I started a new business and was compare shopping for the best place to open up a business account. After exploring many varying options from commercial financial institutions and local/community banks to credit unions alike, I stumbled upon this diamond in the rough. Although they may not have all the whistles and bells of a commercial financial institution, their offerings were very generous... almost to the point I was thinking it were too good to be true (eg. no monthly or annual fees, no minimum balance to maintain, no set deposit other than the usual credit union $5 membership, no maximum transaction amounts, convenience of co-op shared banking with other credit unions for basic transactions, and mobile banking access). These services offered hit the ball out of the park when compared to other banking options I considered. On top of the banking amenities, I cannot overlook the awesomeness of the staff members I interacted with... namely, Jennifer and Robin. Before coming into the bank, Jennifer walked me through the business application step-by-step over the phone. She was courteous, patient and provided unparalleled customer service. This did not go unnoticed, because it demonstrated to me that my membership and business was of valued importance. Jennifer was the first representation of the credit union that I came into contact with, and she gave me my first impression of their brand, which gave me an increased confidence in entrusting my business in them. When I arrived to the credit union, I was greeted with a smile, and to my surprise, Jennifer ended up being the one to assist me with opening my account. With Robin's assistance, they got me all squared away, and I left there pleased and completely satisfied. Thank you both!!!! You made my banking experience of opening my first business account effortless. read more

I've been a client of Pinnacle Credit Union since 1987, when I moved from New York City to Atlanta. I remained, and remain a client to this day, tho I am now retired and live abroad full time. Through all the machinations of doing so, including a lost debit card, a stolen checkbook, Pinnacle and its wonderful staff have been there to ease the way and keep me solvent . I especially want to mention Robin who has been of continuous great assistance with her professionalism, knowledge and her quick thinking and problem solving; and I must say the same for April, as well as the courtesy, expertise and consideration of every Pinnacle staff person I have ever spoken with. I cannot recommend Pinnacle enough! Why would anyone ever deal with a bank when this kind of superior service is available?? Pinnacle is as good as it gets. read more

My husband and I are always comfortable coming into their facility. But we are not surprised by the warm and helpful service. So when Harriett took time to help activate a card that laid dormant in my purse taking up valuable real estate for the past two months, it was unexpected, very much appreciated but not surprising from the Pinnacle team. We had given up on it because we kept running into road-blocks when we tried to activate the card over the phone and on the card's website. She was able to identify right away that it was an account identification issue which all the high-tech automated computer systems couldn't realize and assist us in completing the activation process. Kudos again to pinnacles human touch! read more

I have been a member of Pinnacle Credit Union for close to 30 years. During this time I have seen the growth that has occurred. Over the years I have seen the staff come and go but Pinnacle has always had that neighborly feel. They cordially address their customers as if they know them personally. For instance, Harriett has worked with Pinnacle for over 10-15 years and has watched my family grow to the young adults they have become. She has always shown the same professionalism, keen eye to detail, while always asking about my family. This type of interaction is what members want to see!!! If a problem arises, immediate assistance is given. Wouldn't bank anywhere else. read more

Ms. Genesis Smith is the epitome of excellent customer service at Pinnacle CU. She should be named and employee of everyday as far as I am concern. It is hard to receive good customer service these days, but she is it. So amazing, wondeful, and all of the great adjectives in the dictionary do hope that if anyone has to contact Pinnacle CU you get to talk to this outstanding customer service person. Hats off to her and her Supervisor Ms. Tarwana Lowe-West, because I am certain the the customer service is working also under her direction. Thanks Pinnacle. Lynn Jenkins read more

I would like to thank Ms. Tarsha Champion at Pinnacle Credit Union. Ms. Champion was very thorough and professional with helping me attain my loan on today. She called me back in a timely manner, she answered all of my concerns and she offered me other services that I did not know existed. I am going to tell all of my co-workers at Atlanta Public Schools to please call her to handle any and all of their personal affairs. Ms. Champion, you helped me so much today, you were a God sent! Your service will always be remembered. You are the best! read more

hello i worked with ms.Takeshia Davis I want to say she went above and beyond to get my account opened . we ran into some minor issues that was on my part but ms.davis did not give up on me she worked with me until i got the issues handled . she followed up on each call and request and she explained every process of the banking system and any questions i had she was there to answer them . I will be referring my friends and family to her she is awesome thanks for the hard work . You guys it really is still good people in this world . read more

i would like to thank pinnacle credit union for having such an amazing staff, i've been a member for over ten years, however, today.. i was experiencing some personal issues and heart was heavy. my day was turned around!! all due to these four people; colin, april,tamara and harriet! they went above and beyond to assist me!! their customer service was impeccable !!! we need more people like them in this industry !! customer service is everything !! and that's why i will always recommend pinnacle !!! thanks again for making my day!! read more

Was referred by teachers to check out this institution that supports teachers. I needed a credit union fast. Since teachers already have a hard time getting to a bank after work hours I was happy to be helped right way. Jennifer M at this branch helped me open an account. She was extremely pleasant, helpful, and made me feel great about becoming a member. I did not feel rushed like I have with other banks, she was very knowledgeable, and seemed eager to help me. I feel very good about opening an account there. read more

My bank is out of town and I use pinnacle credit union as my service center. They treat me as if I'm a member and go above and beyond to service me within service center regulations. Melissa, My favorite representative, has been so helpful and kind. She always goes the extra mile and asks management if there is a better way to service my needs if she doesn't know the answer. The staff is friendly and will direct you to the best bank products for your individual needs. I've considered joining! read more

Eric Marion has displayed awesome customer service all while being super friendly in a well diverse environment. Eric displays knowledge of his role for Pinnacle Credit Union and he will deliver at his convenience. Eric has what you should describe as a good person..... willing to serve the union and it's affiliates at the upmost professional standards possible and care. Love you so much! And thank you for being there when I needed you most! Sincerely, Latoya Spikes read more

Eric Marion was excellent to work with. He knows what he is doing and he has a great attitude about adjusting to shifting branch locations, though they may have moved into the new branch location before it was fully ready for them. My wife died this summer and Eric was a great help as we navigated how to close her account and create a new account. Five stars + for Eric and for my experience with Pinnacle. read more

i just recently had to contact my credit union with regard to bill pay and had a most pleasurable experience with "jennifer." she was not only cordial, but professional and met my every need. often times, there can be a disconnect between consumers and businesses, but not with "jennifer." she listened and was very helpful in resolving my issue; i felt valued and respected! read more

Had to go to the credit union and was very upset. However, because of Colin McInnis Member Service Rep., I had an exceptional experience! Mr. McInnis was quite professional, extremely patient, and quite helpful. He resolved all of the issues I had spent two days trying to get addressed over the phone. He is outstanding and a tribute to Pinnacle Credit Union! Jacquelyn George read more

Ms. Harriett was very friendly and knowledgeable of the processes involved in my transactions. I really appreciated her engaging and excitement about her job. I definitely believe you should consider joining this Credit Union if looking for a different route of banking. Oh yeah.......did I mention you should look for Ms. Harriett! read more

Visited my credit union on North Avenue in Fourth Ward today and had an extraordinary positive visit. I needed cashier's checks and my main bank now charges about $15 for each check requested; however, at my credit union I was not charged a fee at all and the staff was simply wonderful. Harriett made my day!!! Thanks bunches. read more

Jennifer was outstanding. She guided me every step of the way when I needed assistance with my savings account information. She was professional, patient, and kind on the phone. She made me feel comfortable and I trusted her to help me with my issue. Pinnacle, you have a great employee! Have a great weekend everyone! read more

This post is a about an awesome young man tlhat works at Pinnacle Credit Unoon in Atlanta Ga. Eric Marion a customer service Rep. He's plesant & he cateses about the members very professional & helpful, a great asset to the Company . Kudos to you Eric Good job Alvia Barnett read more

Candice was so very helpful in getting me set up with a savings and checking account at the Pinnacle Credit Union on Lake Oconee. She made the process so simple for me and very easy to understand. She was also very quick and precise when responding to my numerous questions via email/text. Thank you, Candice! read more