I was trying to make up my mind as to where to stay as this would affect future business decisions. It was the outstanding efforts of Alexa D'Amico and Emma Wick that made my choice to stay at the Sheraton Grand Hotel. My stay was exceptional particularly thanks to them! When i booked they provided a first class effort. They wold be an asset to any corporation hiring executive positions. This is an elegant hotel right in downtown Seattle. So much cleaner than any downtowns I've been through and fun to walk around. My room was immaculate and the staff was always friendly. The lobby was inviting and very comfortable to work in (they provide wifi access). read more

Lobby is grand as the name suggests. We were upgraded to a nicer room on a high floor for our recent day. The room was nice. There is an M club concierge lounge which we utilized for snacks and breakfast. There is also a heated indoor pool on one of the top levels with nice views of the city. Staff was professional and helpful. We enjoyed our stay. read more

Taco Bell employees are more interested in your business than these Sheraton kids This place has so much potential All the beds are nice and hot water was good The employee is working here all seem 100% unempathetic To my personal existence or the success of the corporation Front desk pretty emotionless and an empathetic. I went to the bar that serves the restaurant menu , at 3:30 I asked when I could order from the restaurant menu And it was dragging teeth to get from him that I needed to wait till five to order everything that I wanted Before, then, there's a limited menu which he was absolutely horrible at trying to communicate what it was He was the least bit interested if I came back to eat or not He didn't give a flying F On my way there, I asked the bellhop. What time is the full service restaurant open and he had no idea The hotel might be a great hotel That property might be a great property But the people running at might as well work at Taco Bell. read more

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I had a wonderful stay at the Sheraton Grand Seattle. Seattle is my favorite city in the country and the stunning views from my room made my visit 5 stars. Not pictured but the breakfast buffet is phenomenal with so many drink options. I appreciated the Starbucks coffee machines and the cute little 2% milk cartons. This hotel is located perfectly in downtown Seattle, close to many shops and restaurants and the train station. I would love to stay here again next time I'm in the city! read more

Sheraton Grand Seattle - Hotels Near Me - Seattle, Washington

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The Sheraton Grand Seattle has quickly become one of my favorite hotels to stay at during a layover. The hotel itself is beautiful, my room was spacious and comfortable, and I really appreciated being able to access my streaming apps directly on the television. That little convenience makes such a difference when you're trying to relax between trips. The gym was honestly one of my favorite parts of the hotel. It was phenomenal and, surprisingly, had a StairMaster! I'm not used to seeing a good StairMaster in hotel gyms, so having one available made getting my workout in so much more fun. The equipment and overall setup made it easy to get a solid workout without having to leave the hotel. I also really enjoyed the onsite restaurant. Between the comfortable room, great gym, dining options, and little conveniences like streaming access, this is definitely a hotel I look forward to staying at whenever I have a Seattle layover. read more

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Stayed at the Sheraton for two nights and I was impressed with the room and customer service. From the valet to the waitress in the hotel restaurant, everyone was exceptionally helpful and nice. They went out of their way to help us with a special request and I was so grateful. Our room was spacious with two double beds, an ottoman, and a table where we had room service one morning. We felt we each had enough space without being on top of each other. The room was very quiet, too. One of the things I got a kick out of was the "snack room." It's a little room off the lobby full of chips, candy, crackers, popcorn, etc. that you can take and you write your name and the snacks you grabbed on a piece of paper and they charge your room. I would most definitely stay at this Sheraton or any other again. read more

Sheraton Grand Seattle - Fountain in the wine bar. - Hotels Near Me - Seattle, Washington

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Reliable and Convenient Family-Friendly Stay in Seattle! We ended up booking this hotel after my husband found a great online deal that made it much more affordable than the smaller boutique option I had originally reserved. It turned out to be a fantastic choice. The location is incredibly convenient--just two blocks from the train station, allowing us to easily take transit directly from SeaTac airport. It is also an easy walk to major sightseeing destinations like Pike Place Market, Nordstrom and other downtown shopping stores, and a pleasant 30-minute walk to the Space Needle. The hotel includes various amenities. There is a convenient on-site Starbucks where we could redeem a $20 daily voucher, a top-level gym, and a indoor swimming pool (though it is on the smaller side). The lobby is massive and open, and serves as a great social hub for working or relaxing, and the on-site dining options are convenient though plenty of options are within a few blocks of walking (including Din Tai Fung, McDonalds, groceries via Target/HMart, etc.). We stayed in one of the renovated rooms, which was updated and felt clean, modern, and spacious for our family. Overall, it is a highly reliable, comfortable, and well-located option that I would definitely recommend for families and anyone wanting guaranteed amenities in the heart of the city! read more

Friendly staff, impressively large main lobby. Fairly large rooms with comfortable bedding. That's the end of the positives. Despite having four elevators you have to wait 20 mins for an elevator and stop at every floor. Only one was ever in service. People on lower floors waited 30-45 mins to take the elevator. The ice machine at the end of the hall is so loud you can hear it from the other end of the wing. Even on the 20th floor I could hear street traffic. There is no lotion or makeup remover towelletes in the bathroom. My room had no conditioner and only a scant amount of shampoo. The water is extremely hot but no pressure. Parking is valet only (nightmare!!) and $50/day across the street I found a garage with in/out for $60 total 3n/4d There is no breakfast or coffee so you'll have to wait in a 50+ person line every day at the Starbucks. I also couldn't find any vending anywhere to get a Diet Coke or water bottle and had to walk a few blocks. Really missing the easy things read more

Love staying at the Sheraton everytime I am in Seattle for business! The hotel is perfect in terms of location, service, and rooms!!! Being an elite member, you get access to their 32nd floor lounge for breakfast! Breakfast selections include hot items, coffee, and fruit/pastries with a beautiful view of Elliot Bay and the city skyline. My room also had a lovely view too. This is my go to hotel when I'm in WA! read more

My family and I stayed at the Grand Sheraton Hotel for eight days during the FIFA World Cup while Seattle was hosting matches. As expected, the hotel was busy, with lots of guests and plenty of energy throughout the property. Unfortunately, our stay took a turn at 12:45 a.m. one night when someone tried to open our hotel room door. Being suddenly jolted awake was frightening, and it took me a few seconds to realize what was happening. Moments later, the people outside our room began talking and yelling loudly. It turned out they thought our room was theirs before eventually realizing they had the wrong door. Since we had been in our room all evening and for most of the day, I can only assume they had just checked in. I understand the hotel was extremely busy, but I don't understand the decision to place two families with infants in adjacent rooms. After the mix-up at our door, the loud conversation continued for nearly 30 minutes. Beyond the initial shock of feeling unsafe, it was nearly impossible to settle down and get back to sleep afterward. Aside from that incident, we had access to the club lounge. Breakfast offered a good variety, although most of the hot food could have used more seasoning. From Sunday through Thursday evenings, they served two hot appetizers that were actually quite good, along with cheeses, deli meats, fresh vegetables, and a nice selection of snacks. Coffee, tea, soft drinks, milk, yogurt, chips, and other refreshments were also available until 10 p.m. The swimming pool was spacious and became a favorite for my children. It was usually quiet, so they often had it almost entirely to themselves, which they absolutely loved. The only thing missing was a hot tub, and that was disappointing. Hopefully that's something the hotel considers adding in the future. The gym overlooks the pool through large windows, which honestly felt a little awkward. It almost feels like you're on display while people are working out above you. I don't really see the purpose of that design, and I think frosted glass would make both the gym and pool areas feel much more comfortable. The beds themselves were comfortable, but they were surprisingly small. A double bed isn't ideal for an adult and a child, let alone two adults. The air conditioning was another disappointment. We kept it set to 60°F on High for our entire week-long stay, yet the room never felt cool. If I had to guess, it stayed somewhere around 70-72°F the entire time. The room constantly felt warm and stuffy. Thankfully, Seattle's weather was mild during our visit, because on a hotter week it would have been very uncomfortable. What disappointed me most was the response when we asked about changing rooms. After explaining everything that had happened, the front desk asked whether I had considered calling security if it happened again. That response genuinely surprised me. I've stayed at Marriott properties hundreds of times over the years and have earned Lifetime Gold status, yet I've never once had to call hotel security--or even thought about doing so because I've never experienced anything like this. The one bright spot of our stay was the guest services representative who checked us in, Zeynab. She was warm, welcoming, and professional from the moment we arrived. Unfortunately, aside from her excellent service, this was easily the most disappointing stay my family has had at a Marriott property. read more

I always get worried when staying in any hotel because when reviews are negative, they're really negative but I ended up choosing Sheraton Grand for my family's Seattle trip. I was happy with my choice because my biggest issue with hotels is cleanliness, and our room and beds here had to be one of the cleanest I've had in hotels. The service was also great. We arrived to the hotel rather early because of our early flight, and they happily took our luggage and kept it for us while we explored Pike Place Market. This was a super easy process and very convenient too. When we came back to check-in and grab our luggage, we showed them a card that we were given when we dropped it off initially, and it was brought out instantly. It's certainly expensive to stay here, but the location's great and again, I'm especially grateful for the cleanliness. read more

We were able to use our annual free hotel night (Marriott credit card) to book our room. Upon arrival/ check in there was a spiraling line for the ginger bread village; one of the main reasons we came here. Since we got a room here we came back to the gingerbread village around 10:30pm when there is NO LINE so we can really take our sweet time looking! The hotel was full of Christmas decorations and just felt so welcoming in the lobby area; many chairs and couches to be comfy on. Highly recommend getting the "club access" where you get to go in this lounge room to relax with unlimited cold drinks, snacks and fresh coffee/ hot cocoa. A glass panels separates the gym and pool so you can work out while looking at you friends swim/ vice versa. The location of the hotel is great, just a few minute walks from Nordstrom, Westlake mall, game works, etc! You won't need your car Only VALET parking is offered for the hotel, so we parked at a nearby garage (2-3 min walk) that was around $25 for 24 hours instead of the valet/ tipping price We didn't book a special view room but it was still a beautiful view of all the tall buildings, our kids just sat at the window sill admiring the view for a long time- no iPad, no games, just pure joy of enjoying the moment This might be our annual tradition to come during the gingerbread village popup to celebrate the festivities read more

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My husband and I stayed here for two nights and can't say enough good things about the front desk staff! It was our first time in Seattle and the front desk was so knowledgeable and helpful! The room was nice and clean and we would definitely come back! Love the location and how it's in walking distance to Pike Place! read more

9/15/2025 - This hotel situated at the heart of downtown Seattle is one of the only three Sheraton Grand hotels in the U.S., which has 35 floors with 1,236 guestrooms. The large lobby is impressive, most likely, the best lobby in the downtown Seattle, and its prime location can bring you to the Space Needle via a ride in just 3 or 4 minutes after walking from the hotel to the Westlake Station in 4 minutes only. The services are excellent at the lounge. Dominik, who is very friendly, checked me in - Thank you. The bed and its cover and bed sheets are high quality, which resulted a very comfortable & good sleep last night. The heated full-size indoor swimming pool is at the 35th floor, but the SPA (Whirlpool) on the 36th floor was gone long times ago due to a water leaking issue many times (sad). The Sheraton Club at the 32nd floor with a 180° panoramic view, where I saw the Discovery Princess was sailing from the Port of Seattle Cruise Terminal 91 to Alaska yesterday late afternoon, has a unisex bathroom for guests' convenience, I think, it might be the BEST among any Marriott signature M Club Lounge in the U.S. Tip: If you look for a luxury stay in Seattle, you may consider to stay at this hotel opened in 1982 as long as the hotel continuously improves its ambience and guestrooms, which often beats many new Marriott brands hotels due to many cost cutting techniques, e.g., the guestroom I stayed here might beat the same kind of guestroom at the JW Marriott Anaheim, CA without any questions (another example, an Indoor heated full-size swimming pool here vs. an outdoor 8 ft by 22 ft pool, etc.) Final thought: Marriott purchased Starwood at $13.6 billion in September, 2016, which immediately boost Marriott Brand name worldwide - my experience here at staying a guesstoom, the Sheraton Club Lounge access, a heated indoor swimming pool, impressive large lobby and prime location (e.g., walking from the hotel to the Westlake Station for riding a Link Light Rail to/from Sea/Tac International Airport only takes 3 minutes with a $3 one-way ticket or $1 for seniors) truly shows this hotel beats most of Marriott namesake hotels in the U.S. because you can't find 5 items referenced above in the U.S. easily, or all-in-one! read more

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I stayed at the Sheraton Grand Seattle for 8 days on a work trip and had a positive experience. It is centrally located, so it is an easy walk to Pikes Place Market, the Convention Center, and the monorail that takes you down to the Space Needle. My room was very clean and the bed was quite comfortable (except for the sheets which always got bunched up since they don't use fitted sheets). Housekeeping was hit or miss. I was always out of my room before 9:00 am, but they did not always show up. On days when they did show, they did not always replace things like towels and toilet paper, which was frustrating. The front desk staff were wonderful and eager to help. There is a Starbucks in the lobby which is also staffed with really kind baristas. Security and the valet staff were also really great. My biggest issue with this hotel is that everything is SO loud! I was in a room near the ice maker and I could hear the ice crashing out of the machine all night long. I could also hear my neighbors talking like they were standing in the room with me. This was really disturbing when I was trying to sleep. For the cost of the rooms, I will say I was expecting more soundproofing. The rooms are nicely updated with lots of outlets/USB plugs, plenty of storage, and large televisions (although mine didn't work). It was an overall comfortable and convenient stay. read more

Sheraton Grand Seattle - Hotels Near Me - Seattle, Washington

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Quiet rooms conveniently located in Seattle. Front desk staff was very friendly! My room was clean and the bed was comfortable. I loved the location for its proximity to so many Seattle attractions! Highly recommend! Happy travels! read more

Sheraton Grand Seattle - Ample counter space - Hotels Near Me - Seattle, Washington

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Very good location. The connected restaurants are pretty good. Unfortunately, the hotel cafes and bars are closed most of the day. The rooms are decent size and beds are comfortable. Commonly, we had to ask for more pillows as the provided ones were too soft and flat. Service is below average. read more

Check in was pretty smooth and friendly. The hotel is located about 8 minutes walking distance from Pike Place Market. Also, this location is proximal to several restaurants and shops which are walkable and very convenient. There is a $28 resort fee charge but you are allowed $28 to use in a couple of the restaurants on the property. There is also a $10 coupon applied for each day of stay but it is contingent on you notifying the front desk before noon, that you may be using uber services later in the day. Our suite was super spacious with 2 bathrooms, 2 closets, a kitchen nook with a fridge, sink, and microwave, a dining table that seats four, a sofa that unfolds into a bed, and a roomy bedroom with a comfy king sized bed. The M club is well stocked with snack staples and a hors d'oeuvres/happy hour from 5p to 8p where there are two to three complimentary appetizers offered with an optional paid cocktail service. There are two full service restaurants on the location, Alder and Ash and Vivienne's Bistro. I did not try either, but I plan on staying here when I visit Seattle next so I will try both next time. I would highly recommend if traveling with a small family or a group of friends. read more

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Another work retreat, this time at the Grand Sheraton Seattle--and it was a great choice. The hotel is huge with a modern lobby, big ballroom, onsite Starbucks, a couple of restaurants, and a solid gym. My king room on the 17th floor had a microwave (saved me about $75 on leftovers!) and super comfy beds. The views were amazing thanks to its spot on 6th Ave up the hill. Only downside was the complimentary internet, which was pretty weak. Other than that, no complaints--I'd definitely stay here again. read more

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I had a great day at this hotel during a recent convention held at the Seattle convention center that is literally a block away from the hotel. You can choose to walk outside or you can also cut through the hotels restaurant for a quicker exit to the convention center in the event of bad weather the beds were very comfortable, the water pressure was great which I also appreciate and the service was top-notch. I was a little bit, disappointed with the breakfast room, and the variety of options provided both at breakfast and the lack of snacks during other times during the day. I'm very used to these types of rooms, providing amenities like chips and other items throughout the day in addition to drinks and hot coffee, but all in all it was a good stay, and I will return just given the great proximity to Pikes market, restaurants, and other areas for sightseeing read more

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This hotel is in the heart of the city. It is easy to get to any of the popular sites. The rooms are large, clean, and well appointed. There is a daily $20 food credit which you can use at the Starbucks or hotel restaurant. We would stay here again if we return to Seattle. read more

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Stayed here for a conference down the block at the Seattle convention center. Conveniently located a few blocks down from Pike place and the light rail station. The staff was hospitable, the room was spacious and the bed was comfy. Can't ask for more! Access to the lounge offered daily continental breakfast, a fancy Starbucks coffee machine and snacks on the weekends. On the weekdays there's a nicer breakfast and hors d'oeuvres in the evenings. read more

Sheraton Grand Seattle - Hotels Near Me - Seattle, Washington

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Overall I enjoyed my experience at the Sheraton. They have friendly and helpful front desk staff, a couple of nice restaurants and a club lounge on the 32nd floor with exceptional views. My room was clean and comfortable, and the toilet paper was soft (this is not insignificant)! The faucet handles were hard to turn and the shower tub tended to fill up with water that gathered around your ankles while showering and those weren't fun experiences. The room service staff also were fairly impersonal, just quickly shoving your order in a bag towards you through the door and darting off. But beyond those few inconveniences, this was a nice hotel and it was a good stay. read more

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The room is clean and the bed very comfortable. Pleasant check-in experience. My list of bad... No luggage stand No Q-tips, cottonballs or pads No mini bar and 1 bottle of water. (Don't know what that cost) No bedside outlets for phone at bedside Cheap 1 ply toilet paper No hand held shower No hot water at sink In room paper coffee pot leaked I was expecting better read more

From the moment we walked in the door we had service. The bell desk greeted us immediately took the luggage and we never had to lift your finger the entire time we were there. Dinner at the wine bar was delicious. Breakfast and the restaurant was also good and reasonably priced. Great place to stay before getting on a cruise the next day. I recommended highly read more

All of the staff that I engaged with was polished, professional and polite. The rooms were clean and comfortable. The pool was the highlight of our stay. Very well kept and the views!!! read more

Update: the front desk lied to us multiple times about billing. We had to call the billing department to get the truth. The customer service tainted the experience. Very solid hotel. It's a bit expensive, but they give good quality service. Everything was clean here. It's a little confusing that they have two towers so they're two different sets of elevators. The front staff was friendly and professional. They have a really nice gym and pool area. read more

Sheraton Grand Seattle - Elevators - Hotels Near Me - Seattle, Washington

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Nice place. Stayed there 2 nights. The second time I was upgraded to their suite and it was pretty nice. Staff is OK. The hotel seems to keep busy with all the traffic they get from the cruises. Clean and good location. read more

I can only speak to the facility and the conference capabilities at this stage. It's a nice hotel, no doubt. A wide valet entrance and a smaller side entrance for those with a room key. At least three floors feature event rooms/ballrooms/etc. There are water coolers around and (sometimes empty) hand sanitizers. Staff is friendly. I must give a shoutout to the male staff that was walking around keeping an eye on things, including pressing elevator buttons for the clueless amongst us. read more

My bf and I stayed here for the Missy Elliott concert! Service has been absolutely amazing from the minute we pulled up. Valet was exceptional, check in desk super friendly and helpful, bartender is great, clean lobby.... We got to our room had a nice view, room was clean with everything we needed!!! Highly recommend the Sheraton!! Thank you for such a wonderful experience! read more

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Wonderful hotel. Located in a convenient location. Clean, safe, and well kept. Would certainly stay here again. read more

Sheraton Grand Seattle - Hotels Near Me - Seattle, Washington

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From the moment we checked in for our short business stay, Josiah was very attentive and made us feel welcomed. He went above and beyond to ensure we had a pleasant stay and it was much appreciated. read more

Great location, relaxed and well appointed hotel for a great price. Good choice of food options in the area.

First time staying here but I could not pass up the daily rates during my recent 4 night stay. Due to my status with Bonvoy, I was given a room in the Pike Place Tower on the 24th floor 2414 and it was spacious enough for me! Staff that I interacted with were great during my time there. Club Access breakfast of having bacon twice consecutively needs to be re- evaluated. Perhaps bacon one day and then another protein like chicken apple sausages. Ended up having oatmeal which was quite delish with cranberries or raisins thrown into the mix! read more

Beautiful hotel right downtown . Convenient to everything and walking distance to the convention center which is where I spent most of my time . Spacious rooms , restaurants on site , gorgeous views from your room , staff is friendly read more

So the rooms are nice and spacious. But a couple of customer service things. 1). There was men's underwear in our closet when we got into our room. Called down to report it. They said someone will be up to dispense of it. No one ever arrived. We threw it out. 2) even when our room was cleaned we didn't always receive new coffee cups, coffee trays or stir sticks or new towels. 3) the air conditioner unit is very loud and noisy when it clicks on and off. Other than that. It was a great hotel. Front desk people were very nice and helpful on check in. Easy checkout. Really nice hotel. read more

On Thursday, August 7th at 9:40, my husband and I decided to come down and dine at the Fountain Wine Bar in Seattle. It's a restaurant underneath the Sheraton Grand in downtown Seattle. We had visited here the previous night, but only had drinks. Being that we were spending a week at the hotel, we decided to keep it local and have dinner nearby as we had been sightseeing all day and were exhausted. Upon arriving at the restaurant we walked right in and had a seat at a nearby available table. Mind you, there is no check in available. It's a "seat yourself" type of place and a server will approach you at their earliest. We waited about 20-25 minutes with no acknowledged whatsoever by the servers walking by. Other guests who arrived much later were being served much faster. So my husband decided to just go up to the bar and order the food and drinks himself while I waited at the table. Soon after, a server approached the table and began placing napkins down. She didn't even greet me. She looked up at my husband ordering at the bar and said, "Oh, he went up there to order?" and continued to slap the napkin in front of me and walked away. Not even asking if I needed anything. When I told her that he decided to order at the bar because we had waited for a long time, "she turned away from me, walked to an adjacent table to take their order all while making a shooshing hand gesture at me. Naturally I was offended by this. When I went over to ask for her name, she covered her name badge and said no. I mean, why even wear a name badge if you are going to cover it up anyway? I walked over to the bar tender to where my husband was and asked if he could provide me with her name so that I may formally file a complain against her. The bartender asked me who it was and when I pointed at her he chuckled and sighed and said, with a smile "oh yeah" rolled his eyes and said he could not disclose her name to me. I was shocked by the secrecy of it all. Working for a large company myself, this type of behavior would be extremely unacceptable. My husband approached the server and asked if there was a problem and she became irate, asking for the room number we were staying in, all while covering up her name badge. She dashed out the restaurant to get her manager as we asked her to do so, but before doing so she yelled near the elevators , making sure security was alerted and my husband and I were stopped by security and forced to explain to them what had happened. Fortunately, the security guards gave us the servers name...Tiba (not sure about the spelling) and we decided to go back up to the room and call the hotel to file a former complaint about the incident. Whoever was managing that night didn't really do much over the phone. All she said was "it's been a long night and we all need sleep. Let's all talk in the morning." Again, I was beyond shocked by her response. She promised to follow up in the morning. It's now been four days with no word on the follow up. It's also impossible to get through to anyone when you try and contact the lobby. You have to physically go down if you need to speak with anyone since no one will ever answer the phones. This experience was completely ruined by Tiba and the hotels staff as they did nothing to help resolve this issue with their Elite members. Truly a disappointing experience. Do not dine here. Service is terrible. read more

Sheraton Grand Seattle - This is Tiba, the employee who refused to provide her name and covered up her name badge the entire time - Hotels Near Me - Seattle, Washington

Mostly an above average experience with some misses. Location is good to get access to the convention center, but not far away from the fun stuff like Pike Place Market. Hotel restaurant is meh and understaffed. But the in-house Starbucks is good size and has all the extras including wine. Rooms are large and clean. The two tower set up is a bit of a pain. For example, the gym is on the 35th floor and only accessible from one set of elevators. Price are high as you would expect in any city of this size. read more

Sheraton Grand Seattle - Hotels Near Me - Seattle, Washington

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Very nice looking lobby and ballroom floor. Went to participate in a group. Hotel is kept very clean and well maintained. We were fortunate to also get a continental breakfast with a variety of goodies, bagels, lots of fresh fruit, fruit and nut breads and danish. Coffee, tea, fresh squeezed oj and all of the condiments to go with the breads, cream cheese, jams, butter, etc. They also provided a "boxed" lunch which included a sandwich, side pasta salad, apple, brownie and bag of chips. Lots of food! Associated beverages Afternoon snacks included fresh baked BIG cookies. Enjoyed my visit and group discussions. read more

I've stayed here on two occasions, once a few years ago for vacation and recently for a work trip. I highly recommend this hotel, the workers are very attentive and welcoming. The gym is perfect for a hotel gym and the rooms are very clean. The hotel is in a perfect location, close to pikes place and transportation is close by. They do charge a daily fee of $28 for the resort fee read more