My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing and because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind! read more

RIP OFF!! Using the dryers is a rip off! $1.90 for the Express Dry 15 minutes!!! And the items are NOT dry in that time...add another $1.90 and still not Dry!! After experiencing WavMax dryers for $1.25 for standard size dryer and $1.75 for the larger dry...for 40 minutes and everything is dry!! The only good thing was Sheldon's have larger capacity washer which I needed Today. The only reason I came back here. Try WaveMax! It's all cheaper and all the machines add sanitization like hospital Laundry. read more

BEWARE - TRUE Experience Do laundry at your own risk. Had 4 blankets in a large dryer on LOW (per instructions) and 10 minutes into the drying cycle it burnt each of the blankets and the dryer sheets were ORANGE. The employee said the regulator needed cleaning and did so right then. I contacted the corporate office and they stated it was user issue that my blankets were ruined (Label states dry on Low, so dryer on LOW.) They were 90+ % scorched and had black burn marks on them. I offered to meet with them and show them the scorched blankets and inspect them and then burnt dryer sheets. They sent me an email stating it was an "user issue" and I would not be compensated and the machine was not broken. I had told them that the machine had certainly malfunctioned. They did not agree. I will not do laundry here again and tell anyone I speak with and know to do exactly the same. Such a shame. read more

Going to add to the reviews here. Applied on indeed and the manager made it seem like business was bad. I applied as manager, called and was told the 2 ppl that they hired carpool together and never showed up Monday. Had me do 2 interviews same day and come in last second. Told me they'd reach out next day. I get a message about a week and a half later saying "we won't be moving forward" no answer why no actual professional courteousy, my own money spent to go in last second when they swore they needed someone. I worked for meta for 2 years, this is not a business i would work for. Responding to me well over a week after what they told me made me laugh this morning. im disappointed, for a business who takes pride in being open for 80 years and sharing all their internal info on their clients, highly unprofessional during post interview process. If they dont like you they won't tell you. Guess they just judge. This is a honest review, and i dont feel bad. I wasted a lot of time 2 weeks for this job, who claimed all they needed was someone to show up. ​​​​​ read more

120 hour Martinizing! What happened to this Grand Rapids iconic dry cleaners. I use to drop off cleaning before 9 AM and may times is was available for pick up at 6PM. Now, it's at least a a 3 day "turn around", 5 if you drop of Wednesday. There also use to be weekly specials, now it's extra charges, i.e. $2.00 more for wooden buttons, even though the they just look wooden but were made out of the standard nylon. Oh well, who's splitting hairs here....Sheldon is! read more

If you need to do your laundry or have something cleaned and pressed, this is a great place to visit. They offer washers and dryers in all sizes, suitable for both large and small loads. The facility is spacious and provides plenty of areas to relax. The owner is friendly and accommodating, answering all my questions thoroughly. Parking is ample and usually easy to access, except during heavy traffic. Prices can be on the higher side, depending on one's budget. They have a drive-up area with a coffee sign, but unfortunately, they no longer serve coffee. Some of the chairs could use replacement. read more

Sheldon Cleaners - A place to sit and relax. - Laundromat Near Me - Grand Rapids, Michigan

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and classy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit. read more

I came because this place used to have a cafe. Now it has the saddest hospital coffee machine they're trying to sell as a "cafe". The place is clean-it's just clearly not a place that provides food and drink anymore-but the laundry is still more expensive than places in the area. Don't lie and pretend to have coffee. read more

Sheldon Cleaners - More depressing than actually being on a hospital. - Laundromat Near Me - Grand Rapids, Michigan

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The turnaround time for 26+ pieces was impressive! The pieces were ready sooner than promised. First, I had brought in 2 coats. They were cleaned beautifully. Next, I brought my daughter's clothes from her travels overseas. I was very happy with the results. I brought in a larger load of delicate dresses, skirts, pants, jackets, and shirts. Each piece was immaculate. One wool dress looked brand new after being dry cleaned (it was pilled). I was thrilled with the dry cleaning service. One velour piece was missing from jacket but it was my fault as it wasn't sewn in. Michaela from customer service found it and drove it to my home! What amazing customer service I'd never go anywhere else While waiting to get my clothes, a customer cane into store and said that he'a been using them for years. I am proud to say that I'm a loyal Sheldon's customer! I'm extremely satisfied. read more

This was my first time at Sheldon cleaners on Breton. After I received my suit I noticed it was not washed or dry cleaned. I called the store and they told me that it went through the whole system. How do I know this, because I was a professional garment spotter at a very prestigious cleaning company. And I've never seen anything like that. I will never bring any of my suits into Sheldon cleaners again. read more

Sheldon Cleaners - Markings on shoulder - Laundromat Near Me - Grand Rapids, Michigan

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Used them for a while - I mentioned to them several times that noone is in the office before 10:30am - today it was an issue when a man said that due to "logistics" they could not pick up. It was 10:15 am when they called for pickup - I informed him once again about the office hours and that someone would be there at 10:30 am it was never a problem before but he insisted he would Not beable to pick up - Aka was being lazy and did not want to come back to my location. Goodluck if you desire a dry cleaning service for your business . read more

I'm 68, and have not been in a laundry mat since about 25. My dryer broke so I looked up places close to me and 2 were listed very near me. The first, I literally walked in, looked at the equipment ( I think my college dorm had better machines), cleanliness, or should I say lack of, and the limited seating and I turned around and left. Thankfully I drove a little further, to Sheldon's just south of 28th on Breton. Wow, this place was/is awesome! From plenty of wheeled carts, very clean everywhere, all very new looking machines, the ability to use a Sheldon's card instead of quarters, to how quick the machine dried my clothes, I was impressed. In addition, the young lady at the desk took me over and explained the card machine, then walked me through the various size dryers and areas. Very helpful and friendly. Just such a great experience! read more

Both locations are clean and well maintained. Absolutely worth the value. Love the laundry card!

** CRAZY AND UNETHICAL ** First, yelp mapper did not list the correct store location but I have to assume their pricing is consistent with their other stores so we will use this location as a place holder. My complaint revolves around my feeling of "price gouging"... simple and factual. They charge for nebulous things on the promise that it's a "special or custom" garment without the commitment of replacement... so what the heck is the consumer getting for the up charge?? NOTHING! their go to market pricing philosophy is flawed to the point where the customer feels like they are feeling taken advantage. Example: shirts: they charge you more for "special" buttons on the premise that if one breaks they must order from the manufacturer but yet they don't commit to actually doing that...they say, well my boss has to approve that... if I say I won't ever want you to replace buttons if they break so give me the lower price...they say well my boss needs to approve that who isn't in... say what?? Pants: they charge A LOT to begin with. They say that if you have any type of spandex there is an up charge...uh, why and who cares? I have never had ANY dry cleaner charge for this type of thing. Only of perhaps it was a delicate linen material or something.... In summery, if you want to feel like your being taken advantage of. Go here! Chew on this picture for a while! read more

Sheldon Cleaners - ** Clearly Unfair ** - Laundromat Near Me - Grand Rapids, Michigan

This is most definitely the nicest laundromat I've ever been in. It was clean and inviting. The staff are super helpful.... that Mario is a real gem and his customer service skills are on point. I came in because my dryer at home stopped working and after this experience I'm really in no hurry to get it fixed. The last wash has got to be started by 8:30pm and then you can dry right up til 9:45pm as they close at 10p. It was well worth the drive to get here even though I passed several other laundromats on my way. I WILL BE BACK!! read more

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This is a review of the wash & fold service. It's a hot mess. Once I picked up my order only to realize when I got home that it was still dirty. I took it back to have it washed and they tried to charge me again even though I had already paid. This week I picked up an order on Monday and my whites were missing. I've made multiple phone calls and 4 days later I have yet to hear about the whereabouts of my missing clothes. At this point it seems clear that communicating with me isn't a priority. I've decided to cut my losses, purchase new clothing, and take my business elsewhere. read more

Love this laundromat! Staff are always helpful and clean a lot. I always see a staff cleaning the machines or floors, tables, etc. Lots of machines in various sizes. Coffee and tea available for purchase. Bathroom is nice and clean. There's even a fireplace inside! I highly recommend. Kid friendly area. read more

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Other than being highly overpriced it's a very reliable and quick turnaround service . Staff is friendly and nice .

I do enjoy coming here. It's clean, plenty of room to sit and wait for your laundry. I never have trouble finding and open washer or dryer. But the cage has gone down hill. The ice tea is watery and my Ceaser salad was served with tomatoes (clearly states no tomato) and no croutons. I ask and it's bc she's out. Meh, I'll eat before I come next time. read more

Sheldon Cleaners - Laundromat Near Me - Grand Rapids, Michigan

Nicest laundromat I've been to. Clean and comfortable to wait in. Staff friendly. Was able to use credit card to operate machines - didn't have to bring a roll of coins - big plus! read more

Reliable & they do a great job. Appreciate all the sales & the email once an order is complete.

Great atmosphere! Coffee shop while I wait for laundry to clean. Definitely coming back again next time. Usually laundry is done at home, but till I get a new dryer (mine broke), I'm going to continue to come here. read more

Sheldon Cleaners - Laundromat Near Me - Grand Rapids, Michigan

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I am not a fan and probably will never be back. I had a dress I wore for a few hours. If you looked at this dress you wouldn't be able to tell it was worn besides the spot on the chest. I spilled some kind of juice like apple. When I dropped it of the service was great. I don't remember her name but she looked Hispanic if I was to judge. But I'm not. So this chick was cool I felt I wanted to bring more business here. I mention about a spot but did not point out. It's an easy mark. When I go to pick up the dress they had ready the next day which is excellent but the spot was not removed. I pointed it out and the girl said pay the balance and we'll run it through free of charge. Which seems nice but now they need 2 days to work on. I give them that and come back again not remove. The service not like the first day I walk in all warm and fuzzy now it was like this all we can do have a good day. I guess my frustration out side from something they probably couldn't help is... I'm out of pocket for a service not rendered. I came to get that spot removed. Not all the employees are consistent with customer service. Well not w/me at least. And when I communicated my frustration they acted like who cared besides me. I don't feel I got my worth paying 20 for something they were unable to do. I mean please explain to the next person who walks in not knowing your deal that maybe the stain can't come out cause what the content is or what ever. Don't just take money and say sorry nothing you can do cause that is hard to believe in a business setting like yours. Maybe a retrain on CS as well. read more

Poor customer service all around. Not a place I want to give money to if they treat people like that.

Our washer broke down and we had a few days before delivery. I got a tip that this location was much more than a dry cleaner - and that turned out to be quite an understatement. This is a laundromat, cafe and general relaxation center with immaculate accommodations, including flat screen televisions, comfy couches and chairs and an indoor/outdoor fireplace to top it all off. The staff is very friendly and can help you figure out how to operate the equipment if needed. The laundromat space is stocked with 4 wheeled carts and nice large tables for folding your clean clothes. The place is also immaculately clean. You need to preload a card with $$ for use at the machines, $2.50 per regular load of laundry and $0.50 per 15 minutes of dry time in an enormous dryer. I spent $10 for a weeks worth of laundry for a family of 4 - pretty cheap for all you get. Whether you need to do laundry in a pinch or have a regular need, I would highly recommend this place. It's light years ahead of the mid-century facilities of their competitors. Also, bring your iPad - the wifi is free and the signal is strong. read more

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Was at Sheldon's this morning. Needed to update credit card. Cashier could not help me. Read my name off the credit card and gave my phone number. Nothing. Told me I had never been there!! Really? Been going for years. Was not helped since no manager was present. Manager finally called at 2:38pm. First thing he said let me get your account up to date. Made excuses for the cashier. Which made no sense. First said she typed in my name wrong. He had my credit card. It would s correct on there. Then I gave her my phone number. Nothing. Very Poor Service. read more

Very nice facility with well maintained equipment and clean facilities. Not the least expensive place to do laundry but by far the nicest with TVs, cafe/coffee shop, and WiFi. read more

Super clean and great environment to work in while doing your laundry. My laundry at home isn't big enough to handle my king size duvets and comforters so this place was a great alternative to getting a bigger washer and dryer. read more

Absolutely Terrible customer service and business ethics. recently took my 100 dollar jersey to them to get some dirt out. went to pick it up, dirt was not out. they told me they would send it back in to deep clean it. when i picked it up the second time the number was completely destroyed. I asked to speak with the owner when the customer service rep told me there was nothing they could do. The owner told me they washed it properly even though i brought them 2 jerseys practically identical just a different brand. One was fine the other was destroyed. All he could give me was their word that it was washed correctly and they will not issue me a refund for my jersey. Then he proceeded to tell me (this is the owner remember) that after i do my research on the washing procedure and realize that he was right that I OWE HIM AN APOLOGY. Do not take anything to this place. read more

Sheldon Cleaners is Amazing!!! I had my bridesmaid dress alterations done at Su Alterations in the mall and I was extremely unhappy with their work. When I finally picked up the dress from Su, there was an enormous stain on it and it was 2 days before the wedding. Sheldon got the stain completely out, rushed to finish it for me, and even redid most of the terrible alterations that were previously done for an extremely low price! I will be taking all of my business to this Sheldon cleaners, especially anything I need alterations on!!! Thank you so much! read more

Ok here we go great atmosphere first I mean a cute cafe that you can get a nice brew ice or frozen or obviously hot and get a delicious crepe made right in front of you. Second the laundry mat itself is unique it's really neat and clean I mean everything is pretty straight forward and yeah it's a great place to come and enjoy yourself while doing a load or two. read more

Sheldon cleaners has ruined more expensive shirts than I have ever experienced by another cleaner. To make it worse, the refuse to replace a brand new shirt that they ruined and refuse to pay for the damages. I have never heard of a service that says this! Don't take you clothes there...you'll certainly be sorry. Switch to someone who cares and stands behind their service. I most certainly did. read more

Unbelievably clean and efficient. Wifi, cafe, crepes, tables indoors and outdoors this laundry/dry cleaners is inspiring a lot of Michiganders to clean a lot of clothes. Well done. read more

I really love this Sheldon Cleaners! They are always so clean & fast! I needed my winter jacket, a Daytime Halter Dress and my Blouse cleaned because this weekend my husband and I are going on a trip to Chicago! I am going to be auditioning at the Launch Showcase to try to get Talent Representation so I can pursue a career in acting! So, it needed to be very clean and I didn't have much time! They said they probably couldn't get it done until Monday, but it was ready by the next day! I am so impressed and they did a fabulous job! Sheldon Cleaners is my favorite Dry Cleaning Place and I actually have one more thing to get done which I know I can rely on them every single time! They also have a place to get a snack, a tv and a place you can wash your clothes just like a laundry mat facility! It is the first All Around type place I have seen with such impressive commodities! With them, I know I am in safe hands with my delicates & unmentionables, hehe!!! read more

First of all their "one day dry cleaning" turned out to be four days. Then the bill for three small tubes of cloth to have cleaned was almost $63 dollars. This place USED to have good prices and policies the only thing they are into now is making as much money as they can from the morons they are able to get in for repeat business. Fool me once shame on your. Fool me twice shame on me. read more

I used to work at Sheldon cleaners but quit when the manager Julie told me I couldn't take time off to go camping. She told me my part time job needed to be the center of my life. Sheldon cleaners is not a good job, I was never fully trained and never got a tour of the plant like I was supposed to. She was very unprofessional and I never met her once the few months I worked there. I had my clothes washed there while I worked there and two of the three shirts came back ripped. I am very glad to be done working now at Sheldon and do not recommend it to anyone. read more

I can appreciate the laundry mat part and cafe they were good. I recently came in with sheer pleated curtains to be cleaned. First, the communication suck! Second, I waited over 30 minutes before they finally helped me. Two men were before me they could not locate their garments. Third, my sheer curtains were literally destroyed, I paid $50 to have cleaned and it was ruined. They pressed it; folded it and put on hangers but did not inform me that the sheer was damaged! I am disappointed in this place never will I bring anything valuable to this cleaners again. They are not organized I was extremely unhappy with the end result. I hope they will reimburse me and find the two men garments. Bad service! read more

Worse customer service at corporate offices. They lost an item of mine. It took over 3 weeks to get it handled. I had to call them back 3 days in a row after I talked to Neil the week before. Then he finally called me back. Then it took another week for him to call me back after I called him. They ruin this same item a year ago. I sent it back to be fixed and they lost it. They finally found it after a week. This year I brought it in to be cleaned and never got it back. Not very impressed with how it was handled. read more

Terrible customer service. Staff is not helpful, and they never seem happy to be there. Have tried asking questions before or get help and usually get no response or stared at like they have no idea what I'm talking about. Bring cash if you don't want too much money on your laundry card. Staff is super rude when having to deal with this, and god forbid you want a refund because they'll reel you to have another customer buy it from you.... they don't seem to care about the customers or how they are perceived by other people. Super sad to have a staff like this at what would otherwise be a nice laundromat because I won't be going back because of them. They make the atmosphere uncomfortable and awkward, and I won't be returning. read more

I was in a rush to get my dry cleaning done before I headed out of state for a business expo. The employees here were very understanding and willing to push my order ahead to get it done in time. I would recommend this to anyone in the Grand Rapids area! read more