Wow. This place is next level with customer service. I came in to the store apprehensively and left…read morewith a hot tub and my experience that exceeded my expectations completely. Jeff was my salesman. He was extremely patient and very educated on the variety of options available to me and was cognizant of my financial concerns as well as my timeline needs. He was not pushy or overly forceful. He answered all of my questions and I had such faith in him and in the company I bought a hot tub that I cannot wait to receive!! This place is top notch. I wholeheartedly endorse the hot tub Factory. Warmly and contently Pamela J Keefer ,

Very happy with salespeople, explaining chemical requirements and maitenance. Bought on a sale and…read moregot the biggest Jacuzzi..love it love it

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

My contractor first brought me to Backyard Masters when I explained that I was looking for a small…read morepool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we ultimately chose the best item for me. A brand new 14ft Swim Spa. Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget. Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters was with me the entire way to troubleshoot my issues and get my spa completely up and running. Now that I have been with my spa for about a month, I feel even better about my decision to buy through Backyard Masters. I know that they will be there to support me with any concerns, and they have proven themselves to be wonderful, honest, trustworthy people. Thank you to Maria and the team for a wonderful spa experience, beginning to end!

My husband and I have called and left messages over the last few months requesting them to call us…read moreback, and they never do. Finally we decided to drive up there and walk in, since we needed pricing for outdoor cushion covers. The only reason this review gets two stars instead of one is because the gentleman we spoke to was very nice. We were promised us "Nicole" would call us the very next day, and texted her our information in front of us. It's been over a week, and still no word from this "Nicole". I guess they don't want our money?

Not bad. Their prices are very reasonable. I just hated the fact that some orders require that you…read moredrive all the way further out in Long Island to pick up at their warehouse.

Great location alway friendly and knowledgeable. We come come everyday to stock up on pool…read morenecessities.

Took $1000 for pool cover and never did the work nor refund my money. Stealing is so wrong!!! Total…read moreRip off ! I sent certified letter requesting refund. Letter returned unopened with a note on the envelope that he was no longer at that address

This company I hear has ~800 customers, and at times, I feel like I'm the only one. A true…read moretestament to how well run this place is and their commitment to outstanding customer service. I hired them for a pool inspection before buying my house, and use them for all service, referrals for other things (brickwork, etc.), converting to salt water, new pump, and for any open questions I have. 1,000% satisfied and highly recommended.

Highly recommend Brothers 3 for your next pool. Very…read moreknowledgeable staff helpful at every step of our project. Our family is loving the new pool. Opening again soon for our 2026 season.

Brothers 3 was very flexible and adaptive to our needs. Appointments were honored. Work was done…read moreexpertly, efficiently and neatly. The quality of everything purchased was of the highest caliber.

Overpriced Polaris equipment, terrible service, and no support of the products after you leave the…read morestore. If you want a pool cleaning Polaris unit, which will cost about $1,500 and last two years- this is your store and Polaris is the manufacturer. I have had 2 Polaris units and each lasted 2 years. Their only interest is stating that it is to expensive to fix, in case you want to just leave it with us. Draw your own conclusion. By the way don't bother tying to call them, they never pick up the phone. If you are not sure of the veracity of my claims, call them and see if they answer....

One of the worse places ever. This place is a joke go else where. I was told I couldn't hook up any…read moreother filter/pump to a 22'x52" Coleman Pool. I showed them videos of people doing it and was still told no! The kid wouldn't even make eye contact with me. Here's a picture just to show everyone it works!! Go to Island Recreational!!!

Joe c left me VERY satisfied today. He helped me sooooo much, I don't know what I would have done…read morewithout him. 5 stars.

The employees helped me identify the part that I needed and ordered it for me. They also wished my…read moredisabled daughter a happy birthday. Little things like that mean a lot.

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.