Disclaimer:
My intentions are neither to promote a business nor is it my goal to destroy a businesses reputation, however if a business displays things that are post worthy (great service , delicious food , great ambience ,etc ..)I will review accordingly . There are always two sides of a coin (meaning there will also be not so great experiences and visits . I will share my experiences with our community good or Bad .
REVIEW TIME:
SIDE NOTE:
I have been going to Valero's for sometime now (years) so to save everyone time let's just say that I am a regular .
THE SITUATION :
Everyone knows the process of purchasing gas outside at those pesky pumps.
Yesterday nothing different same routine . So first I insert my card into the machine and followed the direction as prompted (Easy right ? ) .
I always always pay for my gas with credit and have never had any issues with my zip code , however at this location I did . (No big deal right ?)
So as anyone else would do I went inside to speak with the clerk for assistance. Well this was where things began to go sour. I asked did they accept credit and the clerk stated that they do not take credit inside but only at the machine. I have had problems with other credit cards(Mag strip , cracked card , chip fallen out you name it !) so I know that this isn't the truth but I gave them the benefit of the doubt and asked for further assistance at the actual pump . (Things are about to get good , stay with me here !!!!)
The clerk then followed me and put in the zip code for me .
*CARD UNABLE TO BE AUTHORIZED * flashed upon the screen .
I look at him and he looks at me and he looks me in the eyes and says "You're using the wrong Zip Code ".
I stated to him that I went to a different Valero same time last week and it worked fine with that zip code .
I eased his concerns and stated hat I have had the same credit card for 5 years so I can guarantee that the zip code is right . (I even pulled out my ID to show him )
When I told him this he immediately called me a liar constantly. Once those words evacuated his vocal chords I decided to take my business else where (Chevron right down the street ) and guess what !?!?!
YEP!! You guessed right , my zip code worked the first try .
I've never felt so disrespected , belittled, and upset at an establishment until now .
I did not argue or protest with the clerk just calmly explained to him that his actions were unwarranted and disgusting and from this day on I will avoid this location at all cost . (Rather push my car to the next gas station if I run out ) read more