Rob was able to come out next day (vs 3 weeks from other places). He arrived right on time and…read moreimmediately diagnosed the problem, ordered the part, and was so kind the whole time.

I have a small residential elevator that was installed in 1969 when the house was built. We have…read morehad several elevator companies since the installer retired. Collins is the best. They recently helped us locate and reinstall the power cables after contractors had cut them out of the new electrical system. Collins also has great staff!

We tried calling to get a quote on installing a new elevator phone. Someone from their answering…read moreservice picked up and we explained what we needed and never heard back from anyone. I tried calling again a week later, and the woman who answered the phone immediately became irate and said I was just wasting her time and was probably trying to get a second bid to price shop. I have no idea how she came to that conclusion because we had literally been on the phone for 45 seconds at this point. I explained that we were actually looking to transfer our maintenance contract as well and she literally said to call another company and stop wasting her time. What the heck??

Innovative Elevator Specialist (IES) installs and repairs elevators. This includes home elevators…read more After clicking around the internet, plus phoning some places, I wasn't able to find a repair service for my house elevator. YELP failed me too.( NOTE: As a result of the economic downturn that started in 2008, the company that installed my elevator in 2009 went out of business.) So I emailed the manufacturer of my elevator, WauPaca Elevator Co, and asked them for help in 2017. I didn't really need a repair company for much before this. WauPaca sent me 2 company names. I chose IES because it was the nearest to me and because the owners name was a feminine one (Roxanne). I like to support female and local businesses even though finding genuine female businesses isn't easy. I seem to run into the ones where the female is just fronting for some male for the SBA set aside preference or some silly reason. That isn't the case with Roxanne. She is the real deal. She is the elevator repair technician, 100%, not a proxy. My last repair was very complicated leading me to write this review. It wasn't the elevator, per se. The root cause was condensation from the AC ducts which rusted out our elevator locking mechanism and door operator on the main level not to mention the mold IES found. The AC ducts come to an "L" shape in the attic right over the doorframe of the elevator so that's why the water collected in that area.The General Contractor who pooh-poohed me when I complained to him last year about moisture in the hall did us no favors. His answer was to turn the AC off a few days. IES got up in the attic and added more insulation and did some other stuff. Then we monitored it for almost 3 weeks with the ceiling ripped out in the hall, so we had a visual. They also had to douse studs and stuff in the area with an anti-mold solution. Couldn't fix elevator until after they were sure the condensation issue was fixed or it would be a waste of time not to mention more $$$s. Naw, it wasn't cheap. I trust though that Roxanne will stand behind her work and I think the price was fair based on the time, including off site research, and effort invested. So don't spend a lot of time" clicking" around the internet if you live in the DMV and have a home elevator. Contact Roxanne.

From the owner: Our business specializes in Residential Elevator Installation and Commercial Elevator Interiors. We…read moreare a small family owned and operated small business. We treat all customer projects with exceptional attention and quality with a price that is lower than our competitors. No job is to big or to small.

if i could give this company 0 stars on here i would. never and i mean never use this company!!!!…read morethey cant fix anything and their service sucks!!! my apt elevator has been broken for months, everyone hates it including the apt leasing managers. never use this company ever!!!

A technician named Dan who works for this company intentionally trapped my girlfriend in an…read moreelevator and did not notify anyone. This morning at around 10AM in the Roland Park neighborhood of Baltimore, Dan knowingly trapped my girlfriend and our dog in an elevator for 20 minutes without notifying anyone. He was doing maintenance on the elevator, and told my girlfriend the elevator was working as she entered it. He continued doing work while she was trapped; she was screaming for help the whole time. She only escaped by screaming so loud our resident maintenance man happened to be passing by, heard her, and got her out. When Dan was confronted about this by her, Dan proceeded to blame my girlfriend and abruptly left the conversation. This company employs abusive people like Dan. They should be ashamed.