My driver was highly skilled, exceptionally professional, and wonderfully efficient. No wasted motions. Backed the car into my driveway perfectly. Overall a great experience, from the woman who took my initial call, to the driver himself. Outstanding. Mark Pugh, Tacoma, Wa. read more

Tried to extort us for extra money. The girl who I spoke with, Jane, said she was the manager. I called at 11:46 am to ask if we can come to retrieve items from our totaled car, she said yes, so I said we are on our way now. We arrived at 12:19 pm, they had put out a handwritten note saying they were closed for lunch. I called, Jane answered and now told me they were closed to lunch. I told her she should have mentioned that to me when I first called and said I was on my way. She said she forgot. I asked if there was anyone there that could let me in, she put me on hold. 5 minutes later, she picked up the phone. I asked if someone was able to let in, she said yes, IF WE WERE WILLING TO PAY THE AFTER HOURS FEE. Seemed sleezy and incompetent. Beware of this company and Jane. read more

I went to their auction and the guys were really cool, they told me about all the cars.

My HOA wrongfully called Burns Towing to have my van towed from my own neighborhood last week. I had temporarily parked near the playground, assuming there would at least be a warning or a heads-up beforehand. Instead, my vehicle was towed without notice. When I called Burns Towing, I was told it would cost over $800 to retrieve my van--even though they'd had it for only about three hours. While the staff member I spoke to was professional, the company's charges are outrageous. Because I didn't have the full amount that day, I was forced to wait until the next day to get my van, which meant additional fees of over $100 per day. By the time I got my vehicle back--just 30 hours after it was towed--the total cost was more than $940. To make matters worse, my van was blocked in on all sides in their lot, making it feel as if they didn't expect me to be able to retrieve it before the weekend (when they're closed). On top of that, the paperwork you have to sign waives any liability for damage or stolen items--which is frankly ridiculous. I'm grateful my family helped me cover the cost, but without them, my van would likely still be impounded. Between the predatory fees, the questionable policies, and the lack of reasonable notice, this was a terrible experience. To their credit, every employee I encountered was at least polite, but that doesn't change the fact that nearly $1,000 for less than 2 days of wrongful towing is shameful. Judging by the number of one-star reviews, I'm not alone. Burns Towing seriously needs to revisit their business practices--treating people this way is not sustainable. read more

Wow.. unbelievable at 11:30 AM on Saturday morning during a street fair. Cars that were parked in business areas where being towed.. completely understandable... BUT THE PROBLEM WAS BURN'S TOWING TRUCK DRIVER! I WITNESSED THIS WOMEN CALL A FRIEND A NIGGER AND SPIT ON HIM.. In 2024 is this the type of people we want working for us and sending out into the public? i'm appalled at the way she conducted herself and the explicit things that were said, and the way she treated this person she started the disrespect, she was hostile and just nasty from jump.. no one looks forward to a truck driver, but everyone should always be professional, and she went beyond radical! please never hire this company to represent your business in anyway... read more

Burns Towing - Burn's tow truck in Tacoma, 5424 S. Puget sound at 11:30 Sept. 14, 2024 - Car Auctions Near Me - Tacoma, Washington

Great family owned and operated for many decades I worked with them in the 1980's Totally professional company read more

Crashed my car back in November wasn't my fault the city sent it to Burns towing. Burns let the other persons insurance company impersonate as mine. And allow them to pick up the car when they were not authorized to do so. Only My personal insurance was authorized to do so. With burns allowing this. The other insurance company sent my car all the way to the other side of a country. New Jersey. Once on they had it on hand they would not tell me where the car was located for about a month in a half, I only got my car back due to a legal team contacting the other insurance company. I'm not saying burns towing is bad. But my personal experience was horrible. This slip through the crack is still causing me trouble 6 months later. read more

Girl who answered the phone was super unprofessional, answered the phone with " sorry your mom called me at the same time" which led to me questioning if i had even called a towing company. She assured me after it in fact was a towing company. Gave them info and apparently they aren't competent enough to tow a dead Tesla model 3. Car has been towed before on the wheel things but I guess they won't touch a dead Tesla.... Can you believe that. Curious what they will do when all the cars are electric down the road.. read more

Ok service and we're on time would consider using again in the future prices were competitive and fair

This has got to be the most unorganized and unprofessional and what a rip off!!! I told them I was living out of my truck and they still auctioned it off I cane in to pay for one of my trucks bills so I could take it home that day and they lied to me and told me they no longer had it ! Which was a lie because it got auctioned within the next couple of weeks. After I asked. ​ read more

Another company that chooses to screw people instead of manage their business well. Watch out for added charges, magic fees, ridiculous flat rates, and a really creepy atmosphere. Your first clue that something is amiss.... they don't work with insurance at all. But somehow magically know which other tow drivers have insurance. 1500$ for a 4 mile tow and 13 days behind a fence is pretty excessive for a company that won't even call insurance for you. I mean 750$ a week is more then the rent on my decent house. It's sitting behind a fence for crying out loud. read more

I would like to compliment the owner at Burn's Towing, as well as HER team. First and foremost I find it amazingly delightful to know that this company is owned by a woman!! Her team is like one big happy, productive family. Ian picked up my boyfriend's truck today, and handled every move with kid gloves. Kris the owner relayed all the information to her team member Garrett, who was detailed and thorough on his communication with myself and their driver Ian. When towing is evolved there usually is a negative situation that happened, and that's the nature of the business. The truck went in to a local automotive shop, and the outcome will probably be expensive. But, none of this would have been possible if the truck didn't get there safely. I was so impressed on how Ian took his time to hoist the truck up and secured it. Thank you Burn's Towing for giving amazing customer service! Leanna Westby read more

With paperwork denied me access to my private property and my trailer after showing them title and now they're selling it under the homestead actor you're not supposed to no help read more

this is the second time my car has been towed by these people. The first time my car was stolen and the police didn't contact me until almost 3 days later so I automatically had to pay the tow fee plus all the storage fees even though my car wasn't drivable at the time. Now this time my car again was not drivable and they want to charge me almost $300 just for the tow to tow my car literally less than 3 miles after it broke down near the Tacoma dome. obviously if I had had the money to tow the car in the first place, I would've done that but since I didn't now that you're trying to charge me these ridiculous fees and if I wanted to just turn the title over to them, they would still be charging me about $300. The car is older and doesn't have coverage for towing it's not worth that much in the end, I just don't have the money they are asking, yet every day it adds up. why not just push my car the two feet further up the hill to get it out of the red zone? I had no way to get anyone to help me it was the middle of the noght and no one was answering, now my car needs to be towed from the yard and I don't even have the $400 to get it out... read more

Great looking fleet of wreckers that you have there Zack I can remember when I drove with Burns In the 1980s . That was when Sharon and Lou and Jim Wiesinger were there. read more

worst experience EVER. accidentally parked in the wrong spot and my jeep was towed 8 miles and they charged $750 for less than an hour to get my jeep back. charged an extra $150 to get it back that day...totally unethical how much they charged. Would NEVER RECOMMEND THIS COMPANY TO ANYONE read more

I looked up the definition of POS in the plural format and Burns towing came up. I now know why they are called Burns, because its the same feeling you get after a super large dry #2 that rips your hind quarters. Typically it's a client that comes in and is unruly and get the cops called on them this is the 1st I've seen where is the other way around I called the cops on these guys when the price was quoted and then switched it to "additional" fees. I asked how much more And the guy told me $40 I ask is that included tax he said no then I replied well then it's not $40 than is it it's $44 with tax next time say $44they couldn't answer a simple question About the law or their policy. I cant tell you the name of any of them except one who ran from the scene and ill reserve that... very amateur a disappointment, ignorant and asinine. read more

My daughters car broke down and our insurance company referred us to a tow company. We contacted them and twice they changed the pick up times then never showed up. I called my local tow company Burns, had used them before, and got great customer service and a tow within the hour. I will always call Burns Towing. read more

I would not rate any star on customer service but in order to post this review it needs a "star" Garrett is the person I walked into the office and had, well, not really assisted but "had" to not help me. I don't know if that is his norm of his person but dude! you should be behind the scenes. I asked for help but he was SO busy reading the document behind the document I gave him permission to look at and he IGNORED ME when I asked for his attention to not look at other paper I haven't read any other comments regarding this company but they need classes for customer service. No, customers are not always right but if you are in a situation that you assist customers, PLEASE PLEASE wake up and take care of the people coming in and through your business. A smile, compassion and humility goes a LONGggg way; it is also good for the body and soul. read more

Three months ago my husband drove my car to the store and when he came out of the store the car was gone. Several weeks later the police found the car and had it towed by Burns Towing. I called Burns Towing and was told I had to pay $300+ to get my car back. I couldn't afford it...so they kept my car and sold it at a profit. Now they've sent me another bill for $753.77...which I still can't afford. Burns has already made $500+ profit from the sale of my stolen car, and now they're threatening to take me to collections. So let me get this straight....Burns Towing took MY car for FREE and sold it for $506.92!!! But they feel I Owe them????????? They feel like TAKING someone else's car means they deserve $1,260.69!!!!! Burns Towing is Crime Profiteering and Gouging crime victims of stolen cars! read more

Exotic car owners, I would highly recommend Burns Towing as the only local transport company. My family and I have used them several times to transport our extremely rare Mercedes G650 Maybach Landaulet. Drew and Kris are extremely professional. On top of it, they are one of very few local tow companies with high enough insurance limits to transport a $1.5 million dollar vehicle. Reasonable rates as well. Don't risk messing with any other company when it comes to expensive cars. A million times over, thank you! read more

Burns Towing - G650 Maybach Landaulet - Car Auctions Near Me - Tacoma, Washington

My car was picked up by Burns towing on early Wednesday morning and when I went by Wednesday afternoon after a very long night I have grabbed a few belongings in sight I needed. My car was with burns towing until Friday morning about 11am and when it arrived to my insurances shop all of my belongings of value were stolen out of my car. AirPods, Cash out of my server book (all folded tips people had given me over the years), cleaning supplies, etc. probably over $400 of belongings. DO NOT TRUST THEM!!! read more

Your driver who has a shaved and or bald head with white beard wears black rimmed glasses, really needs to learn how to drive. He also needs to pay attention to which lanes are turning and which are not. You nearly caused an accident with THREE vehicles for not paying attention to what lane you were on! By coincidence, we happened to have headed towards the same side of town. You cut more people off in the same manner you cut me and the three other cars off! You're an a-hole! read more

Called in and Garrett, a very rude man with such a short patience, sounded like he didn't want to help out after making a call to get information on a vehicle. He was very prompt and couldn't provide information when I asked for a total price on how much it would be to get a vehicle from impound. I was trying to write a check out to the company to retrieve a stolen vehicle and needed the direct amount, but he told me "I don't have a calculator on me." Sure you do buddy. Your phone or your computer has one. I honestly could not comprehend how much this guy hates his job. Goodluck to this place, your guy picking up calls had me disgusted with how his service was. read more

They are a horrible tow company! No customer service at all, they are dishonest honest and cheats! No one should ever use them, they don't care about the victim of the accident or situation. read more

Zero stars. The arrogant and dismissive man I spoke with on the phone likes to take advantage of hard working people. Charging me $400+ for my car being mistakenly impounded for less than 4 hours. My car was stolen and abandoned and I spoke with the business it was left by that I had a tow scheduled and there was a miscommunication and my car was towed. My car was there less than 48 hours I'm the victim in this situation and they are charging me what some people make in a week to retrieve my car. The worker man I spoke with lacked empathy, compassion, soft skills, a sense of community, and was frankly arrogant and condescending. I would not recommend this business to any human and I don't respect any business that takes advantage of victims and charges inflated predatory prices. Spoke with state patrol's tow supervisor and he informed me they are charging me 135%(the legal maximum) above the set price. This is a business that sits in one of the least affluent neighborhoods of Tacoma charging the highest legal rate possible to offer remedial, egotistical, and snooty customer service. You should have to have a character and personality assessment to operates business that gives you control of citizen's personal assets. This is a city that I love and businesses like this are what give Tacoma a bad name. This is not a respectable business but rather a glorified hustle. read more

Wonderful experience. Needed my daughter's car towed to the shop. Colton was very efficient, knowledgeable and super nice. 5 stars for the company and driver. read more

This tow company has the worst customer service and just plain out rude. I had to pickup my recovered stolen vehicle from them. They charged me over $200 for my vehicle to be towed a couple of miles. They sure know how to screw a person. When we first went into the office area my husband asked a question to a bald gentleman and with an attitude he rudely dismissed my husband and pointed to another guy and said he will help you. My husband tried to ask a question again and the same happened. The whole transaction was ridiculous. I went into the tow yard to check the vehicle out before I signed off on it and wanted to move it because it was wedged in between 2 vehicles. There was an employee in the tow yard standing guard by our vehicle and wouldn't let us move it until we paid the bill, just pathetic. Wouldn't recommend them to anyone. read more

AAA call. Fast response and Trey handled our awkward placement to tow us out of well. Appreciate his work, talent and courtesy and safe delivery. read more

I was stranded on the side of the road for 3 hrs with 3 young kids and wife in a cold rainy night. After waiting for so long (2.5hrs to be exact) for another tow company dispatched by insurance, i fig i would find someone else to get me out of the side of the road. Burns towing came to the rescue. Outstanding drivers towing dispatchers kept me in the loop as to where the driver was and eta to my location. I would recommend this guys to anyone. read more

Burns Towing - Car Auctions Near Me - Tacoma, Washington

I needed a tire changed and started to do it myself and messed it up. I called AAA to get help and they sent Mark from Burns Towing. He showed up quickly, was friendly and efficient. He took the extra steps of helping me get the flat tire into the back of my vehicle and put together my spare tire compartment. I like calling out good people for a good job. read more

Fast service only waited 30 min for the tow. Driver was nice and easy going same with the dispatcher.

Wonderful family ran business! Hard working people serving their community! Thank you for following the law and standing up for yourself.

I've never had a vehicle towed before now so I have no comparison, however, my car was stolen, the police found it, so they had it towed to Burns since I couldn't pick it up in time. from the road it looked like a little tiny thing, but they had a good sized lot. Anyways. mind you, it is almost midnight and I'm both hysterical and angry at the same time. the great worker (cant remember his name he grew up in eatonville though!) was able to calm me down and make me feel welcomed even though it was so late. While my car only sat on their lot maybe an hr total it was a bummer because it was still $100. thats some expensive babysitting. anyways. the experience was wonderful. my only Complaint is the price.. but for the quality of the worker, I can handle that read more

They were wonderful! I never had such a fantastic Tow Truck Company before not even AAA. I had an abandoned, broken van in my yard for 4 years from a previous relationship and was not in my name nor did I have the keys. I was fined as a public eye sore. I called them and explained my situation. They not only came out and towed it out of my back yard when other Tow Truck companies said they could not because it was too far back or because it was not my vehicle but they came out that same day and at the time that was agreed up. They also asked about if it was front or rear drive and what direction the van was parked. I never knew that it mattered because if not in the right direction it requires a tire lift. If only I knew about BURN'S TOWING. THEY ROCK!! I would totally recommend them! read more

NEVER DO BUSINESS WITH THEM. I had my car tow to this shitty business and when I went to get my car releases there were damages on my car. When I went and got it release I noticed that my car was dirty and the guy told me that it was dirty because of the ashes fall from the fire from Oregon so I am like, okay, I'll go get a car wash and that's when I notice the scraps and scratches on the side of my car. I called them up to tell them what happen and the receptionist told me that I need to speak to the manager so I decided to drive to their shop and when I got there the manager gave me attitude and told me that I have to talk to the owner who at that time wasn't there. Next day, I called to speak to the owner and told her what happen to my car and she gave me a bitch ass attitude by saying "how do we know that the damage didn't exist before we went to tow your car?" I then told her that my car was in a perfect condition before it got tow and she told me that she will not be responsible for the damage so I told her that I am going to seek legal action which taking her to civil court. FYI: I will never do business with them ever again and no one should not do business with them. I wouldn't even give them one star if it wasn't required by Yelp to write this review. This place is a piece of shit and so is their manager/owner. I hope karma fucking bite them in the ass rather in health or financially just for the greed of ripping people off and not taking the full responsibility of their wrong doing read more

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I'll tell you right now drew in Chris the owner are fantastic every time I've ever needed anything I've given them a call and they've made me a priority I work for a roofing company and one of our trucks had an issue that made sure are truck was picked up right away thanks guys I'll never call another place I know why my grandparents have been friends with these guys for over 20 years and my grandfather had an auto body shop and used them always to notch guys thanks again. read more

I have used them a few times unfortunately haha. Always the best service, fast response times and competitive rates. Willing to put the customer first. My kinda business. Highly recommended read more

Had to use these guys recently and was quite pleased with everything. They were very cautious not to damage my car (it's lowered making it hard to get up onto the bed). They showed up at the exact time I had specified too! I would have given them 5 stars but the next day (today) when they came to pick it up again to take it to the dealer (they were closed last night so it was a 2 day adventure) they showed up without a flatbed so they had to send someone else making my wait a little longer but overall a really good experience. read more

I got a flat last week from one if Tacomas famous potholes. Could probably not have come at more inopportune time frankly. Called AAA, (love those guys!!) And they said they would get someone out to me. The guy from Burns called not 5 minutes later to check my location and was there in about 10 mins. When he arrived, very pleasant very professional. Got me fixed up and went over safety issues and I was back on road in under half hour start to finish. Cant ask for more than that!! Thanks so much guys! read more