I was seen in Oct 2024 and pre-paid for services I ended up not getting done. I explained that I am…read moreundergoing chemo (stage 3 breast cancer) and was not able to move forward and requested a refund. It is Jan 2025 and they still have not refunded!!! Every time I go in I'm told the Dr. has not been able to write a check. Unethical and SO unprofessional!!!!!

All the work this dentist did on my teeth had to be fixed by another dentist. Don't do the Mimi…read moreInplants they drill into bone which eventually becomes infected. This dentist is only trying to become rich from you.

Very accommodating! The Doctor was nice and patient with me, when explaining my treatmentsread more

From the owner: Converse Family Dental – Your Smile, Our Priority! Located…read morein Converse, TX, we provide gentle, high-quality dental care for the whole family. From cleanings and cosmetic treatments to emergency care, our friendly team is here to keep your smile healthy and bright. Book your visit today and experience dental care with a personal touch!

There was a constant theme of failing to disclose important information to me, lack of empathy, and…read moreDr. Taylor was rude at times. After spending thousands of dollars at this office, I was never treated like a valued customer. -Crown Delivery (Nightmare) I went in the office for the delivery of my crown on #31. I was in pain the moment the assistant started to take off my temporary crown. Dr. Taylor then gave me a series of injections to numb me. Those injections were ineffective and I still felt severe pain while the assistant prepped my tooth. This led to clear frustration and mistreatment by Dr. Taylor. I spent 2 hrs at this appointment for the crown delivery and I was in pain the entire time. The lack of empathy, poor explanation and flat out rude response to my questions by Dr. Taylor destroyed my confidence in this dentist office. -Failure to Receive Treatment Plan The dentist failed to give me my treatment plan after my initial visit. I had to ask several times for my plan before I received it. Once I received my treatment plan I was shocked because it contained several treatments that were not discussed in the initial appointment. I was initially told I needed 2 root canals and to replace an old dental bridge. Turns out there was several cavities, a deep cleaning and a crown needed on #31, I was never made aware of. No one in the office made any effort to go over my plan or asked if I had questions regarding the treatment plan when it was finally handed to me. -Failure to Disclose Crown Materials I was not given the option to choose my crown material for #30. I was told they would be using porcelain and did not think about the possibility of other options being available. I received my treatment plan after getting the temporary crown on #30, the price was crazy expensive and no one at the office went over it with me so I started researching online all the different treatments. I learned there are several types of crown materials with different cost and durability. I asked the dentist at my following appointment if I could get the rest of my crowns in a different material. He then advised me on the 3 other material types I could choose from. I determined porcelain was not the best option for me and chose a different material for the remaining crowns. Why was I not given the option to choose my crown material in the first place? -Failure to Disclose Cost of Crown I went in one day for a root canal on #12, but I decided I wanted to finish the crown on #30 before starting #12. They placed a temporary crown on #30 and told me to come back in 3 weeks for the final crown. When I went to check out I was hit with a $400 bill for the crown that no one disclosed to me prior to the work being started. -Deep Cleaning Consent Form & -Failure to Go Over My Chart Prior to my deep cleaning I was told to sign a consent form stating "I understand I have periodontal gum disease". I was very confused because I was never told I had a gum disease. When I asked the assistant to clarify, she asked me " did the dentist show you the screen of how all your teeth look and go over it with you". I told her no he did not. The dentist then reviewed my chart with me and determined I do NOT have periodontal gum disease. Why did I have to sign a consent form stating something that is NOT true in order to receive the deep cleaning treatment? Why did the dentist not go over my chart with me in the initial appointment? Based on my experience I would not recommend this place to anyone.

Dr Cynthia Wang has terrible bedside manner. Rude dismissive and condescending. I was referred by…read morethe VA for an extraction with nitrous. When the nurse started going over what was being done she mentioned bone graft. I hadn't been informed about this so I asked to speak to the Dr. Unfortunately the explanation led to me asking what materials were going to be implanted into my body ie donor bone, cadaver etc. She literally went and got the box to read. SHE DIDN'T KNOW. I asked again if this was needed only for a later implant or if it was necessary. She kept saying "well you don't have to get it". So I'm supposed to have a material implanted into me from who knows for the rest of my life. At this point my anxiety and stress are extremely high. After not knowing what material was being used I asked again. Was it only necessary for the implant or needed for the procedure. She flat out said "I already explained it to you already". I stood said "no, you will not speak to me that way" and walked to the front. I asked for an office manager but they have none on site. I had to wait to speak to another dentist who will be treating me tomorrow. I can't wait for the VA to send me somewhere else. I can't keep waiting to get this taken care of. It's a shame because this use to be a great office. Many people have dental anxiety and having a dentist with a compassionate calm bedside manner makes a world of difference. The front desk and nurses are wonderful. It's unfortunate. I will update after tomorrow's visit.

If I could rate a 0 star than I would. They waste your time. They accept insurance but than two…read moredays before your appointment that you have waited on for 6 months (after 2 reschedules) they wait until you show up to the actual appointment to tell you that none of the dentist there are in network. What a terrible place. This has happened 3 times. So they waste your time. I do not recommend this place. Not at all. Vileta, receptionist,gave terrible customer service too. In person and on the phone. This is not it especially if you expect to have a successful business.

They did a good job on me today! The staff is very friendly I had Dominique greet me and go over…read morethe procedure I was getting today and answered any questions before the dentist came to see me ! Didn't wait too long either it was quick but got everything I needed today done and no complaints.

If I can give this place 0 stars I would. The administration is horrible and unethical as they do…read morenot follow up with resolving accounts. They do not refund the money you've paid in overpayments. They screen calls and never answer emails. 3 years! I'm going to file a BBB complaint and filing one with the IRS as this seems to be a common problem.

The dentist is ok, he did his job as expected. The major problem is with the administration people…read more First off it's started with that tue dentist said i had ONE tooth need to have fillings done he even showed me which one was, when it was time to set an appointment for them the lady in front told me that i had 7 teeth needs to be filled, after we tried to tell her that the dentist said it's was only ONE she said he computer says they were SEVEN. My wife just went ahead and paid in advance for the appointment, this is where we made a huge mistake. I cancelled the appointment because being told ONE tooth needed work but we have to pay for SEVEN, that's was a big no, so almost six weeks later after canceling my appointment they wouldn't issue a refund, i called 9 times during those 6 weeks, all i got was " will call you back" or " the lady that does the refund is too busy", SIX WEEKS still waiting.When they say they will call back for whatever reason they won't. I will never go back or advise to do so, again dentist is good but most staff is horrible .

I went there for the first time for a the doctor when he was evaluating my gums was reading out…read morefives and sixes and I know for a fact if I was five or six, I'd be bleeding every time I b so I canceled my next appointment to have a deep cleaning went to another dentist and I was 2 and 3. I did have one was a five and one other area that was 5 and a six and then he wanted to pull out a tooth that had a crown on and wisdom that was not bothering me so if you feel you need a second opinion, I would get one.

Antibiotics and steroids on board. Finally getting relief and moving in the right direction…read more Grateful

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Great care, was seeing their other office in Seguin this clinic is just down the street…read more Office staff helpful, remembers your name. On top of recorder's. Dentail asst. Sweet on top of her game, easy to talk with. The dr. Great guy, fixed my crown and even did my cleaning. Have a dental plan, great place

Yeah I definitely don't recommend this clinic at all. Went in to get my braces fixed and they told…read moreme they don't have a orthodontist at this location. That's totally fine I understand that part, the lady told me she would schedule a appointment for me that was only a week away. I was then called a couple days later and was told my appointment would be on the 28th (almost a month away) instead.... their clinic was closed on that day so the next day I tried calling when they were open and no one answered. Now I just got off the phone with another girl and she told me my appointment was never set up and that she could book me for the 29th of next month.

This place was nice when I first started coming here but had since gone downhill. Coffee, water,…read moreother drinks (even wine!), snacks, free teeth whitening and a hygienist to clean your teeth. Now, no refreshments (not that it's a big deal but this was on the promo they had to lure people in), I have to argue about getting my whitening because the staff (always new people when I come in) doesn't know anything about it, no hygienist so the actual dentist cleans your teeth but it is very rushed since they are in a hurry, I have to argue about giving me fluoride and they are never even there at the actual location. You call a general number off site for help, not even the physical location of the business. Also, had 3 different dentists the whole time I've been coming here. The constant turnover of staff, loss of amenities and disorganization made me go somewhere else. And don't bother reading the store hours on the door, they aren't correct. It says walkins are welcome Monday - Friday 10-5 but here I am on a Monday at 11:30 and they are closed. I called the generic number and they said they'd only see walkins if they have an appointment.....um.....what?!?!?

If I could give no stars I absolutely would. I don't know how this is even open. The minute you…read moreenter the office the overwhelming stench of cheap Chinese food from the place next door hits you in the face. They usher you back, so some X-rays and you are out of there in 10 mins with a referral to an oral surgeon. Lucky for me, as the receptionist handed me the referral page she filled out with my date of birth, and other info she assured me they took my insurance. So after waiting a week for my antibiotic prescription to be called in, and still not receiving a call back I called them, they were closed on a random Tuesday, finally got my prescription called in two days later. Then the best part, when calling the oral surgeon to schedule they told me they only accept patients under 20 and that it has been their policy and she wasn't sure why they would have referred me, as I am 30. This was over a month ago, I still have never received a call back for a new referral, and everytime I try and stop in the office is closed randomly throughout the week. They have zero patient care, but I guarantee they already claimed my visit with my insurance to get paid. Smh go anywhere else. Update: never heard back from them after leaving 10+ messages. Awful patient care