Car wash broke half way. We use this one often and asked for a reset and a rewash. Nothing. Other shells have done it. Will be sending in a complaint and a chargeback for services not completed. The store worker was a complete joke. Typical no customer service at all. read more

Waited in line for a car wash for an hour this morning, stuck in place between 2 cars in front and behind me. Car wash was having issues, but I can only guess; attendants basically said nothing to everyone waiting in line. I was only able leave after the two cars behind me left. Not coming back. read more

Cleans your car enough......sort of. This is my 2nd time trying this car wash since it's so close to home. The 1st time after paying their most expensive option which is $13, was surprised how quick it was. Literally just rinsed/scrub/rinse Most other loop car washes are longer and also include the tri color shampoo/soap. Which I did not see at this shell car wash. Figured maybe they were out of the soap for that particular day. Came back for the 2nd time today and same thing. Rinse/Scrub/Rinse Didn't see any sort of soap/foam/bubbles of any kind. At the end of the day my car is clean enough I guess. But will no longer come back to this location. There's 2 LOOP Shell car washes on hickey blvd that are Amazing lol not this place though. DONT WASTE YOUR $13 here read more

Shell - My daily - Gas Stations Near Me - San Mateo, California

This review is for the car wash. It is the worst $13 spent for a car wash. Needed to get the soot and ash off the daily driver after weeks of fires around the bay. Decided to go to the shell since it was the closest. Generally speaking, the car washes at gas stations are decent at best, but this was the worst experience! Paid $13 for the ultimate wash. The undercarriage spray was a joke, pressure was probably turned down to the lowest setting. Very little soap, only two passes and the top scrubber stopped and lifted half way through, leaving half the upper portion of my car untouched. read more

Shell - Gas Stations Near Me - San Mateo, California

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Extremely poor customer service, this tall Caucasian male was at the register the line was long, I waited in line i was the fifth person in line and all I needed was 4 quarters to use their vacuum there at the gas station. Mind you I waited in this long line and asked the gentleman politely could he manage to give me 4 quarters so I could use the vacuum he doesn't check his register, he looks at me rudely hands on the counter and states "it takes card" mind you I seen that it indeed does take card I already had a single dollar bill and 2 quarters so why would I use my card for 4 quarters when he could have simply just gave me change? Smh then when I replied I don't want to use my card on that machine I just need 4 quarters he says "I can't give you my change" POOR POOR POOR CUSTOMER SERVICE !!!! I already disliked this location for their prices on gasoline but now I definitely won't be returning due to this unnecessary altercation hire better people ! read more

Let's face it. Pensinsula gas is wicked expensive. Which makes this place unusual. It's right off the freeway, where most will gouge you, but it's actually cheaper than most the gas stations around. Don't even try and buy in San Carlos! Anyways, it's not cheaper than Sunnyvale/Santa Clara but relative to everything else around the area... read more

This car wash is awful and as you can see from all the PREVIOUS one star reviews everyone else agrees! The car wash BROKE while I was inside the machine! The machine said to back up which I did 3 times and it still would NOT turn on. Had to get out of my car INSIDE the machine to go inside the store because there were people waiting in line behind me mad because the machine would not turn on. The manager NEVER even apologized just disappeared and then came back and had to fix his broken car wash. He was rude and now has called me unhinged, so I will be sending a letter to the owner of this location to make sure he has read all the horrid yelp reviews. I will also write him a google review too since the manager said I didn't write a thorough enough review. I'm very detailed and he will now see as I don't want to disappoint ! I need a five minutes aw also I highly recommend the car wash on el camino 5 minutes away- great service for just a few dollar - I'm now going to write their review so please read that one as well! Cheers read more

Was the worst car wash ever. It broke down in the middle of the wash and the employees didn't help us get water or anything. They just issued us a refund and sent us on our way. Now we have to find a different car wash. What a waste of time. read more

Could you please shut the heck up when I am trying to refuel? Your video pumps are annoying as hell. Every time I pull into your stations I feel like Tom Cruise in "Minority Report" the way your pumps start with their advertising blaring out at 100+ dbm every time a customer try to refuel! Tonight had also thought to give this location another change. Maybe the advertising has stopped since my last visit?". So now after 4 years I give the 3rd avenue station in San Mateo a chance. As I pull in under the covering I see them. The white red and orange ogres waiting with their video screen. My gorge rises and I feel the adrenaline beging to course through my system to a greater degree. As I pass a few of the ogre I notice the screens are moving an not all of them in the same way. Still I have steadied my nerve to try and give them another change. As I stop to refuel at the ogre on the end I I can hear something. But still I hold my mind steady with and iron will. Then I pull our my wallet, insert the card into the ogres mouth. The ogre starts wailing some two dimensional script advertising in my direction. By then my entire demeanor has turned to stone except for one flaming blade of emotion that directs my fist squarely to the center of the video screen. Unfortunately this Shel's ogre pump is tough and continues to send fourth it deafening message falling onto what is the dry landscape of my consciousness. Still, I hold out some hope like a drunkard's spouse there may be some way to stop the soul sucking cacophony issuing forth from the ogre pump. Into Shell's hut I go to talk to the ogres handler. Once inside a question posed to the poor zombie is responded with a total lack of understanding and ability to shut the ogre up. I thank the Shell's zombie and ask where the nearest non-Shell fueling station is located. Fortunately the zombie is able to tell me where another ogre-less station is located. I exit Shells hut and leave the Shell ogre unfed. Shell, No thanks for your wailing ogre fuel pumps. Shell, no thanks for your tainted convenience store items. Shell, you no longer appreciate your customer base and instead view them as marketing mindless marketing targets Shell, not only will you not see my business again in my lifetime, I will also relay my poor customer experience at your sorry stations with the hope of recruiting business to any other fuel supplier out there. May all of your ogre pumps remain unfed from any customer dollars in the future! 76, thank you for the serenity of your quite and calm non-video fueling stations. You may be a little more expensive but 76 is worth it int order to keep from having to raise a mental shield on every visit. Progressive Insurance, Thank you for the auto club services that allow me to pass by all Shell stations without fear even when my fuel gauge indicates empty. read more

As others have mentioned, I come here primarily when I need a car wash as gas prices are typically higher than the surrounding areas even after the car wash discount. Does a decent job and after 5 washes, the next one is free. Not much more to say. read more

Terrible car wash. Went through the car wash and the blowers were working, but they're supposed to rotate up and down to properly dry the car. They were stuck in one place the whole time. The car is full of water and streaks. I went in to the office mart and asked. I was told that sometimes they work and sometimes they don't. I asked for another wash to try and get it dried better. Couldn't do that I asked for a refund couldn't do that. I asked for a card for the owner. Was told the only way I can talk to the owner was to come back on Monday. What a terrible way to run a business! read more

Staff is very unfriendly. Had been buying gas here for half a year. One day I left my car for about 10 min during filling. The staff almost jumped on me when I came back, saying no parking here with a nose pouting attitude. But I was buying gas! I can understand Luis (the staff) might have had a long day that day. But his attitude was telling me "I don't need your business". read more

My boyfriend put gas, once he finished he went to buy a bottle of water. While I was waiting for him an employee came up to me and asked who the driver was I told him it was my boyfriend. He told me to move the car or else he was gonna have it towed. I was confused I told him he just finish pumping gas and went to buy a bottle of water he said "it don't matter, move somewhere else while you wait for him or I will tow your car." Wow!!! Just wow!! read more

Used to have a good carwash, now their PLUS wash has no Foam Wash, no soap and they claim there's a clear soap in the rinse ! Ya right ! Very disappointed ! read more

Air pressure for $1.50 from the machine. Takes credit card and quarters. After pumping up all my tires, I was in the car trying to erase the Tire pressure caution warning from the system when the shell employee ushered me out of the stall. He told me it was for tire pressure only and I told him I know, I just filled all my tires up. Then he pointed at the sign saying I was only allowed to stay 10 mins. I definitely wasn't there for more than ten minutes...the air stops flowing out of the machine after like 2 mins. read more

This is our go-to place for gas when in San Mateo. Easy in and out to fill up for the trip back to Fresno. Freeway entrance is just a few blocks away. read more

One of the cheaper gas options in the area and consistently cheaper than the other 2-3 Shells in the area. It's easily accessible, relatively clean, and rarely has lines. It also has a drive through car wash which isn't always available at other shell stations. read more

It's past 9pm on a weekday. Other car washes are closed. They picked up when I called and let me know theirs was still open. It worked.. no complaints. read more

Car wash machine would not accept credit cards but there was no sign stating this at the beginning of the line. So I wasted 20 minutes in line for nothing. There wasn't even a notice on the machine soI also wasted several minutes trying multiple credit cards. The help button on the screen did nothing. When I called the station, the guy took forever to come out and then all he did was say "it doesn't work, you have to pay inside". Horrible way to run a business and I'll never come back. read more

It looks clean and updated. I honestly wouldn't go out of my way to come here. I was really desperate for gas, and honestly I just get really good gas milage with shell/ read more

Great car wash for just 8$, easy and fun! I love this place :) The great thing is that you can do all by yourself and don't need any assistance. It happened twice to my hubby that the machine broke in the process, but I have been 3 times and it never happened to me :)))) read more

YOU WILL NOT GET THE CASH PRICE. Worst customer service ever. Paid cash. Noticed I still had the car price and asked about the cash price. The woman at the register said "I guess so and nodded." I confirmed that I would get the cash price and she nodded again. Still ended up paying the card price for gas. With no apology or attempt to rectify. I won't be coming back. Unfortunately most of the gas stations here are awful. The one on fourth with diesel will try to steal your card information. read more

Spotty service. Averages from low to average. Always understaffed. Today I sat in the car wash line for 20 minutes to find out that I couldn't get my car washed. No response for the help button because they were understaffed. Had to drive out of the car wash line to get an answer from them. read more

There's actually a really sweet employee there, I can't remember her name but was a young gal with long pink fingernails who was really helpful when the car wash started acting up, nice to encounter employees at a gas station that care! read more

Best price for the quality , I always go to shell to get gas no matter what because I know they have good quality gas , I tested it out with my truck and get more miles to the gallon with shell , especially for San Mateo this please always have the best prices read more

Pros: Discounted gas if a car wash is purchased. Cons: Vacuum will not reach inside your car. If you forget your receipt with the code, the employees ("Renan") will not refund the money you paid for the purchase. read more

I stopped here to fill up my tank and get a car wash. What can I say? It might have been the worst customer service experience I have had. The carwash didn't make my car cleaned and they said that I am silly because people are supposed to prewash it before you come here. read more

Cheap gas. Good location.

okay, its a gas station. But it typically has some of the cheapest premium gas in the area. Therefore, I give this place 5 stars!! And it's rather convenient. What more do I need? read more

Stupid car wash broke while we were in it. Then the cash or said she couldn't give us a refund. 2nd time I've seen this machine break down. read more

Average gas for the area, and the car wash is a complete waste of money. Never has soap and is very outdated!

Works wash advertised as $8. When I was charged $9, out of principal, I notified attendant and asked to refund difference and update the price advertised on Pump 5. Oscar will make you feel like an absolute jerk for caring to let them know and for asking them to correct their own mistake. Completely void of customer service skills. Beware of other mistakes in price displays. read more

it's a big box store a conglomerate nothing special they carry the same stuff all there others carry design and layout are the same service and the workers are trained by corporate people. they follow a book of procedures. anything they can't handle a manager takes over. the manager also has a book of procedures. to come here to get drugs, some daily stuff, and snacks. oooo and dont' forget the candies. read more

I regularly fill up here but the new car wash is horrible. Very slow per car and inadequate wash. The old car wash was much better.

went in for the $6 car wash and the new machine charged my card for $100!! a full tank doesn't even cost $100! -___- WORST EXPERIENCE EVER! read more

Car wash machine broke down when my car was in the machine and my car stayed foamed. I asked if they have some water to clean the foam, but they didn't even bother themselves helping on that. They told me that they can give a refund or I can try again. I asked if it is going to work in the second shot, they told me they can't guarantee. Now I need to find somewhere else to wash my care again. What a waste of time. read more