Best pool company around! It's easy to only see negative reviews online, but the truth is Eric and…read morehis team are as good as it gets. Eric is fair, trustworthy, and always reachable when you need him. They do a superb job maintaining our pool and truly stand by their work. Five-star service all around!

this place is a joke. they turned my pool green and could not figure out what was causing it. i…read moretook a sample over to leslie's pool and ofund out that the none of the chemicals were in order. the owner is also inept and he is rude. how are they still in business.

Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

They sent one guy to open my 60X25 foot pool, which has a large amount of commercial level…read moreequipment, although it is for my residence. Pool was not as clean as from other companies. Worse yet, the tech put acid in a chlorine tank. When I went to refill the chlorine, it caused a gas reaction which could have killed me. They emptied to incorrect acid when I called them, but no apology. They even tried to charge for the acid they incorrectly filled! Now that it is time to close, the INTELLICHEM probe tubes are not with the equipment, so I must pay for new ones. They claim to have left them here, but I did not recall seeing than anywhere since the probes were installed after the pool opening. Unfortunately, finding an honest, competent pool service company is a real challenge! I will add to this review after my closing by a different company. I could not trust Haven to close properly as they do not take responsibility for their services.

Great pool water testing. They will only sell you the chemicals you need. They don't look to rip…read moreyou off.

They built a beautiful pool for us - which is why they get two stars. The measure of a company is…read morehow they follow up and take care of their obligations. Be forewarned - customer service is non-existant. Also, they commit to completing the certification with the town - but years later I came to find out they didn't do that either. They secured a builders permit, but the last step in the process for a CO is a final inspection - they never took care of that. What would have cost $100 at the time winds up costing over $1000 when you find out it wasn't done and you need to take care of it before selling your house. Be very careful before selecting these guys!

Jose is the best pool guy around Long Island there's no doubt. I got an awesome liner from his…read morecompany that was super affordable for the size of my pool. The liner choices were hard to pick from because there were many good choices and great photos from his customers! The quality of the job was superb & quickly done and I receive compliments all the time. In opening my pool this year, I had issues getting my pool pump to prime. Jose was able to fit me in this week before memorial day weekend, probably his busiest week without a doubt! He got the pool running and removed a stuck/broken drain plug in less than an hour. I can't say enough good things about Jose and his team - they are superior in comparison with other pool companies, such as Sweeney's who I originally used when I first got my pool.

I had a really hard time finding a pool company to help me with my above-ground pool lines. For…read moreyears, I contacted many pool services on long island and was often left disappointed with the quality of work or the honesty of the business owners. All of that changed when I hired Agape Pools Service. The owner, Jose, gave me a completely different experience. Having an above-ground pool can be a real headache, and the pool line issue I've had hasn't been able to be fixed for years, even after using several other pool companies. The Agape team masterfully fixed my pool line issue once and for all, and they were able to get it done in just a couple of hours. I was very impressed. Agape Pool Services are true professionals that really know what they are doing. I'm sure you are looking at online reviews for various pool companies in search of competent, honest, friendly, and professional service; look no further. Agape Pool Services is top-notch; they provide quality service and have very competitive pricing. I highly recommend Agape Pool Services.

From speaking to some of the technicians in the office, they are a very knowledgable company. If…read moreyou're looking for a high end pool that requires professionals then this is the place.

Couldn't think it could get any worse, but it did. Gibbons finally got back to me with an update…read moreabout the cover--one they said was impossible to give. It was delayed and scheduled to be installed the 2nd week of Nov. They asked if I still wanted the cover (I did). But now leaves are falling into the pool with more on the way. I need to put a temp. cover on the pool until this one arrived, but there are already leaves in the pool with more on the way. I was fine paying for the closing service but Gibbons wanted to charge me for removing the leaves--leaves that are only their due to their delays and poor customer service. When I expressed this, Gibbons acted as if they were doing me a favor. I declined their "favor" and went with a local company to close/winterize. A couple of days ago they email me a refund for my deposit of the cover. No explanation in the email; instead they replied to my review on another site as if they tried to accommodate me and are granting my refund--a refund I never asked for. So, I'll end with that if you like paying for Gibbon's mistakes, being lied to, misled & having your (overpriced) orders canceled unilaterally after leaving a deposit, Gibbons is the place for you. Save time, money & aggravation and look elsewhere for your pool needs.

We purchased our pool (15x26 semi-inground) from Brothers 3 back in 2021 when the "staycation"…read morebecame the norm, as covid shut down the entire world. The purchasing experience was a breeze and they provided information on different excavators, etc. for us to choose from. Back then, Jen and Craig were a HUGE help with us, as we were novices in the pool buying world at the time. Fast forward to 2026 and once again, Jen and Craig really came through and helped us out with purchasing a new/replacement pool liner. Jen is amazing. She's super nice and friendly. She's knowledgeable and has a great sense of humor! Craig went out of his way to make sure we got the liner delivered right to our door, as it was out of stock in their showroom on the day we went in. He doesn't know how much we appreciated him doing this. I highly recommend Brothers 3 if you're purchasing a new pool or hot tub (they have some AMAZING hot tubs and hopefully I'll be able to talk my hubby into investing in one eventually!!!). Thanks for a great experience!!

Purchased above ground pool in 2025. When we removed cover at start of season, the stanchion cover…read morecaps were all broken, some hardware was missing. We contacted Brothers III who informed they were not responsible for the defective parts, damage was caused by extreme cold over the winter. We had another pool for 29 years and never had an issue due to cold winter weather. We had no choice but to purchase the replacement parts which were discounted by 40% leaving an expense of $274.00 which we feel should have been absorbed by either the manufacturer or Brothers III. In addition, the time and labor necessary to replace the parts will be a burden. It is very disappointing to make a large purchase and find that the seller's response to defective parts is less than accommodating. I would avoid purchasing anything from Brothers III Pools.

Great selection and service. Always helpful with all our pool needs. We @ Stone Creations of Long…read moreIsland thank you !

Mike was very helpful as usual and knew exactly what I needed…read more I would highly recommend them for any job