I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

I had the best experience at Pool & Spa guys in Farmingdale. But I am enjoying my new Coast spa…read moreeven more. I really appreciated Steve's assistance in helping me pick out the best hot tub for my needs and answering all my questions. The delivery team led by Gary was equally amazing. Thanks so much for delivering next day, instead of waiting weeks or months, your team came through within 24 hours. I still can't believe how everything went so smooth from start to finish. Cover and lifter fits perfectly and the LED lighting is awesome. So glad I stopped by your store last week. I would strongly recommend visiting this outlet if you're considering a new hot tub at surprisingly affordable prices. December 25 update: Well these guys did it again. Was waiting on a warranty repair and Tim shows up....the day of the wicked snow / ice storm that hit Long Island on December 17. I thought I was hallucinating when I saw the service truck pull up while I was snow-blowing my driveway. Once again Pool and Spa Guys exceeded ALL expectations. This certainly could have waited till the storm passed, but as Tim claimed, "we had you scheduled for today." While every other business establishment closed due to the storm, Pool and Spa Guys honored their commitment. Amazing! Thanks again to Steve and Tim; wish you guys all the best in the New Year.

HORRIBLE!!! Not only can they not fix a leaking hot tub they don't know how to put it back together…read moreagain.

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

Won't use them again for the poor services they provided. They always wants you to order or…read morereplace something unnecessary. A simple task also takes longer and cost more than expected.

Professional, fair, responsive. You get an estimate when it's promised, appointments are kept, and…read morecalls are returned. Our pool installation went flawlessly. Highly recommended.

From the owner: We sell San Juan Fiberglass Pools and Spas. San Juan has been manufacturing fiberglass swimming…read morepools since 1958 and is the leader in the industry. Benefits to owning a Fiberglass pool are: they are practically bulletproof, stronger then concrete, algae can't bond to it, it uses very little chlorine, it's pet proof, kids can't puncture it, and it's also the longest lasting surface available. There are no ongoing repair costs, no resurfacing required, it's easily moveable and the monthly maintenance costs are between $20 to $30 dollars per month. We also offer a huge array of options for the fiberglass pools including handcrafted tiles, mosaics, and inlaid tiles. We also do our own installations so we would be with you every step of the way in the installation process. We can summerize and winterize pools if you need us to, so we will be there for the aftercare of your pool once it is installed. Another facet of our business is that we also sell and install steel/vinyl inground pools, all types of sizes and shapes to fit your backyard needs. We deal factory direct with San Juan Fiberglass Pools and we also deal factory direct with our steel pools with the biggest pool manufacturer in the industry. Feel free tocontact us and speak with a representative so we can help you turn your backyard into the backyard paradise you always dreamed of.

Wow. This place is next level with customer service. I came in to the store apprehensively and left…read morewith a hot tub and my experience that exceeded my expectations completely. Jeff was my salesman. He was extremely patient and very educated on the variety of options available to me and was cognizant of my financial concerns as well as my timeline needs. He was not pushy or overly forceful. He answered all of my questions and I had such faith in him and in the company I bought a hot tub that I cannot wait to receive!! This place is top notch. I wholeheartedly endorse the hot tub Factory. Warmly and contently Pamela J Keefer ,

Very happy with salespeople, explaining chemical requirements and maitenance. Bought on a sale and…read moregot the biggest Jacuzzi..love it love it

Top notch business!! Another local business recommended…read morehere, (which I never knew existed), for some hard to find lawn sprinkler parts, Super quick and knowledgeable staff. I described to the counter person the parts I needed, and within minutes he returned with every item. And I received some valuable advice as well, Super courteous, helpful, and knowledgeable staff and reasonable prices as well. I recommend GPM for all pool and sprinkler supplies!!!

Ray and Jay are great! I bought my big green egg from GPM years ago and have been back to them…read moretwice for warranty items and purchasing BGE accessories. They are incredibly knowledgeable, responsive, and really friendly. Ray is so nice that when I told him I couldn't get to the store before closing, he offered to meet me on my way home from work and gave me the parts after hours. You really can't beat that service!

Don't waste your time here. The store is a mess. The furniture is cheap and chintzy. The prices are…read moreridiculously expensive for what they are selling. The store needs to call it a day and just give up. Felt like I needed a shower after browsing the store. Yuck.

I love this place always found my best Christmas Trees here! I wish there was a Harrows in Florida…read more You also can't go wrong with the pool items either!

They have everything and are very helpful. Anything you might have is in stock and on the shelves.read more

Island Recreational We recently purchased one of your pools from the Deer Park location. This was…read moresuppose to be completed on Friday, July 24th. The pool was installed and water filled the next day. I was assured by both representatives on a customer service call and in store that someone should be coming back to finish the installation. We have proof of purchase to show we were in store on the 25th. After days of no response and unanswered support calls we received a call from the installation team stating we never purchased the installation plan with filter. Note this was NEVER mentioned prior to today. I received another call from a store Supervisor in which stated I can either pay the additional fee of $199 or come into the store for them to show me how to put this together as "it is easy"! Not only was this not an easy task their demonstration filter was setup incorrectly to cause further confusion. As a result of all this poor communication and lack of accountability 4 days later my new pool is showing signs of algae. Plus a mess left by your installation crew. I don't believe this is any business standard of excellence. This poor service makes me regret this purchase. I have small children disappointed that they cannot go into a pool that was purchased. Money is not easy to come by as it was worked hard for. Again this is a huge disappointment.