The summer heat and humidity was becoming so unbearable! Shopped around and got an estimate from Jack. He explained everything and our options thoroughly. We couldn't refuse the offer and just had our new air conditioning and furnace installed. The installers, Billy and Wade were awesome! They were very friendly and did such a great job with the install. They set everything up neatly and cleaned up after themselves. Great service guys! Billy took his time to explain the process and walked me through the app to use our new thermostat. I highly recommend this company and if you're lucky you might get Billy and Wade to do your install! read more

We're on the last day of a kitchen remodel. We called Sherlock to hook up the new sink, new disposal, new faucet, and existing dishwasher. They did an outstanding job with friendly, experienced service. But one of the best and most unusual things they did was change the time of the appointment---on the same day! The tile installer didn't finish until noon, and Sherlock happily changed the window from 8-12 to afternoon. I couldn't be happier and am very happy I signed an annual plumbing service agreement with them. read more

Sherlock - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

Sherlock installed a new AC and heating unit for us recently and did a really great job. They definitely strive to be professional and personable. From the moment we signed the contract we had a team out within 48hrs working on the install! There was a slight issue with the final installation and they had someone out the next day to remedy it. Eric Murillo was very professional and quickly diagnosed the issue and remedied it. I would definitely recommend and use Sherlock in the future. read more

WOW these people are good! I needed the services recently of both a plumber (hot water heater dumped water) and an HVAC tech (a/c unit leaked in the attic). Both were stunningly good. Several years ago, I enlisted the services of an HVAC company who had a booth at (but are not affiliated with) Costco, due to my a/c unit not cooling the place. Big mistake. They suggested bigger vents. Bloody heck. Had I enlisted the services of Sherlock back then, the a/c compressor would still have been under warranty. John at Sherlock was able to diagnose the issues (there were several) straight away. I came upon Sherlock by way of a plumber in the SF Bay Area, whose services I had needed when I lived up there, and he was a big fan of Bradford-White hot water heaters. A quick visit to the B-W web site showed the Sherlock was a local dealer. Bradford-White is a quality product, and Sherlock is all about quality service, so it makes sense for the two to be connected. Sure wish I would have known about Sherlock earlier, but I'm thrilled to have found them now. read more

Tim Crowley did an excellent job diagnosing and servicing our HVAC system. A different company had misdiagnosed the problem and quoted $1,300 to replace the blower. Tim's expertise saved us around $1,100! He is friendly and well informed with awesome communication skills. I highly recommend Sherlock as everyone spoken to has been pleasant. Thanks Tim! read more

Sherlock was wonderful, from the initial phone call, to completion. Everyone was professional, competent, Covid safety protocols observed, and excellent clean up, disposal of old equipment, and training us in using the new thermostats. Billy is outstanding. He never stops working, and is so dedicated to making sure the job is well done, and that everything is done to his very high standards. A remarkable person! Our new equipment is efficient, so quiet, and easy to operate even from my phone . We are very happy. read more

Providing 1 star because 0 is not possible. I have been a customer of Sherlock for 10 years for HVAC and they have been great. However, I recently hired Sherlock Plumbing for a leak in my shower and it was a terrible experience. Tommy Clementi from Sherlock diagnosed the problem, attempted a fix, charged me, and it still leaks. I have tried to get them back out here to look at it again but they won't because they blame the toilet even though the leak happens when I run the shower. I tried reaching out to the manager Joseph Devereaux. It took him 2 months to respond only to tell me that there is nothing they can do, was rude, then blocked me from emailing him! This is very disappointing given i've been a customer for 10 years. I will never use Sherlock for anything again. read more

Amazing!!! Britt is the best He was at the house all day to fix my heater. They did not have the part I needed and instead of making me wait days to fix it he found the bar and drove all the way to Escondido to go pick it up so he could fix it today. Was so friendly and so helpful I am so thankful for this company and its workers read more

The service is excellent. Got a next day appointment for an a/c unit that went out. They stayed in touch with us from an afternoon window to a call in the morning saying the tech would be there at noon. John was professional & courteous. He put booties on to protect the wood floor. He spent 30 minutes examining everything from the attic to the outside unit. He is as very thorough and showed me pictures of what happened to this dead unit that was 15 years old. It's not fun when your A/c goes out in summer. The good news with repairs being very costly, they could install within 72 hours. This was a referral and I'm glad to know they are a family business. I highly recommend them. John was great. read more

Once again we turned to Kyle Kennerson at Sherlock Plumbing for another plumbing problem - this time with a bathroom sink. There is hardly any room under the sink and totally dark, but Kyle twisted his way in and quickly found the problem and had a replacement part which saved us time and money in the long run. It wasn't a glamorous big job, but we've learned Kyle approaches every job as if it is. This speaks very well of his professionalism and work ethic, which is why we request him at Sherlock Plumbing. read more

Our Payne furnace died a couple of years ago and we've survived by 'bundling up' during the last couple of winters. Every time it would get cold for a few days, it would warm back up and repairs seemed less urgent. We finally remodeled our condo after 25+ years and raising two giant boys. It needed refreshing. Part of the process was replacing the furnace. We found Sherlock via Angie's List. They had strong recommendations. They contacted us promptly once Angie's List put out a 'request for service'. We made an appointment for later that day. Their representative came out to the house, arrived promptly, and immediately put on booties to avoid dirtying our floors (even though we are in mid-remodel and there was no need. - This seemed to be policy for all of the companies save the one that we actually used). He inspected the furnace, climbed into the attic to investigate the duct work (we got the same report back from all four representatives, so it's safe to assume that Nate from Sherlock knew what he was looking at). He didn't try to oversell us with more BTU's than we needed, but did offer us options on furnaces (variable speed fans, etc). He was informative, well dressed, and a great people person. However, their bid was between 167% and 210% higher than the other three proposals that we received for the same work (including permit and HERS testing). It was the pricing model that made me assign them 3 stars on a Google review and why they are getting 3 stars here. Some 3 hours after posting the Google review, I got a call about the 3 star assignment. To me, 3 stars is average. The caller from Sherlock was concerned that I had been unhappy with the presentation. I assured him that the presentation was very professional and that he was an excellent representative. The 3 star assignment was based strictly on pricing and not personnel. Frankly, I would not have posted this if I hadn't gotten the call which seemed to want to throw the rep under the bus. Get several bids. You'll learn a lot in the process. Like Rheem and Ruud are identical. Or that the transite pipe has asbestos in the cement coating. read more

We had a full AC & Heating install done with Sherlock in 2020, and they did such a great job. Everyone we worked with were so thorough at explaining everything to us. We've had a couple of thermostats die on us, but each time we called them they came out the same day and replaced them no charge. They definitely offer up some of the best customer service of any profit service we've used. read more

Ask for Kyle! He came out for a system check and thermostat installation and he was extremely knowledgeable, comfortably personable, and very trustworthy. Kyle is our new go-to HVAC guy! Very happy to have found him and this company. Also, Bob at the calling center/office helped to schedule us the next day and walked me through the services offered and what to expect on the day of service. read more

Kyle K. from Sherlock went above and beyond expectations. I had a unique situation and Kyle went out of his way to find a solution. Big thanks to Kyle and Sherlock. read more

I made the mistake by trusting this company with my HVAC needs. Unfortunately, I did not do my research when needing a repair. I later found out that I overpaid by several hundreds of dollars. It was completely my fault that I didn't do my due diligence but I trusted this company, but not anymore. Please do yourself a favor and do your due diligence read more

I had high hopes from the reviews but was very disappointed. The two people who came out were friendly and professional. They diagnosed the problem with our ac unit- could not turn on, older so probably not worth the cost to repair (which I agree), basically just toast. The quoted me pretty high for a new ac unit and said I'd get a discount if I said yes that day. We felt pressured, especially when we are looking at that amount of money so I said no. They extended the offer two days. I felt a little weird about how they were pushing but thought maybe that's just how it goes. They assured me the quote was average and i would only find lower with an unreliable small start up type company. I decided to get another opinion (a larger more well known company) even though it meant waiting in a very hot house with a baby and toddler during a heat wave. The other company came out and was surprised I was told it wouldn't turn on. I literally watched him flip a switch and the ac popped on. Nice and icy cold air immediately filled our house... Okay, I get you want me to buy a new unit (and it's very close to being time, sure) but at least have the common decency to leave us with the ac on of it works. Especially during this heat wave. With small children up all night sweating. Really?? I did ask if what he did was a pretty common or easy fix and he said yeah that's one of the first things you check generally. The other company did not pressure me at all and said while the unit is older and we definitely want to prepare ourselves to buy a new one in the coming years, it's perfectly capable to keep going. They offered a quote and said the other option is to "drive it until the wheels fall off" and said that was a perfectly reasonable choice. I asked for the quote just to know how much we will be spending (whether now or in a year or two) abs the difference for the comparable option was significant. I hate to leave a bad review especially when the people who came out were so friendly... but I can't help but to feel very much like they tried to cheat us. They blatantly lied (or at best didn't recognize a very common issue). I would never have them back to our home and I would never recommend them. read more

I was very impressed with the professionalism of this company from our very first exchange on Yelp. Once we were on the phone together, they were extremely thorough and transparent about the price. When I set up my appointment they contacted me through text to say the technician would follow up with an estimate of when they would be out. Upon that text, I received a picture of the technician with a link to his bio! They sent an email about their Covid practices to be on the side of caution and the guy was very professional and again very transparent about the quote before he got started checking our gas line. We will be in touch again if we need a plumber! read more

Our technician, Cody Sapp, was great! Very experienced and definitely knows his job. He gave us pricing for work that needs to be done. Was very helpful with the information we needed to make a decision as to which way to go with the work. ( we had 3 options). I would highly recommend this company! read more

This company is great. they really work with you all through finding what is wrong. They go the extra mile to fix it right. the technician ( Joshua ) was great. Very skilled , attention to detail. H was professional and personable. read more

I had a bad back-up in my kitchen sink. No other back-up in my three bathrooms. I called a plumber and he said, "I put the snake 15 feet down the drain and it's blocked. You have a broken or collapsed line. Call these sewer specialists." I saw big dollar signs. I slept on it and the next day called Sherlock. They sent Tommy out that afternoon. He worked for 2 hours trying to clear the drain. He was very professional and communicated with me. He analyzed the issue and said he was 99% sure it was NOT a broken line. But, he would have to come back the next days with the camera. Tommy and Morghon arrived at 9 am and worked until noon the blockage. They showed me the blockage on camera, explained things to me, and were determined to fix the problem. They did and I also had them completely flush out the sewer line. I could see the difference on the camera. These are the most honest plumbers I have ever dealt with. Very methodical and able to analyze the problem and provide the propert equipment to correct the problem. Thanks to Tommy, Morghon, and Sherlock Plumbing. read more

Sherlock to the rescue, once again! Had a slow moving drain; Kyle suggested we take a look with the "camera". Super high-tech, immediately found an issue; 35 year old plumbing is gonna have issues! Kyle just knew something wasn't right; definitely knows his stuff! read more

Sales and service guys are both friendly and knowledgeable. The installation technician was so patient and walked me through details of their work and the product. They were quiet and fast. Overall really nice experience! read more

What an amazing company Sherlock is. From the phone support to the technicians...everything is First class. Derrick came out this morning right on time, and was able to diagnose the problem. He was very professional and capable in his knowledge. I would recommend Sherlock wholeheartedly for anyone that's looking for an honest company. Please pass on my thanks to Derrick, for a job well done. read more

Thank you Samson, Red, Anthony and Joshua for the great job you did on diagnosing the problem with our heater and getting a new system installed. read more

I had a drain that I had been trying to unclog for days. After several attempts at clearing it myself, I called Sherlock Plumbing, Heating, and Air. It certainly helped that I had received a coupon in the mail. The plumbing technician that arrived was Morghon. He was outstanding. Morghon was polite, knowledgeable, friendly, efficient, and tidy. My drain was cleared in no time. This was my first time using Sherlock for a plumbing issue. I purchased an AC unit and heater from them in 2019 and that was also a good experience. read more

Water heater went out, called Sherlock Plumbing and they were able to replace it with an awesome new one. Price was great and they had it installed within a few hours. Chase and Rogan did an excellent job, professional and quick. read more

Dylan and Jesus (along with their colleague Victor for 1 day) installed a new central air system, and they were in and out in two days, working around some client meetings that I needed quiet for, and keeping up a great workflow and attitude the whole time. I interviewed a couple of other companies, and Nate, the sales officer who came out, gave me a better impression from the start. The follow through did not disappoint. Great job, and thank you to the whole team. read more

Excellent service. They explained the options and solved the problem the best way for us.

It was so good to see Josh again, such a knowledgeable and delightful young man. He responded to a call about a blinking light (yeah I know....go figure) but hey, when you know nothing about a heater, smell propane and see a blinking red light, you "Call the man." He services the heater found them source of the blinker and actually saved our lives by tightening a loosened valve from the hot water heater that had been worked on by a plumber two weeks ago. Josh and his trusty spray bottle discovered the leak and fixed the valve. We are completely indebted to him and Sherlock Plumbing. We love you. read more

Solid all in all. Paul Iden and Nate Shea were very helpful and informative in providing free estimates. Setup through Costco which has numerous perks. Ending price matched estimate and they were positive in working with me in making our new system work out, price wise and install wise. Tony's team installed over two days and they were extremely friendly and respectful and did good work. Was expensive, and a bit higher then other companies, buy Happy with everything read more

There were so many things wrong with this experience, so I'm going to net out the major ones: The first technician they sent out to repair my 15 year old air conditioner and after a diagnostic and $480 in parts said they would need to replace the motor which was "hard to find" and would "end up costing about the same to replace it" Given the unit was old, I went with their proposal for a new unit, stating I lived in an historic "Mills Act" home and that the city was very difficult with permits on anything that can be seen from street view. They said "no problem" and that they dealt with Mills Act homes all the time and would take care of it. I later received several emails with quotes (all misspelt, so they needed to be corrected) and even more "reminding" me to e-sign the quote and leave my deposit for the down-payment; probably 20 in the span of 2 days. One of them had "apply your past invoice as a down payment!" as the subject. Then began the phone calls; I was traveling overseas and got about 3 a day until I finally picked up and was asked "why I had not e-signed the documents" so they could proceed. I replied I was traveling and wouldn't be back for a month, but if they wanted to schedule that far in advance we could do so now. The rep replied, "sure! We just need your 10% down payment". I stated I'd like to go ahead and use my past invoice towards the down payment, to which the rep replied immediately, "oh, we don't do that". I responded, "are you sure? I literally received an email saying "apply your past invoice as a down payment!" You might want to check with your supervisors. Just send me an email once you get everything sorted out". Within an hour I got an email from her saying "We're sorry for the MISCOMMUNICATION, we'll do you a one time courtesy of applying your past invoice to the down payment". Seriously? This just underscores the level of people they have working there. Lastly, when the tech's finally came over for the installation, it was a VERY different plan than had been discussed (i.e. literally wanting to run PVC pipe from my roof down the wall of my house "to let gravity do all the work" as the tech put it). As an engineer, this looked VERY unskilled and amateuristic, and I was 100% certain the city would never allow it. So, I told them to hold-off while I called their Mgr to ensure we were on the same page. When I got ahold of "Jeff", I learned they had NOT PULLED A PERMIT at all from the city (Jeff said, "It's not uncommon for us to pull the permit AFTER the job...since we always do perfect work"). FINAL RED FLAG. I told them there is no way we could proceed unless we had the permit as I stated very clearly the city would need to approve ALL visible additions to a Mills Act House, and stopped the project there. Bottom-line, I called for a second opinion and spoke to Carini Heating, Air and Plumbing; they came out, did the inspection, gave me a full quote at literally $2000 LESS, but then asked "why don't you just want to replace the motor? They're easy to find and we could do the job by the end of the week..." Wow. Given this option to completely by-pass the city permit process, I opted just to fix the existing unit and ended up spending $9000 LESS than I would have with Sherlock; if you've read this far, the choice is a no-brainer. ALWAYS get a second opinion and NEVER go with Sherlock if you can avoid it. read more

My 20-year-old rooftop HVAC package unit needed replacement. I solicited 4 bids from HVAC contractors. Sherlock was the second lowest bidder, but I selected them anyway based on Yelp and Google reviews, as well as the obvious technical expertise of their salesperson, Josh Thompson. During the contract negotiation, it came to light that Sherlock's initial bid did not include a custom curb adapter that was required for a proper job. Also, the initial bid did not include an extended 10-year warranty on labor, which I later decided that I wanted. These changes in the scope of work required a further negotiation to adjust the bid price. Sherlock's Thompson was a tough negotiator, but after some back and forth, we agreed on a new price acceptable to both parties. My new HVAC unit was installed earlier this week, on Tuesday 1/18/22. Since the HVAC unit is located on the roof of my 3-story house, and the house is in a densely populated part of San Diego, everything had to be carefully coordinated: Delivery of the new unit; arrival and setup of a hydraulic truck crane; and arrival of Sherlock's crew. Sherlock's Install Coordinator, Trinity, set it all up, and it all happened on time, just like clockwork. I have some construction experience, and I was very impressed. Furthermore, Sherlock's installation team, Victor and his assistant Nick, are highly skilled, friendly, and efficient. They took great care to protect my house, and they kept me informed. One issue came up the next day: The thermostat was defective. I called Sherlock and they sent Victor to replace it the same day. Based on my experience with Sherlock so far, I highly recommend them for HVAC work. read more

We're adding A/C to our home in Carlsbad and we called Sherlock to come out, look around, and give us an estimate. They were very friendly, professional, and thorough. They gave us three estimates at three price-points, which they explained well. We finally decided on a different company but Sherlock was in the final two. The other company had only nice things to say about Sherlock. Oh, and Sherlock is family-owned and has been in Vista for a long time. They seem like a fine company. read more

Sherlock heating came to my house and replaced a thermostat that was working fine but temperature degrees were off. This was done today and I came home (its cold out) and the heat will not work. So they broke or disabled a perfectly functioning system. RR read more

Excellent service! Technician was knowledgeable and professional. Will definitely use agin if the need arises.

James Dean was very professionell, knowledgeable and courteous. All our plumbing questions have been resolved. Thank you very much! Claudia

I DO NOT RECOMEND THIS COMPANY... They did not show up to fix my furnace ... rescheduled me for 5 days later.. terrible. call another company they were there the next day. read more

Extremely happy with the work Sherlock did installing our new air conditioner and heating units. Very professional, clean, and thorough, and we love the way the new system is working. It's so quiet and efficient! They were for sure not the cheapest, but we love the product and the installation experience was top notch so I would recommend them for sure. read more

Sherlock reached out to me, refunded me the VIP Comfort package since they were unable to fulfill any portion related to plumbing. I appreciate them working with me. Previous work to install a hot water expansion tank was quick, reasonably priced, and the technician was professional. read more

Unfortunately the schedulers lie to you about what you are getting. I called asking cost to come out amd perform annual maintenance on our water heater, ac, furnace and got a quote. Came to find out once the tech arrived the fee is just for them to show up, NOTHING else. Ridiculous. read more