Update: Update: Closing was at 11am and as of 3:30 they still haven't funded the seller proceeds…read more We contacted the President Kenneth Igwe and his was response was "All, Please remove me from this email chain." Tomorrow is a bank holiday so I don't know if we're going to get paid today or at all? wasn't the direct client -- I was the seller working with the buyer's lender, Baker Collins & Co. However, I've been very involved in coordinating the closing because I'm scheduled to leave the country for three weeks and wanted to ensure everything was settled before I go. Unfortunately, communication with Maureen Lewis has been unnecessarily difficult. Simple questions -- like whether the office would even be open on Veterans Day -- went unanswered or were met with vague replies and smiley faces and snide remarks like "I'm not the owner" instead of clear information. A two-minute confirmation turned into a multi-day back-and-forth. I understand they handle a lot of closings and that everyone's busy, but professionalism means taking responsibility and providing straightforward answers, especially when a client's (or seller's) transaction is on the line. We still haven't closed yet, so I'm a little concerned about how this will play out -- and that's not a feeling anyone wants before a major financial transaction.

I've been working with Baker Collins for over two years now on investment properties in different…read morestates. Kenneth Igwe and Marie Petrone are great to work with! Their rates are competitive, and they often beat other lenders bids without a doubt. They completed a construction loan for me in April and it was fast and seamless. I will be using them again.

After having my property mismanaged by another company and then trying to manage the property…read moremyself, I decided to hire your Intown home property management group. I have had a positive experience over the last 2.5 years. They have found good tenants that have paid on time monthly and that have taken care of the property. They have managed the maintenance appropriately. They have made sure we have been complaint with my HoA requirements as well. After a stressful initial 2 years prior to using this management group (which included an eviction and major property damage), I am very satisfied and grateful l for the low stress and more hands off experience that I have had with your Intown property management.

If I may... This outfit is an absolute joke. The lack of insight and the flat-out cluelessness you…read morewill encounter will boggle the mind. Go ahead, hire these ridiculous folks if you somehow have either 1) a spanking-new property in utterly immaculate and swanky condition, or 2) are prepared to invest literal thousands into getting your rental property into spanking-new, utterly immaculate and swanky condition (and even then ... good luck). I'd like to share with everyone the parting email I sent to Stephanie (one of the owners and the face of the company), as it is the easiest way of sharing our experience. Also, having ultimately decided to sell the home given the thousands we invested at Stephanie's direction (and the thousands more she insisted upon that we roundly rejected), I have included a link to the listing. This is to prove to you the beauty and charm of the home we were hoping to rent out. Anyway, here's the parting email I sent after receiving the refund for the required $500 deposit: "I received the refund. Also, pro tip: your website and official business correspondence should include a disclaimer -- in bold text -- indicating the fact that you only manage model homes in utterly impeccable condition and that all clients in the real world who hire you stand to make no true profit from the rent collected. On the contrary, the minimal surplus will only go towards paying back the debt incurred in getting the property up to your "standards". In all seriousness, I know you claim to have knowledge of "what renters expect," but I've worked in the Atlanta rental industry in one capacity or another since 2007 and I have not once encountered a prospective tenant who had even a fraction of the expectations you claim for a single family home. A Post-like, cookie-cutter apartment complex ... maybe. But a home FOR RENT??!! Not once. And I've leased homes larger than ours and in conditions FAR inferior to ours for *more* than we were planning to ask. The most frustrating thing here (aside from having now invested over $10K in a rental -- a freaking RENTAL ) is that I'm being forced now to speak in defensive terms about the rent-readiness of the house, when it is factually beyond ready. It is gorgeous. Damn-near immaculate. And any property management company with a clue would, weeks ago, had a family living in it and enjoying it. I also find it appalling and reprehensible that you would not at least give your client (who has hired YOU, remember) the opportunity to list their home when they see fit. I'd understand if it was a slum, if it needed cleaning, or perhaps even if it simply wouldn't show well. But after the $10K we invested at your direction, ours is so so SO worthy of listing and showing and leasing. I'm beyond disappointed with you and your company, and I will advertise that disappointment and dissatisfaction as far and wide as I can. Signed, Dumbfounded" And a link to the for-sale listing: https://www.realtor.com/realestateandhomes-detail/M5561471409 Seriously, y'all. Steer clear.

Me and my wife just bought a new construction house and sold our old house with NRG and it was…read moregreat! Unfortunately we were not able to sell our house for as much as it was valued over the summer but even in the current economy, Andrew was able to take amazing pictures and videos, prospect a lot, and eventually landed us 2 strong offers. He was able to leverage those 2 offers and eventually went under contract for OVER our asking price. After hearing other stories and other nearby comps, I felt extremely happy with how our situation unfolded. As far as our new build, Andrew held our hand the whole way and helped us through this process. From securing the lot we wanted all the way to the closing and final walk through. Super grateful for the great customer experience they provide.

They were always so helpful and communicative, they walk us through every step of the way selling…read moreour house. They made it as painless as possible. We have purchased and sold a home with them and Andrew has fought for us on both instances. He got us a great deal when buying and also made sure we got the most of our money when selling. I trust them and will use them again when we're ready to purchase again!

Linda was a great property manager, and I had no issues with RMS for five years--until I dealt with…read morea nightmare tenant. After the tenant moved out, RMS withheld a security deposit I was entitled to, citing "anticipated utility charges and legal fees." Nearly two months later, the funds still have not been released, and RMS has provided no clear timeline or meaningful communication. This delay is unreasonable and unlawful, as funds cannot be withheld due to internal financing issues. Despite our long business relationship, they have left me completely in the dark and have provided no flexibility or communication on what should be a cut a dry issue.

As an out of state investor I used the RMS team for about 4 years. At first they started out great…read moreuntil the repairs started and i seen their true colors. They only use " licensed contractors ", which I believe with no confirmation, that the company they send out is part of there team. The company they used is nowhere to be found on the internet, over charge for simple repairs, and coincidentally other issues come up after they left. My particular property manager did not have my best interest as an investor but rather as a charity case for the tenants. I am in the business to make money and provide great housing for people. She was always argumentative about repairs some of which I declined and were tenant repairs. Things got worse when I decided to sell the property, which they would evidently lose money from monthly, and they instantly demanded all these fees. I would not use them again for managing any property of mine and would not recommend any investor use them as well.

Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

Tamara Burch is literally "make it happen" personified! If you are a Buyer, Seller, Broker or Agent…read moreyou need her on speed dial! Always professional, responsive and reliable. Thanks again Tamara!

I chose Guaranteed Rate for my mortgage lending and would definitely use them again! Tamara Burch…read moreis super knowledgeable and will walk you through each step of the process. There were things I thought I already knew about purchasing a home and was educated well behind that. If you call Tamara, you will be in great hands from start to finish. She is customer focused and will provide you with the best loan experience.

Community & Council Realty is exactly what their name states - a company that brings its customers…read moreinto its inner-circle while providing thoughtful, superior, yet gentle advice during your real estate journey, essentially making you feel like family. Our agent, Sarah, jumped right in to ensure our home would sell quickly and painlessly. Her easy-going demeanor, knowledge of buying and selling real estate, and her 24/7 availability made for an incredibly smooth process. Sarah along with Community & Council Realty are highly recommended and we look forward to continue using their services on our journey to becoming real estate moguls!

I gave considerable consideration before I decided to write this review, but the interaction I had…read morewith Tim was memorable in a negative way. Awhile back, I inquired about a property that I was very interested in and I was I met with a hasty and cold reception from him. He never responded to my questions about safety concerns or pet restrictions and when I decided to reach out again, I was disregarded. Perhaps he was having an off day, but that is no way to treat client.

PALMER HOUSE WILL SUE YOU!! GEORGIA EDWARDS, a realtor with Palmer House sued a family with small…read morechildren after she tricked them. She inserted a one year "exclusive" into an offer the couple made on ONE home after they wisely refused to sign a buyer brokerage exclusive agreement. The offer failed and the listing agent in Canton reported that Georgia's contracts are LATE AND SLOPPY. Palmer House and Georgia Edwards SUED THE FAMILY when they purchased a house with another agent after learning about her incompetency. Palmer House NEVER looked into the facts. The law suit was VINDICTIVE AND GREEDY. They intentionally harmed good people. Georgia will call you her "family" to endear herself. She is a VERY DECEPTIVE INDIVIDUAL. Georgia put a lock box and a sign on the same couple's home without their permission and pressured them to sell because she said their neighborhood was "changing". We called her about listing our home prior to knowing that she is a very litigious person. During a phone call with Georgia, her husband Buddy, who she refers to as her "closer" joined in to pressure us. They told us we needed to quickly list because "WHITE FLIGHT" had already taken place in our lovely neighborhood. That is NOT true and we are NOT racists. We were deeply offended and hurt by their attempt at what is also known as blockbusting. Palmer House apparently supports these practices as Georgia Edwards is still there. Please beware. Georgia Edwards is dangerous and with Palmer House, she has the resources to do a great deal of harm to innocent people with a team of corporate lawyers at her disposal. Unfortunately, Palmer House has ZERO interest in the truth. This review was written to spare innocent people from being sued by GEORGIA EDWARDS and Palmer House.

Visited Mrs. Quiana Watson for a consultation and I was highly impressed. Not only did I sign with…read moreher exclusively, but the information she provided to me and my husband before and currently is unmatched. Check her out if you need some real estate advice.