Cory was dispatched through a sister company and made sure to tell me to call him directly next time. Absolutely, since I was charged $212 to tow my son's car about 20 blocks to our house. But anyway... It had been...a week. My younger son's car has been in the shop so he has been borrowing his brother's car while his brother is out of the country. His brother's car is a finicky starter and had needed jumped a couple of times during the week. Needless to say, my son and I were over the car troubles completely. Well, he got the car started and went to fill it up, then of course it wouldn't start again. We tried everything we could think of until we called for a tow. When Cory responded, he diagnosed the problem before even putting it on the flatbed. When he put it down in front of my house, he was able to prove his theory and tell us where to get it fixed for the best price. Not that I ever hope to have to, but I will be using Cory again if needed. read more

I would highly recommend emergency roadside assistance. When I called for the service, they answered right away and they're very reasonable on the pricing. They also informed me well enough about the competitors in the area how much they charge their dispatcher and their drivers keep in contact with you. How long the wait time until they get to the car when they arrive and they verify with you which vehicle it is and license plate number so they don't make a mistake which I really appreciate the professionalism, and they also work with you on and where you need to drop it off so once again, I highly recommend using their services read more

This tow truck company was towing a car on 9/18/23. The car was not strapped down all the way and came off the tow truck, hitting a car while stopped at a light. This caused considerable damage. The driver of the tow truck refused to give any identification or insurance information. The driver of the tow truck called the owner of the company and left the scene. The owner of the tow truck company came to the scene of the accident. The victim asked again for insurance information and the tow truck company owner refused and assaulted the victim when asked. He also threatened the victim with violence before leaving the scene. This tow truck company should not be operating without licenses and insurance. The tow truck company owner should not be threatening and assaulting people. DO NOT DO BUSINESS WITH THIS COMPANY! read more

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10|10 recommended!!! Great prices! Great customer service! I called for tire repair and he was there under 10min life saver!! I believe his name was Corey read more

Highly Recommend this company to anyone in a Jam! Corey helped me out multiple times with stuck ball joint and dead cars with a reasonable price and came in a timely manner Even helps out those with lower cars and gets it! read more

Excellent service! Prompt, great customer service and very knowledgeable about cars. They troubleshoot the issue before towing and in my case, they fixed my vehicle so I was able to drive it to my mechanic. Great work ethic and they go the extra mile. I highly recommend them. read more

they came through in a big way I'm one of the worst days I've ever had!! On 7/8 my Kia forte was stolen and taken for a joyride & totally wrecked, and I had no insurance. I am like every other person in the world just working to make it to my next paycheck. ERA really came through with a great price when they knew I was on a budget and came to the scene promptly to tow my car. I really appreciated the care and honesty they gave me. Definitely would recommend! read more

Super helpful guys! Helped us jump start our car after a few failed attempts at having some other folks try. They knew a few tricks of the trade to get us going again that I had never even heard of. Would recommend their services to anyone in the area. read more

Cory Thomas was very helpful! I accidentally gave them the wrong info about my drive train and Corey said it was no problem and came back a second time, no problem! Got my vehicle back to my house promptly and made the whole experience worthwhile! Thank you! read more

Excellent service, quick & helpful highly recommend. Also didn't have an available driver so came himself!!!! Talk about top notch service at 4am! read more

Customer Service is excellent! Tow truck arrived asap under 20 minutes on a Sunday morning. The tow truck driver was professional and friendly. We would definitely recommend this company to our friends and family. read more

On March 2, my car broke down. I needed a tow, so I called Emergency Roadside Assistance and Towing, in Parkland, Washington. When they lifted my car, they unknowingly cracked my oil pan. This was discovered the next day by a mechanic. I called and told the tow company about it. They said they would send someone out to look at it on March 5...nobody came. I called them back and they told me they would send someone out on March 6...nobody came. When I called to follow up, they refused to return my calls. I had my car towed to the Audi dealership to have it repaired. Audi called Emergency Roadside Assistance and Towing and also has not received a call back. The cost to repair the damage they did was $800. I am a 21-year-old college student trying to finish my degree on my own. I don't have this kind of expendable funds. In order to pay for this damage, I missed my rent payment and was late on other bills. I had to borrow money from my friends (who really can't afford to loan me money) to get caught up. Luckily, my landlord accepted my 2-week late payment and didn't evict me. Now I'm scrambling to save enough for my next month's rent in 2 weeks. I need my car for my job. When I am not going to classes, I drive for Uber Eats. So when my car is down, I can't work. I need to work to pay for college. Emergency Roadside Assistance and Towing has been absolutely horrible to work with. DO NOT DO BUSINESS WITH THIS COMPANY!!! Otherwise, they will damage your vehicle, take no responsibility for it, and you will be out hundreds, if not thousands, of dollars. Use one of the many other tow companies for your towing needs. DO NOT DO BUSINESS WITH EMERGENCY ROADSIDE ASSISTANCE AND TOWING!!!!!! read more