On June 17th 2020 at approximately 10 a.m. I paid for gas with my child support card at the pump along with a car wash. The pump stopped functioning at 75 cents so I moved to another pump. When I attempted to pay with my card at the next pump it would not register. Come to find out that it held $100 and left nothing on my card so I was unable to get gas. the pump also stated that I needed to go in and see the clerk for my receipt with the code for my car wash. Rather annoyed. Don't know if I will return there again. it's also tied up my funds so I was not able to go anywhere else to get gas until they released my funds. I've also had problems with it's stating it was credit only at the pump, however only gave me the option for debit. Again asked to go see the clerk. If I wanted to go in, I would have done that in the first place.
Well it's been well over 24 hours and they're still holding $103.74... *correction* my purchase was $3.74, therefore they're still holding $100. I return to the station and talked to the clerk inside the store. He was very nice, but was unable to offer anything other than the general phone number for Shell. No one was wearing a mask in the store and the clerk picked his nose the whole time he was talking to me. Don't think I'll be trying the chicken soon.
This is now day 3 and the funds have still not been released.
Well it is now day 11 and the funds ($100) to my DES child support card have still not been released. The owner, Mr. Nav did not respond and the area rep, Mr. Miller was somewhat short and blamed it on the bank. I had already contacted the bank that sponsors the card and since the card is not an actual account with them, they would not ever place a hold any money. I guess my next move will be making a formal complaint to the corporate office and the attorney general's office.
This is the only location that I have had this problem at. The Shell on Sossaman and Southern holds funds for a couple of hours and then puts it back on the card. read more