I would give 0 stars if I could. Never never never bring your items here…read more I dropped my items off for Monday pick up after 3 as I needed them for a Tuesday event. I arrive at 4:30 and they are closed even though they are open till 5. I come back Tuesday morning twice since no one was there when it opened at 8 and findout my items were not ready. They get them done at noon so I come back for 4th time and their credit card machine is broken so they make find an atm so they can release my items from hostage as they will not take down any credit card info or let me come back to pay. Also, the owner said it wasn't their fault and only blamed the laundry and credit machines for being broken

Great place and staff is friendly ! I will be bringing my clothes back here as prices are cheapest…read morein the area .

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and…read moreclassy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit.

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

Use this dry cleaner!! They went out of their way to help me when I was traveling through Grand…read moreRapids. I needed a quick turn on an outfit and the wonderful staff got it done within hours. Plus it was perfectly pressed. Thank you!!

Ruined a formal gown, then the owner hid behind text messages, instead of connecting over the phone…read morefor an in person conversation, offered no apology, no compensation and accepted no responsibility for ruining a perfectly beautiful dress. WORST CUSTOMER SERVICE EXPERIENCE EVER.

He went above and beyond to fix my coat zipper at a reasonable price. It saved me the hassle of…read morereplacing my coat.

Really good about making sure measurements are accurate. Measured both legs for a pair of pants…read moresince one leg is a bit longer than the other. They also met my need for when I needed alteration done by! They are also open on Sundays which is super helpful!

Don't use this cleaner!!! I dropped off a cardigan sweater for a snap replacement in January and…read moredidn't get it back till April The first time I stopped to check on it, they said they had the wrong phone number. I had them read it to me and it was right. The next time I stopped, they said they had tried to call, but it wouldn't go thru still. The next time I stopped, I just wanted it back to do myself, but it wasn't there. when I finally got it back, almost 4 months later, i never got any apology from anyone. i consider this an extremely unprofessional business and would highly recommend NO ONE USE THEM. P.L.

I brought in a $3000 custom drape. They ruined it! Shrunk 6 inches and pressed the pinch pleats in…read morecompletely wonky!! The lining hangs longer than the drape and their only answer is that "You signed a waver " so we're not responsible. They refused to refund my money and I'm left to order a new custom drape! I will never use them again for anything!

Dropped off 1 pant and 1 shirt! $20. My daughter dropped off 3 dresses and she was charged $150!…read more The 3 dresses didn't cost that much brand new!! They don't have any price list anywhere! Never going back

I got home and started to put away my freshly dry-cleaned clothing only to find one of my garments…read moreruined! They did not notify me of any issues upon pick up. I will not go back and am very concerned about integrity of this company.