I've decided to upgrade my review, it seems like they're trying to restructure and provide a better customer service experience and I think they've done a pretty good job of doing that the last few months. I've noticed the food quality has gotten better, the customer service is much more friendly and it's an overall better experience. It's nice to see improvements. read more

The meat in the whopper is so thin. The catchup was watered down, what's up with that?? .Fries were good but not the mushy onion rings This will probably be my last trip ever to Burger king. read more

This BK needs to just shut its doors for good. It's consistently awful. Food, filthy atmosphere, workers and Management who clearly hate their jobs. There have been several times I've stopped on the way home from working late - plan to go inside (since your order thru drive thru is guaranteed to be wrong.) I walked up to the front door at 8pm to find they'd LOCKED the front doors. All of them inside behind the counter, ignoring 5 of us knocking on the door.. I finally called to see if maybe they didn't realize they had literally locked up the place- I asked the Manager if he realized the front doors were locked and there were people outside waiting to go in? " yes, I know. Someone will come unlock the door" and hung up. No one ever came to unlock the door at EIGHT PM on a Friday night. That is the same DGAF attitude you'll get no matter WHO you speak to. BK Corporate needs to strip this location of their franchise license. read more

Burger King - This place stays consistently filthy. It takes less than a minute to wipe down the drive thru window - Burgers Near Me - Mesa, Arizona

Horrible service while ordering the lady was huffing and puffing obviously annoyed I was ordering. Not really setting the best atmosphere for your customer. I was very annoyed at her customer service. Here's some advice don't close down 45 mins early read more

Zero stars. Food cold. Took 23 minutes to get. Will not go back!!! Don't like to offer at kiosk either. read more

why is this consistently the slowest burger king i ever been t. it not even packed but it takes like 10 minutes every time.

Tell the girl In the drive thru to shut the fuck up and listen. She's rude incompetent and ridiculously loud. Tried telling her 5 times what we wanted but she wouldn't shut the fuck yo and listen some left. Avoid this place. Look at the reviews. They SUCK!!!! read more

2023.JUNE26- Memo at the order window has great customer service skill! Thank you!! My Tia needed food asap, we pulled in and ordered quickly, Memo was patient with us. Wish more people knew how to be polite as him. I ordered the $1 Frozen Fanta Kickin' Mango.... Not too bad but then again... Not the best tasting drink; probably won't order it again. read more

Burger King - 2023.JUNE26- $1 Frozen Fanta Kickin' Mango.... Memo at the order window has great customer service skill! Thank you!! - Burgers Near Me - Mesa, Arizona

I can never use the codes off the app under offers. Their system always seems to be down. Very inconvenient

Horrible service cold food rude employees Wouldn't recommend to anyone worst Buger king I've ever been to Food caused me to get sick and manager wouldn't do anything when I told him he's serving food in danger zones read more

I went through the drive through and got a burger that the lettuce was soggy and mayo was extremely hot and seems like the burger was microwaved with the condiments already on it ! I couldn't even eat the food because it tasted like I was going to be sick! The fries were stale and tasted like 3 tons of salt! The service I received when letting them know about the experience was horrible! They wanted to replace it with another horrible experience! but instead gave me back $10 on a $30 tab which did not make up for money spent on this HORRIBLE food! Please shut down burger king already ! read more

Food is great service is great And ambience is great I love the people there they are always kind

Wow! I had to come leave a review because I truly do not like fast food. But, I was in a rush and needed a quick bite. Right away I was greeted with a fantastic good morning from Tia. She was smiling the whole time and didn't make me feel rushed at all. I got the 2 $5crossiants. I appreciate how it was made right there and I wasn't handed some that have been sitting. No thanks! I appreciate the good service and quickness of the order and it was pretty busy. Thanks Tia for being so pleasant read more

Needed a quick bite. Surprised with Excellent service ladies. Food hot fresh and correct. Thank you. Much appreciated.

This has to be the worst BK in the country. The only good thing about this BK is that they are consistent...consistently giving out old French fries and never get the orders correct! I work at the Hospital in the same area and it is so disappointing to have a place to eat so close but you can't get decent food at. The quality is definitely the reason why there is never anyone inside this place or in the drive thru and Culver's next door is killing it with the drive thru line wrapped around the building. If they just took better care of how they put the food together and made sure everything was fresh, I'm sure they would have more business. However, all the reviews for this location are negative so what is management at this location even doing to try to correct the status of this place? The place is clean and nice but the food here sucks! I ordered a mix and match. 1st sandwich: OG Chicken Sandwich they put it on a whopper bun which is fine, ok, you ran out of the long buns, no problem. I asked for extra lettuce and Mayo I got normal amount of wilted lettuce and sandwich smothered in Mayo. 2nd sandwich: Big King and added bacon, Mayo, extra lettuce. I got normal amount of lettuce that was a little better than the chicken sandwich as far as the wilting part. However, no Mayo and no bacon and the cheese wouldn't even melt because the hamburger patties weren't even hot! This happened a little while ago 5/14/2023 @20:15. I should have taken pictures but instead I ate half the food while scolding myself for even ordering at this place one more time knowing how the 2-3 previous experiences were. I threw the other half away and then just laughed at how stupid I was ordering on the app and hesitating multiple times to change the location to one a little further away. read more

I got a classic crunchy chicken sandwich tonight. The sauce was all over my bun tomatoes lettuce onions were slipping out I went to grab it and it made a mess. The onion rings tasted fake and they were cold. The kids working tonight couldn't care less whether I had a meal or not. They've too busy screwing around soon as I left the drive-through they came out to smoke. read more

Waited to order. If I weren't stuck in the drive-through, I should have left. No onion rings. No cheddar bites. No mozzarella. No fish. 15 minute wait. The gal said the freezer is stocked and they can't get to supplies. What does that even mean? Everything I asked for, they didn't have. I get if it was a staffing shortage even, because it happening everywhere. But WHAT? read more

This is probably the worst Burger King in the state. I used to work at fast food and I was in high school and it's just a learning process doing the orders correctly giving back the right change but this place is a disaster. I've been here three times every single time they've screwed up on the order and short, changed me.! in each time the food was cold. Avoid going here at all costs!!! Bad management! read more

Since all these fast food places have setup the kiosks we delivery folks are invisible to the kids behind the counter .... 11 minute wait for someone to acknowledge you're standing there. read more

This is the best Burger King location I've visited so far. I highly recommend eating here.

Aaaa Burger King. No matter which location you go to, no matter what you order they are the most consistent business I've ever been to. Always terrible every time. My grandson insisted on Burger King over Jack-in-the-Box. Big mistake. I'm thinking "what is the one thing that they couldn't possibly ruin, French toast sticks". Only a complete idiot could screwup French toast sticks. Well, they did it. They're hard as a rock and they gave us a bunch of pieces and parts and as an added bonus that was a few piece of hair in it. Good job Burger King losers. I already filed a complaint with the health department so hopefully they can go in there and take a look around. Place is probably not in compliance on anything. read more

Burger King - Old disgusting hair filled French toast sticks - Burgers Near Me - Mesa, Arizona

I would like to thank this Burger King location for their cold fries and nasty chicken sandwich. Root beer was the only good item I received. I ordered and pulled up to pay. Got my food right away. Fries weren't fresh, room temperature and soggy and chicken sandwich was so soggy I took a bite and spit it out! read more

Theee grossest nastiest place ever, the idiot freckled chick in the drive threw was handing my our drinks and I asked is this dr.pepper or coke, she was like " I dunno" they had like 3 cubes of ice in them, we asked for the pretzel bun and got home and all the burgers had potato buns, the burgers were cold, the fries were stale, DONT GO TO THIS LOCATION, unless you want crappy service and a super slow drive thru!!! I haven't had Burger King in 10+ yrs and I'll never ever go back, worst mistake ever read more

15 minutes at the drive Thur just to buy nuggets. Ridiculous services. Workers are rude, they don't care how long you wait. When asked for sauce I was told they are out but when I went in to ask they gave me 1. Do something BK. Lisa was the rude worker. read more

Worst ever, I was waiting patiently at the drive thru for about 5 min I was told they would be with in a couple of min, another car pulls up and they take their order right away, when I told them that I was waiting before they were all they said was I'm sorry it doesn't say who was here first (if this is true they need to fix this feature) and that was all they could do? The line wasn't that long but we were waiting for about 20min just to get our food, read more

Wish I could rate No stars, very slow service. We were in the drive through at the order screen for 20 minutes before we were able to order we asked a few time for service and was told give a second they are filling other orders. Once we got to the window after order the guy which had no name tag on was sitting there scratching is nose and mouth. Not once was there an apology for the wait. From start to finish was 37minutes. The only reason we stayed cause we were trapped with cars in front and behind so could not go any where. We will not return at all. And then we get home and my son went to open his ranch and there is a dead bug on the ranch. Health department needs to be called read more

Burger King - Burgers Near Me - Mesa, Arizona

Whopper no pickles order attempts: 1. Pickles 2. Pickles 3. Pickles 4. Pickles 5. Pickles I feel like Burger King is having an existential crisis with pickles and is trying to bring me into it.... read more

If I could give a zero I would. Got sandwiches missing the burger patty and chicken sandwich missing the chicken patty. I was the only one in line and when presented to them they all laughed and looked at each other pointing blame. Unprofessional. Bunch of crack heads all dumbfounded. Can't believe they hire people like this. On their phones. Stay away. read more

SAVE YOURSELF FROM WASTING YOUR MONEY, TIME AND GAS. DONT COME TO THIS BURGER KING If I could rate this Burger King a zero I would. They're always short staffed and the food is always cold. I stopped coming to this specific BK few months ago. Went back couple days ago hoping it would have gotten better and they're still short staffed, food is always cold, horrible costumer service. Management needs to hire new people or simply close this place down. The wait for the drive thru is always like 20min+ it's ridiculous. I will definitely stop coming to this BK for sure now. read more

Complete trash.... Explain how "fast food" is 25 minutes in the drive thru. Who do you hire? They move slower than molasses. Never again. I see why you got a 1.5 star. You should be .5 stars. read more

Had a coupon for 2 whoppers, 2 whopper Jr, and 2 cheese burgers. With 3 small fries. For 12.99. They gave us someone else's order. We discover the mistake at home. Went back to get the right food Probably 20 minutes later and they wanted to give the right order that had been sitting There 20 minutes. They wouldn't make fresh food. Did get money back. Manager had a bit strong attitude. Won't go back. read more

Only because I have to give a star!!! Horrible food. Took 20 minutes to get my food and the fries were cold. I commented on fries and girl behind counter said "sorry about the wait!" Never again BK!!! The food and service is consistently bad at all locations. How are they being allowed to get away with this?! read more

I arrived at approx 610pm and I wasn't greeted or acknowledged until approx 617pm when I placed my order. I then waited 25 minutes for my food, 1 sandwich. I heard the orders before and after mine called and when I inquired about my order the employee stated that they called my number. He was extremely rude about it and proceeded to argue the point, which wasn't a big deal and a simple "sorry" would have sufficed. He tossed my bag in my direction and walked away. When I checked the bag, my order was wrong and had to be re-made due to dietary restrictions(bunless and no onion). Overall I waited over 30 minutes for a single sandwich, not even a full meal, only to get it completely wrong once and when it was remade, it was still not correct but something I could eat. I rarely eat fast food due to my dietary restrictions and this was supposed to be a meal in a hurry due to how late it was. Frankly, I will likely never visit BK again. Especially this location. read more

Sometimes a whopper with cheese will do the trick! And when I crave one, this store would be the closest for me to get one. it never fails, before ordering via the drive thru, we get advised of a longer wait than usual due to only 1 cook. Every time. By the time we get our food, it's always cold. They always add a treat for the long wait tho, which is nice. I hope things brighten up for this location and they get more staff. read more

Can't even give out hot food they give you old fries and charge you for it ridiculous will never go to this location anymore

Alright so im usually never this guy- but I can't take this anymore. This Burger king is bad. Very bad. The employees literally won't greet you, smile, or even acknowledge you. They never give you a receipt when you eat inside, they just tell you your number then walk away. When your food comes out they say the number, plop the tray down and walk away- bad news if you want any side sauces, gotta wave them down and once again they stone cold face you. Drive thru isnt much better, surprised my food hasn't been thrown at me. All of that sucks, but the last straw was today when i found a wire inside my burger. So. Idk. Corporate if youre reading this... PLEASE do something about this location. Its setting very very bad standards. Im only posting this review because I'm over it. They still operate like they barely opened. read more

Burger King - Burgers Near Me - Mesa, Arizona

Don't make the mistake of coming to this BK, if there are cars in both drive thru go somewhere else. I got in line in the second drive-through and three cars passed me in the first drive-through before they got to me. An old lady behind me got out of her car and started tapping and yelled at the speaker to get their attention. I thought that might have been a fluke but I decided to make this post because it happened again today. read more

Wow are they bad here. Front counter woman was clueless. I had to point out on the menu what I want because she didn't understand "kid's meal" or "king jr meal". She eventually thought she had it but rang it up wrong. Finally the manager had to help her. Food was quick but they forgot the spoon for her apple sauce, her toy, her drink and my dipping sauce. Seriously, it's not rocket science. I can understand the new woman in the workforce but a manager messing up this badly?! We'll never be back to this BK even though I go to the car wash next door frequently. EDIT: As we were leaving they were serving a lady with a non-service dog in the restaurant. read more

I've been sitting in the drive through for 15 minutes after ordering and this is absolutely rediculous!!! If finally got my food and it's cold I mean wtf ppl do better!!! And you want $15/hr I wouldn't give you 5 for that kind of work ethic read more

I had previously stopped going to this particular location because they always got my order incorrect. Well, I guess I won't be going to this one again. Ordered a big fish w/cheese. Well the big fish is now a big (little ) joke. Mickey D's fish sandwich ain't losing nothing. read more