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    Shell

    2.0 (44 reviews)
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    Velveteen and Andrea
    Myla M.

    Velveteen is the person who appeared to be in charge today when I went in to purchase gas. I used my Ralph's rewards which was going to give me .10 off of the gas. Being that the gas is $4.19 my gas should've come out at $4.09 after trying several times their gas pumps would not take the discount. This is not the first time I have a used my Ralphs rewards nor is it the last time I will use it. Velveteen told me that if I went to another pump and it didn't work she didn't know what to do and she didn't know who to call...well that's the wrong answer for a consumer to hear that the person who supposed to be in charge does not know what to do...I cannot help you she said she would not be able to help... A proactive person that is part of the solution and not part of the problem would say... I'm not sure how to handle that let me call the corporate office and ask them...Or let me give you the corporate office number and have you call them because I have not come across this problem and I was not trained on what to do in this situation and I don't want to tell you something that is incorrect. I cannot stand laziness, lack of knowledge or accountability of a clerk. Train your clerks correctly or at least train them with what to say when something comes up and they don't know what to do. Velveteen went on to be very rude, would not give me her name, the corporate office number or the number of someone who knows what to do in this situation. She walked to the back of my car and took my license plate number as if that's going to do anything, then told me that she would not service me and gave me my money back by slapping it on the counter and telling me loudly, (with other customers in line), Here's your money back! I have never been treated like this EVER! That's real rich coming from a gas station attendant...WOW! The owners of the Shell station at 3801 Venice really need to train their staff...Velveteen was the only person that was rude. Andrea was NOT. Truly all this started out about was they didn't know how to fix the problem and instead of finding out how to fix the problem they created a problem...and that's a problem for me! I was sitting in their parking lot writing this review and she just said that she's going to call the police on this bitch...UNBELIEVABLE! Steer clear!

    Dirty dirty
    Oliv L.

    What a dirty car wash .can't believe they don t take the time to clean their materials or walls. Poor cleaning , forget about the drying don't recommend

    Tamper sticker is scratched off

    "Do not tamper" type stickers are all scratched off, even next to the entrance. None of the credit card machines would take my contactless payment despite having the capability, which is a hard pass for me. Especially with tampering evidence. I moved on.

    Car wash
    Jarrod K.

    Im leaving a review for the car wash. If your normal hand wash place is closed because of corona, this is a decent substitute. I took it through and it cleaned my car pretty well and I didn't get any scratches. As far as the gas, if you want the cheapest prices your better off going one block down the street to the Venice and Sawtelle has station which is always cheaper.

    Gas prices on 11/27/2015.

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    7 years ago

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    Photo of Li L.
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    7 years ago

    Worst automatic service distributor ever. Only go here if you have a lot of time to waste.

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    Photo of Abe V.
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    15 years ago

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    10 years ago

    The gas prices are good but the attendant on duty was condescending when I needed help because the pump credit card reader wasn't working.

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