I have one of my mortgages with Truist. For the most part they behave like a reasonable bank. This mortgages was originally with SunTrust and other than paying my bill, I had little interaction with them. As soon as BB&N and SunTrust merged, the BB&N people came in an made my life miserable. Every year they ask for a master insurance certificate for our condo building. At first they rejected the certificate because they didn't like the mortgage. Mind you that I am using the same certificates with multiple banks and mortgages and no one else has ever complained. Truist started charging me out Agilis fees for insurance I didn't need. I went through hell trying to get through to a person who actually had insurance experience. This took two months and a lot of my time. I finally reached a manager who requested the entire policy and found that it met the requirements. Even though I proved my point that they were wrong, they did not compensate me for the premiums I paid. I worked with my insurance broker to reword the certificate and added text to explain to dummies how the policies work. Now I don't have issues. However, they are still incompetent at processing the yearly certificates, so I have to stay on top of them. If you are thinking that this is all COVID and work force related, let me point out that this started before COVID. If you can work with a different bank, I recommend that you do. read more

TRUIST, WHAT HAPPENED TO CUSTOMER SERVICE?! I have been a customer for 20 YEARS, going all the way back to when this bank was BB&T. Twenty years of loyalty, and this is how I get treated? Truist closed my account without notifying me. No letter. No email. No phone call. NOTHING. I was supposed to have my paycheck direct deposited today, only to find out that my account had been closed and my deposit couldn't go through. How is a customer supposed to know their account is closed when YOU DON'T TELL THEM?! After 20 years of banking with this institution, I expected at least the basic courtesy of being notified. If there was a reason for the closure, I deserved to know about it. Instead, I had to find out when my paycheck didn't hit my account. That is completely unacceptable and incredibly inconsiderate. And let me be clear: I am not just angry, I am genuinely hurt. Twenty years is a LONG time to have a banking relationship with anyone. I was there when it was BB&T, through the transition to Truist, and I remained a loyal customer. Apparently, that loyalty doesn't mean much anymore. Truist customer service has gone to HELL in a handbasket. ‍ You can close an account, but you don't have to treat a longtime customer like they don't matter. Twenty years deserved better communication, better customer service, and honestly, BETTER than this. read more

1 Star is generous with this bank. I have several loans with this bank which was originally from BBT bank before it was bought by Truist. You can't get anyone on the line when you do email it takes days for them to get back and then they email a whole team for no reason, there's no personalized service they are fee and point gougers and do not work with you one iota in all my years of banking this is the worst bank to have ever dealt with read more

If I could give Truist zero stars I would, the customer service is terrible. I had a hold placed on a payroll check in an account that was been opened for years. Mind you, this check has been deposited for over a year with a verification number to call to verify the funds. They claim banks don't contact other banks for verification, so how are you supposed to know if the check will clear or not. I have to wait 7 days to get my money, I requested to have it released early. The so called supervisor but in the request and told me someone would contact me if it was denied. I wanted 2 days and when I call them they said it was denied with no explanation. Their fraudulent department is a joke, I believe their fraudulent themselves, I got a text message in August stating fraudulent activity, I told them I didnt make the charges I was supposed to get my money back in 5 days, had to call back. They didnt even block the card and the person kept trying to access the account. They send me a new card, the issued me a credit due to investigation. 2 weeks ago I get a letter saying to.contact the merchant because I made the payments. If I made the payments I would've have went through all of that trouble. They pull the credit from my account which now the account is overdrawn, I am not putting a red cent into that account just for them to snatch it. I will pay it off when I have the funds and close the whole account down. Please stay away from Truist, they're not worth the headache. read more

I should've looked at these disgusting reviews before signing up for this disgusting bank!!! My PAYCHECK is being held over 10 days with no real explanation during the first of the month! I am now late on my rent and have to pay late fees for a legitimate paycheck for ADP PAYROLL! As soon as my money is available I will be closing the piece of s**t account!! read more

DO NOT get an IRA with these people! They will not release the funds when you request them. They have been illegally holding on to our money for almost three months since we requested a rollover. Terrible place! read more

I will never deposit another dime into Truist bank. I deposited my check into the bank and they chose to put it on a 10 day hold. I had to watch as my utilities were disconnected due to nonpayment while I had money in the bank. I can't possibly close this account fast enough. read more

Truist Bank ( location: 6422 Georgia Ave, NW) customer service was off. Not enough teller on a busy Saturday and once in front of a tell who was capable in handling my transaction ( cd interest withdrawal) stopped to advise me I should wait on the manager because now he doesn't feel comfortable or go to another branch. Keep in mine it's after 11 am and banks closed at 12 noon. The manager already had customers at her station and there was another customer waiting. 2 Tellers and 1 manager. He was more concerned and the short line than providing customer services to a customer. read more

Worst Bank if you play online They charge you international fees on companies. No other bank charges like chumba, jackpota I think these online sites should Sue them because they don't have international fees!!! read more

Truist bought my personal loan from Upstart bank. I'm so disappointed with this Bank's lack of basic access to manage my account compared to every other bank I've worked with over the years. To set up monthly automatic payments, you have to call into a customer services representative or mail in your banking information...there is no online option. They offer letting you pay by check (I haven't written out a check in over 5 years!) or at a branch, which are not available in my state. They also do not offer Paperless statements or access to set up an online account to monitor your account yourself unless you also sign up for their online banking, which I'm choosing not to do. Working with such 'old-school' methods leaves me feeling really uncertain about this institution and giving them access to my payment accounts with another bank. I'd never have chosen this bank on my own - they are definitely behind the times in technology and I'd make an educated guess of the security of my information as well. read more

Tried Truist, they changed the rate on us three times. It's a game they play. Last time, we took all the money out. The last change was from 3.4% to 0.01%--an untrustworthy bank, indeed (who does that?). When we took the money out, they offered the prior rate again; it was like that every time. Just imagine receiving your statement and the interest rate changed from 3.4% to 0.01%. That's a rate you can get on $100. We went in to close the account at the branch on Siesta Drive in Sarasota, and Lindsey said she could offer us the old rate but never mentioned it retroactively. Truist is a very dishonest bank, and this is how they do it. It happened three times. I commented tonight on their Facebook post offering the 3.4% and shared it to my page to keep track of it. I have the records if anyone wants to see them. Facebook is now showing their add. read more

Truist - Banks & Credit Unions Near Me - Atlanta, Georgia

Credit card department should be under federal investigation! Paid the card balance in full 10 days prior to due date & closed account. 3 days after due date (account we thought was closed) they charged interest... never got notified... a month later there's a late fee. This account belongs to 82-year-old man who just lost his wife. We just paid it off a second time waiting to see what stunt they pull this time. read more

Customer Service told me TWO times the 4% Money Market rate was NOT an introductory rate. I opened an account and called a local Bank...they told me the 4% WAS an introductory rate. I decided to go ahead and open for 3 months. I attempted to transfer another $5k the same way I did the $100 to open the account and absolutely nothing happened, after waiting two days...even though I had confirmation the transfer had started. I also found out at the same time...you can only transfer $12.5k during a rolling 30 day period. Which is $2,500 under the $15k minimum to not incur a $15 monthly charge. That was the last straw...closed account. Absolutely painful and wasted a LOT of my time. read more

After more than 10 years as a loyal business customer, I am beyond disappointed with Truist Bank -- and I am done. Truist has aggressively acquired other banks over the years, but it is painfully clear that the infrastructure and systems were never properly put in place to support that growth. The result? Complete chaos for customers like me. My issue started when I began receiving notices that my payments were late -- payments I had been making on time for over a decade. When I called to get answers, the customer service representatives could not even locate my account number. Let that sink in: my bank of 10+ years could not find my account. What followed was an exhausting, unresolved nightmare. I made 11 phone calls and sent 5 emails. Eleven calls. Five emails. And the problem remains unresolved to this day. Not one representative took ownership of the issue, followed through, or provided a meaningful resolution. Each call felt like starting from scratch. As a business owner, I rely on my bank to be a dependable partner. Truist has proven they are anything but. The disorganization, lack of accountability, and complete failure in customer service is unacceptable at any level -- let alone for a business account. I am moving my business to another bank immediately and will not look back. If you value your time, your money, and your sanity -- please avoid Truist Bank. read more

I was a loyal SunTrust customer for over 10 years and the merger to become Truist was the worst! This company does not value customer loyalty and their customer service has been atrocious. I called about my personal checking account and the agent told me to stop taking this personally and move on. Additionally, they sent notices to an address that wasn't mine and closed my account. When I pointed out they sent the notices to the wrong address, they acknowledged it, but refused to rectify the situation. I would not recommend opening an account with them! read more

To the Executive Leadership of TRUIST I am writing to express my profound dissatisfaction with the systemic failures and egregious negligence I have experienced from your institution. After 62 years of dealing with financial institutions, I can state with certainty that the level of incompetence and utter lack of professionalism displayed by your customer service is the worst I have ever encountered. The situation is so severe that it has driven me to refinance my loan with another bank solely to escape the constant aggravation, despite the financial inconvenience of doing so. On [Date, e.g., October 18, 2025], a payment in full for my account was received by your institution. However, as of today, over a week later, this payment has still not been posted. My repeated attempts to resolve this issue through your customer service have been met with total failure. Incomprehensible Service: Your representatives lack the basic communication skills to understand simple inquiries. Communication is a challenge in itself, and I have been placed on hold multiple times--as many as 5 to 10 times during a single call--when attempting to get an answer. Insulting Scripted Responses: The representatives offer nothing but canned, scripted responses that fail to address the core problem. When pressed for clarification, they predictably repeat the same unhelpful, automated phrases. Supervisor Evasion: My requests to speak with a supervisor were systematically met with prolonged holds, often resulting in being disconnected entirely. The consistent evasion of accountability is a testament to the institutional disregard for customer issues. This situation is completely unacceptable and has caused immense stress. It is beyond comprehension how a company with such a catastrophic breakdown in its customer-facing operations can expect to retain its clients. The poor service I have received is not an isolated incident but a pattern of gross negligence that has severe consequences for your customers. I expect a prompt and decisive resolution to this matter. I demand a formal explanation for the unposted payment and a personal apology from a member of your executive team for the abysmal experience. I will not be satisfied with another scripted response. If this issue is not properly addressed, I will escalate my complaint to the Consumer Financial Protection Bureau (CFPB) and other relevant regulatory bodies. read more

in March 2025I deposited a check got my card traveled in July travel in November and December. My card did not work at all. I called them multiple times they said they fix the card. The only thingI could put was gas not the ATM Card . Of course I'm on the phone with him crazy. I'm on vacation for two weeks and I have no cash !! withdraw my cash didn't have enough money in the BANK !!! Christmas Eve try to purchase Christmas present with the card decline New Year's Eve purchase declined, so I decided to go to band determined that they will provide me with all my money that I have in SURE THEY WHERNT SURPRISE I HAVE TO SEE ME THE OTHER THREE TIMES ALREADY At the branch really nice, but that does not compensate my time wasted frustration that I went through for six months or seven months I will never go back there I will never read more

STAY AWAY FROM ANY TRUIST BANK! I booked a multi city trip to Istanbul to get health surgery's done in instanbul turkey on arrival to the doctors offices in dentist. My card declined numerous times I then called customer service multiple times a day giving them verification that this is not fraud and it's me giving them my Social Security number phone number verification and whatever they asked for just for the manager to tell me, unfortunately there is nothing we can do leaving us stranded with no other choice. This is the only card I brought with me and this is my debit card. This is my own personal money. We could not even extend our hotel because of the card declining for the manager to tell us unfortunately there's nothing we can do and just leaving us stranded in a Third World country is unacceptable. We had to make numerous phone calls to figure out how to even come home paying triple the amount because of our cards this is very unprofessional for a bank company to tell us there's nothing we can do and to hang up the phone and leave us stranded in Turkey not being able to pay for anything over $300 and saying there is nothing else that they can do as they continue to block my card from transactions there will be a big lawsuit coming their way for this is unacceptable for the stress that me and my family had to endure during this time. Do not trust this bank with your money. I do not recommend anybody to deal with this bank or have them as a personal banking for your expenses. The manager I spoke with was Kaylee M, which she continued to say there is nothing I can help you with. I've tried numerous times to unblock unblock the card and unfortunately, there's nothing we can do that is very unprofessional to leave me stranded in a Third World country like this with no way out not knowing how to book any flights or hotels or pay for any of the medical expenses that were already done. STAY AWAY FROM TRUIST BANK! LAW SUIT IN ORDER! read more

TERRIBLE I Have received property exemptions from the Assessment office and this bank Truist is making me jump hoops in order for them to recognize it and give me credit on my property tax bill. They tell you one thing one month, tell you to call next month and then tell you something COMPLETely different the next month. Totally inept customer service experience and I fear I will never receive the property tax exemptions I am entitled to. SCAM Experience! read more

A horrible institution. My mortgage used to be with mr cooper (highly recommended!). Unfortunately it was purchased by Truist. I had a very difficult time trying to talk to a live agent. It shouldn't take 25 mins trying to get past the customer service automation. read more

I am rating this bank one star, because I cannot rate it a negative number of stars. When I opened my small business, Truist seemed to offer the best deals of the banks in the local area, so we even went a little out of our way to bank with them. HUGE mistake. They were fine, we set up our merchant services with them, took a few card payments. Then we took a job at a low amount to help out a client who needed some help, and received a hand-written check, which we then electronically deposited. There the nightmare began. Not only did that check remain on hold, but our other incoming deposit was pushed back, and other payments out were rejected, NSF. We contacted the bank and they told us the check was suspicious, and the account was under investigation for a possibly fraudulent check, and they should clear it within 5-8 business days. A week and a half later, the check did clear into the bank account, and the NSF fee was removed from the balance, so the manager with whom we'd been dealing and we thought we were good. Until the following week, when unfortunately, payroll checks written on the account did not clear. Seriously. I drove over five hours that day, I helped someone out and lowered my fees considerably, and this has been my repayment. I realize all that is not Truist's fault, but the fact that they (investigations) cannot talk to me and the fact that this could be cleared up VERY QUICKLY by talking to the client and me for all of TWO MINUTES and that is NOT ALLOWED by some draconian system IS TRUIST'S FAULT. All they will tell me is "investigations has what they need and they can't talk to you so if they need anything from you, you will get something in the mail." The only good thing that has come of my relationship with this bank is that it has reinforced my former opinion that there is not just value in having, but need for, accounts at multiple banks. read more

I moved to South Carolina and did not have a local bank so I opened one with Truist. I literally had my account open for two months and had my account breached 4 times. Fed up, I closed my account. Fast forward to two months ago, where I was notified by my mortgage company, who I'd had my loan with for 3 years with no problems, that Truist had purchased my mortgage. I've had them for 2 months and already got an alert through Capital One that my name, email address, home address and DOB had been found on the dark web through the same email address associated with Truist. Never had I had that issue before. The account security through this bank is a joke. I'm considering selling just to get out from under this bank. They are pathetic. read more

My car loan is with Truist. They have been taking my extra payments towards principal and applied it towards interest to extend the loan. When confronted with this, they said they'd reverse it. 4 calls later, not only have they not reversed all of them, but they are now applying the majority of my scheduled payment toward interest instead of the other way around. I have reported them to the bank regulators in NC and will be doing the same with the Consumer Financial Protection Bureau. THIS IS A SHADY COMPANY! read more

I received an email alert from Truist, stating that my email address had been deleted. I have never banked with Truist so I had no idea why this was sent to me. I called them and they gave me the fraud email address. I sent the information on April 26 and received nothing back, no acknowledgement saying they would look into it. I sent it again on May 9. Still nothing. I definitely would not trust this bank with my money. read more

I started banking with Truist in January of 2025. There was a $2,000 fraudulent charge from a Courtyard Marriot in Los Angles, CA when I was actually in Miami, Florida. Truist said it was valid and sent me documentation that I could not read with 3.25 power reading glasses. I could not even make out the amount on the internal supporting documentation because it was blurry. Don't stay away from this bank... literally run away from this bank and bank elsewhere. I wish 0 stars was an option. Surprisingly, they were able to figure out how to charge me $12 for the monthly maintenance fee and there was not problem with that $12 getting deducted from my negative balance after the $2,000 was gone. Enough said. read more

I tried to refinance my vehicle under my business with them, after going back and forth for 3 days, sending all documents and information they requested, when was about time to run my credit, I was told that I should better finance my vehicle with the dealer since my business doesn't have 2 years, nonsense, I was trying to refinance a vehicle that was already purchased and financed by another company. A complete waste of time, the representative knew all that from day one, I specified several times that my business has about 6 months, I made sure he knows that because I knew other banks require 2 years for the business to be active and they informed right away. Unprofessional and incompetent. Agent name Danny Rodriguez read more

This bank got fraudulent people with fake accounts , and these people are hacking in to the business emails and asking our clint to deposit in account 1100030223665 with routing nr 263191387. but surprisingly the bank will not do anything to stop this, means bank knows about it. BECAREFUL AND STOP USING THIS BANK. And bank could stop that if this bank was a real bank. read more

By far, the worst bank/financial institution I've ever dealt with. Stay far away! I was forced to use Truist when financing a car at an out-of-state dealership (AZ). I had issues for three months trying to get the car's title to my local CA DMV for registration. I had to pay late fees because of them. Then, I refinanced my car loan with a local credit union after it was finally registered in CA. Truist couldn't email me the payoff letter but could only send it by mail or fax. I requested it to be faxed three times but never received it. My credit union loan officer had to call Truist to get the payoff amount (after being on the phone with them for an hour). My credit union loan officer then overnighted the payoff check, which now Truist is claiming they don't have, or it's been lost since tracking shows it was delivered to their overnight mailing address. I've spent over 20 hours collectively trying to get this whole thing sorted out since April 2025. Whatever you do, do not bank with Truist; they are the worst! UPDATE: now they are charging me additional interest, late fees, and sent me to collections while trying to sort this out...unreal! WORST BANK and CUSTOMER SERVICE I've ever dealt with. read more

Such incredible wait times at drive through. Also has given me someone else's cash. Completely disorganized. Closed 3 out of 4 accounts because service is so bad. read more

Worst bank on the planet! I hate this bank- do not bank here! I am a business customer they do not help their customers in anyway, they have the most incompetent staff, and the credit card department is not open 24 hrs like other banks! And to top it off there system does even give business hours that they are closed it just keeps you on hold indefinitely! STUPIDEST BANK ON EARTH IM EFFECTIVELY STOPPING USING MY CARD TODAY! read more

If you're considering Truist, don't! I've been more than patient through delays, miscommunication, and a total lack of accountability--especially when it comes to my money. Deposits pending for days, transactions bouncing in and out of visibility, and no support. Both the website and customer support are garbage and forget the mobile deposit...it's been 3 days and still hasn't posted yet! They've left me hungry, late on bills, and now running on empty--literally. If you value reliability, transparency, and basic access to your own funds, look elsewhere. This is beyond banking--it's personal, and it's a betrayal of trust." --A fed-up customer just trying to survive on beans and dignity. Better banking anywhere else. read more

I just got off the phone with Truist. When I called I was expecting long times on hold, bouncing around to departments, and the usual drill. To my surprise I got incredible customer service. Sharon Barrera answered all my questions, didn't make me feel stupid, made me laugh and treated me like I had just walked into her house for Sunday dinner. She was sweet, warm and courteous. Thank you Sharon, you made me smile on rainy Saturday. read more

Absolutely the worst ever. I have dealt with many banks but Truist takes the cake. I have had multiple business and personal accounts with them for 20 years (back to Suntrust days). My loyalty with this bank is irrelevant. There was a clerical error with one of my business loan accounts and they actually took money from my personal account to satisfy the business loan which was current. But there have been many issues for years. I have not had a business bank rep in years and when I did, my rep was on the other side of the country. My local branch employee turnover rate seems to be weekly. Too many issues to note. Do yourself a favor and put your money elsewhere. read more

As we prepare to close out the New Year, I want to give Truist bank recognition for costing me thousands of dollars, not resolving a foreign bank taking money out of my account for now 3 months and the worst customer service. If I can prevent any other small business from banking with them, then I feel like I have helped others out. Please share this as much as possible and tag Truist so we can keep others from potentially being damaged by their lack of security and accountability. Time to seek another bank and an attorney I guess. read more

Worst bank in the world! We unfortunately got stuck with this bank because our mortgage contract, along with others, was sold to them by Freedom Mortgage, who we had no issues with. Truist started collecting our mortgage payments as of November 1, 2024. We were leery about Truist Bank after reading their terrible reviews, so we mailed in our mortgage payments on time, as always. In April, we decided to set up automatic recurring payments from our bank account, payable on the 5th of each month, to make sure they are on time. Payments are late after the 15th of each month with this bank. We get statements for May and June saying payments are going through our bank as instructed, on time. Then, low and behold, we get a statement for July saying payment was not made and we owe a double payment for July and August! I call Customer Service and talk to Valerie. She apoligizes and says our July payment was received and there was a computer "glitch" in their system. I then ask for a letter regarding this error. She says they can't give one. I ask for a corrected statement. She says they're not giving those, either! We are left with a mortgage statement saying we owe double our regular payment and that we are late! This bank is corrupt. We have a low interest rate of 2.75%. We think they are testing the waters to see if we notice their crooked mortgage statements or not. If not, they can lay groundwork for possible future foreclosure action. If we don't get a correction letter or statement we will be seeking legal action! No bank can be this incompetent! This is on purpose! read more

Worst bank ever. Their app sucks. It keeps getting worse. It won't update early in the morning, most the time when I balance my check book early in the morning a lot of my charges are missing. As if that wasn't bad enough, I disputed a charge that I did not approve. They decide to send me a new card without any warning or notice. Better yet, they completely freeze my account. I was in the process of preparing for an ice storm heading my way and went to use my card. It declines. I write a paper check. It declines. So now I have no access to any of my money and no way to buy anything for the storm. I call customer service, they tell me there is nothing they can do. That I can go to the bank and get cash. Please note, it was Saturday. The banis closed. And ice storm will be there in just a few hours. So now, I'm stuck with no money. I am told 7 to 10 business days before I get my new card .. so I'll have to take off work to go to the bank to get cash to get gas so I can go to work. Make it make since... read more

AVOID Truist Truist are without any shadow of doubt THE WORST BANK EVER!! Do not get lured into ever opening an account with these CLOWNS I was promised $400 for opening a new account and despite making all the necessary qualifications Truist now refuse their obligations and are lieing just to get out of paying me my bonus AVOID TRUIST AT ALL COSTS!! read more

The worst bank ever in existence. It's your money yet when you make demands of how your account should be handled. They do it thier way no matter what you tell them. Had my card blocked 4 times over purchases I've made yet say its for my best interest? No fuck you call me b4 you block my card. This bank is a joke! Savannah GA Bull St branch. read more

Customer Service Never Answers The Phone. Called customer service and waited on hold 15 minutes. They never answered. Called a different customer service number, again 15 minutes on hold and never answered. Huge waste of time waiting for " next available person will be with you soon." Truist, all you have to do is provide answers on your FAQ webpage or under topics of tax information. All I needed was to tell my accountant when my business account will receive tax information. read more

This is a HORRIBLE back to do business with!!! Their customer service gives bad guidance, they penalize their customers for faults that lie on their end, and the supervisor escalations are no better. I have called 3 times and each time told that what I relayed was not what they have in their notes. I will NEVER recommend anyone to do business with this company. Poorest banking services I have ever worked with. read more