Had Sherlock come out for a quote several months ago regarding a new air and cooling system but decided to go with another company. Fast forward, received an email regarding the services for Sherlock to introduce they are now providing services for plumbing and were offering a complimentary hot water heater flush. Scheduled the apt. with easy and requested an afternoon apt. Me- Humm free, let's give them another shot..... 1:00 come and goes, I make a follow up call and was told - oh sorry we can't make it today but we can get you in next week. Me- no thanks will take my business else where. Lesson learned NOTHING is for free! (Cost more $ to take off work to be home for them. ) read more

Thank you for the great service, Josh Telford. Our water heater broke down and he was able to diagnose and repair. He was a pro, Probably give him a raise. He represents your company very well. read more

Sherlock Plumbing Heating & Air is a top-notch company!! We had an awful experience with Anderson, and Sherlock came to our rescue. The original install by Anderson was done so poorly that they flooded our ceiling among other things. Everyone we dealt with at Sherlock was very professional and takes their job seriously. I highly recommend them!! We feel extremely grateful to have found them as we had some potentially dangerous circumstances that could have happened without their expertise. Not only are they great to work with, but our safety is a major priority of them! read more

Awesome experience with this co. I got four bids from different companies, and Curt was by far the most thorough, carefully explaining options, possible issues, and options. I was able to schedule the I stall for a brand new heater and AC system the week of thanksgiving. Jesse and Ricardo were the install guys and were super professional, courteous, and clean. They were careful when laying down carpet runners to prevent dirtying my floors when they went under my house. They also noticed and reported a bad leak in my sewer line, which need up being replaced a few days later (separate company), so they helped me out a lot by pointing out that problem! They had the system replaced and up & running in a day and a half! I was shocked for the size of the job and just two guys doing it. I was able to run the AC a couple times during the remaining days of the fall heat wave, and it worked like a champ cooling down my house quickly. Now that the winter weather is finally here, my heater heats my house in minutes. MUCH faster than the archaic system I had. I absolutely love having the Nest system in place to schedule the heater to kick on before I get up in the morning. I'd highly recommend them to anyone needing new a HVAC system! read more

Sherlock - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

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Great call center service, as well as installing a quick water line on an outdated home to get a snazzy new fridge working! Anthony was on time, professional, and great at explaining what steps to take next. I was very impressed overall with the company's thoughtfulness, transparency, and want to make sure everything was up to a customer's standards. Highly recommend! read more

Update: About half an hour after I cancelled the service, the company called, apologized, and offered to correct the problem. They sent another technician to my home after an hour and worked on the issue I have with my AC. Technician was professional, able to identify the problem. The owner was also present and talked to me about my bad experience earlier and was apologetic. I explained that I accommodated their first request to reschedule, and I expected that they deliver the next time. Anyway, technician acquired the part needed and returned later in the afternoon to install and fix the problem. In conclusion, the reason I am updating my review of this company is because of it's prompt action to address my complaint. - - - - - - - - Original Review: Not recommended. Find other service providers. I set a schedule for service with them. I skipped work and waited for their technician to arrive at home, but they called later that day and requested to reschedule. I said ok and then we agreed to reschedule on another day and I said I am requesting that the technician arrive at around 11:00 AM because I have a meeting. They agreed. Around 9:30 AM that day I received a call but was not able to answer because I was in my meeting. After my meeting at around 10:30 AM, I noticed I have two voice messages. The second message is from the technician who said they are still on track. I right away returned the call, only for them to say that they sent the technician somewhere 'coz I did not answer my phone and I will have to wait till later in the afternoon! Shows that this company does not really care; no consideration at all that we are also at work; very unprofessional. read more

Called Labor day and left a message, "my A/C has failed". They returned my call the next day and the customer service person was proffesioal and set up an appt.. The tech that arrived was very personable, neat and clean. After 1 hour and 30 minutes was unable to pin down the problem. At randon he replaced the capacitor and contactor and the unit worked. Havining several years experiance with electrical products I inspected the capacitor and could not see what would be the NORMAL indications of a bad capacitor. I asked the tech to replace the old capacitor and the A/C worked fine. My bad, I did not ask him to do the same with the contactor. Our bill $430 (have not recieved the receipt as promised). I looke up the cost of the contactor $18. I would say a bit of a rip-off. I would say $99 for the service call and maybe 200-300% mark-up on the part, $60, would be reasonable. read more

Great professional service from start to finish. Somehow keeping my old A/C unit working!

Sherlock has always been very professional. Had a problem with my AC unit. I understand this happened during a hot spell and called for service. They told me the earliest they can come out was 4 days later. Scheduled visit and at 2:00 in afternoon of the appointment day I am called and said they need to reschedule. Earliest appointment was a week out, that was not really satisfactory for me nor up to their usual professionalism. Recognize its a hot spell but have to do better in communication and scheduling. If your earliest appointment was 2 weeks out just tell me that so I can find an AC company to come earlier. read more

My wife was diagnosed with breast cancer in the summer of 2016. It was very hot that summer and our AC was broken. Every HVAC company I called was sympathetic, but they were too busy to help. Not Sherlock! They were just as busy as all their competitors, but they rearranged their schedule to install a new system before my wife's surgery. It was such a relief knowing that my wife would recover from mastectomy in comfort. Sherlock really cares about their clients. The office staff even sent a get well card! Sherlock was professional at every step of the sales and installation process. The sales guy explained all the options and was totally honest. Other companies told me that all my ducts needed to be replaced. (Be wary of companies that tell you this lie.) Sherlock said that wasn't true, and it turned out the ducts were fine. The installation went very smoothly. Sherlock pulled the proper permits, installed the system and explained the inspection process including duct and vent testing. The installation was first class in every respect. They even cleaned out the cold air return and installed new decking for the furnace to sit on. I was impressed! They even gave us a Nest thermostat for free. My wife has made a full recovery. Sherlock is an answered prayer. I can't thank them enough, and I'm sorry this review is so long overdue. I recommend Sherlock whenever I can and will always use them in the future. read more

Del and Morgan arrived promptly and were very nice. Did through inspection, but couldn't find my leak (in mainline). They were nice enough to point me in the right direction. I live on a hill and of course the main line is on the hill somewhere. Had a leak detection company come out, and they pinpointed it. Turns out my son can fix it! Another plumber had bid at least $7 -10K and it wouldn't have even fixed the problem! read more

The assigned tech did a great job checking our hvac system and making sure it will be ready for summer. Took time to answer my questions and make recommendations based upon our needs. read more

I recently had a shut-off valve replaced, as well as valves under sinks. The work was done well and the service was good. The bill was $2,000. When I asked them to provide a detailed invoice breaking out parts and labor, they said they don't bill like that. I think it's a fair question to see what you're paying for. For that reason I do not recommend Sherlock Plumbing. read more

BEWARE! This company was sold last year and they are now basically unethical. The service repairman shut off our heaters and said they were unsafe and then quoted 36k+ to replace heating and AC. He basically said they can't be repaired or the repair would be in excess of 11k so just get new systems. If we signed right then they could get us scheduled for next week on a cancellation but if we waited it could be 4 weeks without a heater. We didn't sign and got a second opinion. The second company fixed the heaters (we have 2), and said we had more years of life left in them (3-5 at least). We never received Sherlock's quote in writing or photos from their original service call. The service tech was a salesman, not a repairman and probably on commission. The new ownership is ruining Sherlock's name and prior good reputation. We used them before with a good outcome but will NEVER use them again. I want my $99 service fee back. What a shame. read more

This company are so wonderful ! They showed up, diagnosed problem and fixed it. The technician whose name was RED was so professional polite and explained everything to me. If I could give a 10 I would. Thank you so much RED. read more

The guys at Sherlock installed all new ducting in the house and did a great job with installation and clean up. After running the unit something wasn't right with cooling and quality of the air. Jared was sent out to do and inspection and in a thorough and timely manner identified the issues. Thank you Jared for being detail orientated and professional. read more

I developed a leak in the coil of my 5yr (-2week) A/C and was having trouble getting going with a warranty repair. Sherlock recharged with a leak detector and provided a quote for repair if necessary. All the staff were very kind, attentive, and professional. We did have a billing dispute for the service provided, however, when brought to their attention it was resolved by management within 2 hours. I have no complaint with technical or customer service. I would advise you to make sure there is an itemized written estimate you understand before proceeding to authorize service. read more

Our tech Jeremy that came out was awesome! Very respectful and informative on what he suggests we do for aging AC and I appreciate all the effort he did to try and salvage it for us for maybe another year or two, maybe I would totally recommend Sherlock for any of your AC needs read more

I had an issue with Sherlock Plumbing and originally gave them a one star review. After Rachel from customer service contacted me and we discussed the situation, all has been resolved to my satisfaction. Had I spoken with Rachel the same day I originally called Sherlock, my review would have been more complementary. Thank you Rachel, you are an asset to the company. read more

Got my A/C and furnace replaced - we had a 20 year old original that was loud and inefficient. Called Sherlock up as saw the good review on here. From the initial sales call through to the install it was a great experience and would highly recommend. Only comments would be that they damaged the wall taking out the furnace out of the attic and their contractors who are meant to fix it have not contacted us in 3 days. Additionally there was no new air filter provided after install. Both minor and I'm sure they will be resolved. Just a hassle to have to follow up. read more

It had been a while since I'd had a tune-up on my furnace so I called a few local places and Sherlock was the first to call me back. Jake arrived and was very professional, checked out my furnace, and answered all my questions. I was super impressed with the level of professionalism and have absolutely no reservations recommending Sherlock PH&A to any of my family or friends. To top it off they have really reasonable service rates. Thanks Jake and Sherlock PH&A. read more

Thank you so much Sherlock for our new Heating and Air Conditioning Unit. And a Shout out to TREVER BLANC the Sales Rep and the crew JOJO and ALFREDO for an excellent job installing our new unit. A very satisfied customer read more

Sherlock - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

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When the heat wave started my dang air conditioner crapped out :(. I called Sherlock and got on the schedule for repair. Nick, the service person that they sent was amazing! He quickly determined that the air conditioner was not the problem, my fuse box had caught on fire because of a poor wiring job by a large solar installation company who will not be named at this time. Nick went the distance shutting down other areas of the house because he was concerned about the condition of the electrical box. He even called the next day to follow up and make sure All was well. That's good service . read more

Sherlock - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

Had a slow moving kitchen sink, then it finally stopped completely. Had seen Sherlock in the hood before; now I know why. Excellent customer service, texted every move, reasonable rates. Del, the tech, was very cool; relayed every move to me for my approval. No surprises. From Kacey in the office, to Del the tech; personable, professional; highly recommended! read more

Delfino came out and determined our water heater, which was purchased 3 years ago at Home Depot, had malfunctioned and told me it should be replaced by contacting Home Depot. He'd seen the problem with the venting on the Rheem water heaters before. I took it in and got a replacement (without the venting mechanism) and managed to get most of it reconnected. Called Delfino to come back out and complete the job. Works great now. Sherlock was quick and professional. read more

Samson came out to our house and provided with excellent service! He was on time, courteous and professional! read more

Really great company. Had them come out for an estimate on some duct work repair in our very tight crawl space. Neil promptly provided me with an estimate and we had a technician onsite within a few days to perform the work. The tech was great, very good communicating what would take place and did a fantastic job. Definitely would recommend Sherlock! read more

Sherlock was amazing. They were able to diagnosis the issue with our ac after 4 other techs from different companies had come. They are quick to respond and Will was a great guy. read more

This is the second job performed by the Sherlock team ! From the initial contact to the options given, it has been a pleasure doing business with their representatives. The service given has been reliable, old-fashioned personable service,with a high tech touch to give the customer a choice. Our installers Jeff and Alfredo provided us with a clean, professional service. Sherlock has come through with us providing a competitive choice of products. From the office staff to the actual installers they have demonstrated a genuine concern for the customer. In our communication with Sherlock, it appears that a true team effort exists lead by the ownership. Bravo ! read more

I called Sherlock Plumbing because we were having problems with the water draining out of our washing machine. Apparently the drain was blocked and needed to be cleared by a professional plumber. I had heard positive reviews from friends concerning Sherlock, but this was the first time that we used Sherlock Plumbing. I called on a Monday asking if we could get a plumber here as soon as possible. Sherlock Plumbing was able to get a plumber here the very next day and I was thrilled. We have had a lot of different plumbers over the years and I have to say I was very impressed with Sherlock. First, our plumber Josh, surveyed the problem and he presented me with a couple of options. Josh took his time and explained how he was going to complete the work and he also gave me several hints on what to do and what not to do as far as our plumbing goes. There were a couple of snafus along the way but that was a problem with the pipe, not the plumber. Josh, the plumber did a first rate job and all the time he communicated with me and was incredibly pleasant to deal with. I know we will be using Sherlock Plumbing again. read more

Dominic our tech was great, he did a thorough inspection on our furnace and A/C and laid out his recommendations clearly in the follow up email. We used Sherlock last year when our air conditioning unit wasn't syncing up and they came out quickly and installed the Nest for us. I appreciate the respect they show for the homeowner. read more

I put a few feelers out there and asked that they respond with a text. Out of 5 companies that I sent out a request to, this is the only one that started communication via text, kind of on my terms. I really prefer it. Rachel was very courteous and I got a good feeling about the company right away. She contacted me in about 20 minutes and had someone at my house within an hour. I live in a remote-ish area and it wasn't even an emergency. I wanted a gas line tapped for a BBQ. Levi took a look at the job and needed a part, of which he didn't charge me for his time when he went to get it. He problem-solved, was conscientious, and got the work done quickly. I am impressed! read more

I have been using Sherlock for a number of years now from getting a new heater & air conditioner to servicing them to having them take care of plumbing issues.... And they have never failed to impress me!!!! I needed their help with a leaky toilet & today Anthony came to the rescue!!! This company is always punctual, everyone is professional & friendly. They do things like they would want them done in their own home. I can't say enough great things about them! And Rachel is ALWAYS helpful when I call in!! AWESOME COMPANY!!!!! read more

SHERLOCK HEATING & AIR CONDITIONING did Fantastic job on my AC unit. Jonathan,super Knowledgeable and friendly,the technician who came to my house did a Amazing job troubleshooting my ac issue OR issues.Would recommend this company and Jonathan too. read more

I recently had Jeff and Cody from Sherlock come out to fix a problem with my air conditioner. They identified the problem (which was caused by the original installation) and came up with a solution that not only fixed the problem but was fair and reasonable. The fix wasn't easy and they left with a few battle scars. I appreciate all the work they did. It was definitely above and beyond. Thank you Jeff and Cody! read more

Yesterday I contacted Sherlock and spoke to Rachel, manager, about my a/c blowing only warm air. I've been a Sherlock VIP member since 2020 and was hoping for help in a desperate situation as out-of-town guests were due that evening and the house was stuffy and warm. Rachel analyzed my situation and suggested installers, Josh and Wade, as they had a break in their busy schedule and could "swing by" to take a look. Long-story-short, Josh and Wade arrived within the hour, and found and corrected the problem. There was a missing disconnect unit which prevented the condenser from operating. They also determined that my air filter was the wrong size and therefore was not effectively preventing dust and other pollutants from flowing through the system. In addition to fixing those items, they added a vent-tube to my overall system ensuring better safety next to my furnace. Josh and Wade were professional, courteous, and extremely competent. Before they left, they made sure the a/c was purring and in optimal condition. I could not be happier; they saved the day. Thank you Rachel, Josh, and Wade. Count me in your VIP membership for years and years to come. read more

We had some issues with our heating and finally decided to put some money into repairing them. Sherlock was easy to deal with in terms of scheduling. The first day that someone was suppose to come out to perform the service, they never showed at the appointment time. I called and finally was told they had an appointment that went overtime. That isn't unheard of, but not calling to let us know means we wasted 2 hours of our afternoon just waiting for someone who didn't end up showing. When they did come the next day, I could see how time just flies by without them realizing because they are stuck up in the attic messing with who knows what. All the work they did for us took over a day and half. Our pockets really took a hit. Although our experience with Sherlock was ok, I hope to avoid these expensive expenses in the future. read more

Our shower broke while I was out of town. Sherlock was very responsive, and Kyle quickly made his way to our house. Everything was smooth sailing once he was on scene. Thorough investigation and diagnosis of what went wrong, came up with a clear plan of action, and provided a very reasonable quote. Kyle was able to methodically and efficiently repair our shower so that it will not cause us any problems again. read more

Thank you Levi! We had our water heater flushed for the first time, which apparently is supposed to be done regularly (I had no idea!). Our initial appointment did not work out (they had some emergency jobs whereas ours was a non-emergency) so we had to reschedule. They kept us informed and Levi was able to come out sooner than expected. The call beforehand is nice so you have an idea about their ETA. We really appreciated the tips Levi gave us and that he took the time to show us what he was doing, and why. We learned a lot about water heaters today! Thank you for the honest work you do Levi! I know flushing a water tank is probably low on a plumbers' list of jobs, so thank for coming out to help us! read more

It is evident what kind of experience you're going to have with this company from the first phone call. Highly trained, personable and responsive to our concerns. Let's face it, you're almost always calling them with concerns. They had someone out very quickly, did the job, worked to save us money. I instantly could tell that they were trustworthy and knew what they were doing. Highly recommend Sherlock! read more