I called service the day prior with a pesky check engine light on my '23 Ninja. Gilbert in service told me to come by the next day (a Saturday) and they would give it a quick scan. When I arrived the next day, I was greeted instantly & friendly by Gilbert and another svc advisor. In 30 mins they had the simple issue remedied and I was on my way. Outstanding experience. read more

I was lied to immediately by the salesperson when asking for quote on a bike, I was quoted nearly $1000 higher than what it was listed on their website. I can't stand salespeople who lie and even worse, organizations that support those lies (was told price came from salesmanager). read more

Very high dealer fees not listed online with their pricing. Other dealers in the area have minimal fees with more up front pricing.

I bought a tire on the internet took the wheel off my bike took it to Shawnee Kawasaki even though they were the higher than anyone else but the closest they quoted me $65 to put a tire on a rim and balance it I told them that ingall BMW would do it for $45 and they tried to adjust their price then I went to get my tire and they said the spout was no good and that it would cost $45 for a new valve stem then I called them because they never called in a week and they said it was it was ready I asked him what I owed they raised the price of the valve stem to $75 I don't think anybody should take their bike to these clowns they've always been higher than anybody in the Kansas City area don't waste your money with these fools so they just called me with the price $138 do not believe anything they tell you on price unless you get it in writing total rip off never going back read more

My salesman Scott and all the other guys were awesome!Went in looking at a used bike and came out with a new Honda Grom that better suited my needs right now. Great prices, nothing is forced on you. Not looking for a bike? They've got plenty of helmets and other accessories that cycle gear wish they had. Ignore the bad reviews and give them a shot, you won't regret it! read more

As a new bike rider, I decided to take a trip to Shawnee Cycle Plaza for help. From start to finish, these guys were awesome. They walked me through the steps of getting my endorsement, and showed me a couple bikes I might like. After getting my endorsement, Jake had the bike I wanted all prepped and ready and made the process extremely easy. I couldn't recommend the service and experience I received from Shawnee Cycle Plaza any further. They also delivered my new motorcycle to my house free of charge, as I was not comfortable taking Shawnee Mission Parkway home as my first ride out on public roads. Thank you guys! read more

Shawnee Cycle Plaza - 2014 Yamaha Bolt on showroom floor - Motorcycle Dealers Near Me - Shawnee, Kansas

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I was the easiest sale possible. I called to see if they had a scooter I wanted, they said yes. I bought said scooter. They gave me an 11 year old owners manual for a 2020 scooter, never said thank you for my business and forgot to order a part it was missing for months and months. They mailed the title to an old address because I never told them to mail it because I was waiting for the part and Id pick them both up. Terrible communication between their departments. Kayla in parts is trying to remedy this situation. She is the competent and polite employee, so far. Thank you, Kayla. read more

Shawnee Cycle Plaza - 11 year old owners manual...Acted liked it was totally normal. - Motorcycle Dealers Near Me - Shawnee, Kansas

Kyle in service took this up from a 1 star review. Kyle was knowledgable, fast with the repairs and made me want to come back again. I'd trust them with anything I can't do myself. Their sales department however... go elsewhere or stick with FB marketplace or craigslist. Highly unprofessional over on that side. read more

They were knowledgeable, responsive and got me what I wanted. Thank you. For all your help

I've been going to Shawnee cycle for years for service work and recently purchased an ATV. Customer service has always been great and Scott went above and beyond in making sure I had all the info I needed and even personally delivering my purchase right to the driveway. He stayed and talked for close to two hours offering any assistance or info I needed. Can't go wrong at Shawnee Cycle Plaza! read more

So after I put out a negative review management reached out to me. My bike is fixed and I am sorry it took a negative review to get action. If you are going to buy a motorcycle from them then get a bike that they sell new so that you can get services on it. read more

Shawnee Cycle Plaza - Motorcycle Dealers Near Me - Shawnee, Kansas

Unfortunately I have to voice my opinion about the delivery service I received on this sale. I was told my bike would be cleaned up, gassed up and then delivered to me. Well, I received the bike in the same condition it was at the location and had not been touched after a week of waiting. Then I called to voice my dissatisfaction and got excuses. Really disappointed now, as I thought I had found my shop for motorcycle buying only to find out this one is just like the other ones I refuse to patronize again. What a bummer read more

They are a friendly bunch of guys. I never have purchased a bike from these guys, but have purchased parts and service. They were helpful, and took the time to help me find the parts I need (even on those strange requests that I sometimes have). I go out of my way to visit these guys, so it is worth the trip. read more

Just had an older Honda serviced there and the guys at the service department were extremely helpful and pleasant to talk to. They were upfront with what they planned to do and were very transparent with the price associated. I plan on keeping my business with them for any future maintenance on my motorcycle. read more

Went to look at a used bike that I had saw on Facebook Marketplace. The first salesman did not seem to know anything, so I eventually ended up with Jake and later talked to Dave. Jake talked extensively about how they carefully examine the bikes and there are no as-is sales ect. I showed Jake the rear tire that had splits from dry rot and would be unsafe to ride. I wondered how it passed by there careful inspection process for the four weeks it's been for sale. Jake said they would replace the tire but that would be a game changer in the price, whatever that means. Later I talked to Dave who explained that the reason the prices are above retail, and they can charge so many extra fees, is due to lack inventory, and they can take advantage of it. Very typical dealer experience. read more

I recently went into Shawnee cycle plaza to look at the Yamaha R1M and a sales guy approached me but didn't really seem to want to sell me anything. He didn't even introduce himself or ask me for my name....kinda odd and unprofessional for a sales place. I found the R1M but it was already sold and he didn't even try to sell me on the regular R1. Granted I realized I came in 15 minutes before they were going to close at 6:30 P.M. but that's still time to close a deal. I asked him do you mind if I look around and the sales person said sure but we are closing soon. I was ready to buy but after that comment I decided not too and just browse around. read more

We purchased our bike from Shawnee Cycle Plaza today. We had been looking for a couple of months, and knew what we wanted. When we got there, Doug came out to greet us right away and after a brief conversation he suggested 3 different bikes to compare. He was right on the money with his suggestion! We bought the 900 Vulcan and couldn't be happier! We spent time talking to different staff members, and they all shared personal stories that made us feel at home there! There is something to be said for that "personal touch"! We received a great bike for a great deal! We will be back for our next bike! read more

Shawnee Cycle Plaza - Cindy on her new ride! - Motorcycle Dealers Near Me - Shawnee, Kansas

We would highly recommend NOT using these folks for any repairs. The lack of communication between the folks working there is so poor our CF Moto sat there for three weeks without being touched. They tore it apart Trying to figure out what the problem was and in doing so Damaged and broke the side panels. Changing their estimate twice to fix it we decided to not use them. They told us they would get it put back together. When we picked it up there were over 100 parts Handed to us. Bolts, srews, damaged plastic fenders, It was one of the most terrible experiences we have ever had with any type of business like this. We have many Four wheeler's, side by sides etc. and would never ever recommend this company for repairs. It was sad picking up our Moto in that shape and be charged for the mess they left it in. Absolutely no excuse. read more

I have been looking at a variety of ATV / utility vehicles and found one in particular on the website of the establishment that I was interested in. I called yesterday to ask if the item was still in stock and was told by a gentleman who was in the finance department that it was. I was on the website at the time and we verified the specific item and advertised price as well. He told me that the vehicle would be out and ready to look at, which it was, and also stated that he would give the my name and the information to the sales people. I stopped by today to look at the vehicle after unfreezing the specific credit bureau site he told me the would utilize regarding my financial status as well as checking online to make sure it still appeared available, which it did. When I arrived no one seemed to know who I was or why I was there. The young man who showed me the unit was friendly enough, but when I asked if I could drive it around the lot he said that was not allowed due to company policy. I mentioned that I would want to at least take it for a spin before I actually bought it and he mentioned that he would have to get such a request ok'd from a manager. We then went inside to talk about the price and the price that was presented to me was $500 dollars higher than the price on the online ad per their website. The sales manager told me that I was mistaken regarding the price. As I sat there I distinctly remembered talking the day before on the phone with the finance person as well as looking at the price immediately prior to leaving home to go to the dealership. To add to that there were license and title fees, even though the item isn't able to be licensed, as well as administration, transportation and assembly costs. I might add that I printed off the information from the website the day prior and still have it. When I returned home the price indeed had been changed on the website, the price $500 higher than the price on the information printed yesterday from the site on the paper currently in front of me. I was actually forewarned by a few people to not get my hopes up regarding what to expect. As much as I try to utilize local establishments as much as possible, I have to say that I'll not recommend them nor purchase anything from them. I'd like to add that the I believe the highest form of protest is to withhold your money from vendors you feel uncomfortable with. That and word of mouth count for quite a bit. The flip side is to praise the establishments that you feel not only comfortable with when spending your hard-earned cash but doing so with the hope that they'll be there next time you visit. read more

Doug Tausz was my salesman. Not sure why he would insult me. He used profanity and showed no interest in helping me. Wow!! He told me he didn't give a fuck about dirt bikes. If you don't like motorcycles Doug, why do you sell them? read more

I want to start off by saying I think you can genuinely have a good experience shopping here because everyone is super friendly BUT I have to put an honest review of my situation and in my case I wanted a bike that had no pictures on the website so I called and verified with one of the employees that they had the bike I wanted, and they held it for me until I could make the 3hr drive over but when I made the drive as planned with a employee they didn't have the bike I ordered. There wasn't much of an attempt to mediate the situation so I ended up having to walk away with a different bike, and with 6hr round trip, having to settle with a different bike doesn't feel good. I'm very understanding that accidents do happen, we are humans after all but no attempted was made to fix my situation that they messed up. Not to mention the prices are on the high side for everything. My $4600 will end up costing me between $8000-$9000 when it is all said and done. read more

Very poor experience at this dealership. Most of the sales team seemed unknowledgeable and didn't have much input. We ended up buying a bike at the top end of our budget, and Jared B. (Finance team) was extremely pushy and overeager to sell unnecessary add ons nearly doubling our budget. After repeatedly conveying we weren't interested, he got increasingly rude and seemed completely uninterested in us as clients once his commission was off the table. Typical, unfortunate dealer experience. - unknowledgeable and commission hungry staff. read more

Went there looking at a 2016 victory that they were selling for $15,583.went there told them needed information to send to bank so they just put price not much more information like taxes ect.bank came back and said worth around $12,000 plus .went back and told them they figure out came up with wrong information.they came back with $13,460. I said ok since more reasonable than $15,583.go back and try to get things finalized.so I asked them again give me everything for bank again they did not want to.thought I was strange.bought many car and bike said ok.they wanted to send directly to bank I give them the fax number leave to get ready to finalize and pick up. then the bank call me telling me they sent $15,583 and other fees then I realized the jake character was not honest and trying to pull a fast one.call him back.told him what happened?we agreed on price then he starts giving me poppycock say ing that paper I got at the bank and not them.if a man is not honest he is worthless.if he made a mistake so have been a bigger man and said he made a mistake yet he did keept try to spin everything.then he tried to scare me say another person is getting it unless I put a deposit.so I told him to go ahead and sell since didn't want to waste anymore time since been visiting them from topeka.be careful anybody dealing with them .be forewarned.and if you do just remember that tried to warm you .yet you will finally be the judge.will never waste my time and buy anything there ever again. read more

My husband and I had a scheduled appointment which we were early for on Thursday. (I got a call on Friday asking if we needed to reschedule since we missed our appointment that we actually showed up for). We called ahead to make sure the atv we were coming to look at was in stock in the store because we were coming there to buy it. We were told yes, they have them in the front and in the back. When we got there they did not have the 2019 -CForce-500 in stock. We had cash and were ready to come purchase the atv and bring it home. We were very disappointed when the atv was not in stock as we were told. We took time out of our day to drive way out of our way after work because we were told it was in the store. There was a CForce 600 in stock and my husband told them if they could work us a deal then we would be interested in that one so we can have it today. Their "deal" included adding in tons of fees bringing our "out the door" price to $6900. MSRP was $6299. Our quote for the 500 was $5,034.05 with my state farm insurance discount. So to go from that to $6,900 was ridiculous. This picture says tax, title and registration fees are extra which we knew they would be. But, they tacked on "delivery and crate" fees or whatever they called them in addition to tax and a $199 title/ registration fee. And then would not take our State Farm Discount for the 600 because they were giving us "such a good deal". That drove the price way up. So they did not have the ATV in stock as we were told on the phone and they said they would work with us since we came there and they didn't have what we were told but no, they did not work with us at all. They tried to make it look like a good deal at $6,900 but it was far from that. They added on fees to make up for what they would lose to give us the 600 instead of the 500. We were so shocked by the price we had to ask for a breakdown because we didn't understand how it was so high. If they couldn't work a deal with the 600 then they should have just said so. Instead they chose to be underhanded and sneaky. We were extremely frustrated with all of this and unfortunately left without spending our cash so they lost a solid deal and let us walk out the door empty handed. Very unprofessional and sneaky with how they handled it. We ended up going to another business two days later and walked out the door with our CForce 500 with the price that we had expected to pay and they didn't charge us crate and delivery fees and everything else. They took extremely good care of us and will definitely have our business in the future!!! We will be purchasing a side by side or another ATV but unfortunately, due to what happened with Shawnee Cycle Plaza they have completely lost our business and respect. read more

I've owned 3 motorcycles over 20 years, bought all three here. It's June 30, 2018. Stopped by, notice it's under new ownership. I looked at an R3 for my son. Salesman says we also have a Ninja 300, it's a brand new year old 2017, we have it marked way down, $4,500. I said ok, talk to whoever you need to and give me your very best out the door price all fees included. Written price comes back, $5600+!!! I asked how much of that is taxes, I had to ask three times. Finally the answer, $520 in taxes. So the verbal price is, $4500, the written best price without tax is $5000+, on a year and a half old bike with an MSRP of $4,999. I said thank you, stood up and walked out. Some guy comes out of the store yelling at me aggressively as I'm getting in the truck to leave. He said what's wrong, I said you figure it out. Who yells aggressively at customers!! Never going there again. read more

Terrible employee tried to pressure me into buying a bike that moment and said it was devious of me to visit miltiple dealerships looking for a good price. I've had a good experience with the rest of the employees in the past but an establishment that hires such a terrible employee can't sustain a good business read more

I have never actually bought a motorcycle here but I have had my bike serviced here a couple times. These guys are great. They are always really fast and attentive with their service. I will bring my bike back here anytime it needs work. read more

I dropped off my Yamaha YZF450R on a Friday to get the valves adjusted and was expecting at least a week turnaround given that it was summer and how busy they looked. They called me just a few hours later to tell me it was done. Now that is awesome service. All of the staff was friendly and helpful. read more

Not bought an a motorcycle from them, but I have bought a few things, and had my bike serviced. The people there are all incredibly friendly and nice, I'm a new rider, so I don't know much, but they will often take their time and help me work through a bunch of stuff I might need to know. Great people. Will go back for as long as the service is as excellent as it is right now. read more

I must say I am impressed.. I bought my first new 4 wheeler with you.. The sales and financing was great. I also purchased the service plan. I was told the service team was outstanding. I must say I dropped my bike off e few days early due to my time limitations. I was over excited when they called me the next day saying the service was completed. I have a trip I was leaving on the day after my scheduled completion date. It was a relief to have it back a week early. I will tell everyone to buy from you.. Outstanding job from your entire staff. I run a large staff myself so this is a real compliment! read more

The dealership wanted me to sign purchasing paper work before test driving a bike. I am 47 And I definitely am not going to purchase with out test driving the bike. Reluctantly I finally agreed to pre-negotiate a price. They would not come down $129 to the price I wanted. I told them i knew where the other dealer was and would be going to see if they will meet my price. I left and went to reno's in lea wood. I test drove the bike with out any needed paper work other than a waiver. I showed them the price that Shawnee cycle would not match and they agreed on the price. I will now be recommending all my business to Reno's. If a customer is walking out the door you don't ask them for their number to call back later to see if your competitor sold you the bike just to try to make the sale. You lost the sale for $129. read more

Just bought a Cb500F from there and couldn't be happier with the price and customer service. David helped me find the right bike after multiple visits and was a lot of help in choosing my bike! Will be back forsure read more