Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Needed an MD safety inspection done and their convenient online scheduling showed they had…read moreavailability the next day. Brought my car in and the inspection was done within an hour with no repairs needed. They are honest to what is required by MD and efficient.

Dan, Jordan and the team at Aspen Hill Exxon always deliver. They have kept me, my wife and 3 kids…read moreon the road for years. New cars, old cars, little issues and big ones they always come through. It is peace of mind that we won't be stuck on the side of the road with the replay service.

Summer 2021 update: The mechanic Will who I worked with at this shop has since left and I…read moreunderstand all the other mechanics did as well. Will works now out of Jacob's Autorama in downtown Rockville. Still highly recommend working with him. Really fantastic customer service and work at this shop. I was referred here to Will because I have a 2000 Jeep Cherokee and he's an expert with these vehicles. I brought it in with an engine tapping thinking it needed a rebuild--had taken it to a Jeep dealership service center that quoted me $8K for an engine replacement. Will quickly figured out the problem--no charge for the diagnostic--and determined it did not need a rebuild. He took care of it quickly and was really communicative in the process. He also noticed that the starter I had to havereplaced at the dealership was wrong for these old Jeeps and replaced it free of charge. Who does that? Highly recommend!

Took my car in for an alternator change, and now my car shakes. When we called to see if someone…read morecould look at the car again because it was not shaking before we took the car in. They said they would look at it but charge AGAIN. Although they were able to get to the alternator quick, they clearly didn't check the car afterwards. Horrible customer service, expensive, lack of accountability

Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

I have been going to Germantown tire and auto for tire services for years -- if you buy tires…read morethrough them, you receive free tire rotation for the lifetime of your tires. Their service is consistently excellent, thorough and kind and cost estimates align with the bill when they complete their service. Highly recommend.

My family and I live up the street from this Exxon on Westlake, so we're here all the time: for…read moregas, quick purchases, and the occasional car service. Every single visit has been a positive experience. No matter who's working, we're always greeted with a smile and treated with kindness. It's refreshing to find a place where great customer service is clearly part of the culture. A special shout-out to Wonder Woman, AKA Jackie! We recently needed a tire installed, and she was absolutely phenomenal. She carries herself like someone who truly runs the place. It's obvious that her coworkers respect her, and for good reason: she knows her stuff! No matter what question or unexpected issue came up, Jackie handled it with confidence, professionalism, and a smile. Her bubbly personality, knowledge, and dedication to taking care of customers are a huge part of what makes this Exxon stand out. As long as my family and I live in the area, you've got loyal customers. Thank you for consistently providing such outstanding service! And no matter what, if you call or go in-person, ask for Jackie!

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way!…read moreThey should be ashamed.

Polite, professional. Seemed pricey to my guest from Frederick…read more Wonderful dog in front office.

I noticed lot's of steam from anti freeze chamber and other places in the engine of my Chevy Cruise…read more2014. I was told it would be ready " by the end of the day " it wasn't. This could have been a serious problem for me. The next day a noon work was completed for $ 1524.26. For the work described that seems way too expensive. I should have negoiated a lower price, as I've done in the past with other shops. Charles B.

On multiple occasions Winkler's has provided service on several family members vehicles and we all…read moreagree Winkler's is an outstanding, automotive service venue, firstly, because of the outstanding service expertise provided, and secondly, Center Manager DANNY and Associate DESTINY are so personably welcoming, thoughtfully patient listeners and communicate about the service details with great clarity! And their Lobby, restrooms, and service area are clean and organized.

It is with great disappointment that I write this review after being a loyal customer of Winkler's…read morefor over five years, servicing all four of my cars here. My last visit revealed the shop is under new ownership with new employees and a new computer system, and my entire service history was gone. I brought in my Honda CR-V for a blinking "D" drive light and paid a $190 diagnostic fee. The staff later informed me that the issue was likely "electrical or sensor related," but a full diagnosis would cost more with no guarantee of a reasonable price. The service advisor talked me out of pursuing the repair, saying the mechanic found no physical issues on a test drive. Hoping to get some value for the diagnostic fee, I asked them to inspect my worn ball bearings--an issue the previous mechanic had advised me to address soon. I was told the car "looks great" and my concerns were completely dismissed. Now, a month later, the very issue with the ball bearings that Winkler's failed to take seriously has come to fruition. My car is now not working because of their negligence, and I am forced to have it towed to another shop for what will likely be a significant repair. I feel my $190 was taken for an inconclusive diagnosis, my valid concerns were dismissed, and I was rushed out the door. The commitment to customer satisfaction that defined the old Winkler's is gone. Sadly, my family and I will now be taking our business elsewhere.