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    Leslie's Pool Supplies

    5.0 (2 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Services - Leslie's Pool Supplies

    Pool installation

    Pool remodeling

    Pool repair

    Leslie's Pool Supplies Photos

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    Recommended Reviews - Leslie's Pool Supplies

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    7 years ago

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    5 years ago

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    My contractor first brought me to Backyard Masters when I explained that I was looking for a small…read morepool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we ultimately chose the best item for me. A brand new 14ft Swim Spa. Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget. Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters was with me the entire way to troubleshoot my issues and get my spa completely up and running. Now that I have been with my spa for about a month, I feel even better about my decision to buy through Backyard Masters. I know that they will be there to support me with any concerns, and they have proven themselves to be wonderful, honest, trustworthy people. Thank you to Maria and the team for a wonderful spa experience, beginning to end!

    My husband and I have called and left messages over the last few months requesting them to call us…read moreback, and they never do. Finally we decided to drive up there and walk in, since we needed pricing for outdoor cushion covers. The only reason this review gets two stars instead of one is because the gentleman we spoke to was very nice. We were promised us "Nicole" would call us the very next day, and texted her our information in front of us. It's been over a week, and still no word from this "Nicole". I guess they don't want our money?

    The Three Cousins - Big Becks - Picture says top which is the top of the cover. The middle is approximately 2 1/2 to 3 feet from where the water is now.

    The Three Cousins - Big Becks

    (28 reviews)

    Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

    [Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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