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    Backyard Masters

    2.5 (95 reviews)
    Open 10:00 am - 7:00 pm

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    Backfill not completed by installer and rutted landscape left by installer.

    The installer recommended by Backyard Master's was absolutely the worst. If you don't use their installer then they will not warranty the pool. When the manager was confronted she took the installers side. They left our yard a mess and removed 20yards of topsoil after being told not to and demanded payment in cash to continue installing our pool. We now have a landscaping company scheduled to fix what they destroyed. The filter still is not working correctly (leaking and they installed the valve incorrectly marked). They also destroyed a 20 year old fig tree that they were told to protect on their last day there while we were at work.

    Wellis Spa

    I had the best experience with Backyard Masters. I walked in looking for a hot tub for my backyard. It was perfect from beginning to end ! NICK was the best, answered all my questions. Honest, attentive and gave me exactly what I wanted and needed ! After looking for about a year, I have to say they do have best prices in tubs and chemicals, even better than Amazon ! Must ASK for NICK only !

    This is after having stone laid down and a border placed by our landscaper.
    Vincent R.

    We bought a 26x15 pool on May 31st and it was installed on June 26th. Dealing with sales was a wonderful experience, I didn't feel pressured or rushed in any way, Antonio did a wonderful job. The rest of the staff were as helpful as they could be during the weeks between purchase and install, I must of called 30 times trying to narrow down my installation date as we originally purchased a smaller pool and then upgraded a few days later. I will admit, trying to get an exact date is tough but I understand now they are dealing with ordering from the manufacturer and cannot guarantee anything. Maria at the desk was very helpful in setting me straight with my timeline and their installer John was also extremely professional and did an amazing job. We love the pool and have experienced 0 issues. I was very prepared for what others have mentioned regarding a messy yard after the install as both John and Antonio alerted me to the fact that they do not remove the dirt that is dug up and it's up to me to have it removed. I also didn't expect a fully opened pool at the end of the day as I knew it would take 24-36 hours to fill. That left me with plenty of time to put my steps together myself, something that was also explained to me from the get-go. All in all, I would absolutely buy from Backyard Masters again and would recommend them to others. They were helpful when I needed them and firm in setting my expectations. We have thoroughly enjoyed our new pool so far this summer.

    My brand new hot tub!

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    Page 1 of 3

    Ask the Community - Backyard Masters

    Review Highlights - Backyard Masters

    This week finally bought a Bahamas Spa, The sales manager Antonio was there to help me with every question and made the whole experience absolutely fantastic!!!!

    Mentioned in 2 reviews

    Read more highlights

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    As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

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    One week prior to a big family party (50+), my double wall oven broke. My repair man informed me it…read morewas not fixable and recommended I contact Adam at Joe Ds for a suitable replacement. Within a few days I had a beautiful BOSH micro-oven installed. This would not have been possible without Adams close attention to detail and willingness to help! He was a rock star, as were his installers! He saved me and I'm so grateful!! Highly recommend Joe D's. No need to look anywhere else for appliances! My first experience and not my last! Pamela

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    Backyard Masters - hottubandpool - Updated May 2026

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