My contractor first brought me to Backyard Masters when I explained that I was looking for a small pool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we ultimately chose the best item for me. A brand new 14ft Swim Spa. Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget. Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters was with me the entire way to troubleshoot my issues and get my spa completely up and running. Now that I have been with my spa for about a month, I feel even better about my decision to buy through Backyard Masters. I know that they will be there to support me with any concerns, and they have proven themselves to be wonderful, honest, trustworthy people. Thank you to Maria and the team for a wonderful spa experience, beginning to end! read more

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My husband and I have called and left messages over the last few months requesting them to call us back, and they never do. Finally we decided to drive up there and walk in, since we needed pricing for outdoor cushion covers. The only reason this review gets two stars instead of one is because the gentleman we spoke to was very nice. We were promised us "Nicole" would call us the very next day, and texted her our information in front of us. It's been over a week, and still no word from this "Nicole". I guess they don't want our money? read more

terrible customer service on repairs that are under warranty. they give you run around for months on months and never return calls back. if you don't stay on top of them you will never get answers. they tell you stories to get. you off the phone I would never buy another hot tub from them again read more

Spend 13,000 for a hot tub..never had one before get different stories on how to open...unfortunately being on disability for back unable to bend to wipe down tub etc..told over the phone to shock water with. Shock but than advised something else..Nasty response back...sad was looking g to go for in-ground pool for next year will go elsewhere read more

So we brought our pool six years ago from this joke of a place. They took our money and said we have a thirty year warranty. After the first season the pool started rusting out. When we call backyard maters they said you're out of luck the company who made the pool is out of business. They would not do a thing for us. The third year we had to empty and scrub the walls. We were getting burnt from the rust slipping into the water. We did this for the next two years. This year we took the cover off. Completely rusted out. Parts of the pool are missing because of the rust. Sis years old. We had our last pool for seventeen years. Not on problem. DISGRACEFUL. DO NOT BUY FROM BACKYARD MASTERS. I'm going on all social accounts to warn people. Stay away!!!!!!!!!! read more

Excellent customer service. Great selection of supplies and equipment. Quick pool delivery and installation. Pool was delivered and installed within a couple of weeks of ordering. Will definitely be looking to them for continued expansion of our outdoor living spaces. read more

The installer recommended by Backyard Master's was absolutely the worst. If you don't use their installer then they will not warranty the pool. When the manager was confronted she took the installers side. They left our yard a mess and removed 20yards of topsoil after being told not to and demanded payment in cash to continue installing our pool. We now have a landscaping company scheduled to fix what they destroyed. The filter still is not working correctly (leaking and they installed the valve incorrectly marked). They also destroyed a 20 year old fig tree that they were told to protect on their last day there while we were at work. read more

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My wife and i were out looking for pieces for our new paver patio and stopped in...We were browsing.... Initially i didnt think much of the interactions ,but put 2 and 2 together afterward..Each individual salesperson had different methods of tossing the BS and up charges around....They know very little about product where you can without hesitation make a purchase!.The adirondack chairs displayed outside were not avail,only a brand from the catalog at 430. each....Nice young woman inside who probably had her hands full never called me back on an offer for the display chairs.....We go to the Roosevelt Field store and the only employee there was very vague about the products and availability...even less than Farmingdale store!....Not to mention,those chairs i mentioned in store 1 were on display for 150. less here....We Left feeling we couldnt purchase confidently from this store.... read more

Customer service is terrible. There is never a manager available to take a phone call. Always on break or off. Promise a phone call back and never get. Been waiting for a warranty part on a spa for 2 months. After originally being told it would be in within a week, I was then told it shipped from NJ. Then told it did not ship. Then told it shipped from Belgium. Apparently, that never happened either. It's been one empty promise and BS response after another. I will not spend another dollar at this store. I regret buying my outdoor furniture, lounge chair and spa and spending $15,000 at this place. Awful. read more

I had the best experience with Backyard Masters. I walked in looking for a hot tub for my backyard. It was perfect from beginning to end ! NICK was the best, answered all my questions. Honest, attentive and gave me exactly what I wanted and needed ! After looking for about a year, I have to say they do have best prices in tubs and chemicals, even better than Amazon ! Must ASK for NICK only ! read more

Backyard Masters - Wellis Spa - Hot Tub & Pool Near Me - Farmingdale, New York

Bad service from beginning to end. They did not return calls and many other unprofessional issues. I ended up buying elsewhere after checking the reviews here that confirmed my experience. read more

2 weeks ago my wife and I purchased our first pool in our new house. We wanted our pool installed rite away and Mike from MLC quickly accommodated us. Not only did Mike from MLC come the very next day, his team was able and ready and very well organized. The best part of mike and his team was that they were very informative about EVERYTHING they did. They walked us thru every step of the process which was very helpful being that we were first time pool buyers. Bravo to mike! read more

We bought a 26x15 pool on May 31st and it was installed on June 26th. Dealing with sales was a wonderful experience, I didn't feel pressured or rushed in any way, Antonio did a wonderful job. The rest of the staff were as helpful as they could be during the weeks between purchase and install, I must of called 30 times trying to narrow down my installation date as we originally purchased a smaller pool and then upgraded a few days later. I will admit, trying to get an exact date is tough but I understand now they are dealing with ordering from the manufacturer and cannot guarantee anything. Maria at the desk was very helpful in setting me straight with my timeline and their installer John was also extremely professional and did an amazing job. We love the pool and have experienced 0 issues. I was very prepared for what others have mentioned regarding a messy yard after the install as both John and Antonio alerted me to the fact that they do not remove the dirt that is dug up and it's up to me to have it removed. I also didn't expect a fully opened pool at the end of the day as I knew it would take 24-36 hours to fill. That left me with plenty of time to put my steps together myself, something that was also explained to me from the get-go. All in all, I would absolutely buy from Backyard Masters again and would recommend them to others. They were helpful when I needed them and firm in setting my expectations. We have thoroughly enjoyed our new pool so far this summer. read more

Backyard Masters - This is after having stone laid down and a border placed by our landscaper. - Hot Tub & Pool Near Me - Farmingdale, New York

Bought a new stealth pool last season from Dustin. The entire staff was welcoming and informative. The installer Michael Lang was great. Pool was exactly what my family was looking for. I highly recommend using this company for any swimming pool needs you may need. read more

They are the worst ones they get your money and they don't care about you anymore they don't help you they keep you on hold forever unless you are buying something was having problems with the pump they don't help you the swimming pool stairs are very cheap they broke in the first month of purchase Their products are cheap. Just the worst experience of my life. Please go somewhere else. No stars at all I regret it every day of my life going to backyard masters read more

** Spent $10,000 on a hottub that I love but absolutely regret buying it from Dean the ceo at Backyard Masters! HORRIBLE customer service!!!!! Was sold a defective cover for hottub that was defective less then 6 months of receiving. Dean the ceo gives me the run around and now wont even return my calls. Never in my life have i had such HORRIBLE customer service. This is how he treats customers who spend $10,000. Now i will take my business elsewhere to buy my chemicals, filters, furniture, and pool next year. No customer should ever be treated the way I have!!** read more

Nothing but aggravation! Took my money ! Set a date! when i called they said " Your not in the system!" read more

My wife and I went to Backyard Masters at 912 Broadhollow Rd Farmingdale NY looking for outdoor furniture. After walking into the store and a woman, who we later learned was Lisa the customer service manager then yelled from the front desk can she help us, we were net even near her. We informed her this was our first day out looking for furniture and we were just browsing, and we didn't need help at this time. Within two minutes she was back stating she had to tell us to be careful that there were steps throughout the store and again started into a sales pitch, once again we stated we would just like to look around. After another two minutes we sat down to test a furniture set and she again comes running over to tell us how long they have been there and starts once again with her sales pitch. My wife asked if she would just leave us alone so we could just browse and at that point she said we were very unprofessional. At that point I looked at my wife pointed to the door and said we're out of here. The sad thing was we liked some of the furniture but at that point HATED the sales manager, if she really was the manager. I find it amazing that this woman called us unprofessional when she does not understand how to deal with people. I should have looked at the reviews on Yelp as they only achieved a 2.6 review, no great surprise. I think if Yelp had 0 stars their ratings would be lower. read more

Backyard masters really went out of their way in terms of service recovery which I appreciate. There were some setbacks with their installer and other issues but they addressed everything in the end. The pool itself is a great pool and my family is very happy with it. They had Aqua wizards come and close up My pool at no charge and supplied the cover, pillow, chemicals and everything else that was needed for The winter. Thank you Dustin for taking the time listen and make Things right read more

Every rep is worse than the other one. They over charge and charge triple the price. We bought from another company. Don't know how this company is opened. They definitely all need a training course on customer service. I guess their parents didn't know how to raise them to respect people. read more

I purchased my hot tub back in December of 2020 from Backyard Masters and It was delivered just over a week ago. The hot tub is wonderful and everything I wanted. Backyard Masters did an awesome job from start to finish. The maintenance on the hot tub is so much easier than what I was used to with my old one. The staff was super helpful and answered all my questions in a timely matter. I will for sure be coming back here for more stuff. The wait for the spa was a drag but It was well worth it. 5 Stars all around! read more

Backyard Masters - My brand new hot tub! - Hot Tub & Pool Near Me - Farmingdale, New York

Keeping it in the family! stay away from Derek. rude and unknowledgeable about hot tubs. His brother is the owner and is a lot more knowledgable and customer friendly . Once you make your purchase and something goes wrong or you need to speak to someone...good luck with that! read more

We bought a pool from this place and had trouble from the beginning. We called them to tell them the filter was leaking and they very reluctantly sent someone over that didn't fix the problem. We also told them we were losing a lot of water, over an inch a day and they never called us back. Finally we had a company come over and dive in the pool only to find 9 leaks in the liner. When we called Backyard Masters back to tell them they said they would get back to us the next day and after 4 days we had to call them back only to be told we had to wait to see what the mfr. would do. The owner is extremely rude and once they have your money they don't care if your equipment goes bad. DON'T BUY ANYTHING FROM THESE PEOPLE!!!!! read more

Do not buy from here! Bought a what we thought was a brand new spa, from day one had multiple broken parts and leaking water, they meaning our salesperson Derek could care less!!! Worst customer service hands down ever!!!!! but there good at never returning calls and when they see you in there store they go in the back and hide. Thanks Derek your a rude salesman. read more

We were in the market for a hot tub for months. We finally found one that fit us perfectly and even better, Antonio was and is such a pleasure to work with. We received our tub ahead of schedule and have used it everyday since. As new owners we sometimes goof up the easy chemical process, but everyone at Backyard Masters is super helpful to help us correct our issue, even over the phone. These guys and gals are experienced in their products and genuinely care about everything running smoothly for the entirety of the hot tubs lifetime. I don't feel like we were sold a product just for the revenue. Great prices and Friendly staff. I highly recommend!!! read more

Backyard Masters - Hot Tub & Pool Near Me - Farmingdale, New York

I can't say enough good things about Rich at Backyard Masters. He is very personable and extremely helpful throughout the whole process! After pricing around different places we were given the lowest price for our semi in-ground pool here and would highly recommend requesting Rich for any purchases you will making. read more

We purchased a pool cover from Backyard Masters. We couldn't be happier with the service provided by Lisa . She handled all our needs and any questions we had perfectly. The entire process was quick and easier than we expected with Lisa in charge. Thank you Lisa!! read more

I bought my hot tub 5 years ago from backyard masters. My pump stop working. Called several times to get a appointment, went there in person spoke with the owner Dean, he said I would get a call back for a appointment soon. I waited a few weeks, called a hot tub repair service. PS. I writing this review three months after I went into back yard masters to get it fixed, they still haven't called. Bad customer service. read more

They are great of you want to buy a pool . They will install rapidly . DO NOT IUSE THEM FOR ANY SERVICE AFTER THAT . I spent 30000 for a stealth semi in ground and spa . The liner two rips I fixed he filter broke after 3 yrs . They replaced a valve and caused a crack in the pump . Told me they were aware and would contact me . Several days later no reply I contacted 3 days and 3 different idiots said they would get back still waiting over a week . read more

this company will sell you anything but after the sale everything went wrong for me and my purchase from delivery date to time and most importantly service and warranty. I highly recommend you find a more reputable company with an actual service Dept for your needs. read more

We went to Backyard Masters today on Route 110 in hopes of getting some prices on a pool. Staff were unwelcoming and we basically walked around for the next 15 or so minutes without anyone acknowledging or assisting us. I can't imagine spending thousands of dollars in a establishment that can't even greet you let alone if I ever needed assistance with my pool. read more

Do not buy your pool from here I had the worst experience. They are overcharging for their pools . Their installers are so rude and one of them hung up on me because I thought his dumpster price was a little high. Especially do not use MLC he was so rude to me after I ended up going with another company for a pool and I still reached out to him to give him the business and Wanted to overcharge me on dumpsters . all of their installers are trying to rip you off. read more

I ordered my pool in December and scheduled delivery in June, with installation scheduled the day after delivery. The pool was delivered on a pallet wrapped in plastic. The next day installer came and ripped up the ground to prep for the install, at the same time one of the crew started unboxing the pool parts and placing them all over my backyard. The installer also put up a small pool and started filling it with water that would be used later to help expedite the filling of the new pool. After working for a couple of hours, the installer approach me to tell me that they were missing hardware to put the pool together. Because of the lack of hardware the installer had to leave the job. They left with parts still all over my yard, and dumped the particles-filled pool. He said they would pick up the parts and return later to finish the installation. Around 4:30 without hearing from the installer my wife and I had to clean up the mess in my yard. At 5:30 the day of the install I contacted Backyard Master to explain the problem and was told by the salesman that the warehouse was out of the hardware and knew they were shorting me but should have alerted me and the installer on the shortage, but that never happened. He then said they would order the parts from Canada and should be in by the next Tuesday or Wednesday. The next Wednesday, no parts, no call. I called for a status update on the missing parts and was told they knew nothing about any missing parts and would look into it. On Thursday, without hearing back again I called to get a status update and was told Lisa would call me back, which she did and told me that she just ordered the parts and it would be another week before they came in. I did not get an apology for the inconvenience they put me through all I got from Lisa was thank god it's just about a pool and not a call about cancer or a heart attack. That made me feel soooo much better. It's run like a second-rate business with little respect for the customer so think twice before doing business with Backyard Master.. read more

DO NOT BUY A POOL FROM THIS COMPANY. I was promised the inground pool to be installed in 3 weeks. It took 4 months. Problems included 1) Pool was not square 2) Liner had rocks under it. 3) liner was not properly installed. 4) Wall has shifted and slid. Footing was not done properly. 5) Left a hole in the backyard for months and didn't come back for months. Never returned phone calls. 6) Destroyed our fence and neighbors fence. 7) Destroyed kids toys in the backyard. 8) Workers would leave the job and work on a construction job next door (absolutely no supervision on the job) 9) Filter broke in 2 months. Took over a month to get someone to replace. Took time for them to call us back 10) Installed the pool heater too close to the house, had to renew permits, due to the length of time for them to come to repair. Ended up costing us more money since we had to hook the gas up again ourselves. 11) Not even two years in to the pool installed, the LED lights broke in the pool. Called, texted, and went to the store in october 2018 to have help. Nothing (now may 2019). I even offered to install the replacements myself, if I can only get the serial numbers from them. Nothing. Not even to give me the serial numbers, so I can do the exchange with JANDY and install them myself. No body in this store takes ownership of anything that goes wrong. Always someone else's fault. Never available to resolve any issues. DO NOT BUY A POOL FROM THESE PEOPLE. GET YOUR DEPOSITS BACK. read more

I bought above ground Doughboy pool from Backyard Masters and I have had a very bad experience with this pool. A few weeks after the pool being installed the pump went bad and I had to wait another few weeks for a new one to be shipped and installed from Backyard Masters. By the time new one was installed pool season was over. I got maybe two weeks of use before pool had to be closed. The following year after opening the pool I kept noticing that I kept having to vacuum the pool and sand kept coming out of the filter. I contacted Backyard Masters late into the season and they blamed the third party I used to close and open my pool Sweeneys Pool service in Holbrook. They denied liability and said it was not their fault. Backyard masters blamed them. I got barely any use of pool that summer as it became very hard to clean. I convinced Backyard Masters to come assess and they diagnosed the sand filter as being bad but wanted me to pay out of pocket for the filter. I got in touch with the manufacturer in California and after an extensive back and forth the manager sent me a new sand filter. Backyard Masters had promised to put the sand filter in free of charge over the phone and did not show up the following year to open my pool. Just last month I followed up with Kevin of Backyard Masters to open my pool and he told me it was going to cost close to 600 dollars. He refused to honor what he told me over the phone and would not install new filter nor open my pool this year. The understanding was that I would get new filter and he would install it free of charge. There was no follow through. I spent 6000 dollars on this 16 foot round Doughboy pool and I want the opening and installation free of charge like promised. I am seeking for Doighboy to cover the cost of refund for the pool. I have been through enough aggravation. read more

Wish I could ZERO stars......Shaddy dealings. DO NOT DEAL WITH A BUILDER Mike Lang. Run! Deal with a reputable company like Dunrite or 3 Brothers... read more

So glad we decided to visit Backyard Masters. Elise has ordered several items for us including outdoor umbrellas, custom pillows and pool lounges. Very professional and full of helpful suggestions. As a small business owner Shopping local is very important to us and Elise and BM treat you right. Great prices but most of all awesome service. Whether you need to furnish your patio or just spruce it up be sure to visit. read more

The reason I chose Backyard Master was because they were the only Doughboy approved vendor on Long Island. I guess when you don't have competition you don't need to answer the phone or return a phone call. It started when the recommended "team" pulled out all the greenery and when I called Backyard Masters to confirm that they would be delivering the pool, I was told my pool wouldn't be in for weeks. When I signed and paid a large down payment in August, Dean,Jr. joked I would probably get a few swims in this year....backyard demolished August 31st - pool filled October 2nd. Pool opened last week, put in the robot and the lining was punctured due to an unseen stone on the bottom of the pool. Of course NOT their problem, but I called Saturday morning for help Dean Jr said he would call back. Still waiting for the call. It's now a Thursday. Hired another company it was fixed that day. Bottom line customer service is the WORST. They never answer the phone OR call you back. Thank goodness my nightmare has ended. I've been in touch with Doughboys parent company they are providing coping to fix the ugly gaps on either side of the walk in steps and they also provided the proper design specs for town approval. Backyard masters sent unacceptable photocopies the town laughed at. The company that they recommended World Pools put the filter a foot from the property line they gave me the permit with the stipulation it be moved. I'm the idiot that paid $800.00 for them to move it when it was their mistake. If you can go anywhere else do it. read more

Backyard Masters - Hot Tub & Pool Near Me - Farmingdale, New York

Bought a pool from them in April 2021. Once They got my deposit they could care less about me. Gave me names of installers that only wanted to install if I was not getting a permit. When I called to complain about the installers. They said they have nothing to do with the installers. But yet they recommend them They were no help at all. My advice stay away from them. Unfortunately now I see all the negative reviews that I wish I saw before I bought my pool. I will never give that store another dime salesman was horrible.I also plan on letting the Better Business Bureau know a few things about them.Salesman is a liar denies what he told us. Just horrible Stay Away save yours headache. read more

I just purchased a 21' swim spa from the guys at Backyard Masters. I couldn't be more excited or happier. I worked with Antonio the sales manager. He was a class act and answered all of my questions. He went over all of the options that I could add to my swim spa but didn't try to sell me on all the options. He told me what I needed to make our experience great. He worked on getting me all the discounts he was able to and I left a happy customer. Can't wait until it's installed this summer. We are even going back to purchase our outdoor furniture once it is installed. read more

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