They have everything and are very helpful. Anything you might have is in stock and on the shelves.

Island Recreational We recently purchased one of your pools from the Deer Park location. This was suppose to be completed on Friday, July 24th. The pool was installed and water filled the next day. I was assured by both representatives on a customer service call and in store that someone should be coming back to finish the installation. We have proof of purchase to show we were in store on the 25th. After days of no response and unanswered support calls we received a call from the installation team stating we never purchased the installation plan with filter. Note this was NEVER mentioned prior to today. I received another call from a store Supervisor in which stated I can either pay the additional fee of $199 or come into the store for them to show me how to put this together as "it is easy"! Not only was this not an easy task their demonstration filter was setup incorrectly to cause further confusion. As a result of all this poor communication and lack of accountability 4 days later my new pool is showing signs of algae. Plus a mess left by your installation crew. I don't believe this is any business standard of excellence. This poor service makes me regret this purchase. I have small children disappointed that they cannot go into a pool that was purchased. Money is not easy to come by as it was worked hard for. Again this is a huge disappointment. read more

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Angeline was great she knows her job. I spoke with at least 5 other people and she calls and knows what I am talking about and how to order it read more

Our robot vacuum failed within the warranty period and they failed to make it right. They said that they don't handle warranty issues past Sept 25. Although our warranty expires Feb 2027, they refused to replace the vacuum. By the time the service center is open, the warranty will be over. I absolutely regret buying my pool there. read more

Get a professional to do your pool. These guys should be ashamed of themselves. You should see the way they left my yard around the pool disgusting and it does not include installation I still had to buy $250 worth of sand and pay the guys $400 to spread the sand. Thats how they get you read more

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Great prices and location Lorenzo help me out with my salt to the Car, very helpful and polite! read more

The customer service was excellent- his name was Lorenzo, he was a big help!!! Very nice kid And knows what he's doing. read more

Evan C was very helpful the moment I walked in the store he was patient and very nice

The pool liner I purchased with "free installation" cost as additional $500. The two jokers that came to do the installation were more interested in getting extras and moving on to the next customer they could scam. The installation was marginally acceptable and they left a mess. Next time I need a liner I am hiring a professional. read more

The young lady who assisted me was great. Very knowledgeable, professional and patient. Explained everything!

Hidden Fees and Poor Communication When I bought the pool, I was told installation was included. I was informed I'd need to purchase sand separately, and that the installer would let me know how much to buy. I was also told there would be a $50 per inch charge for any dirt that needed to be removed--which I understood and expected. What I was not told at any point was that there would be an extra $150 charge to install the filter or any of the equipment needed to actually run the pool. After waiting three weeks for the installer to arrive, I was shocked to be hit with this additional fee on the spot. When I called the main office, they suggested the package I bought may have included equipment installation, and told me to go back to the store. When I did, the store staff insisted that it was not included and that I had to pay extra--offering nothing more than a simple "sorry" and saying it's just "two hoses" connected to the pool. If it's that simple, why wasn't it included or at least disclosed clearly upfront? This whole experience felt misleading and unprofessional. I wouldn't recommend buying a pool from here unless you get everything in writing and ask a ton of questions first. read more

Bought chlorine and another item for $69. Went to return the items then next day, unused and unopened and they offered a $20 return, saying they couldn't accept the chlorine back. Yet, they admitted they were going to put it back on the shelf. What kind of an operation is this?!?!?!?! Always a problem! GO ELSEWHERE!! read more

Island recreational has discounted products when compared with Leslie's pool supply. Check it out and see for yourself. They have a lot of staff that are knowledgeable and helpful. read more

The employees helped me identify the part that I needed and ordered it for me. They also wished my disabled daughter a happy birthday. Little things like that mean a lot. read more

Great prices on watered down chemicals. Not the same strength as normal priced pool supplies

This place is absolute worst place. You'll ever have go somewhere else. I had them install my filter and I paid for the installation that's the whole point and then these guys were very unprofessional. They didn't even test it after and then now the filter doesn't even turn on it doesn't work and I can never reach them. I called them three times. No one answered me trying to get to the manager and then they're telling me it's gonna take two weeks. Send someone out this is ridiculous. This is a headache. Stressing me out. Do not come here. It's awful and there's no way to talk to you so they're really slick about it. Do not come here. read more

its a joke , after purchasing a little above ground pool I was sold 380$ of chemicals after all they told me to put in the water was murky and cloudy the whole season last summer I went this spring to an other co and I spent 35$ and Ive being told Thats all I need now I had to drain the water from last summer and finally its. Lear now island recreational kids are tgere just to over sell you everything and anything, they talk fast as a radio bc they want to go to the next customer, dont care to help, dry unprofessional and rude read more

AWFUL. the install department is a joke. they have hidden fees for everything. soon as they showed to install a liner they were adding fees never mentioned prior to arrival. they wanted 300 dollars to drain and extra couple of puddles out of the pool and 100 for working around the deck. DO NOT USE THE BUSINESS FOR ANYTHING. save yourself the headache. read more

great service truly Ryan Rodriguez was very helpful at Island Recreational Hicksville Massapequa and did a great job explaining the chemicals I needed. And even brought it to my car. Thank you so much it read more

I've been a long-time customer of Island Recreation, bringing my pool water samples in for years -- but I've finally had enough. Every single time I go there, I get a completely different answer from each employee about what chemicals or adjustments I need. It's like nobody there is on the same page or has any real training. I've tried to stay loyal, but the lack of consistency and customer service has become ridiculous. My breaking point was a recent purchase of a Black & Decker 1500 GPH pool cover pump. The first one I bought didn't work -- it wouldn't pump water at all. When I brought it back to the store, I was told they don't give refunds, only replacements. I didn't want another one, but I had no choice. So I exchanged it for the exact same model, took it home, and guess what? That one doesn't work either. The pump won't even start unless there's more than five inches of standing water on the pool cover. By that point, the cover is sagging and overloaded -- which completely defeats the purpose of owning a pump in the first place. I went back for help, and all I got was attitude and finger-pointing. No accountability, no offer to make things right, just "that's our policy." Their idea of customer service is to tell you to buy something else and hope it works. At this point, I'm done wasting my time and money here. I'll take the loss and go to Home Depot or a reputable pool supply company that actually stands behind what they sell. Island Recreation has gone downhill -- inconsistent advice, unhelpful staff, and no sense of responsibility. If you value your money, your time, and your sanity -- shop somewhere else. read more

We have been IR Customers since COVID, when Gwen helped my daughter purchase her dream pool. We live less than 2 miles from the Deer Park location but always travel to Medford to shop, and visit Gwen who always keeps in contact with my daughter. That store always seemed to better organized and well stocked. Recently I needed an O-Ring for my filter so I just ran to DP Location...was sold the wrong one, went back to exchange it an hour later and was told by "Joe" I was wrong.... it was the "Right one" I have never been treated in such a RUDE, and condescending manner. I will continue to drive 35-40 mins to Medford who gave me correct one and to be treated the way a customer should be to avoid ever having ti deal with such a poor representative of a Company that has made ALL my daughters purchases a pleasure. read more

Joe c left me VERY satisfied today. He helped me sooooo much, I don't know what I would have done without him. 5 stars.

I am ver pleased with the service I received today sales manager karpoich was extremely helpful!

THE WORST!!! Never anyone to answer the phone, the installed a new pool for me and the skimmer leaks! The recording is ridiculous, it reapeats the same phrase forever! read more

Love everything about this business.Good service. friendly workers always looking to help with your pool needs.

I had the nicest young man help me at Island rec. In Massapequa this evening. His name was Anthony R. He greeted me right away ( with a friendly smile) and put 6 heavy bags of salt in my cart and helped me load them into my car. He was extremely polite, respectful and very pleasant. Island Rec. , In Massapequa , is lucky to have Anthony R. In their Massapequa store! read more

I stop by today to purchase shock that was on sale according to the mailer I received . I was approached by a young lady named Angelina s. Ask if I needed help . I showed her the pool shock I wanted from the mailer but there was another kind of shock called Green out I ask about the difference she then persuaded me to purchase the case of 24 count which came to $140 + tax . She never mentioned that it was non refundable . I then finished the purchase went home and saw that I did not need that much so I went back about 1hr later to return the Green out shock and purchase the original bags of shock I originally came in for. When I ask about returning the shock no one said anything about non refundable they just sent me to the customer service counter where i saw the lady Angelina s. Who originally sold me the shock , She then told me it's non refundable even though the box was not unopened . She would not budge at all . This was not a good experience. Make sure you as a customer ask questions before purchasing anything . read more

As always,we had a great experience at Island Recreational. The prices are good but more importantly, the customer service is great, always helpful and knowledgeable. Matt and Mike were very helpful. read more

Associate Anthony was amazing!! He was so helpful and made our experience awesome!!! May I add he has an infectious smile. Thank you Anthony !! read more

The employees went out of their way to help me find items and help me. They even offered to carry the items to my car.

So I'm not sure why the reviews are of such low opinions for this store, when you have or buy a pool you have to be prepared for maintenance costs and unforeseen fixes, it comes with the territory. What I love about IR is that they opened a water testing center which quickly tests your pool water. It prints out a diagnosis and the employee assisting you walks you through your report and helps you stock up on the exact materials you need to maintain a normal level of water. Once you get your water tested, they give you a little receipt and they will write a code on it if they are any special sales, make sure you tell the young staff at the register to type the codes into the system so the sale prices go through otherwise you will be shocked at the register. read more

Amanda H was a godsend... very knowledgeable and helped with a smile on her face.... She is a keeper

we love the Medford Island Rec. They stock so many fun pool toys and accessories. And also all the not so fun stuff you need to keep your pool up and running nicely all summer. Their prices are the best!! read more

Young man Dean S. Helped me out at the water text station very helpful. Even though tye computer wasn't working for him he managed to get the job done. Helped me wind knowledge and kindness. Good job Dean. Steven S. read more

Island Recreational - Island rec. - Hot Tub & Pool Near Me - Massapequa, New York

Salt water system eco pro didnt last a year there junk. Help department is NO HELP. Beware read more

They don't deserve one star. They screwed up the install and had to take it down and do it again. Didn't deliver all the parts for the top. Took months to get. Even claimed they didn't come with the pool. They did. Bought the best liner. Now less than 2 years the seam is separating. Impossible to get someone to talk about the warranty. Store says they dont handle it. They give you a way to do it on the cell phone. They say they will get back to you in 7 to 21 days. Doesn't happen. I asked for the corporate number. They won't give it to you. Stay far away from this company. read more

3rd time this season. Each time I go to purchse something, the coupon has tiny fine print. Today it was chlorine. 50 lbs for $100. Fine print says the price includes a $30 "splash back" card. In essence they charged $79 for this (probably with tax). Then I get a discout card for next month. Cashiers are not very knowledgable on sales. There is a bunch more but I won't go into every detail. They have lost me as a customer. read more

Bought a pool , paid to have filter hooked up it's been 2 weeks still waiting for the guy to come . Horrible customer service they don't give a shit about you . Would never buy a pool from them again ! read more

Island WRECK is terrible! If I can give it 0 stars I would! From buying a heater which only lasted a year and they blamed us for it breaking! then getting a liner which they had to come back 3 times! First time they installed with a big old hole in it, second time they never cut a hole for the skimmer basket, finally third time they got it right, but also proceeded to step in dog poop and wipe it off with paper towels and throw them all in front of my house like animals! Customer service sucks, i've emailed and emailed and no one ever gets back to you! I honestly don't even know how they are still in business, but they definitely won't be getting my business ever again! multiple changes and multiple failures by them! don't waste your money! Go anywhere but here!! read more

Anthony F was very helpful with my chemicals he was very knowledgeable and even helped me to my car. Thank you!