This gas station is conveniently located on PCH and close to the freeway. Had no issues pumping here...gas prices are insane in California, everywhere else in the country the prices are way under 4 dollars! Anyhow, there's a convenience store and restrooms. They offer diesel fuel at an outrageous price! read more

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Don't come here. The machines eat your money and wipe your bank account clean without letting you put gas first. I tried talking to the clerk on duty, Singh. He was no help and didn't seem to know how to do his job. After asking for the managers name and phone number, Rosa Orellana, I tried having a conversation with her over the phone but she hung up because of a language barrier without even trying to help. Her exact words were: "if I can't understand you, I can't help you" (*click*). Overall very poor customer service and the employees, including management will push you away without trying to help or refund the money the machines take from your account. read more

Well I pulled into the station and followed the less than average instructions. My card would not be released from the card reader. This has NEVER happened before. I went inside. The employee was nowhere to be seen. I called and called. She came out of the back unapologetically and dismissive when I said my credit card was stuck in pump's 3 card reader. She replied without obvious care "Oh that happens at times... it will let it go after a bit." What the heck kind of professional response to a customer?! Not at all. I said what does your system say regarding pump 3. She replied, "No one is on Pump 3." I looked outside as she did. I replied, "Well obviously I am at pump 3." She said nothing. I asked her for help with the situation. And she had no help. I said if that pump continues to keep my card, I am going to call the authorities. That was when she nonchalantly said, "I will let my boss know about it." She turned and walked away. I was like ... Nope, NEVER doing business with them EVER AGAIN. My friend helped me get it out of the pump. Be aware: Under the employee's breath, she said, "That happens sometimes." I replied to her comment, "Put a sign of Out of Order, than". She shrugged and went to the back of the store. This is NO WAY to do any kind of business, except to steal people's credit card information. read more

Conveniently located on the coast highway heading out of Pacifica or a u-turn away that'll add three minutes to your journey. Pros: Very competitive gas prices, 8 pumps were all very busy but moved quickly. Gas prices were $0.35 or $0.40 a gallon cheaper here, 15 miles outside San Francisco. Cons: As Yelpers wrote, it didn't give me a receipt BUT it might that they email it to you after keying in your Shell loyalty number. Pride yourself on being green. One pump was out of service. I didn't have an occasion to hit the mini-mart that Yelpers complain closes randomly and often. It's fine & I saved a few dollars, all good. read more

Rafael was so nice it was clean and quality service! I requested help and before i said anything he was there already!

This is the Shell from hell. March 8 2023 I went in and gave the cashier Rosy $200 cash and she never turned my pump on then when I went back she acted like I never gave the cash money and hid in the back room refusing to refund or turn the pump on. (Tried stealing my money) Then she said I pumped gas already while I was at the DIESEL pump not pumping gas. I then called the cops and that is what I took to get my fuel pumped. Then April 6 2023 I went in again with the same issue getting bad looks and stupid responses not turning the pump on. I was getting responses in Spanish and I was speaking English. Time to purge the riff raff outta this place. read more

Trash. This place is NEVER open whenever they say they're going to be . Every day, they'll leave a sign that says "will return by 4:40pm" And they don't return at the time it says. And then when you call them out on it, they'll say something dumb like "I was on my break" and look at you as if you're the issue. Meanwhile, you'll be left standing there like "uhhhhh, the paper said you'd return an hour ago....but you didn't." This is my repeated interaction with one person lol. Th is review isn't about the entire staff. But the place IS always closed smh read more

Shell - They love doing this though. & not staffing an extra person during break. Mostly because it's private owned. Corporate Shell doesn't care. - Gas Stations Near Me - Pacifica, California

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the cashier today pulled me out of my car to pay for someone else's gas. wouldn't refund me for the mistake of then double charging my card. proceeded to complain about his job and then yell at me and told me to kiss his ass and go to another gas station although I've grown up in the town and have always gone to that gas station. instead of choosing to help the customer the manager chose to side with incompetence. read more

my favorite gas station in Pacifica! Don is super friendly and helpful. the store is kept very clean and the diesel prices have been low for the last year! read more

Absolutely horrible. Nearly half the pumps don't work, there's NEVER an employee available. Sign saying when they will return, never accurate. Disappointing to even have a membership card here. Spend the extra minute and go to Chevron up the road. read more

LIAR. I saw the woman working here exiting bathroom. So I approach the bathroom trying to catch the door. "It's broken" she says. Such a lie. What was she doing in there then? Mopping the floor? Yeah right. What a liar. People are stuck in the middle of nowhere Pacifica and the local Shell station doesn't even offer up their bathroom. read more

This Shell sits right at Cabrillo and Fassler. You can easily turn in if you're going north on CA-1 or west on Fassler but you won't be able to get in if you're heading in the other directions. We were able to fuel up and pay at the pump without having to go inside. The prices were also the same as other stations we had seen on the way. The spacing is pretty generous around the pumps so it isn't hard to maneuver around. read more

This gas station Food Mart has an open 24 hours sign. I walked over from a local hotel at 9:30 am and the doors were locked and no one was servicing the window. I waited around 20 minutes until a driver from a service truck was kind enough to walk over and tell me the manager locked the door and left. I called the number listed online and on Yelp and it was a fax?!? I sure hope one of the many people getting gas today don't run into any issues at the pump. read more

Let me start by saying the 5 stars ONLY belong to Russ (employee) many times I have refused to come here because of the service and being closed during the most important time to be open... 5am. This town is filled with tons of blue collar working including myself and we need to have this place open including the doors so we can get our morning fix of coffee. Or even during the day them closing. But back to Russ, he is the one that you should mold all your employees after. Friendly,and I genuinely feel like when he says have a good day he means it. I have witnessed this man going beyond the call of duty to make sure customers are ok. Hats off to you Russ read more

This place is getting worse and worse. The customer service is awful, except Jessica and the new gal, they are always so sweet. The place is never stocked and the pumps never have receipt paper read more

Don't go here, none of their card readers are working. You have to pay inside and deal with nasty attitudes. It's BRE this way for the entire month of March 2019. The owners does not seem to care. There's other gas stations around. Don't go to this one. read more

Tried to use the water/air pump and the card reader wouldnt work. I then tried with quarters, it took them but neither the air or water pump was operable. read more

This is pretty much the only gas station I patronize, but today, for the third time, I've been unable to pump my gas in peace because idiots working for a third party marketing company have approached me and aggressively attempted to demonstrate their overpriced auto detailing products on my car. These are not random scammers, mind you: They have a table set up with products and a banner on it, and they've been here several times before. They are obviously doing this with the approval of the gas station's owner, and therein lies the reason for me only giving this gas station two stars. The employees here are always nice, the station is always clean and safe, and the food mart's selection is pretty decent, given how small it is. Get rid of your sweetheart deal with these con artists who intrusively bother your customers, and I will gladly add a few stars to my review. read more

I start work at 4am in San Francisco, and it makes my life easy when a gas station in town is open during those hours..too bad thats not the case! i am livid because on multiple occasions i needed gas, a drink, or smokes for the day, but could not purchase anything because the tendent was sleeping in the back....(if not sleeping then flat out ignoring my knocks) This is uneceptable for me! I promise you i will not be back unless shell can hire better tendents. signed, very furious!!!!!!!!!!!!! read more

Not a fan of almost 5.oo/gallon gas but I am a Shell gas fan and a fan of efficiency. This gas station has never let me down. I've never had any trouble and I've used this place for over a year. Actually don't think I've ever even seen the clerk here?! Efficiency is good...5.00/gallon is damn near evil though. Still you need gas so what can you do?! read more

Not only super convenient for me, but their prices are normally lower than most other places nearby or on the way to SFO. The station is always clean and the pumps are nice and in working order. I've never been inside the station, as I can pay right at the pump and have yet to need to venture inside. I can't speak to the rest rooms or the staff or the variety of whatever is inside. And I'm quite happy about that. I don't want to go inside when all I need is gas and I would never procure foodstuffs from a gas station. That wouldn't be couth. read more

How do you Yelp about a friggin gas station? When they're a literal lifesaver that's when. Like a complete dumbass I head to Pacifica middle of the night and don't realize till I'm coming down the speed trap hill on Hwy 1 that I am on fumes, literally. The gauge was past "E" and knocking on the walk indicator. My trusty backup Lexus RX was sputtering as I coasted up to the pump. This place is the only place to get gas after 9pm in Pacifica period. Location and hours gets this place 4 Stars read more

I was in there yesterday to get gas, I handed the female cashier a 100.00 bill she put it in this machine well the machine would take it so she hands me back my 100.00 bill and asked if I had a different one I told no and what is wrong with the one I handed you. She said that because it have ink writing on it that she couldn't take it, wow Un heard of, not excepting money cause writing on it and the cashier was a total bitch rude as hell I will never go back there, and my bill was real went to the gas station down the street and they excepted it no problems there read more

Living on the coast we always use this station as we have a shell credit card and we don't even go into the office for gas. Yesterday the card did not work and it said to see cashier and when my husband went into the store and cashier pointed to a sign over the door that said you must put a hold of $70.00 on the shell cc before we could pump gas. This must be new as we were just there last week. I'm not going to put a hold on funds of $70.00 when it probably would be costing 40-50. We will never go there again and I also filed a complaint with Shell Corporate Offices. read more

I will rate 5 stars only because the people that work there... the rude cashier Estephanie was fired hope they dont hire more people like that!! read more

Let's add to CA's review... Not only do you get the see clerk, but they make you suffer to get it. This morning at 6am, it was pouring rain, and windy (the station was locked). The attendant was standing counting the credit transactions. He pointed up his finger when he saw me (like wait 1 minute) and I stood outside with my jacket over my head to try to stay dry for over 5 minutes. Finally, had enough, and banged on the window, A minute or two later, he finally opened the door, and for 5 minutes continued what he was doing muttering about shift change. Finally he gave me my receipt after a 12 minute ordeal. I called the station requesting a manager, and the new clerk said he was busy, hung up on me, and then when I tried calling back got music like it was a phone/fax. Very congenial staff. Nope, I will never be giving them my business again. Very unethical and poorly run business. read more

This has station is getting out of control. I cannot tell you how many times i have come here and it had been closed. It's suppose to be 24 hours, what's worse there isn't another gas station open at 3:00 am until you hit either day City or half Moon Bay. HORRIBLE read more

Very loud gas TV that you can't turn off or mute, very obnoxious. Secondly the receipt wouldn't print and I was told to go inside to get it from the cashier, who couldn't be bothered to turn his head to see what the pump number was. Or maybe he didn't know which one was which. I don't expect that much from gas stations, so it takes a pretty lousy experience to make it that bad. read more

Avoid this gas station, better not to use credit card because someone installed the credit card information stealing devices (as seen on news) In the gas machines. On the same day I used my credit card someone on the other end had already stole my information and used to purchase merchandises with huge amount of money. DO NOT GO THERE FOR GAS! NOT WORTH TO TAKE THE RISK!!!!!!!!!! read more

OK, this place is a rip off. If I could rate them zero, I would. I paid a dollar to get some water for my vehicle, but the water dispenser didn't work. The owner says no refunds if their equipment doesn't work, so you're out a dollar. It was only after getting angry about being ripped off for a dollar that they came out with some buckets of water for my vehicle. No one should have to get angry to get service that they've already paid for. I won't be back. read more

What a suprise! Gas station attendant asleep in the back as usual, wish they would can the graveyard guy. What's the point he is never available from 12 to 4 read more

If you like the "full service" of being able to get your receipt at the gas pump, then this gas station is not for you. I don't care if this is the growing trend, I still don't like the nasty surprise of saying "Yes" when asked if I want a receipt, then see "Clerk Has Receipt" displayed. So I go the 76 Station on Terra Nova... they have figured out how to replace the receipt tape at their pumps... read more