I'm a happy customer of Regions Bank because of Will & Tamara at this branch…read more Regions Bank 1314 Powers Ferry Road SE Marietta, Georgia 30067 Will & Tamara are excellent at what they do, they always address me by my name, and they always present themselves to me with great attitudes and as being eager to help me. They've always followed through with everything they've told me they would do, and they've both consistently gone the extra mile for me in all situations. I can't say enough good things about Will & Tamara at the 1314 Powers Ferry Road SE Regions Bank Branch

Always friendly and prompt service at at the Decatur branch. Easy parking, and their app is very…read moreuser friendly and works great. Been banking there for years. Much better service than my other bank.

I love this banking institution! All the employees have provided great service to me. The tellers…read moreinside the credit union (real courteous people!) are professional and efficient. I don't write many checks, so I'm extremely pleased that the tellers will print out checks for me for free.

Patience is a virtue with NFCU as they are making darn sure the Social Distancing mandates are met…read moreto a T. Only three customers are allowed inside the branch at a time. The intake process consists of your name being added to the Wait List, what type of vehicle you are driving & that you wait accordingly until it's your time to go inside the branch. Edwin the Doorkeeper was friendly, attentive & welcoming as he navigated the long line of customers. As a whole, the customer service is quick (once inside) & efficient across the board. They have complimentary Hand Sanitizer & Facemasks on deck.

I had to go to this branch again for some paperwork, and given past experiences, I dreaded it…read more However, the entire demeanor of the place has changed for the better. I saw many new people working at the window and in the side offices, and they were very friendly and went out of their way to help me and other patrons. The extremely unpleasant teller was not there making everyone miserable, and customers were moving swiftly through the line. The building has been renovated and was attractive and clean. It was a complete 180 from all previous experiences. I was stunned. The new staff, and possibly new management behind improvements, have drastically upgraded the place. Kudos to all who revamped it into this new, customer-service oriented, attractive, and responsive credit union. I'm amazed.

I normally don't write reviews, but I feel disrespected. I will also be writing a formal letter to…read moreyour main office, PeachState CU and others credit union compliance agencies in more detail of the events. Do not use Pinnacle CU, if you want to be treated fairly. I opened an account with pinnacle cu to establish relationships with them, knowing I would be buying a home within a year or two. I waited 6 months before applying for a used car loan. With a credit score over 700. I was declined. When I asked why, he said I have too many inquiries with a 700 score, he didn't know about the trade in. When the bill of sales was sent to him listing the full deal.....really? The loan officer was very condescending. Shannon was the only professional that I talked to at Pinnacle during this process. And by the way I was easily approved by Ally bank and Delta community CU within 10 mins.(I went with Ally Bank. Better rate then the CU...crazy...lol). Pinnacle you should do better when hiring unprofessional people that deals with your customers. I hear he's been there for awhile. There's no telling who else he made feel less than about a 700 score which is considered good...right? It really seemed more personal to me. He never called me back even after talking to Shannon on the matter a number of times. He finally called today, with an attitude. When I ask him why he didn't approve me, he cut me off and said, "we not worrying about that. Shannon told me you already got finance somewhere else. What else can I help you with NOW". He shouldn't be dealing with customers with that attitude. Credit Union supposed to be a better choice for customers. Less stress, happy professional employees, great service. This is not the case with your loan officer(that never gave his name) please do better. You have great employees there. Get rid of the unprofessional. There are way to many other great options as you see. Thanks, for listening.

Today Nancy Garber provided excellent customer service. We made some changes to our accout. She…read moreanswered all our questions and made suggestions while providing information. She didn't rush us on a Friday afternoon but took her time.

I had a checking account and a savings account. I moved and did not give LGE my change of address…read more Therefore they started charging me every month due to not updating my address with them. I discovered this little policy quirk After they removed $75 out of my account. When I asked the banker why my account was $75 less, she 'smiled' and told me that it was because I had not updated my address change. Now that's what I call a bank where I want to do my personal business. Yes I closed my account and withdrew all my money. By the way I was there to open up another account.

Came into the Jiles Road branch to speak about refinancing. Was told to make an appointment, so I…read moredid. Came back the next day for the appointment, checked in, and was left there for 30min until I realized they didn't know I had an appointment. They don't check their appointment schedule. Finally got to speak to someone just to be told they can't handle refinancing there. Waste of time when they could've told me that when I first came in. Still applied for a refinance, was told I needed a co-signer due to debt-to-income ratio, so I added a co-signer and got approved. Went through 3 weeks of paperwork, had an appraisal, and signed up for a membership just for CUofGA to make a complete 180 and say there's still a debt-to-income problem just 24 hours before closing and cancelled everything. They knew what debts I had the day I applied, and still chose to waste a month of my time. I was also ignored when I tried setting up a meeting via e-mail at the Jiles Road branch to speak about a HELOC since I have almost $400k in equity. You have to e-mail these people multiple times in order to get them to respond. The communication with this institution is so poor, they didn't even tell me that I was not required to make my final mortgage payment during the refinance process, so I had paid over $2,300 when I could've saved it. These people don't care about your money AT ALL. I've never worked with such incompetent, unprofessional, and unknowledgeable people who completely waste time with clients who are trying to give them business. I would never recommend doing business with this institution for any kind of financial needs.

I have been with Credit Union Of Georgia for many years and have always enjoyed working with them…read more Over the last couple of years however their culture has changed. I find it very hard to communicate with them via phone. Phones go unanswered, voicemails are not responded to in a timely manner and the telephone tree is circular. Telephone prompts sometimes lead to dead ends. When visiting the branches in person, there is often only one cashier available and people in their offices do not volunteer to come out. The staff is always courteous and helpful once I finally am able to work with one. But after placing numerous phone calls today and leaving voice messages, to which there was no response, I finally made contact with someone in the main office. They attempted to contact my branch manager, and the phone was not answered for them either. When I questioned why the phone was not answered I was told that they were very busy and they were a small credit union and that she was sure I understood. I did not understand . this person suggested I go to the branch and ? In addition, the online baking system has also declined in service value. It is clunky and not user-friendly. It was replaced by a lovely system that worked smoothly and offered features that are no longer offered. I am so disappointed that this credit union that I have worked with for so many years has declined in this way.