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    Northpoint Mortgage

    5.0 (8 reviews)
    Open 9:00 am - 5:00 pm

    Services - Northpoint Mortgage

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    PRMG

    PRMG

    (2 reviews)

    Carolina at PRMG is hands down the best loan officer I've worked with. She was clear, responsive,…read moreand made the entire process smooth from start to finish. You can tell she genuinely cares and knows her stuff. Highly recommend!

    PSA: Sellers do not trust a preapproval from this lender. Buyers do not work with these people…read more My biggest issues: 1. Very little communication 2. When they do communicate, the lie. I had a contract on the sale of my home. We went under contract on March 13th. There was an appraisal contingency that expired on April 3rd. We were to close on April 13th. On Fridat April 10th the loan officer Patricia Dewendt Rumbos informed us that we would not be closing on Monday the 13th and that the loan wasn't even out of underwriting. Excuse me?!? 7 days after financing contingency we still aren't even conditionally approved. So they moved closing to April 17th. On April 16th they informed us once again we would not be closing. They moved the closing date again to Monday the 20th. Once again they told me that we wouldn't be closing. In fact the lender lied and told me that the buyer didn't want to move forward when that wasn't the case, they didn't qualify. They should have denied the loan but instead they allowed the customer to withdraw. During majority of the process, Patricia Dewendt Rumbos didnt respond to multiple emails. I called corporate and asked to speak with her manager. They gave me Shirley's contact information. She is absolutely useless. She never answered a single phone call and never returned a single voicemail. I called corporate again and asked to speak with Shirley's manager. Finally I was put in contact with Ricky. Ricky seemed to spark some motivation in these useless loan officers. I finally started getting information. Even though the information was negative at least they learned to respond to emails. I have yet to receive a returned call from Patricia or Shirley. I am absolutely amazed that they are still in business. They are very unethical, irresponsible, and they do not care how much they are affecting your life. Please save yourself the heartache and frustration and take your business elsewhere. I am out $3,390 due to their incompetence. They will say this is due to COVID-19 and the drop in rates and therefore increase in refinances. I have multiple issues with this. 1. Purchases should ALWAYS take precedence over refinances. Purchases involve two families, packing and moving, turning on and off utilities, etc. Refinances include one family and that is it!!! They can wait. 2. I work in the mortgage business. My volume of loans trippled in 30 days. I managed to move out of my house, find a new house, and close EVERY loan on time. There is absolutely no excuse for the amount of time it took underwriting and absolutely no excuse for the lack of communication.

    Moreira Team | MortgageRight - Loans Image

    Moreira Team | MortgageRight

    (26 reviews)

    Midtown

    Roll out the red carpet because the Moreira Team has made my cross-country move from Washington…read moreState to Georgia feel like a breeze! So there I was, almost settling for a 'meh' mortgage deal--$400K, 20% down, and a steep 7.45% interest rate. I decided to have a second opinion and Found Moreira Team with so many great reviews, so I decided to contact them. Enter Lucky, my mortgage matchmaker. Within half an hour (no joke!), he rang me back with a deal that had my jaw dropping: $470K approved, just 3.5% down, and a 6.75% interest rate! But wait, there's more: The team had a cherry on top: They referred me to a superb Realtor named Catherine, who gave me a grand tour of Georgia homes. From there, Taylor and Amanda whisked through the paperwork, ensuring everything was ready in two weeks. For a first-time homebuyer, they turned what could've been a daunting drama into a smooth, feel-good experience. I'm so happy I found them! So if you're in the market for a great mortgage team, look no further. This team is the best!

    I found Moreira Team through all the reviews here, and they were right. From the time I first…read morereached out to them more than a year ago to when I finally found a house this year, they were communicative, responsive, and honest. They worked so fast to help me meet the seller's request for a more accelerated closing period, and throughout the process I always knew what was happening and what I needed to do next. Highly recommend them.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (14 reviews)

    I have used different banks over the years, but this bank takes the torch. From service to quality…read moreand experience, they treat me like a millionaire banker with my few dollars I take there. Today in particular I, was feeling overwhelmed with the ongoing of things, but the smile of the lady at the welcome desk, felt like sunshine upon my face on a winters day. She did not do anything, but welcome me with that smile, that said ' all is well' I left the bank feeling so good about myself. Due to bank security I could not take her photo, but I wanted to share this. Wonderful place to bank.

    The Nightmare of Doing Business with Navy Federal Credit Union Mortgage…read more I rarely write public reviews, but the experience I had with Navy Federal Credit Union's mortgage department was so egregiously mismanaged, disorganized, and downright disrespectful that it would be irresponsible not to warn others. What was supposed to be a joyful process of purchasing my dream home turned into an emotionally draining and financially damaging ordeal. Let me be clear: I am a high-earning entrepreneur with a long-standing banking history, excellent income, and consistent cash flow. Millions of dollars flow through my accounts each year. And yet, I was treated with suspicion, neglect, and incompetence every step of the way. Navy Federal demanded that I change the title of the property into our name prematurely, knowing full well it put us at legal and financial risk before they were willing to finalize the loan. This move alone jeopardized my family's security and created significant exposure--all under the promise that "everything was moving forward." Spoiler alert: It wasn't. From there, the experience devolved into a circus of compliance hoops: We paid off every lien and tax obligation they flagged We provided every document, letter, form, and verification they requested--many of them multiple times We jumped through every shifting goalpost without hesitation, because we believed this institution was operating in good faith And yet, they continued to drag the process out for weeks with zero urgency, a complete lack of transparency, and no accountability for their delays. We were passed from one clueless rep to another, forced to explain ourselves repeatedly, with no consistency in communication or follow-through. The final straw? After months of compliance and good faith, they denied the loan based on the IRS not yet updating the tax transcripts to match our recent returns--a known issue that takes 15+ weeks. Even though they saw and acknowledged millions of dollars in income, clean returns, and third-party CPA verification, they decided to play the "policy" card. A policy that punishes legitimate business owners for the IRS's delay, and one they knew about upfront. Not once did Navy Federal offer a creative solution, fast-track option, exception path, or direct communication with underwriting leadership. We were left bleeding time, bleeding money, and missing opportunities while they sat on their hands. To add insult to injury, real estate professionals across the industry warned me after the fact: "Navy Federal is a nightmare to work with. They always delay and kill deals." That reputation is well-earned. Agents avoid them like the plague for this very reason. And now I understand why. I gave Navy Federal every chance to act with integrity and efficiency. Instead, they wasted months of our lives, inflicted financial harm, and proved that they are ill-equipped to handle anything outside of cookie-cutter borrowers with W-2 income. If you are a business owner, investor, or high-net-worth individual--do yourself a favor: DO NOT waste your time with Navy Federal's mortgage department. They lack the systems, the sophistication, and the strategic thinking to serve high-level borrowers. And most importantly, they lack the customer service, communication, and compassion that every client deserves. This was a nightmare--period. And I'm speaking up so you don't have to live through the same one.

    Wells Fargo Home Mortgage

    Wells Fargo Home Mortgage

    (4 reviews)

    Worst experience I can think of. Someone else mentioned the incompetence of the branch manager Max…read moreStone and I concur. I am dealing with Brannon Biddy and it has taken 34 days and we still don't have our appraisal. I'm afraid they are trying to get us pass the 60-day lock because interest have risen and they want to charge a higher rate. They have already tried to get us to go to a 30 year instead of a 15 year. I asked for Max Stone's manager and now he has gone silent. Worst experience and this coming from someone with 15 years of real estate experience.

    Incompetent. Conniving. Secretive. Deceptive. Clearly not the words you want to hear when…read moretalking about someone you are using to help secure your home. It is impossible for me to imagine a worse experience in dealing with a mortgage company. The shocker, we are already banking customers and have another home mortgage through them. Our loan officer John Redmond was completely incapable of handling his duties and it clearly showed why when I asked to deal with the branch manager max stone who proved to be less capable. I cannot think of anyway these gentlemen could have showed less concern for our loan, the stress load they placed on my pregnant wife, or show enough self respect to feel like they could actually accomplish what they promised. Save yourself the stress, headache, and frustration and tell your friends never to do business with this branch.

    Northpoint Mortgage - mortgagelenders - Updated May 2026

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