First off, let me say I understand how ridiculous it is to rate a gas station.
I lived down the street from this shell, and had been a patron for nearly 3 years. I've only seen three men at this location. Two of which are very nice and courteous, one who is always rude, short and disgruntled. When ever I interact with the two nice employees, my experience is five star. However, it's always a problem with the rude guy. The tipping point was a few weeks ago when I stopped by to buy some sprite.
On my way home from work, I bring it to the counter and the rude guy rings it out. I slide my card, and he asks me if I want to run it credit or debit. I asked him "which do you prefer" because I know they get charged more for one of them, I just couldn't remember which. The guy angrily responds, "IT'S YOUR CARD YOU DECIDE!" so I select credit.
This guy freaks out and starts telling me about how the credit card company charges him 30 cents and how I need to use debit or bring cash next time for small purchases. As someone who is in sales, it bothers me to see this treatment toward customers, especially because I asked him his preference. He even could have asked me if it would be too much trouble to pay cash, and I would have happily ventured to the car to grab some quarters.
Needless to say, I don't shop there anymore. I happily fill up and buy conveinence items elsewhere. That experience was a 0, but I felt it fair to give some stars for all the positive interactions over the years. read more