It takes way too long to get any help, whether in person or by phone. The typical drivethru no…read morelonger exists. If I didn't have automatic deposit and bill pay, I would cancel my account. I may do so anyway.

I've been a member for 15 years and never had a problem with the savings account, several car…read moreloans, personal signature loans and a credit card. My score is mid to upper 700's. But under thier new leadership since January 2026, they are not consumer friendly any more. They are WORSE than the corporate banks now. I intend to close out all accounts with them. Their customer service personnel is hateful and vengeful.

I recently had an alert from fraud protection & because it was Saturday had a conversation with the…read moreATM live teller. he was able to answer all my questions & assured me my account was secure. I followed up with the bank Monday morning. She reviewed my accounts & determined as he had all was ok & explained what happened. I have been with this bank for over 20 years & cannot say enough positive things about them. I usually go to the Buford Dr. Lawrenceville location but had Positive experiences at all locations.

They are really good at hiding fees that will hit you up in a number of surprises. I have been…read morespoiled by MEGA banks that are pros at service. Not so much at ACU. I was going to get a car loan with them since I have an account with ACU. No answer from the loan department for 2 weeks. By then I had moved on. JW

Recently changed from another CU, had to get a new debit card due to fraud activity, it's been over…read more2 weeks and I still haven't received. Did I mention I'm in-state (GA)? Reached out to customer service and they didn't seem to care, such an inconvenience.. This is ridiculous, I'm going back to my old CU.

This Credit Union should be closed! Customer service is horrible, constant systems issues, agents…read morenot knowledgeable of common issues and hard to access their ATM's. recently tried to enroll in external transfer process to an outside institution and spent more time than I should have to enroll only to find out the enrollment did not complete. Even worst, no explanation as to why. Got someone on the phone today who seemed to be pleasant; however, every question I asked he had to reply someone else to answer. Almost like he could have been a temp!

Finally got resolved a few years ago. Free credit score available!! Data breaches at Tmobile seemed…read moreto grease things along with better data access.

Deceptive Practices, Dark Patterns, and a Trophy for the Worst Data Breach in U.S. History…read more While Experian and TransUnion make it reasonably easy to navigate their websites and find free services like a credit freeze, Equifax buries this legally mandated FREE service under layers of paid subscription ads. A credit freeze is free by law -- yet Equifax's website is deliberately designed to make you believe it's only available through one of their paid programs. It takes real persistence and digging to find what should be front and center. This is a textbook dark pattern -- a deliberate design strategy to confuse and mislead consumers into paying for something they're legally entitled to for free. It's deceptive, it's predatory, and frankly, it's an embarrassment for a company that positions itself as a guardian of consumer financial data. And let's not forget: this is the same company that holds the dubious distinction of the largest data breach settlement in U.S. history -- $575 million -- after exposing the sensitive personal data of 147 million Americans in 2017. More recently, the CFPB fined them again for botching consumer dispute investigations, reinserting previously deleted errors into credit reports, and sending out inaccurate credit scores. Exercise your right to a free credit freeze -- but do it elsewhere if you can. Do not spend a dime on Equifax's paid services.

Elavon-Costco is the best merchant processing I have had in 30 years. Completely transparent,…read more great easy to use merchant dashboard. You know exactly where your money is at all times. No hidden fees. Everything is exactly what they promised. Very affordable rates. I wish I had switched years ago....10 stars if I could.

We started using Elavon merchant services April 2026. We are a Sportfishing Charter business in the…read moreKeys and we were processing $25k-$30k /month in CC's. We realized that our tips were NOT being paid out by Elavon. The customer would tip on average 20% on a $1500.00 charter and the transaction, register and front end would show BOTH the original charge and the tip being applied AND paid out. However, we would only receive the original payment and NO TIP! After 4x 1-2hr. phone calls to Elavon and Talech Tier 2 escalation, the only thing that got accomplished was fault Proven on THEIR end. Talech has 2 checkboxes to check for businesses that aren't originally "coded" for tips. Each time we didnt receive tips, we called and got excuse after ridiculous excuse up to and including blaming internet connection and weather in the area! Unreal!!! Fact is Elavon and Talech are both incompetent companies. We are suing BOTH companies for our tips which to date are over $1300.00 Icing on the cake was threatening them with legal recourse and then they still charge me for merchant services. Needless to say, we no longer use these thieves and they can go kick rocks!

This Credit Union is THE WORST! The people are rude, slow, incompetent, and couldn't care less…read moreabout their customer. There systems have been hacked but they are too lazy to report it. Years ago was the BEST credit union in Georgia, now they are the worst in the entire country!!!!!!! Don't bank here unless you want to be treated rudely and have your personal information stolen!!!

The worst bank to use. Took me a month to get a loan...not because I wasn't already pre approved…read morebut because nobody would answer the phone or email or anything. Went through several loan people before I finally just got someone random to send me the paperwork to get the loan. Was told I needed a savings account to get the loan, fine. Opened one. Finally got the loan. Tried to move that money to pay for what I got the loan for and was told I can't without a checking account. Annoying but fine I got it. Oh but wait you have a limit of $200 a day to transfer. Have tried customer service but they told me to use CASHAPP to move the money or go to the branch again which is 2 hours from me.

I have one of my mortgages with Truist. For the most part they behave like a reasonable bank. This…read moremortgages was originally with SunTrust and other than paying my bill, I had little interaction with them. As soon as BB&N and SunTrust merged, the BB&N people came in an made my life miserable. Every year they ask for a master insurance certificate for our condo building. At first they rejected the certificate because they didn't like the mortgage. Mind you that I am using the same certificates with multiple banks and mortgages and no one else has ever complained. Truist started charging me out Agilis fees for insurance I didn't need. I went through hell trying to get through to a person who actually had insurance experience. This took two months and a lot of my time. I finally reached a manager who requested the entire policy and found that it met the requirements. Even though I proved my point that they were wrong, they did not compensate me for the premiums I paid. I worked with my insurance broker to reword the certificate and added text to explain to dummies how the policies work. Now I don't have issues. However, they are still incompetent at processing the yearly certificates, so I have to stay on top of them. If you are thinking that this is all COVID and work force related, let me point out that this started before COVID. If you can work with a different bank, I recommend that you do.

TRUIST, WHAT HAPPENED TO CUSTOMER SERVICE?!…read more I have been a customer for 20 YEARS, going all the way back to when this bank was BB&T. Twenty years of loyalty, and this is how I get treated? Truist closed my account without notifying me. No letter. No email. No phone call. NOTHING. I was supposed to have my paycheck direct deposited today, only to find out that my account had been closed and my deposit couldn't go through. How is a customer supposed to know their account is closed when YOU DON'T TELL THEM?! After 20 years of banking with this institution, I expected at least the basic courtesy of being notified. If there was a reason for the closure, I deserved to know about it. Instead, I had to find out when my paycheck didn't hit my account. That is completely unacceptable and incredibly inconsiderate. And let me be clear: I am not just angry, I am genuinely hurt. Twenty years is a LONG time to have a banking relationship with anyone. I was there when it was BB&T, through the transition to Truist, and I remained a loyal customer. Apparently, that loyalty doesn't mean much anymore. Truist customer service has gone to HELL in a handbasket. ‍ You can close an account, but you don't have to treat a longtime customer like they don't matter. Twenty years deserved better communication, better customer service, and honestly, BETTER than this.

This review is for Natasha White at the Douglasville branch. I wanted to personally thank her for…read moreeverything she did to help get my loan buyout resolved. There were several challenges along the way, and the process was becoming increasingly frustrating. Her level of follow-up completely turned that experience around for me. In fact, she was the ONLY associate that did follow up from Delta after dealing with two other associates over the last few weeks. She stayed on top of everything, kept me informed, followed through when she said she would, and made me feel like resolving my issue actually mattered to her. That kind of service is rare, and I didn't want it to go unrecognized. I truly appreciate how hard she worked to get this across the finish line. She made what had become a difficult experience end on a very positive note. Thank you again, Natasha. You absolutely deserve the praise!

I have a business account with DCCU. Why is there a limit on account to account transfers? Every…read moretime I try to do a transfer (to another DCCU account); the transfer fails. Then I have to call in and every time I get a different reason why it fails. I had to call twice to get my transfer limit raised (and it still doesn't work). This last time I was told the other account had a limit on receiving money transfers. What other bank do you know has limits on account to account transfers for business accounts? This is ridiculous. And not one customer representative can help!

100 Thank yous to car loan's Lisa fargo lisa in bainbridge who got me the certificate of paid off…read morecar loan for me to get my car titled properly in my own name.

I wish I could give a "zero" rating! The Customer Service "support" is rude, they are NOT helpful…read moreat all, and they can never answer my questions. Rudest Customer Service I have ever dealt with.

45 minutes on the phone with a rude dolt! Don't hire foreigners to run your call centers. They are…read morerude and scripted morons. They withdrew my entire balance from a 60 month plan with 0% interest (47 payments remained). We had changed our bank account due to a fraud situation and when our new bank account was added to replace the old bank account one of their foreigners changed our monthly payment plan to withdraw the entire balance remaining from my new bank account. Incompetent and he tried blaming us for what they did! This guy wanted to talk over me and would not listen to me...just wanted to fight. He won the battle but I won the war. HIRE AMERICANS ONLY!!!!

Actually, I give them zero stars -- for the reasons that other negative reviewers have expressed:…read morehidden fees, send notifications to the wrong address but taking no responsibility for THEIR mistakes, and "don't give an inch" so- called Customer Service. One of the root causes is they are an off- shore Customer Service . They feel insulated from prosecution. Buyers: Beware! Is there a law firm out there willing to represent those of us who have been wronged in a class action lawsuit?