This is a ZERO STAR: I normally DO NOT post reviews, but I wanted to share my experience with…read moreRafael, the office manager/owner, on Friday, 12/6/2024. STAY AWAY from this place. I strongly advise avoiding this dental office due to unprofessionalism and unethical billing practices. This was my second time bringing my girls here, and it WILL BE the last. I waited over 30 minutes after my appointment for Rafael to speak with me about the balance on my account. I work hard to provide for my family, and being blindsided with an outstanding balance six months after their initial treatment was unacceptable. The office never contacted me about the issue, and instead of taking responsibility for their failure to communicate, Rafael claimed it was my responsibility to track insurance claims and balance was no big deal. Rather than him addressing their clear lack of professionalism, he told me it was my responsibility and "find another dentist." Instead of resolving the issue, this dismissive and unprofessional response shows his priority to avoid accountability over ensuring his clients are treated with respect and fairness. Billing transparency and clear communication are basic expectations in any healthcare setting, and this office has failed miserably on both counts. If you value honesty, professionalism, and reliable dental care, I would highly recommend staying FAR AWAY from this place and find a more ethical and client-centered practice. This experience was frustrating, disappointing, and entirely avoidable, and I hope no one else endures such poor treatment.

No customer service, charges you before the service is done, doesn't give you and itemized bill,…read moredoes not give topical anesthetic. I never go back.

Best dentist I have ever had. Dr. Coss cares about his patients and will work with you. The staff…read moreis very friendly and are always smiling.

I'm turning 77 this year and for almost the last 40 years, myself and my family (Wife and 6…read moreChildren) have been patients at Live Oak Family Dentistry! They truly are a Dental Practice for the whole family...young and old. Dr. Fox and Zoila (Hygienist) are totally professional when providing Dental care, yet make all patients feel relaxed and at home...pain is not an option for patients receiving care at this office. These two professionals are supported by a group of very talented and friendly Dental Assistants, Schedulers, and administrative folks who always make my visit a fun experience...yes I said "fun" and "dentist" in the same sentence. If you are in the market for a new dentist, you will be truly blessed by a great experience at Live Oak Family Dentistry! Robert N., San Antonio, Texas

So excited I found this office! I felt so comfortable during my visit and Dr. Johnson was…read morewonderful. The staff was super friendly and professional.

They tell you procedures are covered and then they send you a bill. Thery had to redo my partial 3…read moretimes before they got it right and it still doesn't fit well. Stay away from this place!

I cannot say enough about this place I had been going here for years and decided to try a new place…read morewho wanted to sedate my child six different times for 6 cavities that I was told my child does not have at this place thank God I did not let them torture my daughter at the other place. GREAT STAFF ALL but a special thanks to I know I'm probably spelling this wrong but she told my daughter it was okay to call her this Helos (OLAF) SHES AMAZING. Explained everything to my nine-year-old to the point where she understood and was not nervous at all took extra time with her she even got a popsicle at the end no bad experiences from this dentist at all which is a plus when it comes to a child.THANK YOU ALL SO MUCH!!!See you next time.

No parent should be comfortable using this dentist's office. My son went in to extract a baby tooth…read moreand the dentist on call said that he would make an appointment to seal my child's teeth and put him UNDER anesthesia in two weeks to extract the small tooth which is NOT attached to any root. He said he was going to gas my son and put him under, because pulling the baby tooth would be too traumatic for my son. He said this in front of my very sensitive son and my wife. I am a middle school teacher, with training in childhood trauma and I have worked with CPS and as a trauma team liason and this doctor had the audacity to imply that my wife and myself were trying to traumatize our child, in front of our child. Worse, to try and guilt us as parents into allowing A TRAUMATIC AND UNNECESSARY PROCEDURE ON OUR INNOCENT CHILD, so they could justify billing us more. I wonder how many childhood psychology degrees are on the walls in this office? The LAST thing you do is tell a child that they are traumatized if you are unqualified to do so. Certainly though, the staff lacks manners and common decency. If you want to scar your children and have your basic parenting questioned so that these people can use your child like a walking dollar sign, please, take your child here. IF, however, you care about the healthy and wholesome development of your child NEVER take your child here. They clearly do not care about you OR your kids.

I love this place. My daughter gets excited when we tell her she is going to see Dr. Awagu. The…read moregirls up front are amazing with my kids. I saw one out in the "real world" one day and she asked how my babies were. I take all my kids there, we are foster parents and I will only use them for my kids. They have appointments that are convenient, they are open early. I can almost always get in to see them within a day or two and if it is an emergency the next day or the same day. Clean and kid friendly with tablets, video games, blocks etc.

My daughters have been patients of Dr. Awagu for many years, which makes writing this review…read moreespecially disappointing. Over the past several visits, their checkups began to feel rushed--more like an in-and-out appointment than a thorough dental exam. After recently moving, I established care with a new dentist. During their first visit, two of my daughters were diagnosed with cavities, and another was found to need sealants due to the way her adult teeth are erupting. These findings were identified less than six months after their last checkup with Dr. Awagu, which left me questioning whether my daughters were receiving comprehensive examinations during their routine visits. As a parent, that's concerning. It made me wonder if the appointments had become more about completing routine insurance visits than providing the level of preventive care I had come to expect. I've trusted this practice with my daughters' dental care for years, so this experience has been very disappointing. I hope this feedback encourages a closer look at the quality and thoroughness of routine exams, because every child deserves careful, attentive care.

After going to this dentist for about 13 -14 years I finally have hit something that I cannot stay…read morequiet about . We fell in love with dr Velez. He was amazing . So when the practice was sold it broke our hearts but we kept coming because the staff was great: however this past year things have shifted . The staff isn't warm and kind ... it's weird. My oldest has always had issues with his teeth . He has a heart condition that causes teeth issues and he has adhd . They started asking me to do 3 month cleanings which I paid for some out of pocket ... but when he was 17 I said no more . He needed to be responsible and clean them well . The office refused to see him if I didn't schedule and pay out of pocket for a 3 month cleaning they wouldn't see him for the 6 month . What? Then my daughters needed some fillings and sealants done . They called to confirm and I said my youngest would be there but I wasn't sure about my other daughter since she had to be admitted to a psychiatric hospital. To which they said well if she isn't there it will be a charge for not cancelling 72 hours in advance . Maybe you want to cancel . I did cancel but am floored that it's 2022 and we are pretending that mental health isn't important ? So if my daughter was admitted the day before her dentist appointment y'all would charge me a fee for not cancelling 72 hours in advance ?!?! I was appalled so I called back to talk to a manager . Which was pointless . She said yes that's our policy and she's just trying to relay the policy to you , I stated that mental health is unavoidable and that if my daughter is under psychiatric care it isn't my decision nor do I know when she will be released. But that suicide is serious and I can't believe that she would have her staff be so calloused and unkind about mental health issues . She basically told me I was being sensitive because of my situation and it's just an office policy , then said are you there. I said yes I am just really and she hung up the phone. This is disgusting . It is appalling . You are a pediatric dentist who cares more about keeping all appointments full. I understand policy but there is also humanity . Seriously DO BETTER

Had a great first visit with my almost one year old daughter!…read more The staff was friendly and quick to get me back into a room, the dentist was kind and quick to examine and brush my daughters teeth. She was also very educational and even sung to my daughter to make her feel more comfortable I highly recommend this office for kids and babies first checkups 100%

This office is so amazing, they have something to entertain every child as they wait no matter…read morewhat age, and the doctors are all so great!! The best by far. My boys have been coming to Alligator Dental for 10 years, I Highly recommend them to anyone looking for a great kid friendly atmosphere, great staff, and the best doctors.

This is actually extremely difficult having to come to terms that I will no longer give my business…read moreto Al Burns at Alligator Dental and now I have to find a great pediatric dentist that actually cares about their patients and treats their clients with respect. The ladies at the front desk are absolutely amazing and patient so I have nothing negative towards them. We did have decent experiences in the past but this last dental visit could not have gone worse. They had my daughter X-ray both visits within 2 weeks without my permission but don't try to tell them anything about it because you'll be labeled combative. They don't warn you about the dangers of over exposure to radiation. The doctors will add anything they can onto your invoice to make more money. The worst part of this entire situation is that the owner/head dentist Dr. Burns spoke so down/degrading to me when I had questions about my daughter's procedure. Let's just say I know for a fact he would have never spoken down the same way he spoke to me if it were my daughter's father or another male. I was told I'd be reimbursed for the multiple x-rays and other things that were added on unnecessarily. Al Burns may not be used to parents or a strong educated female actually advocating for their child or getting called out for unnecessary charges and unsafe practices but he sure knows how to speak absolutely degrading to women. I was quoted before anything took place and somehow our bill turned out a LOT higher than what was originally quoted just for a capped tooth! Be careful on what all you're invoiced for because Alligator Dental tries to sneak in whatever they can to make more money. Greed! You should also be educated about the dangers of repeated X-ray exposure and be asked for consent before anything is done to your child! No apology was ever given and I have still not been credited for the things I was told I'd be credited for. Again, billing lady rocks and was nothing but respectful!

Great care, was seeing their other office in Seguin this clinic is just down the street…read more Office staff helpful, remembers your name. On top of recorder's. Dentail asst. Sweet on top of her game, easy to talk with. The dr. Great guy, fixed my crown and even did my cleaning. Have a dental plan, great place

Yeah I definitely don't recommend this clinic at all. Went in to get my braces fixed and they told…read moreme they don't have a orthodontist at this location. That's totally fine I understand that part, the lady told me she would schedule a appointment for me that was only a week away. I was then called a couple days later and was told my appointment would be on the 28th (almost a month away) instead.... their clinic was closed on that day so the next day I tried calling when they were open and no one answered. Now I just got off the phone with another girl and she told me my appointment was never set up and that she could book me for the 29th of next month.

Our entire family, myself, husband, son, daughter-in-law enjoy and have benefitted from the…read moreexcellent work done by this husband and wife team of dentists. Everyone there is relaxed, polite, pleasant and will help the patient with any anxiety, etc. We recommend them without any reservations. My husband and I can't continue with Dual Arc Dental because they no longer submit the full bill to the insurance company and after that amount is paid the patient pays the balance. Sometimes we cannot afford to pay up front so we located another practice recommended by a friend which will submit the bill to our insurance and allow us to pay the balance. We understand that Dual Arc made a business decision and we wish them the best. Try them and you will be impressed with the high level of dental help.

Military families! Stay away from this dental clinic and they are NOT in the network of Tricare…read moreDental Program! They literally scammed me!!! I called in to schedule an appointment in the mid-May, and I told them very clearly I have Tricare dental and asked them if they accept Tricare. They said yes they do accept Tricare and then set up my appointment on June 22. I showed up and checked in, then the front desk asked me to pay $100 copay, I told them Tricare covers 100% on the annual exam and x-ray and cleaning twice a year. Then they told me oh we are NOT in the Tricare network and you need to pay a copay $100! WHAT!!! WHY DID NOT TELL ME ON THE PHONE WHEN I CALLED THE FIRST TIME???!!!! I said then I do not want to proceed with the appointment and about to walk out, the manager saw that I was about to leave, she said oh I can just bill your insurance and waive the copay, since you are already here, I do not want to turn you away. We will just do the x-ray and you can take the images to another dental which is in the network. I accepted and proceeded with the x-ray. I was SO WRONG!! I really really should have left! Later of the day I found another dentist on Tricare Dental Program website and called them and told them what happened earlier today. I was told that: 1) they would need to do their own full mouth X-ray and not accepting what other dentist has done due to liability 2) Tricare only covers full mouth x-ray once every year, I would need to pay out of pocket for the second one. This place wants to make money so bad that they totally abused my insurance coverage! They knew clearly I had Tricare and they could not do any cleaning or needed treatment for me! Even they waived the $100 copay but they submitted $$$ claim to my insurance! Yeah, they got paid from insurance! Now I have to pay for another X-ray out of pocket! STAY AWAY FROM THIS SCAMMING PLACE!!!

I received my dentures this afternoon. It has taken a while because I had to have oral surgery for…read moreimplants, healing then I did not have a ride. (It is a two hour ride on the bus). So this young lady comes bouncing in the room and informs me I bad to pay $1,000 before they move forward. That is some that I should have been told in January not the day of. Fortunately I did have cash with me, but that is a lot of money and I did not have an opportunity to save it up. I really like my dentist because she is very good and concerned about patient comfort and information, but not sure I will go back because of the distance. I will see if a dental office can provide the hardware that I may need replaced in the future at a reasonable cost. Because they seemed to think it was funny that I told them it was terrible to spring something like this on the day with no prior notice. How funny is it that you have now lost referrals and possible a patient?

Tooth Polish- I recently went in for a tooth polishing. My wife referred me to Jose Perez as he had…read moregiven her a teeth whitening 7 months ago. He did a great job servicing my wife and he also did and EXCELLENT JOB with my Polishing, The staff was amazingly courteous and very friendly. I will be going back in 2 week for a Teeth Whitening and I will be soliciting Mr. Jose Perez to perform this Service. My experience at Kashi Dental was one of GRATITUDE and APPRECIATION. I HIGHLY RECOMMEND this Dental Office if you are seeking Proficient Services as well EXTRAORDINARY Courtesy from ALL Staff members. Derrik K. Roberts