Worst customer service. I read another review about service from this company and agree completely…read more They never return the calls to schedule repairs. It must not be worth their while. We put the elevator in for my husband who has MS. He's virtually stuck in the house when the elevator isn't working. It took three weeks before anyone appeared to reset the elevator after a storm, which turned out to be about a five minute job. Sadly, they're the only company in our area who works on our brand of elevator. If anyone knows another company, please post it on the site.

Lousy customer service. If you've got a residential elevator, good luck getting them to respond. It…read moredoesn't appear they care for this type of business. First time I used this company it took 3 calls and over a week for someone to call me back to set up a date for service on the residential elevator we have in our home for our handicapped daughter. On each call they promised to check the schedule and get right back to me. They never did. I had to initiate all the follow up calls. When they finally came out they didn't show up with everything they needed to fix the problem. Then they charged me for the time the service tech took to drive and get a fuse. The second time I TRIED to use them for service on the same residential elevator, the same thing happened. They promised to call me back with a service date as soon as they checked with the technician's schedule. Surprise....they didn't.....until 3 WEEKS LATER. By then I had found a much better company to provide the services I need and they showed up in 2 DAYS. I have found dealing with this company to be wholly unpleasant.

I called these guys because my residential elevator stopped working. We're old & not too fit so it…read morewas a huge deal going up and down the steep narrow stairs in our 4 level townhouse. Very friendly lady said the tech would call me, which he did, in about 20 minutes. Told me he could come out in about an hour. From past experience I've waited as long as a week for other companies. Arrives on time--super nice guy--and within a few minutes tells me it's nothing mechanical--one of the doors is out of plumb & asks for some sand paper. Voila! The elevator works! Wow. Everyone in our complex has an elevator & I'm officially recommending them to *everyone*. These guys are the *best*!!

From the owner: Your Premier Vertical Transportation Contractor Since 1970…read more ELCON Enterprises Inc., T/A Elevator Control Service is the premier vertical transportation contractor proudly serving Washington, DC, Maryland, Virginia, Georgia, and Florida since 1970. We are one of the industry's largest independently owned and operated elevator/escalator service providers in the nation today. Elevator Control Service is a complete vertical transportation contractor specializing in superior commercial elevator and escalator maintenance, quality service, full equipment modernizations, and new custom installations. Elevator Control Service offers our valued clients unparalleled industry knowledge and technical expertise that is undeniably second to none. Call us today.

I have lived in this (Hagerstown) area my entire life and have seen several smaller (and larger)…read moreelevator companies come and go. The one that remains, is Landmark. Their staff is experienced and friendly. They are an honest company that does quality work for reasonable prices....compared to the the "Big" companies. I highly recommend Landmark, for any of your elevator needs.

From the owner: Landmark Elevator, Inc. is an elevator construction, and maintenance company. We offer 24 hour…read moreemergency call back service. We are proud to offer a variety of products to meet your vertical transportation needs. We are committed to providing our customers the best service possible. We are striving to provide customer service that only a small business can provide while offering resources and expertise that is second to none.

Love this company!! Always a pleasure to deal with the owner. Service is top notch as well as the…read morequick response to our problem. He was in our home the same day we called with a chair that wasn't working well.

I was very pleased with the services I received from this company. There was only one setback, that…read morewas resolved after about 3 phone calls. Other than that everything else was great.

ETI Elevator Technologies is a great elevator company to work with. They have been maintaining our…read moreelevator for about a year, while also doing numerous upgrades. Their prices have been very fair compared to the competition. The president of the company, Christopher, is very honest, has always been in good contact, and always is available on his cell for questions or emergencies.

Great pricing and excellent service. They were able to do a full inspection with short notice.read more

Innovative Elevator Specialist (IES) installs and repairs elevators. This includes home elevators…read more After clicking around the internet, plus phoning some places, I wasn't able to find a repair service for my house elevator. YELP failed me too.( NOTE: As a result of the economic downturn that started in 2008, the company that installed my elevator in 2009 went out of business.) So I emailed the manufacturer of my elevator, WauPaca Elevator Co, and asked them for help in 2017. I didn't really need a repair company for much before this. WauPaca sent me 2 company names. I chose IES because it was the nearest to me and because the owners name was a feminine one (Roxanne). I like to support female and local businesses even though finding genuine female businesses isn't easy. I seem to run into the ones where the female is just fronting for some male for the SBA set aside preference or some silly reason. That isn't the case with Roxanne. She is the real deal. She is the elevator repair technician, 100%, not a proxy. My last repair was very complicated leading me to write this review. It wasn't the elevator, per se. The root cause was condensation from the AC ducts which rusted out our elevator locking mechanism and door operator on the main level not to mention the mold IES found. The AC ducts come to an "L" shape in the attic right over the doorframe of the elevator so that's why the water collected in that area.The General Contractor who pooh-poohed me when I complained to him last year about moisture in the hall did us no favors. His answer was to turn the AC off a few days. IES got up in the attic and added more insulation and did some other stuff. Then we monitored it for almost 3 weeks with the ceiling ripped out in the hall, so we had a visual. They also had to douse studs and stuff in the area with an anti-mold solution. Couldn't fix elevator until after they were sure the condensation issue was fixed or it would be a waste of time not to mention more $$$s. Naw, it wasn't cheap. I trust though that Roxanne will stand behind her work and I think the price was fair based on the time, including off site research, and effort invested. So don't spend a lot of time" clicking" around the internet if you live in the DMV and have a home elevator. Contact Roxanne.

From the owner: Our business specializes in Residential Elevator Installation and Commercial Elevator Interiors. We…read moreare a small family owned and operated small business. We treat all customer projects with exceptional attention and quality with a price that is lower than our competitors. No job is to big or to small.

Signature Elevators & Accessible Design provides an excellent product installed by a highly…read moreprofessional crew. We purchased a pve.37 pneumatic elevator to move between two floors, from our finished basement to the main floor, of our townhouse. My wife and I would rate their presale information, the on site construction and installation of the pneumatic elevator 5 star+ experience. Their sales staff, Spenser Bryant, provided excellent information and an home site evaluation to ensure we selected the optimum elevator. The site preparation conducted by Alex and Melvin Vasquez was excellent and the installation area was thoroughly cleaned at the end of every workday! The Elevator installation team of Pablo Mora, Victor Benavides, Pascual Vail and Carlos Perez were highly efficient and very respectful of our home as some of the work area was in tight spaces while moving the components of the elevator from the truck to the basement for installation. My wife and I highly recommend this company and their crew for your residential elevator needs from sales to installation. This is a true 5 star company.

We had a stairlift installed in Jan. It has malfunctioned 3 times so far. We pay $750.00/month for…read morea service contract, yet it takes several days for anyone to repair it. My husband has not been able to safely go upstairs for 4 days and they still don't know when they will repair it.

This is the first review I have ever left for any company or establishment. The levels of…read moreincompetence, disrespect, and nonchalance displayed over the past month by Otis to me and the establishment I work for, has surpassed anything I could have ever believed possible. I have left countless e-mails and voice messages and spoken to several customers representatives who all promised a return call or email which never came and never will come. The billing procedures seem to be created and recreated by the week or month and, with no one ever available to explain, leave a loyal customer scratching one's head. If you are considering Otis as an elevator maintenance or inspection service for your company, do yourself a tremendous favor and look elsewhere.

This company was under contract to be our elevator service provider at our condominium, but when…read moreour only elevator stopped working properly, they did not provide timely service. In fact we are at Day 30 since the problem began and the elavator is still not repaired properly. First, they took a week trying to figure out what was wrong and making excuses for why their technician could not diagnose the problems. After multiple service calls at our expense, they decided that a specific part was needed, but, of course, it was back ordered. It finally arrived, but now they are too busy to install it. Terrible service from Otis Elevator!

I was very pleased with the quality of the services and value provided. The project involved…read moremodifying a built-in entertainment cabinet to fit a 65" TV and hanging the TV on a heavy mount on a newly constructed wall within the modified cabinet. I needed a firm that was expert in carpentry, remodeling, and electronics hookup. I was very lucky to have found Astro Services LLC. Albert was able to remotely understand the nature of the somewhat complex project (using my cellphone as a camera), provide me with a firm quote, and have the entire project completed within a couple of weeks, with only two days on onsite work.

Fast, professional, A+ service. HIGHLY recommend! We had a home security system installed…read more Everything was done super fast and for a very reasonable price.