Pool Supplies, Service & Repair Store #279. She was very…read morecustomer focused and attentive to my needs. She is very nice and friendly. If you visit the store, ask for Jeanie!

Always an answer. Never an issue. I've had both pools and hot tubs of assorted sizes. They're just…read moreprofessionals at keeping your water up to snuff. I've been going there for years now, and I've never had a problem or not gotten a situation straightened out.