Best Sheraton Club lounge for Marriott Bonvoy owners! 10 out of 10! Love the decor and how spacious with little distinction nooks! Amazing selection of drinks and snacks! Coffee, sodas, water, seltzer and even wine! Breakfast was pretty fantastic!! On-site restaurants and bar. Parking deck available. Great service! Surrounded by shopping mall. 20-30 minutes drive to Vieux Montreal. Highly recommend! Looking forward to returning! read more

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I didn't sleep here, but I attended an event here and intereacted with staff and priced out lodging. The location SUCKS unless you're in Montreal for the mall and a view to two highways. (Or just stopping for a night's sleep bfore driving on one of those highways.) Also, I didn't find the prices to be competitive either when pricing for my stay and we wound up sleeping somewhere nicer and in a better location and just came here for the event. But the event staff is good and the staff is very friendly. The bathrooms are also exceptionally clean. read more

Sheraton - Hotels Near Me - Laval, Quebec

I went here for a three day union conference so can only judge this and not the hotel itself. There's lots of good stuff here, easy and hassle-free parking (no vouchers, vignettes) fast wi-fi as well as multiple entrances. It's also right across from the shopping centre so lots of shopping/dining options. The staff was great as there was about 400 people and the dinner served by the hotel catering was excellent, especially the dessert. read more

Our car was stolen in their parking garage. The hotel staff was extremely unhelpful and unaccommodating to improve our situation or help us find a way home. The worst Marriott / Bonvoy customer service of my life read more

This is an older Sheraton that is "nestled" between a major highway and a large mall. Not an optimum location. My room had that not to clean feel to it. It was fine but it gave me the "skeeves" as my mom used to say. The AC unit was beat and sounded like it was on its last legs. Oh, and the TV had a great selection of channels but there was no guide. Big fun scrolling through 25 channels to find CNN. Bar restaurant was fine, service very good, and they had a good selection of draft beer. I was happy to see that they had Keith's Red Ale! In the AM I stopped by their club lounge on my way to the gym for a coffee. The lounge was closed! When I asked at the front desk why it was closed the young woman answered "the girl who works there is on holiday." Really!? Good for them they gave me a voucher for breakfast. Bad for them they charged me $1.50 because I had scrambled eggs and the voucher was only good for a continental breakfast. Their fitness center was very well equipped and the pool looked pretty nice as well. Checkout: Only one girl working the front desk and she is busy on the phone. After a few minutes I realize she is on a personal call. Another couple of minutes pass and she has yet to acknowledge I'm standing there. I finally interrupted her and asked if someone else could assist me. She yells for someone in the backroom to come out to help. The negatives outweigh the positives by a wide margin and the checkout experience and nickel and diming me for a scoop of eggs is bad form. Next visit: hello Marriott read more

A solid hotel here in Laval---good rooms, friendly staff and convenient to everything! The rooms were very well appointed...good bed, amenities, and peaceful place! The club lounge was large with ALOT of food and choice!!! GREAT VALUE and experience!!! read more

I stayed here a week and have more stays planned in the future so it's worth staying but with mixed emotions. The room was clean and fairly up to date. I would go with 4 stars on the room. Room service was good and all 3 times I ordered room service they were quicker than the time estimate. The food was also pretty good and fair priced. The restaurant was ok with fair service. I just don't find service anywhere else in the world like you will in the USA. 4 stars for the food and 3 for the service. Parking. 99% of the time this isn't a mention but here I have to. The parking sucks. There is a garage that is 100 yards away but it is too tight for most vehicles unless it's a midsize or small vehicle. I couldn't hardly even drive my SUV through there. So the other parking is basically the mall parking lot which is also 100 to 200 yard walk. Getting in and out on the weekends was a chore and also coming into the hotel at 5pm was difficult. You could be 1/4 mile away and it might take 15 minutes to get in and parked. Not convenient for parking ease. There is a mall across the street which is large and will surely keep the wives happy if your here for work and have a wife or friends hanging out all day waiting for you, lol. The service counter associates were all pleasant and helpful Also, the pool, hot tub and workout areas are nice so definitely bring swimwear because you will regret it if you don't. Overall the hotel is nice but not the most convenient. It is a full service hotel which is nice if you want to come and not leave unless you want to. There is also a nice amount of banquet halls and meeting rooms here. I will definitely be back but I also will check the comparable hotels in the area and will most likely go with the lowest price one in the area. Enjoy! read more

Great bed- that's the highlight. Otherwise fairly average Sheraton. Metered bar pours. Expensive breakfast buffet for what you get.

We had a very nice experience at this hotel! The rooms are well worth the money - the beds are comfy, they use nice bedding & pillows, and the bathrooms are very clean & pristine. We had to wait a little longer than usual for the rooms because we wanted two rooms that were connected, but were offered free breakfast for our troubles. That is $20 x 5 people, so we saved a lot of money. The lounge we had breakfast in is also very nice - you have the option of comfortable chairs and coffee tables or regular tables and chairs. I was also impressed with the food quality and variety. I would definitely come back here in the future. I had a much better experience than some other hotels I have stayed at. There is also a shopping centre, restaurants and electric car charging stations nearby. Two level two chargers and one level three charger are in front of the mall. 20 Tesla superchargers beside the highway. In case that is important to you (it was to me). read more

Very good full service Sheraton hotel in Laval Fine location with free parking . Next to great shopping and restaurants and huge movie theatre just a block away read more

Checked in at the Sheraton Laval during another business trip and found my stay to be quite comfortable. The rooms are spacious and clean, beds are comfortable and service was friendly and courteous. There were always at least two staff members behind the front desk during my stay who were willing to help and made sure you were attended to in a timely manner. Our group met for breakfast in the hotel restaurant every morning, where there was always fresh fruit, eggs, pancakes, toast and anything else you desired. The venue for our meeting had everything we required and the catering was superb, many of the dishes quite representative of the Montreal area, I was told. There is a spa located just outside the hotel's main doors and the Carrefour Laval mall is just a hop and skip away as well. It's a bit of a drive into the city but not a bad location altogether. read more

I love sheratons, so it's not a surprise that I loved this hotel. Their pillows changed my life. But this one specifically- I stayed two nights. The first one I got in really late and the close location by the airport was really convenient. The second night I had an early airport departure and again, it was nice. If you want the view and the surroundings of Montreal, this isn't the hotel for you, but if airport convenience is a priority (like it was for me) this is a great choice. It was clean and service was excellent. I was on a Starwood Preferred floor, and my room was big and comfortable, with a really great shower. I also got two great deals- my second night was unexpected so I booked the two nights separately. First through Air Canada/ Aeroplan Staff were helpful and quick! I forgot a toothbrush and toothpaste and they provided to me for two days without issue. When I go back to Montreal, this is where I'll stay! read more

Updated: Restaurant review: had the seafood linguine tonight. Awful. Noodles were rubbery. The calimari in the pasta was batter dipped & fried. Scallops were little bay scallops and the shrimp was the tiny, canned salad shrimp! And all of it was overcooked. Had dinner at a table in the bar area and could barely get the waiter to take orders or refresh drinks. Original: I've stayed here about a dozen times. Staff is pleasant enough. Restaurant has improved in the last few years. Rooms are a bit dated. Wifi connection in the rooms is awful. I can't get any work done because I keep getting kicked off. read more

Was in Laval for a friend's wedding and stayed at the Sheraton Laval - SPG points!! :) Great location - easily accessible to the highways. There is a giant mall right next door across the parking lot. The staff at the hotel were so friendly in helping us figure our hair appointments at a salon at the mall. The rooms are nice and modern but not much a view as it is right by the highway and the mall. Room service is reasonably priced. The staff is very friendly and helped us with early check in as well. Next time in Laval - highly recommended! read more

Montreal at the Sheraton. In our visit to Montreal Canada, we stay at the Sheraton in Laval, just 20 min outside Montreal because we did Not wanted to have problems with the Big traffic jams of the city and it work out really great the hotel is situated right of a highway and next to a big Mall (mall of Laval) and also surrounded by restaurants and bars making this a lot more entertaining that we expected, we arrive to the hotel at 6:30 pm our room was very comfortable (king-size bed) and very clean, the first night we decide to a avoid the city and we stay local, being the party animals that we are, we opted to go and check out their movie theater near the hotel ( the mausoleum ) I will let you know in my review to the theater later. Any way the Sheraton Laval definitely was a good choice to stay in inexpensive and very nice and clean their employees were very polite and friendly, ps. I almost forget to mention a very important part of this trip is that most of the people here spoke French it's their main language and English it's their second language. read more

Customer Service was good. The location was descent seeing that there was a mall next door and a couple of restaurants in walking distance to attend after a long day of work in an unfamiliar city. Meh read more

Subject: Sheraton Laval Hotel Location: Laval, Quebec, Canada, North America Title: Easter Brunch at La Piazza Terrible experience!!!! What a rip off!!! So very very disappointed, the food was terrible n the service even worst. Not enough choices at the salad n antipasto table n the carving station serves tough n unfavorable lamb n roast beef. Carver served only two thin slices at a time. Had to go back three times and it was always fatty and underwhelming -- finally gave up!!! Portion control on a 68.99 easter buffet, really a total rip off, only veg was old carrots. Two people out of our party got sick, shortly after. Never again! read more

Customer service here is a shit show. Go to the Marriott instead. Rooms are nice, but that's it.

The service and quality in this hotel are so inconsistent, it's baffling. I stayed for six nights, and my daughter stayed for four nights in a separate room. When I first checked in, I liked my room. However, my daughter's room, only a few doors away, had a toilet that didn't work, a coffee pot that didn't work, a stray piece of wire 2' long lying on the floor, a lamp that didn't work, and a drawer full of garbage (candy wrappers, empty coffee packages, etc). The staff forgot to give her the key to her mini-bar too. The heat/AC unit in the room was ancient and unbelievably loud. When watching TV, we had to absolutely blast the sound to hear above the AC.We tried turning off the AC but within an hour, the temperature in the room had climbed to 27C. Considering it was a rainy, cool day outside, the heat inside was strange. We had to keep the AC on in both rooms all the time if we didn't want to melt in the heat, and believe me, after a while having that tractor-like cranking sound going became really irritating. The food at this hotel really is not good. We had bad or so-so meals whether we ordered room service or went to the dining room. I ordered the same salad two days in a row but the salads I received bore zero resemblance to each other. The food mostly isn't disgusting or inedible (although the nachos, arguably, are inedible), but it is very expensive, so we expected better quality. We went into the hotel dining room at lunch time on a Saturday and were the only people there. Nobody came to seat us, so eventually we seated ourselves. We could hear dishes clinking and other kitchen sounds but it took forever for someone to notice we were there and take our order. The lunch went downhill from there. We ordered roasted chicken breast with baked potato, vegetables, and sliced fruit. Eventually our silent waitress came along and put down the plate with the chicken and potato. She walked away without offering sour cream, butter, or any of the usual dressings for the potato.The chicken was as dry as paper and had absolutely no flavour. Eventually I was able to flag down the waitress and ask why there were no vegetables or fruit. She went away and came back with the fruit. By the time she showed up with the vegetables, we had finished our meals. I said we no longer wanted them, and she rudely rolled her eyes at me. I asked why she hadn't brought the veggies, and first she said "they couldn't fix them on time". Then she launched into an inexplicable ramble about how body-builders like to have their protein first and veggies later and this was a healthy menu such as body-builders would like, and just rambled on incomprehensibly until I cut her off and asked her to just bring the bill. All she had to say was "oops, sorry, I forgot the veggies" and it would have been no big deal. Instead, she made up at least two stories of why it wasn't her fault, and gave us insolent attitude the whole time. She clearly hated her job. On the other hand, the room service waiters were prompt and friendly, and went the extra mile by taking the lids off the food and pointing out the condiments, etc. The housekeeping staff were also friendly. The staff did something very nice for me. They knew that I was there to recover from a surgery and sent me a "get well" fruit basket. I thought that was a lovely gesture. However, I received exactly the opposite treatment in the Amerispa that is part of the hotel. The staff there were friendly enough as they charged me almost $800 for a couple of hours in the spa, but it didn't last long. I was taken into a room and asked to lie down on a table. I did so, and one end of the table collapsed out from under me, dropping me onto the floor (and in spas we don't wear clothes so there was a whole second level of indignity). I have spent hundreds of hours in spas right across this country, and nothing like that has ever happened to me! I was upset, but the attendant said nothing, just set the table back up. Nobody asked if I was ok. Nobody spoke to me in English at all. Nobody checked to see whether I was injured or scraped up. They obviously just wanted to fleece the tourists quickly and carelessly and not provide any "spa atmosphere" the way spas normally do. We thought the rate for the room was reasonable, but we really felt nickel-and-dimed due to extra costs such as $10 a night for internet service (per room). Every place I've stayed in any province in Canada has provided free internet, so this was not a good surprise. There was an extra "floor charge" each time we asked for room service. They pushed their limo service, which charged double what a taxi costs. And when I remarked to the front desk staff that my bed was comfortable, she tried to sell me one!! As I said, the contradictions between rooms, staff, and service make it difficult to sum up this hotel. It had elements of a really nice place, but over all, I wouldn't stay there agai read more

This has to be the worst experience I have ever had in a hotel. I never write reviews. But on this occasion I feel I must. I rented a one bedroom suite for my 84-year-old mother and myself. The room was old with stained carpets the heater never worked the entire time we were there without the help of there maintenance men. I had a repair man in my room seven times on a three day stay. The manager and the general manager seemed not to care. The pullout couch was a joke. I literally had to sleep on the couch one night I slept on the floor the second night. That third night they gave me an adjoining room so I can at least sleep on a bed. We had no hot water the morning we're preparing to go to the wedding we had come to Canada for. There attitude was as if they were doing me a favor by giving me a room for the third night so I wouldn't have to sleep on the floor again. Because in my mothers room whenever you put the heat on, the air conditioning came on. When I checked on my mother in the middle of the night the room was an ice box. She is now on antibiotics because she got ill from being in the room. Do yourself a favor stay at the Hilton hotel across the way, stay away from the Sheraton. I've never had such bad customer service in all my life. I was really appalled because it seemed to me that nobody had any empathy or sympathy for my situation. Traveling with an 84-year-old mother with dementia is no easy task in itself, management did tell me though, that the SUITE we stayed in was scheduled to be renovated. I was told that four times in all, Which only made me more upset. I wish they had mentioned that before we checked in. read more