Had recall work done on my 2015 Nissan Van..staff was very friendly and efficient, waiting room…read morethere is comfortable with TV snacks and an automated coffee machine that makes unlimited coffee to your liking...

Yesterday, my wife and I purchased a vehicle from Nissan of Olympia. I have been buying cars for…read morethe last 40 years, and without question, this was the best car-buying experience that I have ever had. The vehicle that we initially wanted to buy did not suit our needs. They were very understanding of that and helped us find the perfect vehicle. We got an amazing deal and walked away extremely happy. In the past, I've made vehicle purchases and left the lot with buyer's remorse. Yesterday, we left the dealership knowing that we had gotten a great deal. The entire staff was very courteous and professional. I would personally like the manager, John, my salesperson, Jeff, Tom, and Adrian from the service department. When it comes time to buy a new vehicle, Olympia Nissan will be my first and only choice. Al Newman ,

Had a great experience working with Jim Westrich when purchasing my car. Very attentive during the…read moreprocess, kept me informed every step of the way.

Had concerns and questions about a recent service visit. Called and was assured a service manager…read morewould call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again.

I purchased my car from here just over a year ago. The staff here were super kind and transparent…read morewhen we were searching for a car to purchase. I will say I probably could have gotten my car for a bit cheaper elsewhere as my family recently purchased the same vehicle in better condition for cheaper at another dealership. I don't know if it just depends on the location as well, but I know where they reside in WA cost of living is more expensive than Olympia so I was bummed finding out that I paid a bit more. Once again, I'm no car deal so there may be things I just don't know! I will say it was my first time having to purchase a car so there are things on my end I should have done to have a better outcome with my used car in the future. While my car had no big problems when first purchased, a PPI would have likely shown me that my fuel pump assembly would end up needing to be replaced soon. That was almost $2000 to replace which is hard when you're still paying off your almost $10,000 loan. Once again, this is my fault as a consumer as I should have gotten a PPI prior to purchasing and you ALWAYS should when purchasing a used vehicle (it could save you thousands of dollars in repairs). Otherwise they have been great to contact whenever I had questions or concerns with the vehicle and always willing to help me. I'm pretty sure they said they are a family owned business and the father and two sons work there. They are SO sweet. I have nothing but kind things to say about this business and the fact that they explained every process and were patient with my millions of questions just proves to me they are good people. They truly are good guys!!

If there was a negative star that's what I would have chosen on this rating. My veteran friend whom…read moreI've known for years visited this dealership last week in need of a reliable car, after he was fortunate and lucky enough to win 5k at the casino the day before, he drove directly to "The Good Guys" to help him out. They completely took advantage of a handicap veteran who is an amputee. The very next day I went for a drive with him and no sooner did we get a mile down the road that I knew the brakes were metal on metal and then we got on the freeway I knew how serious of suspension issues there were Him being hard of hearing could not hear the brakes, and honestly had an anxiety attack while driving and had to pull over it allow me to drive home I was so furious that they would sell a car in this kind of condition that I had him go to a reputable business and get a complete inspection. He walked out an hour later with a 4,500 estimate on repairs which did not surprise me and we are going to pursue whatever we need to do to get this issue resolved or I will personally make sure I make a blog to my YOU TUBE CHANNEL with how sleezy used car salesman can stoop to and literally send someone out on the road with a clear safety and driveability issues. And while reading what EDDIE the owner swears are hidden reviews and are 4.5 stars or above, and states that there has only been 1 lone bad reviews is completely false. I read atleast 10 reviews stating the same, that they had driven away in a vehicle that was unsafe to drive and a complete mess. There was one that was a single mother with a small child he had no problem selling an unsafe car to that broke down just less than a month after buying it. I will be meeting the owner today and will be updating the public on how these " Good Guys respond to proof they will be shown .

Ben is a very knowledgeable and professional salesman. Would do business with again!!read more

Lenell Washington was my sales person and he did a fantastic job. Knowledgeable, professional, and…read moreextremely helpful. Best experience buying a new car!

We took our car into a different shop and was told that just for the transmission alone it would…read morecost us over $13k. There are many shops that when a women calls they tend to treat them like they are inferior, not this place. Ken was beyond helpful and even provided us a place to call if we wanted a refurbished transmission as he knew we were looking into options to save money but yet still get the job done right. We had our transmission replaced with Mike's Automotive and even with a few hiccups, nothing that was their fault...just a few extra things that had to be replaced to get the car in running shape since it had been sitting for some time. The fact that I never felt inferior by their staff and they kept the communication open with us was truly amazing. We were looking for a good automotive place and this definitely will be the place we go to from here on. Thank you to the staff for making us feel like we were part of the family and process during the process of all of this.

I had been bringing my car here for several years now. My windshield wipers had stopped ejecting…read morefluid and the reservoir had leaked out the fluid I had replaced. I received a call advising me that I needed new nozzles that would have to be ordered and oh, by the way, my rear brakes needed to be replaced in the next few months. The estimate was $1,900 for both. At first, I was going to do it but then started thinking about it and consulted with a friend who suggested I take the car to Les Schwab for a free second opinion. When I told Mike's I was going to do that, I was told I would have a $200+ diagnostic fee. First off, I NEVER asked them to check my brakes! To really get a thorough look at the brakes, they would have to remove the tires. I picked up my car and advised them that WA RCW 46.71.025 states an auto repair shop may not charge a diagnostic charge unless advised beforehand or in writing. The manager quickly said they wouldn't charge me. The young kid tried to tell me that because I had my car in a few months ago (for regular servicing), that I had given consent. Nice try, won't fly. After picking up my car, I went to Les Schwab (had just gotten new tires there) and they told me I still had 5mm on the rear and 6mm on the front which was probably good for another 15k miles. I average about 7k a year. When I picked up my car from Les Schwab, the man helping me told me I was the second complaint that day from Mike's. Not a good batting average. I'm a 70-year-old woman but I'm not stupid. I told them, I don't trust you anymore! They clearly intended to take advantage of me. Too bad they didn't realize I am a recently retired WA State investigator, and I know how to do my research. I received a phone call from Mike the owner that night but was too angry to take the call. He left a message to call him. No apology, nothing. Never tried to call again. I gave him a week to reach out again before deciding to write this review. Too bad, so sad.

My adopted son just bought a 2020 Toyota Tacoma, low mileage, and in perfect condition from Olympia…read moreAuto Source. I was surprised what good condition it was in. It's a plain Jane rig, but in my mind, that's great, as there is less to go wrong going into the future. Paul, the salesman, wasn't pushy, answered all questions, was very knowledgeable about Toyota, and the vehicle. My son felt confident he was buying a good 'rig', and I was too. Paul also gave us a very liberal price on a trade in. It's nice to go to a used vehicle lot and come away feeling good about your purchase. If you're tired of the big boy sales pressure, and the ill feeling you get shopping there, give Paul a try. I don't think you'd regret it.

We've purchased two wonderful vehicles from Paul.l and recommended him to friends. A more honest…read moreand fair dealer you won't find.

Amazing! We bought a car from Maz and PNW Affordable Auto for our teenage driver. What a positive…read moreexperience! Maz was easy to coordinate with. We worked together to have the car evaluated by our mechanic, and then we came together on a mutually beneficial financial agreement. If all car buying was like this, no one would stress about it. I highly recommend you give Maz a call today. Check out his assortment of cars. His knowledge of cars is impressive. If we need another car, we'll be at PNW Affordable Auto!