This location was previously Mike's Auto for more than 20 years, and was sold to the new owner. They provided consistently good service. The new owner is running things a bit differently, and I'm unsure of the experience of his team. Several of the adjacent shops recently closed and were still vacant. I'm not sure what the future holds for this building.
Positives
The new owner seems to be fully staffed. They check in your car and enter it into a database. They appear competent and efficient. However, I did not have any major repairs today. Today, I did an oil change and safety check, and it came out to a little over $140. ($30 for the safety check.) They seem to be relatively busy, and we have serviced all three of our vehicles here.
It appears that they are set up to do most servicing and repairs. I will update my review if I need to do something other than an oil change.
Negatives
They accept credit cards, but I found out that they add a 3% surcharge. Unfortunately, I was informed about the charge as he was running the card. I offered to pay with my debit card, but he said it was too late. He simply tried to push the cancel button repeatedly and said, "Sorry."
Suggestion
For better customer service, he should have offered to do a refund and then use my debit card. Also, post a sign at the counter about new policies or charges. read more