I'd give this hotel 4 Stars, were it not for the snobby, rude, and slow employees.
The problem here: extremely slow service, and sometimes snobby and rude employees. I'm not sure if it's a cultural thing but it was suddenly reminiscent of my unpleasant dealings with French customer service from my days living in Paris. When my family and I arrived, the 2 young ladies at the welcome desk saw us, then ignored us, and made sure to continue talking a private conservation for a good 3-4 minutes even while there was nobody else in line, and my group of 4 just stood there for them to finish their private talk to acknowledge our presence. I found their attitude offensive and it really stood out.
Besides that, the employees, even the nice/ well meaning ones were extremely slow, stark difference to how business gets done in the US. I'm not sure if it was this hotel in particular of Laval, or French Canada region...
It's too bad about the unprofessional and unwarranted attitude and slowness of the staff, because otherwise, the rooms are very good, nice, clean, and pleasant. The prices are reasonable too. The hotel is located in a convenient location next to the main highway of the city. read more