I hope this is connected to the new owner Shelton Ford- when I was in for just the regular oil and…read morefilter I was given a suggested repair price on my truck of $4900 but told it could wait another 5000 miles for bad brakes - I was shocked I hadn't been advised before such a major repair would be needed BUT the very next day I got a Carfax notice from Ford letting me know the value of my vehicle was less than what the repair would be - hard to imagine that was coincidental - I found another Garage to trust with my repairs - if I were you I'd do the same -

Before you consider using the service department at Bruce Titus in Shelton (Formerly Gillis),…read moreplease read the prior poor reviews and mine. They lack experience in their technicians and provide incorrect diagnosis and/or say they fixed the issues that I had brought my truck in for, only to find out that they never fixed them and charged me saying they had. I usually do not repeat an auto service or any other service after 2 bad experiences, but I gave them 3 chances, and I will never ever take my truck into Bruce Titus of Shelton, ever again!!! Do your due diligence in deciding whether to use them!

Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

This dealership stayed true to their word provided the quality services that they said they would…read morefrom the beginning to the end . They appreciated our business and we appreciated their commitment to upholding the company quality standards. Christmas was here and soon the new year came and so did the professional team in the service department . We really appreciated the communication updates that was provided and the speedy response from the team . I would highly recommend this company for anyone who appreciates honesty and work done in a quality timely fashion with honesty from beginning to finish. They listened to myself and my wife they treated my wife with the same respect and integrity that they showed me. Our vehicle was clean with no greasy marks from service performed we did not have to clean up after them the are a true professional service.

Viktor worked on two of my cars, one I was upgrading exhaust system on, the other had catalytic…read moreconverters cut out by thiefs. Good pricing, quick service, they know what are are doing and have been doing it for years! Highly recommend.

This place rocks! The staff is pleasant, knows what they're…read moredoing and provides 10/10 customer service. This is the best muffler shop I've ever encountered. Every new truck I have a 40 series Flowmaster installed with dual tips.

Friendly and prompt service on Sunday. Quickly unlocked car for around $100.00. Other options shown…read moreonline were more and hours out. Recommended for Lockout service.

I've had nothing but respect of others until dealing with the customer service here. It is a…read morecomplete sham and if they want your vehicle they use every borderline rule of law and extort you into financial losses. I would never allow or use their services for my company or personal needs. There is absolutely no value, integrity or moral compass with the office lady who doesn't have a clue. It's a financial rip off.

I was contacted onn the same day that I put my request. And…read morethere's been great communication.

2 cars full tint. He dis a creat job and was quick and good price. Will tell allmy friendsread more

I went to their auction and the guys were really cool, they told me about all the cars.read more

My driver was highly skilled, exceptionally professional, and wonderfully efficient. No wasted…read moremotions. Backed the car into my driveway perfectly. Overall a great experience, from the woman who took my initial call, to the driver himself. Outstanding. Mark Pugh, Tacoma, Wa.