Whatever you do: Don't use their car wash -- it is so sloooooooooooooooooooooooooooooooooooooooooooooow. Each car bizarrely takes like 15 minutes. Took me three visits (one time it was closed, the other time it was an unmoving line of 10 cars) to use the code I bought at the pump. Seriously, what is this?? Bring a book. read more

Shell - The line that never moves. Bring a book. - Gas Stations Near Me - Emeryville, California

Slow pumps. Way overpriced. If you can avoid this gas station do so like it's got the plague. Like many Shell stations, this one is way overpriced, about 40% higher than all others in the area. Pumps are so slow I gave up after only 5 gallons. It's a good thing, because I'll save tons of money by finishing the fill up at an Arco ampm. read more

The pumps rarely provide a receipt so if you order a car wash, you have to go inside and wait in line to request your receipt with the car wash code on it. Then get in line to get a car wash. Today, there were 5 cars ahead of me and it took over an hour to get the poor quality drive thru car wash because some of the people ahead of me couldn't get their cars straight in the drive thru and had to repeatedly adjust their car. Never again. read more

Filled up my tank and went to put air in my tires but it seems like the employees like to park there vehicles in the designated spots for the air and water. When asked if they knew who's cars we're currently parked in the spots, I got blank stares and shoulder shrugs. Employee coaching would do this location a service. read more

All the employees here are idiots. I have been using this place forever and there is always a problem. A lot of the card readers at the pumps don't work. They never put up signs. I tried to tell them about a broken card reader. One girl rolled hers eyes and said she was new. Then another guy told me they knew about the broken card readers. I asked why they didn't put up signs. He looked at me like I was the dumb one in the conversation and then blew me off with stupid excuses, rolled his eyes while sipping his drink at the register. Also, be careful after using the car wash. There is a unmarked curb people keep getting their cars stuck on. The owners apparently know about it but think it's funny. The only reason why I have used this place is for their car wash but NO MORE!!!! Hate these people! read more

If I could give 0 starts I would. First time I got a frozen popsicle and when I got to the Hilton hotel an open it , it was slimy it was late and I didn't want to go back to the store and I had to throw it away. A few days later I come back and get a chocolate the expensive ones and the chocolate looks nasty and taste so old. I went and they said everything is final sale ! So don't buy here they buy old stuff for cheap I guess and that's how they make their money . And I just throw away about $12 to the trash basically just like that. I wished I took a picture of the popsicle it was all smash and slimy . read more

Shell - Old chocolate - Gas Stations Near Me - Emeryville, California

Do not go to this store or this gas station. They rip people off. I got gas here a few weeks ago and was charged twice. I went back today for a refund and they argued with me and told me they wouldn't refund me. The manager as well would not refund me. Such a scam. They also have people walking around the gas station parking lot trying to scam people out of money. This is an awful store, and they have awful people working there. Do not go to this business. Tell people you know about this place, so that other people don't get scammed. These people owe me money! Read the other reviews, no one likes this place. It's awful. They rip people off every single day! read more

Bought a car wash, car wash stopped right after my car was completely cover in soap. Waited at least 10min for the manager to come out and just rinsed the soap off my car. Went inside to at least get a voucher for another car wash because my car still had dirt on it. The manager was not only rude from beginning to end of the conversation, but she kept arguing that my car was fine. I even asked her to go check it out right outside the gas station, she came out glanced at it and said it was fine. Very disappointed in the management at this Shell, definitely will not be going back to this gas station again, which is the one I would go to every week at least 3 times because is next to my job. read more

​ I received counterfeit money from the store clerk the manager called me a liar accused me of trying to scam the company then hung the phone up on me she was very rude but most importantly that this is sad customer service please people be aware of scam happening at this gas station please check all receipts and money also your credit cards because at this point if you can't trust the cameras who can you trust read more

Shell - Gas Stations Near Me - Emeryville, California

A great location to get your car wash! It's a struggle to find automatic car wash services in Berkeley. This location is a great alternative car wash to the Chevron on Telegraph Ave which is temporarily closed. I like to keep my car shiny, and this gets the job done. A very friendly salesperson told me about the rewards program. If you enter your phone number, you get $1 off every car wash, and the 6th car wash is free. This is a great option for regular customers. FYI that if you want to utilize this rewards program, you likely have to go checkout inside and get a code for the kiosk, since you need to enter your phone number. Will be coming here regularly for my car wash needs! read more

After searching for a gas station with a car wash where I could fill my tank and then use the drive through car wash, I was excessively disappointed to learn that the car wash was closed. The gas pump where I filled up my tank still asked about purchasing a car wash, and the inside of the car wash that I could see while pumping gas had water on the ground. I drove over to the car wash entrance only to see a small sign stating that it was closed. My first thought was to ask for a refund. Big mistake. The store clerk proceeded to tell others that the car wash was closed, but the car wash prepaid service could be redeemed within 30 days. Within seconds, she revised the expiration date to 60 days, then 90 days. Customers repeated asked if the car wash would be open by that time in light of the shelter-in-place ordinances. When I asked for a refund, I was told that no refund could be offered. Instead, I must come back within 90 days of purchase to redeem the prepaid car wash. I pointed out the absurdity of an expiration date on any cash value paid for a service within California. Both the store clerk and whomever she asked for help in the private office area do not understand how it's illegal to place an expiration date on a prepaid service under California Civil Code 1749.5. I can only wonder how many people have fallen victim to these illegal expiration dates and cannot imagine why a class action suit has never been filed against such an obvious legal violation. In summary, now I can either embark on an unnecessary trip back to this gas station for a refund if I manage to find the station manager or keep calling this location until the car wash opens for what will be an unnecessary trip. My other option is to file a complaint with both the Shell corporate headquarters and the California Department of Consumer Affairs. Again I ask myself how no class action lawsuit has ever been filed against the Shell Corporation and its local gas stations with self-service car washes for these obvious violations of California law when they cite expiration dates on non-perishable prepaid services acquired through a cash transaction. Keep in mind that the receipt printed at the gas pumps when you purchase this service lists no expiration date. read more

Well, I've been using this place for over 10 years and it's my favorite one. But these days many card readers at the pump don't work and you need to pay inside which causes trouble as some cashiers don't know how to deal with loopback or FuelRewards. Today I needed to pay inside: I typed my alternative loyalty number, which is phone number, and the pin pad says "Do you want to join fuel rewards?" for half a second. What who is this talking to? I have fuel rewards Gold for about 10 years and my T-mobile account is linked so I get $0.15 discount Tuesday to Friday. After my credit card went through, which was really fast, I asked the cashier to see if the $0.15 also went through and he said "No discount lol" I said I typed loyalty number. He said "Then maybe. Check at the pump." What? Maybe? Check what at the pump? Ok I didn't want to waste time explaining everything and I walked away. I lost about a dollar or so today. read more

Nice clean LOOP with plenty of snacks and cool hot food selection inside. Clean bathrooms. Staff is friendly, courteous and efficient. read more

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Definitely a nice location, the employees are very nice, the prices are not too bad at all and it's very convenient right off the freeway.

This isn't my usual station to fill up; it was a necessity to stop because I was out of gas on my way to El Cerrito. After reading all of the reviews below, the stars must have been aligned that day, because I was able to easily pull into a pump, park, and go inside to pay in advance. I don't want to risk any card skimmers! I did wait in line for a bit once inside, while a customer chatted with the sole cashier. The woman in front of me was in line for a receipt because she said one hadn't printed out when she had paid for gas and a card wash with a card. The pump worked well. While I was pumping, apparently I caught the eye of the dude at the neighboring pump, who checked me out and then said, "Ehhhllo!" I responded, amused at the bravado : ) This wouldn't happen in The Creek! When I went back inside, the cashier was polite and quick to give me the remaining balance (I NEVER have a balance at my usual gas station!) I did have an issue pulling OUT of the station and I understand the issues that others noted. There ARE only three spaces in front of the store and cars DO pull in from either side and they DON'T check if another car is pulling in or pulling out! Knowing all of these pitfalls, I would cautiously pull in to this station in the future because the gas was a good price and good quality. read more

If you want to wait 30 minutes to get your car washed come here. So slow. Had to go inside and wait in line for my receipt. If you are looking for a quick car wash... this isn't the place to go. read more

Pros: convenient location to fill up right before heading into the city. Standard selection of gas station food/goods Staff is generally helpful Cons: Small/very little room to navigate and there are commonly mini traffic jams. THE CAR WASH SUCKS.... and it's gone downhill in the last couple years. More than once I've seen it stop working, usually do to some unexplained "user error." (They even had to post additional instructions, likely because it's too easy to mess up) They took away the blow dryer timer, so people exiting the wash don't know how long they have and often drive away with - half dry car. I've had the wash start and just stop working midway (didn't move, none of the lights were flashing, etc), and the solution was to reset the wash and get back in the now 40 minute line with a half washed car. TL;DR - small but standard freeway adjacent gas station. DON'T RISK THE CAR WASH, the odds of it failing far outweigh the time/convenience. read more

The employees at this gas station are incompetent and rude. I went to fill up my truck today and the machines wouldn't read my shell credit l card so after trying 3 different pumps I went inside. There were 3 employees working all of which were terribly rude and completely unhelpful. The "manager" Maria was the worst. They asked me how much gas I wanted and I said I don't know, I just want to fill it up. I told them my gas gauge was broken so I have very little idea of how much gas is in my tank so I really couldn't tell them how much I needed. They kept just saying well we need to know how much before we can ring you up and I was like I already told you I don't know how much I need. I need to use the card like I would at the pump, what is going on here? This went on back and forth for a few more times and Maria the ridiculously unhelpful manager said I don't believe you can't understand what's going on. I left there without being able to get gas which was more than annoying because there wasn't another shell station for miles and I didn't have anything but my shell credit card. Couldn't have they just punched in an amount and then let me fill up the tank with however much I needed then charged me for the amount of gas I actually got? Doesn't seem that complicated to me but apparently it was too much for those employees to handle. read more

While driving from Fairfield to San Francisco, I pulled over at this gas station to fill up and use the restroom. I really had to go, lol. After hooking up my car to fill up with 91, I went inside to ask to use the bathroom. I was immediately advised I needed to put a mask on, which I totally went back to my car and got. I really needed to use the restroom and I was asking if they could give me the code, and was met with nothing but absolute rudeness. Especially from Anthony, some little buttwipe who is apparently really miserable with his life and existence and have to pass it on to everyone else. Talk about a horrible experience, he was seriously trying to deny me use of the restroom they have at their gas station, to a completely OVER paying customer. Total asshole!!!!!! I am a fairly frequent gas customer when I'm heading to the city, never again! F you! read more

I am in line for the car wash. I have been waiting for an hour. The ice cream is melting :(

Worse gas station I've been to, I will never come here again. Multiple times when I put gas without pressing the button it automatically goes to 87 gas. Which doesn't give me the option to choose 89 or 91. I go inside to let them know, but they said it's my fault. Worse gas pumps and gas station I've been to. I drive 209 miles a day and put gas in my car everyday, I know what I'm talking about. read more

Not open 24 hours as listed online, 530 am 2 employees inside and won't open the door for customers. Dumb.

DON'T USE THE CAR WASH! Didn't work - complete waste of $11 and 30 minutes in line waiting for our turn!! The line for the wash took 30 minutes. Then the lady in front of us in the car wash took our entire turn getting her car dried. It didn't wash our car at all. We couldn't back up or get out. The only way through was to wait in line to get our money back and then wait in line again for another half hour to get our car washed. A waste of time. read more

i have used this car wash before, I know the pattern of the wash cycle. while it is more expensive than other locations it has been a handy option, until today. NEVER AGAIN! Today, while I paid for the supreme wash I got basic or even less. The brushes didn't spin and wash my car, I just got sprayed, the drier didn't turn on so I left dripping. Okay sometimes things don't work. I went inside to speak to someone. one clerk wasn't helping anyone so I told her something g was wrong, she just looked at me. The other two clerks continued helping other customers. A man came in after me and asked to purchase a car wash which was sold to him. I stated my frustration again when the clerk on the other cash register who had four people in his line said he would help me that I was yelling and screening and he would get to me. while my voice was intense, I was not yelling or screening. I was just a woman expressing a negative reaction about feeling ripped off after paying for a service I didn't receive. I will never go here again. read more

This is a deceptive gas station. First off, it's not a Shell station, it's an off brand gas called Loop. But for some reason they kept the Shell sign up. I only went there because someone gave me a $10 gas card 6 years ago so I figured I could use it for a car wash, right. Wrong! Service is slow & lines are long. Plus the car wash has issues so I still haven't been able to get the wash that I couldn't even use my gift card on. Don't bother with this station unless you enjoy wasting your time. read more

The receipt machine is always broken so you have to walk inside to get your receipt, especially if you order a car wash. Today when I arrived the car wash was only partially working so got an okay wash. I don't understand what is so hard about fixing a receipt machine at gas stations. read more

Been coming here for 4+ years and I can count on one hand the number of times the card-readers on the pumps actually work.

CAR WASH SUCKS. Do no go here. I paid for the most expensive option and my car was still dirty: dirt streaks on the front and back windshields, simple dirt stains not removed (not caked on stuff, dirt you can just brush off with a napkin) and soap was left on the back of car. Absolutely horrible. I know that the car wash used to be posted as defective, but there was no such sign when I went. BE WARNED - IT STILL DOES NOT WORK. read more

Shell - Dirty windshield after car wash. - Gas Stations Near Me - Emeryville, California

This is the worst car wash. Waited a very long time to get to the head of the line to the pay machine- tried to pay several times with 3 different cc, but the machine wouldn't take my cards. I had to go all the way around the building and inside- past a long line of cars waiting to wash to pay (w. the same card) . Then the car wash didn't get my car clean and didn't get the car dry- AT ALL. Took me about an hour of waiting with terrible results. Skip this place. read more

Never ever ever come here for anything ever. It is an absolute nightmare, a complete and total mess every single time. In the dictionary, next to "sh*t show" is a picture of this place... people drive in from every direction, stop anywhere, if you do find a way to pull in, you wont be able to pull out when you're done, there's no room to maneuver, people don't know what to do and double park to go pay.... oh geez, then you get inside! And the nightmare continues. You can't get out of there either! There will be a line of 10 people and one cash register open, but 8 staff members on the floor stocking.... what? Then I got up to my turn and the register broke. Then I got rung up and the machine was out of tape! Then I got out to the car wash and the code didn't work! Oh my god. Never again. Never, never, never again. read more

None of the card machines work. Workers seem overworked and tired. If you need to get in and out quickly my advice is to avoid at all costs.

DO NOT USE THE CAR WASH! After waiting a half hour in line, the car wash (I paid for the most expensive option) CRACKED my winshield. I told the manager and they filed a claim, but told me the language on the car wash entering says they're not probably not liable for any damage(?!?!?!). We'll see how my claim ends up, but the machine is DEFECTIVE and will DAMAGE YOUR CAR! So awful. read more

YIKES! I come to this Shell Loop every morning about 4:30 a.m. for coffee and grub for the commute. We all need our coffee at that hour. Apparently, so does the clerk that is there for the purpose of allowing folks to by stuff. After standing there at the register with no one else in the store and the clerk right next to me and after waiting for over a full one-minute, In asked the clerk to if he would help me. His response was "Ya, I'm gonna help you Give me a minute. RELAX" Ill continue to use this station when I must. But will also avoid it when I can. We dont ask for much, but when you're left standing for over minute and wind up having to ask, it is just bad service. But when the clerk tells you to RELAX. It is more than that. It is a half-baked felon stuck between the street, and the rest of the normal, human decency world. read more

If I can give 0 stars I would have. Worst layout ever. People come and park their cars by the pump and go inside. Receipts don't print so you have to go inside. Will never come here again. read more

Never again! This car wash never works right, and the line is so long. I wait and wait and wait and then the machine breaks or stalls every time. I will never go here again. read more

TRAPPED! A sign at the car wash entrance is posted advising that it is defective. However, cars appeared at the exit. Upon entering, I found a line of five cars and no way to exit, building on the right and concrete barrier on the left. After literally one half hour I arrived at the car wash. The car was covered with soapy water and rinsed but the brushes contacted only the back half of the car. When finished the car back was still covered with soapy water. Finally making my escape, I didn't wait to contact the staff. read more

Shell - Soapy residue after car wash - Gas Stations Near Me - Emeryville, California

The air is out of service for at least 2 month. No one seem to care to fix it. People begging for money. Does not feel safe. Car wash is a joke. read more

This has to be the worst laid out gas station I've ever been to. It has a mini-mart and literally no parking spaces. Literally. There are 3 spots in front of the place: one handicap and the other two are for air and water. I got a car wash today. Because if the layout, I wasn't able to see that there were 4-5 cars in front of me before I trapped myself in. After the wash, because they tried to fit too many pumps in, I had to wait 10 minutes to leave because three cars were taking up the only available exit lanes (because they were inside buying stuff, another byproduct of no parking spots). read more

Everytime I get gas here and use the car wash the receipt with the code never prints out. Is the owner too cheap to put paper in the gas pump printer or what? You have to walk in the store wait on a line to get the damn code!! Never coming back. Not too mention the parking lot is a nightmare! read more

I work within walking distance to this gas station and that was the only reason I had been using it whenever I was pressed for gas or car wash. NO MORE though... While fueling my car was ok (very hard to get in and out sometimes), I always had a bad experience at their store - the Loop, their management and 90% of the time - with their car wash. But enough is enough. Last time I went there I had to wash my car, so I got in a long line and patiently waiting my turn. Once the time came, I followed all the printed instruction to put the code in ONLY when the car in front of me leaves the carwash completely. I did that and then slowly pulled up inside and stopped when the red light came on. Then... nothing happened. So I sit there for a minute but already have a bad feeling. Water is dripping on my dirty car, making it muddy... I backed up a little, then pulled up a little. Nothing. I did it again, but apparently nothing worked, the machine was not moving... SO, had to leave the carwash with even dirtier car, after 20+ minute wait and I went inside the shop, where I spoke with Julie. She said she was the manager. I asked for the refund of my carwash money and she said she could do it but she had to apply regular gas fees because I'm dropping the carwash. I said I was NOT dropping it, their equipment failed and my car instead of being clean is filthy now. I said I would like her to refund my car wash and keep the gas prices as they were. And she said: "We are not in the business of giving stuff for free". Well, you must be in a business of ripping people off, I thought and made a decision to never get back here and file a complaint to Shell that gave this obnoxiously rude place and service its logo. read more