I recently had a remarkable experience at Dodge Ram in Shelton, WA, that I feel compelled to share…read more Faced with a major problem on a brand-new vehicle, I reached out to several dealers, but none were willing to help--except for Dodge Ram in Shelton. They were not only willing but also eager to tackle the complex issues that kept appearing and disappearing. Their team, especially Daniel Kuni and Aaron Heard, went above and beyond in diagnosing and repairing the problem. Their dedication and expertise were evident, and they handled the entire process seamlessly. These employees deserve a significant shout-out from the owners for their exceptional service. The customer service at this dealership is unparalleled. They are incredibly honest, transparent, and genuinely care about their customers' needs. It's refreshing to encounter a dealership that stands out in this way. Additionally, their veteran-friendly attitude and down-to-earth approach left a lasting impression on me. The pride they take in their work is palpable, making it clear that this is not just a job for them but a commitment to excellence. Because of this outstanding first visit, I am now a lifelong customer. If you're looking for a dealership with exceptional service and integrity, look no further than Dodge Ram in Shelton, WA. JP

Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

I highly recommend perfect reflections. they actually took over a repair on my car from another…read morerepair shop where my car literally sat for close to two months. Jason at perfect reflections had the work done immediately, and did an amazing job! perfect reflections !

I was sideswiped by a plumbing truck and had damage to my driver's side rear quarter panel, running…read moreboard, and wheel. My insurance company wanted me to take the truck to one of their shops in Olympia, but I wanted to keep it closer to home and support a local business. I chose Perfect Reflections and am glad I did. Jason was easy to work with, kept me well informed, and fought with the insurance company to get my repair as close to fully covered as possible. Because his labor rates are a little higher than those of their contracted shops, I had a small out-of-pocket cost in addition to my deductible, but he did a beautiful job on the repair. It looks brand new and even better than it did before the sideswipe!

Was looking to buy an RV from Sundance RV and when I told them I wanted to get a full vehicle…read moreinspection they recommended Hudson Car Care. They drove the RV over. Hudson did a full $150 inspection. They told me they found nothing wrong with the RV and would drive across country in it. Great RV. Well, with that bill of health I purchased the RV at asking price. Fast forward. I have the rig and take it to my very trusted reliable auto shop to take a look at why my tires are different sizes. They did a full inspection of the rig and massive issues. Bent and broken axle, broken suspension bags, the list goes on. Items I asked Hudson to specifically check that they said were good. Nope. Obviously they're in league with Sundance. Crooks. I wish I could foot them with the bill. Disappointed. Disgusted.

I'm an easy target. A woman who knows nothing about cars. New to the area. Luckily, someone…read morereferred me to Hudson Car Care. I called and left a message about my 2012 Toyota Corolla LE. When I turned my key it wouldn't "bounce back". So, it was making the starting sound, but it wasn't ever catching and starting. (See? No idea what I'm talking about!) Keith Hine called me back. He was patient with me on the phone, asking a lot of probing questions. Beginning with the battery, which was in working order. Keith theorized that it might be the starter switch. But, they wouldn't know until I brought my car in. I brought my car in expecting to pay hundreds of dollars for parts and labor. But, before they began anything diagnostic on my starter, Keith had my battery checked. ... I though this was weird, because it was working "just fine". Or, so I thought. Hudson Car Care found that the side of my battery was bulging! They charged me a fair price for a new, quality battery, installed it for free, and sent me on my way. (Noting, of course, that if I had any other problems with starting the car to come back.) It's been several months and my car still starts like a charm! Thank you, Hudson Car Care for your honesty, integrity, and friendly, knowledgable, and helpful service. You saved me hundreds of dollars, earning my trust and future business.

Amazing service, Christian owned , and quality experts to automotive parts and navigation to fix…read moreyour vehicle .

Visiting in Shelton from Reno. My 2009 Toyota had an exhaust leak at the cat converter joint that…read moreneeded welding. Cary's was recommended by a local resident so I made an appointment for service. In and out in less than 30 minutes with a great job at a reasonable price. If I'm ever in Shelton and need a repair, I will definitely be calling Cary's first! Thanks, guys!

Went in with a leaky tire ( a valve ). I was there less than 10 min. No charge. When I need new…read moretires , I'll check them out

Great place to buy a car! Exceptional service and great inventory. 10/10 would recommend if you're…read morelooking for a really clean used car.

AVOID OLYMPIA AUTO SALES!…read more It's a shame I need to write this warning - I actually liked the salesperson I worked with, and I felt like I got a fair deal on my car. I planned to write a positive review when I got my license plates which would complete the transaction. But a month after I took possession of my car they tried to extort another $300 from me, and that's just not right. After test-driving my car I negotiated an "out-the-door" price including "Tag, Taxes, and Title." Their salesperson confirmed my home address and appropriate taxes for my location before we finalized the deal and signed the agreement . The next day I brought two cashier's checks to pay the car in full, and signed the final sales contract at that same negotiated price; we also signed a form that says I owe them nothing and they owe me nothing. I live an hour away, so they said would have the plates mailed directly to me. However, a month later I got a call saying they had received my license plates and wouldn't hand them over unless I gave them another $300. I called back to the original salesman who seemed very nice, and he said he would get it resolved for me. But after a couple of calls he said I'd need to call their other location and speak to the owner. When I tried to resolve this with the business owner, Marty Clark, I was told "I don't care what you have signed. You don't have to pay us, but then you won't have your plates and can't drive your car." When I reiterated that I had a signed agreement with his staff member for an out-the-door price and that I'd need to raise the issue with the Attorney General's office, Marty Clark said "my mom works in the Attorney Generals' office and I'll have the complaint killed." Washington State has thousands of car dealers. Find one that won't try to extort money from you after you've signed an agreed price. Editing to add: If you have encountered the same problem with Olympia Auto Sales, please file a complaint with the Department of Licensing at https://www.dol.wa.gov/forms/600006K.pdf and with the Attorney General's office at https://www.atg.wa.gov/file-complaint.

I had my Volkswagen Westphalia engine rebuilt at wagon werks, my engine was old and getting tired…read morewith valves tapping. Kevin rebuilt my engine to a much better running engine than when it left the factory i am sure. He is very knowledgeable and highly skilled i feel. He uses the best replacement parts available. I feel very fortunate I was able to get on his schedule as i now have Westphalia with lots more power, better shifting, no more gas fumes, starts instantly without any dash lights remaining on after starting. I feel any area where my 40 year old VW could be improved was mentioned and completed with my buy in. Truly above and beyond an engine rebuild. Huge Thank You to Wagon Werks.

Great timely service, they went above my expectations and we're pleasent to deal with, I felt they…read morewere honest with me and didn't treat me like I was just a woman who dosent know anything about cars. Thank you

Best mechanic in Shelton is Jacob. Needed front brakes replaced and he not only gave me the best…read moreprice out of 5 local estimates, but he did the job quickly and with stellar customer service. Highly recommend.

I have only had good experiences with Hudson. They replaced my Transmission 15,000 miles ago or…read moremore. I've taken my vegan in for other service and I recommend other people give them a try. I keep expecting to get let down like every other shop has for me but this shop deserves 5 stars no matter how our relationship turns out.