I had a very bad experience dealing with Kip Sheehan at Sheehans Collision in Boca Raton, Florida. I am and have always been a respectful and courteous customer wherever I spend my money. The front end of my 1999 Honda CRV was damaged in an accident. Kip Sheehan gave me an estimate of approximately 5,600.00 and stated that he never charges more than his estimate. This included body work to the front end and suspension work and also included a complete paint job. I paid a deposit of 2,000.00. I did not receive a call from the shop until the car was complete and at that time was notified by the receptionist that the price was an additional 1,000.00. She told me that it was unprofessional of Kip to not call me and get approval of the additional charges which were for a new hood/clear coat, a resonator and rt rotor, brake pads, and brake fluid. I had several times stopped by the shop to check on progress of my vehicle only to be greeted by drinking employees. Kip stated that he installed used suspension parts. The front end made knocking, creaking noises, I returned the vehicle for adjustments or some type of fix. When I got home I noticed that one of the lug nut stems on the front right tire was broken off, I was disappointed that none of the three people working on the vehicle told me of this, It would have been no big deal just fix it, So I returned the vehicle to get this fixed and the lug nut that was replaced was a different size than the rest of the lug nuts and the knocking and creaking of the front end was not fixed. The vehicle was presented to me with approximately 6 dents, two of the dents on the top of the vehicle were not there when i delivered the vehicle, I asked Kip about the dents and he denied causing them and stated that they fix dents not cause them and that sometimes you don't see dents until the paint is on, and also evident were waves and an orange peel look to the paint, and also the door jambs were not painted as verbally promised during his initial inspection and estimate. The whole experience was disrespectful to me as a respectful customer that paid 2,000.00 up front. Even after this terrible customer service I treated Kip respectful and did not show any disrespect in his place of business. Since the work was done the emblems that were on the back of the vehicle have all fallen off as they were not taken off properly and then just glued back on. Also I paid a visit for a vehicle inspection to the Mechanic that referred me to Sheehans Collision. The referring mechanic inspected my car and told me that the suspension parts are not only no good but that that they are bad, the front end is making terrible noises and the estimate to fix this problem would be at least 1,500.00. also agreed that the paint job was sloppy. I also showed the paperwork from Sheehan Collision to the referring mechanic and was told I got taken advantage of, in charging me an addition 1,000.00 without a call to me and for installing used suspension parts. I would call this experience distasteful, rude and operating on the dark side of business. I was told by others in the business my biggest mistake was paying him a deposit of 2,000.00. I do not recommend this business for anyone, I am sorry that I went there, and my 1999 vehicle does not look like I spent 6,800.00 on it. I am sorry to have have to post this but it is the truth. read more
