I went to these cleaners about a month ago to get my down comforter cleaned (queen sized) since I…read morethought it would be a good way to clean it so it would be handled carefully and cleaned properly. I paid $50 which is already high priced, but I didn't mind if they were able to get some of the stains out and make it smell good and such (a high quality clean). HOWEVER, i got it back basically looking the same as it did when I brought it and there was no major difference. My parent's regular washer/dryer did a better job than this business. Save yourself the time & money by avoiding this place.

I dropped off my comforter here a few weeks ago and unfortunately it got lost. I stopped by to…read morepick it up and the receptionist was unable to locate it. She said someone will call me within a day or so. No one called me and I had to personally come back to the shop. The receptionist told me the same thing, that someone will be calling me. This went on for weeks! Finally I stop in again and asked for the phone number of a supervisor or whomever I should speak to regarding this matter. I finally got a hold of someone in the claims department and she asked me for a copy of my receipt of the comforter so the insurance company could reimburse me. What kind of bull shit is that? Who keeps receipt for comforters? Luckily I still had the bad the comforter came in with the exact description of the comforter. Brand, thread count, size, etc. I provided her with that and she said the insurance company was hesitant to pay out so much for a comforter without proof of purchase. This is ridiculous. It is extremely poor customer service. I recommend everyone have a copy of a receipt for every item that you drop off at thus dry cleaner, otherwise they will not be responsible for it.

I would give 0 stars if I could. Never never never bring your items here…read more I dropped my items off for Monday pick up after 3 as I needed them for a Tuesday event. I arrive at 4:30 and they are closed even though they are open till 5. I come back Tuesday morning twice since no one was there when it opened at 8 and findout my items were not ready. They get them done at noon so I come back for 4th time and their credit card machine is broken so they make find an atm so they can release my items from hostage as they will not take down any credit card info or let me come back to pay. Also, the owner said it wasn't their fault and only blamed the laundry and credit machines for being broken

Great place and staff is friendly ! I will be bringing my clothes back here as prices are cheapest…read morein the area .

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

RIP OFF!! Using the dryers is a rip off! $1.90 for the Express Dry 15 minutes!!! And the items are…read moreNOT dry in that time...add another $1.90 and still not Dry!! After experiencing WavMax dryers for $1.25 for standard size dryer and $1.75 for the larger dry...for 40 minutes and everything is dry!! The only good thing was Sheldon's have larger capacity washer which I needed Today. The only reason I came back here. Try WaveMax! It's all cheaper and all the machines add sanitization like hospital Laundry.

Use this dry cleaner!! They went out of their way to help me when I was traveling through Grand…read moreRapids. I needed a quick turn on an outfit and the wonderful staff got it done within hours. Plus it was perfectly pressed. Thank you!!

Ruined a formal gown, then the owner hid behind text messages, instead of connecting over the phone…read morefor an in person conversation, offered no apology, no compensation and accepted no responsibility for ruining a perfectly beautiful dress. WORST CUSTOMER SERVICE EXPERIENCE EVER.

Really good about making sure measurements are accurate. Measured both legs for a pair of pants…read moresince one leg is a bit longer than the other. They also met my need for when I needed alteration done by! They are also open on Sundays which is super helpful!

Refused to work on repairing a damaged sleeve. Really rude about not wanting to do the work.read more

Don't use this cleaner!!! I dropped off a cardigan sweater for a snap replacement in January and…read moredidn't get it back till April The first time I stopped to check on it, they said they had the wrong phone number. I had them read it to me and it was right. The next time I stopped, they said they had tried to call, but it wouldn't go thru still. The next time I stopped, I just wanted it back to do myself, but it wasn't there. when I finally got it back, almost 4 months later, i never got any apology from anyone. i consider this an extremely unprofessional business and would highly recommend NO ONE USE THEM. P.L.

I brought in a $3000 custom drape. They ruined it! Shrunk 6 inches and pressed the pinch pleats in…read morecompletely wonky!! The lining hangs longer than the drape and their only answer is that "You signed a waver " so we're not responsible. They refused to refund my money and I'm left to order a new custom drape! I will never use them again for anything!

Dropped off 1 pant and 1 shirt! $20. My daughter dropped off 3 dresses and she was charged $150!…read more The 3 dresses didn't cost that much brand new!! They don't have any price list anywhere! Never going back

I got home and started to put away my freshly dry-cleaned clothing only to find one of my garments…read moreruined! They did not notify me of any issues upon pick up. I will not go back and am very concerned about integrity of this company.

I was sick of having to spend an entire afternoon for my apartments laundry machines to clean my…read moreclothes. Swung in here which is conveniently located near my home and was blown away by the service, quality of the machines and the short amount of time it took from wash to dry. Everything is paid for using a reloadable card that you get at a kiosk up front. That goes for the vending machines as well. I was able to do 3 loads in less than an hour, all while sitting in a sofa chair boasting USB & 120w outlets for charging your devices. 10 out of 10 would recommend!

Wash was good. Place was clean. Vacuums leave a little to be desired. Not much suction. Maybe…read moreit was just ours.