Sherlock Plumbing has excellent customer service. I've used them multiple times and have been impressed with their service and customer care each time. They are responsive to inquiries in a timely manner. They are easy to schedule with. They sent me a message with the plumber's ETA along with a picture of the van, and a picture and name of the plumber so I know who to expect (this makes me feel safe). I've had different plumbers come each time and they have all been exceptionally professional, kind, thorough, and explain everything to me very well. They have many options to address repairs and are very honest about costs (for example, if I can save money by buying the part myself they let me know and help me find the part). I highly recommend them! read more

I used their website to make an appointment. I made an appointment. I got an email confirmation confirming my appointment. Morning of my appointment no one shows up during the 2 hour time window. I called in and some guy told me that their website doesn't work how it should and even though they saw I had made an appointment, no one was going to make it. They "we're going to call me" but they never did. Considering I had to change my work schedule to accommodate this false appointment, I am pissed off. Sherlock my ass, more like Inspector Clouseau. read more

I called about an issue with an AC unit and right off the bat the gentleman who answered the call gave me literally the best customer service experience I've had in ages. It was really notable because that is so rare these days. Then, they followed up very quickly and sent Josh out. He was also extremely professional and very informative. It looked like my AC unit may need to be replaced and I was getting myself mentally prepared for that $11,000 bomb. After taking my old unit apart and testing everything, he eventually found that the issue was a faulty wire which he replaced right away, charged me a total of $175 after spending over an hour at my home and even set me up with an appointment the following work day with one of the people in their water filtration division. These guys are trustworthy and extremely professional. Way better than 95% of my past heating and plumbing company experiences and I've had my share. I would highly recommend them. read more

I've been a VIP member since I got my AC installed a few years ago, customer service used to be just awesome, very attentive and quick to resolve any issues. I was contacted to make an appointment for my Annual checkup in June-23. I called the office and was told the earliest was July-23. I get the confirmation text the day before, and then on the day of the appointment I get a text saying they're basically too busy now with new jobs the next available appointment is now September-23. This past week I finally get my Annual check done, but 3 days later my downstairs AC unit will not show on my phone app nor does my Thermostat work, making it pretty difficult to use AC. And my system worked just fine previously. What happened to this business, did they sell it to someone else? Very disappointed, I'd look at all other options for HVAC, and this goes against my last review of this business which was a 5-STAR rating. You need to do better. read more

Seems like they prefer to collect $100 service call fees rather than actually perform the requested service. Extremely overpriced and deceptive. Very disappointed. Probably knowledgable and capable, just not hard working and honest. read more

I sure wish I had read the recent reviews prior to hiring this company. They apparently do their work by the job, without breaking down the difference between parts and labor. Their original (verbal) estimate was $1,200 which was for 3 toilet fill valve replacements, 1 shower cartridge replacement, and 1 faucet cartridge replacement on the hot water side. We gave Sherlock a $500 deposit, presumably for parts. We obtained the hot water faucet cartridge ourselves from Moen. Sherlock came back a couple of days later to do the work. However, the work actually completed was only 1 toilet valve replacement and 1 shower cartridge replacement. The faucet was disassembled but not repaired as a cartridge replacement would not suffice; the entire faucet needed to be replaced. Sherlock still charged us $1,200, the same amount as the estimate, although the scope of work was significantly reduced. We asked Sherlock to correct the error or please break down the costs for parts and labor. They refused to break down the costs or give us any credit. The also wanted an additional $792.20 to reinstall the faucet. Based on that terrible experience, we hired a different plumber (Master Plumbing) to install the new hot water faucet. The new plumber installed the hot water side of the faucet and when he attempted to reassemble the cold side, which Sherlock had left unassembled, he discovered it was missing parts and unusable. Sherlock had left us in worse condition than we were in before hiring them. We had to obtain a new cold water side faucet and have it installed by Master Plumbing. Total paid to Master Plumbing for 2 visits to reinstall the faucet was $420. NEVER hire Sherlock Plumbing!! read more

Everyone we spoke to was wonderful and so helpful. They were able to come out quickly and fix the issue the same day. AC has been working perfectly since then. read more

Main pipe leak that needed a simple fix with a coupling. Got quoted $899. Found another licensed plumber for $85.

I'm torn on this as it's a matter of principle for me as a consumer. I am very happy with the service I received and the technician was great and all things being equal I would recommend them to anyone. Here's my issue. My downstairs A/C wasn't blowing cold air, thus the request for repair. Upon inspection, it was determined a single part was defective and in need of replacement. I was given a quote of $550 to replace two identical parts (one on each unit) as my other unit was in the same condition. I looked up the identical part on the Internet and each part was approx $25 each. Here's my issue. I understand service isn't cheap and this industry is demand driven but I honestly feel I was taken advantage of. Aside from the $99 service call which was waived because I agreed to the repair, the parts were probably around $50, so the labor for an hour of work was $500? Again, I understand the concept of service but this was just simply excessive. I'm sure this may be industry standard but what other option do you have? If you refused the work then you pay the $100 regardless. Anyways, my AC is working so I'm happy about that but let's be real, I'm not that happy about the price. Seriously, $500 to replace two fuse type parts that took about 10 minutes each? I'm not looking for anything free, but what you are at their mercy. I Recommend them for their skill and professionalism but buyer be ware about the cost. I guess that's why there are in business. read more

I had Sherlock Install 2 Lennox units in my home. Cost was somewhat competitive back in 2017. The service was decent but expensive compared to other vendors in the area. The company has recently been sold. I am not happy with the service as I cannot get a price for a repair that has been diagnosed by a competitor. Even a ballpark price was refused to me until their tech can inspect, which is whenever they have someone to come over with their workload and several techs out. I will not Sherlock anymore. Look elsewhere for service. Bob S. read more

Our AC went out...We called and got someone to come out the same day. The technician didn't go inside to check the equipment, just fiddled around with a few things outside and told us the whole unit needed to be replaced, that it was "not repairable" and then quoted us for 15-20K for a new unit. We werent prepared to fork over that money. We got a second company to come out, by this time its 89F with a humidity of 90% in the house. Same Day Heating and Air was able to fix the problem and keep us going so we can replace the whole unit when we are ready. Same Day Heating and Air was able to help us and advised we switch out the unit within the next year, but it took them 15 minutes to get us back up and running. Im appalled at Sherlock's business model to push pricy equipment replacements even in the hottest month on the planet in recent human history (https://www.pbs.org/newshour/science/july-is-globes-hottest-month-in-recorded-history) Does the AC unit need to be replaced? of course it does... Did the technician need to leave us in 89F with 90% humidity? Obviously not... I think this has nothing to do with the technician, and more to do with the fact that Sherlock is pushing their employees to upsell new equipment replacements, even at the cost of leaving people in unnecessary living conditions. Equipment replacements may be cheaper with larger corporations like Sherlock and ASI, but we are nothing but numbers to them...as evidence by the complete lack of empathy and compassion shown by this company read more

First to respond and first to show up out of all other companies. Great service as always. New garbage disposal install. Technician was in and out in less than an hour read more

Having to replace a leaking water heater is no fun, and could have been a highly stressful experience. Luckily, the Sherlock team was available on a Saturday to take our call and quickly set up a first available Monday morning appointment to check things out. Morghon, our plumber, was amazing from beginning to end. He quickly assessed the situation, made a very reasonable recommendation on a replacement heater at a very fair price, picked up the equipment, returned back to install and haul our old heater away the very same day. He also troubleshooted and fixed a separate problem caused by a local water company technician. We would highly recommend Morghon! He brings a wealth of experience and technical expertise to Sherlock Plumbing Heating & Air. We will definitely ask for him for any future needs. Thank you again Morghon! read more

Called in for a service call for my heat pump which started only blowing hot air. Sales rep Bob called me an assured me someone would call me in the afternoon and come by later in the day to repair. I explained to Bob I am going out of town and have someone staying over to pet sit and I have an elderly dog that overheats and need to be sure someone will come out. No problem Bob said. Get a text at 120 stating their techs are too busy to come out. Do not trust a company like this, they do not value your time and keep their word Edit, changing to five starts. Sherlock ended up coming out after customer service supervisor learned of the situation. Came after hours and got everything up and running. I was impressed with this customer friendly approach and decided to get the maintenance plan from them read more

This is the second review I am making regarding our service from Sherlock Plumbing, Heating & Air. I deleted the first review as the rating was poor and I didn't want it to be reflective of their rating as they have went above and beyond to make it right. Sherlock put in our Lennox HVAC system five years ago, and they did a stellar job. Very thorough and beautiful duct work and vents were installed. The installers and the technicians are very nice and pleasant to work with. They really make sure you as a consumer understand what they are doing. I think it's important to acknowledge Rachel who is a customer service representative. She is the perfect person to have in her position as she is very attentive and responsive. She does all she can to get you the answers to any questions or concerns that come up. Serena who works in management also does an excellent job, and makes you feel heard as a customer. She took the time to reach out to my husband and I personally and make things more accommodating for us. Her commitment to making sure customers are satisfied is admirable, and I really appreciated the extra mile she went for us. All things considered, Sherlock is a great business. They want their customers to be happy with their work, and that really shows. My husband and I will continue to give them our business, and continue to recommend them to our friends and family! read more

I wish you could give 0 stars as I am so utterly disappointed in Sherlock Plumbing AKA Mauzy Plumbing and Heating and Air. I am a VIP member and I have spent thousands of dollars over the last couple of years without issue. However, today they came out to provide their courtesy check of my air conditioner and recommended several things including putting on surge protectors and replacing a secondary motor for the AC. Now, I will admit that I authorized the work to do both things and they charged me $1300+ (after their 15% discount) for the parts and installation of the 2 surge protectors...a service as they are calling it. When i came home and saw what was done...i was curious and wanted to see how much the parts were (the surge protectors)...and on Amazon they were $130.50 for 2. HIGHWAY ROBBERY, FLEECING, TAKING ADVANTAGE OF are all things that are flowing off my tongue. Let me also say it took less than 45 minutes for all 3 of the parts to be installed. When I called to ask if this was correct and was this really what it costs...I was told that i paid for a service and that it wasnt just the parts and the labor for the tech but all of the people, including the scheduler, the person that answers the phone, etc...so $1300 after a 15% discount was a fair price for installing $130 in parts. I should have asked more questions, yes, but damn they are RIPPING CONSUMERS OFF. There tech did a great job and I hope they pay him $1000/hr. Stay away!!! read more

Don't post a ton to Yelp, unless it really deserves it. These guys are horrible. I don't think they understand "if it ain't broke, don't fix it". Aside from rescheduling on us three times, here is a summary of their semi-annual reviews: 1) everything working fine, somehow technician disconnects the AC on one of the hottest days of the year. Have a newborn sleeping in 85 degree room, horrible customer service for a problem they caused (everything worked great before they showed up to "check"). 2) no issues checking functioning equipment, a miracle! 3) Semi-annual inspection and literally they leave with the water heater leaking all over the garage. Call the technician, water everywhere, to his credit he comes back and stops the leak. Friday PM and our hot water is not working. Everything was fine before the inspection, if anything too hot. Now, no hot water, and 2 kids under the age of 3 w/ no call back. Takes a lot for 1 star, but would give them negative if I could. read more

I usually don't post but after waiting all day they could not make the appt and then wanted to reschedule for a week later. I purposely called with enough time to get someone here to fix it before my busy weekend. Very disappointed. read more

$4,000 for $25.00 igniter plus damaged both my AC units cleaning with a high preasure hose - 2 new 5 ton units replaced by a reputable company. $25,000. My advice is to avoid this company like the plague, else have your lawyer on standby. read more

I felt like I was an after thought as I had to call 90 minutes after they said they would arrive to see where they were. At first I was told the Plumber was running late, then it was oh someone will be right there. Once he arrived, he was nice, but he had BO. I understand he was working all day but IMHO, first impressions still matter. I was upsold from the jump. The prices were way to high and the scheduling process was too difficult. I looked elsewhere and had the same amount of work done by a 5 star Plummer for less than half the price, work that was also guaranteed and done with a smile! read more

We purchased a home that never had air conditioners. The house is only ten years old and had been piped for air conditioning. Because of the size of the house, we needed 2 systems. I scheduled several companies to come out for estimates. When Justin Freeman came in from Sherlock, I didn't feel insulted for being given generic childish answers as I had from several of the other companies that saw a woman and didn't think I could comprehend the lingo. Justin was very respectful and professional. He met my husband but knew that the one making the decision would be me. He explained all the scenarios and I felt more confident about going with Sherlock. I felt so confident that I decided to have them put in a new heating system as well. As I travel for work quite a bit, I had to schedule the installation few weeks later. On the day of, although it was cold and raining; the guys showed on at 8am as promised. As they came in, they introduced themselves one by one. -Aaron Siliga -Chad Rossmiller -JR Cruz -Paul Rosen These guys were super nice and professional. I explained that my dog is afraid of certain beeps and they made sure to not use anything that caused much sound. They covered my floors and wore surgical booties over their shoes as they came in (every single time). Justin came in on day one to make sure all was going well. By the end of the day, the guys were able to put in the heating in the attic and the a/c units outside. For some reason one of the a/c units wasn't working. Chad informed me that there's probably a leak in the piping. At that point, I received a call from Justin that the guys would be back tomorrow to finish the job. He told me that these things happen from time to time and that it will be resolved by the end of following day. I woke up early thinking that the guys would be there in the morning. 8am...nothing...9am...still no one...10am...I'm getting irritated (I'm a very punctual person who gets super insulted when someone is late) I call the office and it's an answering machine for two hours. Finally around 1245pm, Geoff calls me back. He informed me that the guys are supposed to be there the following day. At this point I'm beyond angry because I have meetings with my clients the following day and I hate looking like a flake! Being angry, I sent a text to Justin right after I hung up with Geoff. Justin returned my call at 5pm because he had a super busy day. Not the excuse I wanted to hear when I'm that upset. Finally the following day comes... Chad and Aaron come in and they try to find the leak but no luck. Someone at the office sends a manager couple of hours later. Can't recall his name but one thing that I hate is for someone who tells me what to do and how his way is the only way. I don't know how he has that job because he screwed up the schedule and doesn't have any customer service skills. He tells me that the two options are for the guys to open the wall to find the leak or for them to add aluminum box running from the ground to the roof with new copper piping. That he would have it painted same color as my home. Tells me to call the HOA and that will be the best option. As he's done barking out orders and is about to leave, tells me that he'll get me a quote for the additional service. I left a message for the HOA but thought about it. I don't want an ugly aluminum box going up on the side of my house regardless of what this guy thinks is the best. After paying around 20G, I am not interested in paying even a penny more. Clearly, Aaron and Chad knew I was upset (I'm very expressive). They told me that they called the company and explained what I want done. They calmly explained that they had a great guy that they work with who can patch the wall after they find the leak. That way, once it's complete, there's no trace of the wall being opened. Later that day, I got a call from Justin who gave me the information for Top to Bottom Construction. I left a message for Roy on Friday. He came to give the estimate on Sunday when I was out of town. We reached a deal on Monday and contacted Geoff at Sherlock to schedule the last phase. I was so thankful and comforted when I saw that I got Aaron and Chad again. These guys really know what they're doing and have the best customer service skills! Honestly, if I were running Sherlock, Chad Rossmiller would be the manager in charge of these guys. I'm a tough customer and they way he behaved and explained everything really calmed me and reassured me that I made the right choice by going with Sherlock. read more

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A few years back (3 - 5 yrs ago) I had a new furnace installed by Sherlock Plumbing Heating & Air and was very pleased with the service and would definitely consider using them again if I ever needed my furnace or AC replaced (hopefully not too soon though). I was a slacker and didn't post a review about how pleased I was with them back then and unfortunately don't remember the technicians names to give them credit. Yesterday I had Sherlock come out again for the Pre-season AC check to get ready for summer. The technican that came out was Nick Colantuono. He was great. Very thorough in his inspection, explained to me and my daughter exactly what he was doing and why. He even allowed us to watch when he opened the actual AC unit up for the inspection. Explaining what something should look like and the different scenerios. What you should see and what you shouldn't. Pointed out a certain area that we'll want to keep clean from dust buildup, etc. During his visit I happened to mention one the of the back bedrooms got very little heat or air. He took a look, while testing the AC, and immediately determined it was the type of vent cover and recommened another style, which would help. I've brought up this same issue to other companies in the past and they'd check the ducts, vents, etc and said nothing could be done. Nick took 10 seconds to point out the problem. Thanks Nick!! I'd highly recommend Sherlock Plumbing, Heating & Air to family and friends. Hopefully you'll have the same type of experience. read more

Reached out to ask about HVAC/Furnace tune-up, water heater, and another plumbing concern. TLDR version: Sherlock and Nick C. were great and stay communicated with us the process, prices, and information/solutions. Sherlock was speedy in responding to my interest in a quote. Bob over the phone was upfront about the process and charges before proceeding. Dispatch called and communicated that they were sending Nick C. to address our concerns. Nick arrived a little bit passed time of ETA. He was professional and approachable. I suspected a leak from HVAC system but was not sure, and he found it was the furnace, which ended up being an easy fix. While evaluating the integrity of the system as part of tune-up, he took the time and effort to thoroughly review what he was doing and to answer my questions. Very thankful that he gave us tips to continue to maintain the system. He addressed all our concerns and informed us it was time to replace the water heater. He gave us a quote quickly on the spot and his recommendations. I'm sure we could've shopped around to find other quotes before deciding. We were pleased with Nick's expertise and professionalism, and especially that he was going to return another day to work on the replacement, so we proceeded with Sherlock's quote. On appointment day for the replacement, I called to ask about ETA because I had to multitask several situations, and Sherlock promptly responded to me. Nick arrived on time and got started right away. Within a few hours, the new water heater is working. Before leaving, he reviewed the different parts of the water heater. Deeply appreciated Nick's professionalism and expertise! read more

I used this company twice, even though they are North County and I am in El Cajon. They are very efficient and check with you before the appointment to let you know when their person will be out to help you. My plumber was Tommy Clementi and he showed up right on time. He said as personable yet business-like and went to work right away on my plumbing issue after assessing the situation. He did his very best to clear the pipe, running into some roots. At that time I elected to stop the service, as it was going to require much more work than I could handle at the moment. Tommy then cleaned up, and cleared out in a professional manner. I would recommend Tommy and Sherlock Plumbing, Heating and Air to anyone, regardless of their location in San Diego. Very trustworthy and ethical company. read more

I have dealt with contractors of all professions in the last 45+ years. I have seen the unscrupulous, inept, unprofessional, negligent and untruthful. Sherlock Plumbing (Heating and A/C) is in my opinion the exact opposite. They are GREAT! I was having problems where my heater would intermittently work. I called Sherlock Plumbing and spoke with Bob who was extremely curteous and helpful in arranging for someone to come over and figure out what was going on. The next day Victor arrived. He thoroughly examined the heater as well as tested certain items on it. He explained everything to me in a very clear and concise way. Afterwards, he informed me that the problem was due to some extremely dirty air filters (I saw them and they should have been changed long before). Victor changed them and again tested the heater to make sure that it was working properly and it was. These guys are the real deal. Honest, efficient, knowledgeable and very curteous. I did not have a regular plumber before. Now, I do as in the future whenever I experience any plumbing problems Sherlock will be the one I call. They earned my trust. read more

I'll save you the trouble of calling them. If they did not install your unit. They will NOT service it. Can't argue with that. Can't tell me it's not a "customer" experience. I approach them based on their advertisement, give them the facts that a recently installed unit is not working after 1 season. Their answer to me was, "after looking in our records" .. "we have no record of you" .. "we do not service what we did not install" If the purpose of reviews here is to only support those who have actually spent money, then that's pretty biased. I'm trying to save someone the hassle of bothering with it since they're "not going to service it if they did not install it". ...and let's not play the fine print game. That's a cop out. My other review stated all that, and had one other commentary bit that was much less than the whole weight of the review and in and of that issue itself, does NOT change the fact that, once again, "they won't service what they did not install" 10482971 read more

Very pricey quotes for plumbing, compared to competitor we found on HomeAdvisor. We paid $49 just to get the quote from Sherlock, which could be applied to any of the work that was quoted. This seemed reasonable, as I'd assume they would still try to be competitive to earn our significant ($1K+) business. But in the end, for us it was a waste of time and $49. For each of the 3 of the jobs, their quote was $58-149+ more than the competitor. First issue: Inconvenient: you need to block off an entire day to get the initial quote. I called to schedule an appointment for an in-person quote. They could not commit to coming the next day prior to 10am in case "an emergency" came up. The courteous gal on the phone said that we could plan for a specific date the next week, but not a time window (not even morning vs afternoon). On the day that they were scheduled to come out, they would let us know by 9am what time frame they would be able to come. Second issue: the pricing. We had 3 jobs, including a standard change out a leaking under-sink garbage disposal. The total for all 3 jobs which included a new toilet from the competitor was $1175. The quote for the three jobs which did not include a new toilet from Sherlock was $1301.27. So it was $125 more plus the cost of a new toilet (likely another $200). One specific example: to change out the garbage disposal, they charge a flat rate of $399. The other guy quoted $250. We had heard that the going rate is usually between $250-350. The receptionist and the plumber were both very professional and the plumber took his time and seemed knowledgeable, but not more so than the competitor. If you've read this far, you're wondering who we decided to go with: Norman from ACE contractors read more

On June 10th Eric came to complete our regular inspection. He noticed our unit needed a few repairs and asked if i would consider scheduling an appointment with a comfort consultant for a complete inspection. Comfort Consultant, Neil Nath came on June 17th and was excellent! We discussed the repairs needed and wrote up 3 estimates. He was sensitive to our fixed income status and divided the entire job into segments that fit into our budget. His estimate was honored when we scheduled the work. We appreciate his thoroughness and patience. October 4th, Victor, Anthony and Jesus did an excellent job replacing the evaporation coil and all of the upstairs ducts. They even placed our outside condenser on a more stable base which was not included in the estimate. The technicians were punctual, courteous , efficient and very neat!! Our AC was up and running in no time! We are VIP members and highly recommend Sherlock Plumbing , Heating and Air. read more

These guys r the best. Best value at an affordable price. Hvac system was installed very efficiently and promptly. I definitely recommend these guys for ur next hvac project....very reasonable and competitive prices. I like their responsiveness to my questions. As well as their recommendations on possible hvac solutions for my rental. read more

We went through COSTCO for our HVAC. Sherlock showed up and our guy, Vincent, was amazing (we'd give him five stars). Our HVAC was installed in August. Everything seemed to be ok. However they had to cut the opening in our closet ceiling to get the system installed. They stayed they'd repair it. No biggie. We are now at the end of January and it's still not repaired anD now DDaisy and the manager is stating it's in the conntrsct that drywall repairs at re not authorized. Hmmm it took you this long to say this considering we've spoken at lEast a half dozen times regarding this matter??? Let's talk about the HVAC final permit from the City of San Diego. The City showed up to do the inspection but informed us that Sherlock was responsible for providing the ladder ((at least six feet) to go into the attic. So we called Sherlock and they argued with the indpec stating they didn't have the manpower to bring one over & they wantEd proof that the contractor was responsible for it. The inspector got upset with them and said to look in the e City guidelines. If I had to do this over I'd not go through this company. We spent $14k on an HVAC day system only to have this type of customer service. I'll be contacting COSTCO to let them know what type of contractors in the store is representing them. read more

Sherlock - This is how Sherlock left our attic access looking. A shame when you spend $14k on a new HVAC system. - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

We wanted to give a shout out to Ty and Chase at SHERLOCK PLUMBING HEATING & AIR! Very polite gentlemen, very trust worthy, they installed our new furnace and made sure it was working correctly. They did a wonderful job and cleaned up after themselves too! We felt like they really love what they do and care about their clients! Thank you Ty and Chase Bob and Colleen M. read more

It has been 9 months since my inspection and I installed a few carbon monoxide detectors and NO issues. Be very careful with Sherlock Plumbing and heating. They will try to rip you off read more

We had Sherlock out to give us a quote along with 5 other top rated HVAC companies in the county and this company blew everyone else out of the water....when it comes to PRICE. We were presented with the grand total of $22,967 to install central A/C and heat in a one story 1440 sq. ft. condo. Oh wait, after a $2,278 discount, it would only be $20,689. After picking my jaw up off the floor, all I could think was how ashamed this sales rep should be for working for a company who is out to price gouge potential customers. Sure, they might offer quality service and experience, but you can get quality service and experience for about 10,000 less, and WE DID. Buyers beware, shop around and do your research, because clearly this company is out to make a very large profit at YOUR expense. read more

Sherlock - Heating & Air Conditioning/HVAC Near Me - Carlsbad, California

Professional, thorough. They talked us through ball our options. Would definitely use again!

Late on a Saturday night, I realized that my hot water heater wasn't working. On Sunday I sent a service request via Sherlock's website, hoping I'd connect with them on Monday. At 7:45 a.m. they called me! Great start! James arrived within an hour, and after explaining my options, went right to work. Now it's not even 2 pm and I'm all set! I'm so very impressed with the response time, work performed, and future service options. I've joined the VIP Comfort Club, it's a truly great deal. If you want top notch service, quality products, and fair prices, call Sherlock. I did and I'm so glad! read more

Got to give huge kudos to an amazing technician by the name of Jared who is an asset to this company. He stands by the motto "Do the right thing". And he has a passion for getting things right for the homeowner. Great fellow. If you are having HVAC issues, make sure you ask for Jared! read more

Had an issue with our A/C not working so we contacted Sherlock to come out and take a look. They were timely and responsive. Joshua immediately found the problem - a bad thermostat. Unfortunately, we needed a new one but Joshua recommended a Nest thermostat which will give us a much longer warranty and give us better value in our cooling & heating cycling. Joshua was super patient while I asked questions and explained things well. He was professional and courteous. Every time we've dealt with Sherlock we've had great customer service. read more

Nic Colantuono saved the day. Moving into a home in Oceanside after moving from Denver, I found multiple problems in multiple units and appliances. Nic helped find a reasonably priced HV and AC unit and water heater. He repaired under the kitchen sink installing a garbage disposal and dishwasher with ease. Mostly, Nic's enthusiastic and charismatic personality make him a pleasure to work with. Further, Sherlock's help through this whole mess has been considerate of the fact that I've had to replace so much in a house that I thought was good-to-go. I highly recommend this company and Nic who has kindly installed and repaired so much in my home. Sherlock and Nic's reviews are mostly great, as they should be. Their service is guaranteed and they stand behind their work and workmanship. Great Company! Karen Taylor, DMin (Doctor of Ministry) read more

Ok first off this is my very first negative review, I was told if you don't have anything good to say say nothing at all. But since I feel I have been only given "Lip Service" by Sherlock. We have an air-conditioning unit installed around 3 years ago by Sherlock heating and plumbing the previous owners installed it. This system stopped working in July this year. Contacted Sherlock they said like 8 days until a tech could come. Too long for me I called Fuse HVAC next day came out and rebooted the system. It ran for 30 hours and quit. Sherlock they would guarantee it and sent a tech out about 10 days after initial request. Tech came out 2 hours later he decided it was a bad compressor, cost to fix $ 1,750 with warranty(wow!) so they said the part was unknown time frame to arrive. We ordered it after 3 weeks still no part and have to wait at least 3 more weeks. Called Fuse again they came out and identified a loose connection recrimped it to stay on better and now system is running. Compressor is good capacitor is good and both were previously said to be bad by Sherlock's Tech. Also on a monthly $9.99 Sherlock program that I don't use and they won't cancel it. Do I recommend them? No. read more

I used them to install an air/heating system. They did a good Job. HOWEVER their quotes for service are outrageous. They wanted $249 for a $50 Filter and $700 to clean the coils. The competitor did both for $ 175 ( Johnson air) . read more