I'm pleasantly surprised that everything went well at this Quest location. This facility is located…read morein a strip mall with many retail, service businesses, and restaurants. Parking is plentiful at this mall, although it does get quite full at peak hours. We were able to make an appointment and check in online. They do have check in kiosks at the front. It appears they do not have a live, human office clerk to check anyone in, only the kiosks. That may be an inconvenience to some of the older generations that may be averse to modern technology. It was not busy or crowded in the waiting room. The actual wait was less than 10 minutes, and the labs went quick and easy. The phlebotomist was very nice and friendly. I am so glad to have a positive experience here compared to the last disaster at a different location.

All quest are like this, no front desk to help or assist you. When you call the number for the…read moreoffice, its all automated. You cant get a hold of any sort of management to handle a situation. I had a girl on monday draw my blood, it was fine, no pain & quick. She was friendly but comes to find out she didn't do the whole order! The test that i really needed to know answers to she didn't draw the blood for! Then try to hide about they dont keep orders, when they scan them into the computer system. Unprofessional company & incompetent employees!

I was greeted by Joselyn she was so professional organized and very inviting. I was grateful I was…read moreable to make appointment for my test to be seen. The place was very clean and organized. The type of care you look for when you go into any place of care. Thank you for making my appointment such a pleasant experience.

Amazing and truly the fastest service! More like instant labs! Would recommend to any…read moreemployee/employer to use their service. Jocelyn was accommodating and so kind. Thank you Fastest labs!

I was a walk-in, Stella staff member, in a firm tone, (no nice greeting), said "we are full , but…read morewe will work you in, have a seat." There are literally less than 10 chairs in the tiny waiting room. I could've easily left, since I felt rejected, Stella has clearly not worked at 4th Ave Chula Vista office, where there are like 30 chairs (all full) in the waiting room, and the lobby area is full as well. I just think she can start the day by being polite, professional, and welcoming, after all without patients she would be bored. I am thankful to have gotten in and out in less than an hour. Thank you

Smooth, automated check-in process. I was called back within minutes of my online appointment time…read more(definitely reserve in advance or you'll be waiting upwards of an hour). Claudia is an expert. I'm a tough stick, and she succeeded on her first attempt, and was very engaging throughout the whole process to keep my attention off the blood slowly trickling into those test tubes. They're busy but keep things moving as best they can.

Easy process to check in - with easy touch screen with the list of options for your visit…read more Waiting area has plenty of seating for patients, just make sure to not use your cellphone in the waiting area! This Labcorp is very hygienic, which is comforting to know. On the wall, I've seen a sign that read: "The area is DISENFECTED after each guest!' I wish there could be more parking at this Labcorp!!

Most labs are very busy and wait times are long. This is to be expected unfortunately…read more My review is based on the front desk staff alone. The lack of compassion and pure mean spirited interactions I witnessed were shameful. People are here to test for possible life altering illnesses among many other serious things. Shame on you lady! I saw you treat everyone who came to your desk like they weren't worth your time. If you can't be kind and helpful you should not work in healthcare. While there is a tablet to check in on there were many elderly people who clearly needed more help. I hope that one day when you are old and feeling helpless someone treats you like you've treated others. You are a terrible person.

Truly only of the most intentionally poorly run companies out there. Nobody works at the front…read moredesk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs.

Horrible horrible service! They do not have a customer service desk, Your only option is a…read morecomputer that doesn't answer questions. The front desk customer service desk is closed and is being used as a place to withdraw blood. It was very disorganized. So if you have an insurance question or a special situation...good luck! This is the worst medical place I have ever seen. It makes me wonder if they are taking blood correctly and labeling correctly as well. This place needs to be evaluated!

I found a late appointment for the current day on Friday August 7. Easy to sign in and I was called…read moreback at my scheduled time. My phlebotomist was Fernada. She was bold, as the meaning of her name, smiling all the time and quickly got it done with no pain or anxiety. Answered all questions pleasantly. A delightful experience. This office on Telegraph Road in Chula Vista is clean, cool temperature, and well staffed. Easy to find a parking place. .

Hello March! Time for my annual blood work!…read more 5/5 - Fast, Friendly, and Flawless!! Location and Parking: - Easy to find (suite 101, first floor) - No treasure hunt here! - Plenty of parking - zero parking stress! - Open on Saturdays - that's always appreciated and a huge plus if you don't want to use your PTO from work. Waiting Area: -Spacious and clean -Very basic and very white..could definitely use some color (LOL) to warm it up a bit. All-white everything just seems too depressing. Speed and Check-in: -You will get a text reminder and it's super easy to check-in through the kiosk. They called me in at my scheduled time. I was in and out in 15 minutes - probably my quickest lab visit ever. Customer service: -The redheaded phlebotomist was sweet, professional, and calm. She made the experience completely painless. I appreciated she took time to find the best spot since I have a fear of needles and the sight of blood. No anxiety, no drama! -Great communication, efficient, stress-free, and patient-focused care. Honestly, I've spent longer in a coffee drive-thru. Five stars from me!! I'll definitely book here again.

Got up early and fasted for an entire day to go there at 8:30am and found out they are closed…read morealthough the schedule showed open before 8am.

Truly only of the most intentionally poorly run companies out there. Nobody works at the front…read moredesk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs.

Our family is incredibly grateful to the entire team at Sharp Chula Vista Medical Center. My…read moremother-in-law was transported by ambulance from Guerrero Negro, Baja California, during a medical emergency, and from the moment she arrived, she received outstanding care. The doctors and staff acted quickly, performing an emergency procedure to place three stents, and took amazing care of her until she was transferred to Kaiser. Everyone was compassionate, professional, and kept our family informed every step of the way. Thank you for your kindness, expertise, and exceptional care during one of the most difficult times for our family. We truly appreciate everything you did. Highly recommend!

I walked in with my dad last Sunday to take him to the emergency room, he had slurred speech (not…read moreunderstandable at ALL) and fell down, when he got up his speech was slow but not slurred but he felt like his tongue was moving slowly and felt bad, dizzy, and weird, he started walking and it was very slow and crooked. We headed over to the ER, and the man who checked us in was SO RUDE and he was questioning us because my dad was "speaking normal" even when I explained everything that happened. He kept insisting that he looked normal, and was looking at me and my dad like we were full of crap and lying, I got very irritated with this man. They immediately took my dad in and the man followed the nurse to tell her that my dad seems fine (basically telling the nurse we were lying) and the nurse then told him my dads vitals and he just said "oh" and left. He was wrong, rude, and inserting himself in situations that he has no business inserting himself in. My dad was in fact having a stroke and was hospitalized for days and is now in a rehabilitation center for a month with recovery that will take longer, he could have died if we waited any longer, and this man could have made them doubt and make my dad wait longer.He was bald with glasses. Seriously would hate to see him again. I will be making a complaint and seek further action. Ps. The other staff, nurses, doctors, cnas were just WONDERFUL! however this man honestly needs to be removed from his job

So I came here to get labs drawn but I wasn't sure which suite the lab was in because all the…read moreparking spots are assigned suite numbers. I went into the lab to ask and no one was at the desk so I stood in the lobby for a few seconds and I overheard someone saying "What do you want." This person said it a second time and I said "Are you talking to me?" She said yes and I said "I'm sorry I didn't know you were talking to me because usually people say how may I help you. I'm sure this person is good at lab drawing but she clearing is lacking in the customer service area. Once I was seen the lady did apologize so I did appreciate that.

what a wonderful group of professionals. very positive attitude, so helpful as my back was in so…read moremuch pain. have to say that lucca, ricky, aaron, yesinia, jose & anavada. were so wonderful. would highly recommend this business. making a very tough situation, so very pleasant. thank you all. you guys all rock.

Very frustrating experience -- posted hours are misleading…read more I was referred to San Diego Imaging for a knee X-ray, and unfortunately this has been a very frustrating experience. I came yesterday morning, only to be told that their X-ray machine was down. I tried to make an appointment for another time, but I was told that X-rays are walk-ins only. So I came back today before 4:30 PM specifically based on the hours posted. When I arrived, I was told that they were no longer accepting walk-in patients because it was already past 4:00 PM. The problem is that the sign on their door clearly states that walk-ins are accepted until 4:30 PM, and their phone recording also says 4:30 PM. If they actually stop accepting walk-ins at 4:00 PM, that should be clearly communicated to patients and reflected in their posted hours. I made two trips for a simple X-ray because I was given inconsistent information. It would have saved me a lot of time and frustration if they had simply provided accurate and consistent hours. Please update your signage and phone recording so patients know the actual walk-in cutoff before making the trip.