Best Autobody on maui. Always does a phenomenal job on my white bmw. Both times my car was hit he took care of it. read more

Shelton's Auto Masters - Michael Torino Car - Auto Repair Near Me - Kahului, Hawaii

I highly recommend Brian, he will not fail you and do the job right, it will take time to fix whatever you need to fix with his help but for Maui that's the norm. read more

I parked my rental Jeep Wrangler in a local grocery store parking lot and someone must've backed into it & a big dent without even leaving a note. I called another auto collision shop in Lahaina and they told me it would take 12 weeks to even see the vehicle. I spoke with Brian and he said to take it the next day look at it right away and had a repaired in less than an hour for just $200 cash. It probably would've cost me $800 bucks to have that bumper repaired (or more to have it replaced) through Budget. Plus it would have been a hassle to have to deal with returning a damaged to Budget at the airport return. His repair shop is just a little out of town but well worth the drive down from Napili. They took it in right away, did a great job in not even an hour, and made it look better than new. Brian & his guys are super nice, professional, and pretty funny as well. Refreshing to have such excellent customer service on such a laid-back Island like Maui where everyone else is truly on island time. Cheers! DocMikeChiro read more

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Yes, I wholeheartedly recommend Sheltons and will definitely use them again if the need arrises (of course I hope it does not). If you are a Turo host and you need repairs, you will find that some repair shops will not work with Turo insurance. Turo insurance has a reputation of lowballing initial estimates more than others and the repair shop has to spend more time and effort convincing Turo insurance to pay the actual cost of repairs. The time came for me to need repairs, so I turned to google and Yelp to look at the reviews to find someone with excellent reviews who would also work with Turo insurance. After visiting Sheltons in person, I learned they had worked with Turo before and would still work with Turo. And this is essentially how it went for me: I had my Turo estimate in hand (which Turo does based on only photos) and Sheltons did their own estimate (based on a physical inspection) and submitted their estimate to Turo insurance for approval. About a week later Turo approved a higher amount but not the full Sheltons estimate, the discrepancy was mostly because of hourly labor rates and estimated repair times, so Sheltons had to submit more information to show that the hourly rates they charge are the same as the industry standard on Maui. Sheltons explained that Turo does this again and again. I also called Turo insurance to try and help get the full estimate paid. In the meantime I authorized Sheltons to do the repairs, knowing I might end up paying the difference between the Turo insurance amount and the actual repair bill. After the car was taken apart there were some needed additional parts and repairs which Sheltons submitted to Turo insurance for approval. Throughout this time I also continued to politely but consistently follow up with Turo insurance to try and help. In the end Turo ended up paying the repair bill in full (nothing out of my pocket). I'm not exactly sure on the details of why and how this ended up happening, because Turo insurance adjusters only work directly with the body shop, but somehow Sheltons made it happen. This review is a few months late, but I wanted to wait a few weeks to make sure the repairs were all good (and they were) and there were no unexpected bill surprises (all stayed good). Then life got busy and a few month went by... But I kept remembering how thankful I am for the Sheltons who did a great job fixing my car, did it timely, and they did not give up on working with Turo insurance and continued to give Turo what they asked for in order for me to not have to pay out of pocket. After all, we pay good money for insurance and insurance should pay when it's time for a claim. Anyway, I'm finally getting to this review and the Sheltons are 5-stars all the way! Shawn was the guy I worked with at Sheltons and he was absolutely awesome!!!! Thank You!!!!!! read more

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I purchased a car from shelton for well above market value in fall of 2021 trusting him that it was in excellent condition. When I picked it up, it had a flat tire and hadn't been washed, the gas tank was empty, and the windshield wiper fluid was empty. I should have taken my money back right then, but brian wasn't around and I had to get to work so I just called and complained. I also ended up having to pay back taxes because it wasn't registered. All things that I recognize are my fault because I paid him upfront, trusting him.. the tire continued to leak, though he wouldn't fix this, he agreed to fix the hose that attached the air filter to the carburetor (that had just been ducktaped before), months later after he got around to it, he put it on backwards (see picture below) and it broke again (I bought the part and replaced it myself the following week.) I took the car to the dealer to check out before selling it because I didn't want to cause the same problems for someone else. there I found that the nut that holds the tie rod end from the rack and pinion was never tightened on the driverside, the cotter pin was just put in without tightening the nut. I recently talked to the person I sold the car to and they indicated that they had to have it fixed and their mechanic said that it was previously repaired negligently. The list goes on. again, its my fault for trusting him, and I can thank him for that lesson learned. I highly recommend everyone save their time, money, and energy and just move on to someone with integrity. read more

Shelton's Auto Masters - the hose I found installed backward - Auto Repair Near Me - Kahului, Hawaii

Shelton is amazing! Knowledge, honest and communicative. He's definitely my go-to person on Maui! read more

I'm a big fan of Shelton's Auto Masters. I've had two automobile accidents, and they did a really good job of taking care of my cars, both were BMW's (Z4 & M6). While the other shops on the island we're not able to take care of my cars because of long waiting lists, Shelton's was able to schedule me immediately, and communicated with me every step of the way. read more

After our truck was stolen I decided to give this guy a try. I've dealt with other shops in the past but for some reason wanted to see what the "auto master" could do. Long story short, he got paid in full up front (minus our deductible) and literally no communication after picking up our truck from Lahaina. Finally tells us to pick it up on a Friday and then stalls for another week with EVERY possible excuse under the sun about why it's not ready. Funny thing is that he had the truck from the first week of December. Listen, For t he work done in that amount of time and outta pocket money we had to fork out because of his delay, I wouldn't recommend anyone to this dude. My wife asks him questions about the paint on my behalf and his answer is along the lines of, "well if you can't tell I must've done a good job". I get home after work to look at my truck and parts are still missing, broken part not replaced, half assed detail, sand marks on the new panels and trash in the paint on my tail light. Oh yeah my break light/ turn signal bulb still out but he did replace the tail light, and some swirl marks on the newly painted bed. Literally a month and about 10 day's to get this bs done. I didn't go in for a custom job or ask for special things to be done, just restore it to normal to what we had before and keep your word with time and communication. I'm happy my truck is back and is good but this dude just added to an already shitty deal we had to deal with. "There's a reason I have a line out the door. It's because I do good work" for the amount of time, zero communication, and end result with claims of being the "Automaster"....not even close. No recommendations for this place. read more

Very helpful and I would go back there for my Subaru maintenance the staff way nice and easy to deal with

We choose this shop because of their ratings and much to our disappointment received less than professional service for our sons car. After having the car for six weeks and no communication on the status, the repair to the steering wasn't even touched. When driving it off the lot and onto the high way, we had to immediately turn around and take it back as the steering locked up! We are so fortunate he noticed it right away and wasn't in an accident or killed due to it being the steering! Not only was it not repaired, we were told by the owner (Brian) he hadn't test drove it even though he told our son he did while taking his deductible. Strike one. Then the car was held for an additional week and when I called (and then hung up on intentionally) was told by another service tech the part had just come in and was going to take yet another week. I was lied to again with them telling me that they called to tell my husband all I was told already. Strike two. Last and ultimately the nail in the coffin was holding the car yet another week (still no communication) and my son being notified an hour before they closed on a Friday making it another weekend with still no car. I would be rating differently had there been better communication and no lying at the status, but I'm sure anyone else needing a rental car on island that's costing as much as a house payment could relate to our huge disappointment. I wouldn't recommend them to anyone looking for honest and timely repairs. read more

THE BEST AUTO BODY SHOP ON MAUI! Shelton's went above and beyond to spending hundreds of hours fighting the insurance company to pay for the work they owed. The work they have done is immaculate. They even put new pinstripes on my car. My car is 12 years old and now looks brand new. Mahalo!!! read more

This is by far the best body shop that I have dealt with on Maui. I have lived here for 32 years and have had to deal with a few body shops in my time. Honestly, they took a little longer than the other businesses quoted. But, wow!!! It was worth the wait. They did the job right, not just fast. Especially when talking about car repairs, quick isn't necessarily the best. They took the time needed to do the job right. I got my car back and it looks like a brand new car. They detailed it. It was spectacular. Shawn the manager of the office and the owner are so knowledgeable about everything car related and then some. They took care of everything. It was the best experience I have had with a local owned car body shop business yet. I highly recommend calling them if you need work done on your car. read more

5 star service deserves a 5 star rating. Great service on repairs along with great customer service - from the garage to the office, these guys made sure that our questions and concerns were answered to satisfaction. read more

I Have been having some serious problems with my car for a while One day decided to stop At Shelton's This gentleman went way beyond To make sure me and my children were safe when we drove out of there As a single father I was overwhelmed with gratitude The world needs more people like Bryan Shelton thank you so much. Forever grateful Jake Farmer read more

* 5 STARS isn't ENOUGH ** Truly - there isn't enough accolades that I can give for the overall service we have received from Shelton's. This shop is BUSY - and I understand why. The owner Brian (who I always called Shelton and only recently realized it wasn't his 1st name) goes OUT of his way to explain everything; to give a FAIR and REASONABLE quote; does his BEST to stick to the promised timeframe; is HONEST and isn't trying to pull the wool over your eyes; and is in general, just an ALL-ROUND NICE GUY - who KNOWS CARS!! ALL CARS!! He also has a compassion for people that you simply RARELY find today -especially in the service industry and even LESS in the automotive repair industry. And lets face it -- when your car suddenly goes on the fritz..and you are stranded without transportation... besides needing someone reliable and trustworthy -- someone with compassion certainly does A LOT to make a difficult situation so much easier to handle. Oh yes - and the laughter... Let's not forget the laughter. Brian has a way with changing frowns upside down - with the best personality around that has you wishing he was your new best friend. But ALL of this is JUST the ICING on the CAKE. The fact is that SHELTON'S is EXACTLY what his shop name implies: AUTO MASTERS... in every area from repair - to body work - to custom paint jobs. You will NOT find another place on Maui better than Shelton's Auto Masters. CLASS ACT - TRUSTWORTHY - DEPENDABLE - KNOWLEDGEABLE - SKILLED all the way!! Oh yes... and you know the expression "Everything filters down from the top?" Well everyone who works with Shelton is top-notch too. You are in capable hands. We will trust all our families vehicles to Shelton from now on (and this is after over 10 years elsewhere) .and lots of other repair shops along the way. (And did I mention that my clutch and stick shift work better than when I purchased my car BRAND NEW? ** Bonus: they even have their own tow truck.) You may see this same review on 3 other boards -- and that is because, after having to tow my car to 2 different places before I ended up with Shelton, I wanted to go OUT OF MY WAY to make sure that everyone knows how wonderful he is. He has no idea i was going to do this. read more